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Finnair Reviews and Ratings

Check 18,633 verified passenger reviews to find out if Finnair is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Comfortable long-haul flights
  • plus Efficient check-in
  • plus In-flight entertainment

Cons

  • minus Minimal amenities
  • minus Delays and schedule changes
  • minus Poor communication
Skip to ratings

rev17% of reviewers learnt about & won compensation with AirAdvisor’s help

Finnair reviews

3.69

  • star
  • star
  • star
  • star
  • star
  • Terrible

    (43)
  • Poor

    (4)
  • Average

    (0)
  • Very Good

    (0)
  • Excellent

    (1)
  • star
  • star
  • star
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  • star

Anonymous member

verifbadgeVerified | Jun 14, 2026

  • Business

FIN122 AY122 A333, FIN131 AY131 A35...

FIN122 AY122 A333, FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 fin131 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noisy
  • closecheck hah xD
  • Business

Comments

inficon

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

Find out in just a few clicks.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Jun 13, 2026

  • Economy

FIN131AY131A359Report fin122 fin...

FIN131 AY131 A359 Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noisy
  • closecheck hah xD
  • Economy

Comments

messageicon

dvedd N: fin73 fin122 naruszenie miru domowego waszymi złomami

inficon

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

Start your check here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Jun 13, 2026

  • Business

Report fin122 fin67 to the appropri...

Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close flying sht
  • closecheck ?
  • Business

Comments

inficon

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Jun 2, 2026

  • Economy

Report fin122 fin67 to the appropri...

Report fin122 fin67 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noisy
  • closecheck hah xD
  • Economy

Comments

inficon

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Denied boarding.

See if you can claim now.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Jun 1, 2026

  • Economy

Report fin122 to the appropriate au...

Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people

  • Economy

Comments

inficon

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to € 600 in compensation.

Check here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | May 29, 2026

  • Economy

he following items—fin42, fin100, a...

he following items—fin42, fin100, and fin132 ,fin122—will be reported to the appropriate authorities for violating the curfew and causing harm to nature and the people

  • Economy

Comments

inficon

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

  • star
  • star
  • star
  • star
  • star

Jakob Ø

verifbadgeVerified | May 18, 2026

  • Bangkok-Copenhagen
  • Business

Extremely disappointing Business Cl...

Extremely disappointing Business Class experience with Finnair — I would strongly recommend other travellers to stay away. We travelled as a family of four with two small children on fully paid Business Class tickets between Copenhagen, Helsinki, Phuket and Bangkok. During the flight, our 2-year-old daughter became upset, as small children naturally sometimes do on long-haul flights. While trying to comfort her in her own paid Business Class seat, the cabin crew chose to handle the situation in a manner we experienced as completely lacking empathy and professionalism. Our daughter was woken up twice during the flight in order to reprimand us, despite us complying with all safety instructions at all times. What made the experience even worse was Finnair’s subsequent handling of the complaint. Although Finnair themselves acknowledged that the situation was not handled with the level of empathy and care one would reasonably expect, they still chose to rely on what we consider to be an inaccurate description of events and reduce the entire matter to a generic “safety onboard” issue. The overall Business Class experience fell far below expectations: Poor quality food on both legs Distasteful and highly unprofessional onboard service Inappropriate handling of a family travelling with small children A complaints process characterised by dismissive responses and what we consider inaccurate statements from cabin crew After several months of correspondence, Finnair’s final compensation offer amounted to just 60 EUR and a small number of bonus points for four fully paid long-haul Business Class tickets — an amount that felt almost insulting given the overall experience and the price paid. Without comparison, this was the worst Business Class experience we have ever had with any airline. Based on this experience, I would strongly encourage other travellers to think carefully before choosing Finnair for premium travel.

  • Bangkok-Copenhagen
  • Business

Comments

messageicon

dvedd N: fin99 is noisy sht at night

inficon

Passenger rights expert: Did you know that you can claim up to 600 € compensation for Denied boarding in most cases?

Check if you can claim compensation here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Apr 29, 2026

  • Business

he following items—fin42, fin100, a...

he following items—fin42, fin100, and fin132 ,fin122—will be reported to the appropriate authorities for violating the curfew and causing harm to nature and the people

Overall

  • close very noisy
  • Business

Comments

inficon

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Denied boarding.

See if you can claim now.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Apr 19, 2026

  • Premium economy

The following items—fin42, fin100, ...

The following items—fin42, fin100, and fin132 ,fin122—will be reported to the appropriate authorities for violating the curfew and causing harm to nature and the people

Overall

  • close very noisy
  • closecheck hah xD
  • Premium economy

Comments

inficon

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Apr 18, 2026

  • Premium economy

The following items—fin42, fin100, ...

The following items—fin42, fin100, and fin132—will be reported to the appropriate authorities for violating the curfew and causing harm to nature and the people bel

Overall

  • close very noisy
  • closecheck hah xD
  • Premium economy

Comments

inficon

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Finnair Ratings

All-time Rating & Reviews

Finnair customer review scores from various review websites. Average Star RatingFinnair customer review scores from various review websites.

Average Star Rating

3.69
  • star
  • star
  • star
  • star
  • star
Total number of reviews for Finnair Total Reviews countTotal number of reviews for Finnair

Total Reviews count

18633
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    3.69

    18633 (100%)

  • dist

    TripAdvisor

    3.5

    9121 (49.1%)

  • dist

    Flight Radar

    4.25

    4330 (23.3%)

  • dist

    Momondo

    3.8

    1430 (7.7%)

  • dist

    Kayak

    3.8

    1430 (7.7%)

  • dist

    Google

    3.7

    919 (4.9%)

  • dist

    Airlines-Inform

    3.4

    532 (2.9%)

  • dist

    FlightReport

    3.7

    250 (1.3%)

  • dist

    eSky.eu

    4.2

    186 (1%)

  • dist

    Airline Ratings

    1.7

    73 (0.4%)

  • dist

    TrustPilot

    1.6

    65 (0.3%)

  • dist

    eDreams

    4.1

    41 (0.2%)

  • dist

    Yelp

    2.8

    30 (0.2%)

  • dist

    PissedConsumer

    1.9

    28 (0.2%)

  • dist

    Productreview

    1.6

    18 (0.1%)

  • dist

    Tiket2

    4

    (%)

  • dist

    SkyTrax Ratings

    4

    (%)

Join the conversation! What do you think of Finnair

Compare Finnair with:

Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Finnair logo

3.69

18633

  • star
  • star
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  • star

4/5 overall

  • 3/5
  • 2/5
  • 3/5
  • 3/5
  • 2/5
  • 3/5
  • 2/5
  • 2/5
  • 2/5
  • 2/5

3 ways to claim compensation from Finnair

  • Option 1 - Write a review - Tell other passengers what you want compensating for.

    Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.

  • Option 2 - Check how much you are owed right now with our instant compensation checker.

    Then relax and let our experts do the work for you.

  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Finnair by following the steps below

    1. Fill in the feedback and claims form on the Finnair website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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