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Finnair Reviews and Ratings

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18,633 reviews

Check 18,633 verified passenger reviews to find out if Finnair is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Comfortable long-haul flights
  • plus Efficient check-in
  • plus In-flight entertainment

Cons

  • minus Minimal amenities
  • minus Delays and schedule changes
  • minus Poor communication
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rev17% of reviewers learnt about & won compensation with AirAdvisor’s help

Finnair reviews

3.69

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  • Terrible

    (43)

  • Poor

    (4)

  • Average

    (0)

  • Very Good

    (0)

  • Excellent

    (1)
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Anonymous member

verifbadgeVerified | Apr 11, 2026

  • Premium economy

Report fin122 to the appropriate au...

Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise

Overall

  • close very noisy
  • closecheck hah xD
  • Premium economy

Comments

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Anonymous member

verifbadgeVerified | Apr 9, 2026

  • Economy

Report fin122 to the appropriate au...

Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people Report fin122 to the appropriate authorities for causing excessive noise that is harmful to nature and people

Overall

  • close very noisy
  • closecheck hah xD
  • Economy

Comments

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Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

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Anonymous member

verifbadgeVerified | Apr 7, 2026

  • Premium economy

The junkers fin122 and fin99 will b...

The junkers fin122 and fin99 will be reported to the appropriate authorities for harming wildlife and people with their deafening noise

  • Premium economy

Comments

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Passenger rights expert: Flight delay might mean you’re owed up to € 600 in compensation.

Find out if you can make a claim now.

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Anonymous member

verifbadgeVerified | Apr 6, 2026

  • Economy

Your so-called “airplanes” fin122—w...

Your so-called “airplanes” fin122—which are nothing but junk—will be reported to the appropriate authorities for being a noisy nuisance that harms animals and people

  • Economy

Comments

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Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

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Anonymous member

verifbadgeVerified | Apr 4, 2026

  • Premium economy

disturbing the peace and breaking t...

disturbing the peace and breaking the curfew. You’ll be reported to the police along with your junk disturbing the peace and breaking the curfew. You’ll be reported to the police along with your junk

Overall

  • close very noisy
  • closecheck hah xD
  • Premium economy

Comments

inficon

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

  • star
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Anonymous member

verifbadgeVerified | Apr 2, 2026

  • Economy

There's absolutely no respect for t...

There's absolutely no respect for the people downstairs who just want to sleep, and here you have some loudmouth like fin152 making a racket right above their heads—he's going to be reported to the authorities.

  • Economy

Comments

inficon

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to € 600 compensation for Flight cancellation.

See if you qualify today.

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Andreas B

verifbadgeVerified | Apr 1, 2026

  • Economy

I would like to share our very frus...

I would like to share our very frustrating experience with . Our original flight was cancelled, and we contacted customer service to arrange a rebooking. Initially, we were repeatedly told that there were no alternative flights available for the entire month of April, and that our only options were a refund or to wait. It was only after several days of communication, and after we began referring to EU Regulation 261/2004, that an alternative itinerary was suddenly found. However, this solution was significantly worse than our original booking – approximately 7 hours longer travel time, multiple layovers, and transit via Doha, which was the very reason our original flight had been cancelled. We accepted this option because it was presented as the only possible solution. At the same time, we clearly stated that we were only accepting this under the condition that we could be rebooked again if safer or more suitable alternatives became available (for example routes avoiding conflict-affected areas or significantly shorter travel times). We were never informed that accepting this option would limit our ability to make further changes, nor that we would effectively only have one opportunity to choose. This information would have been essential for making an informed decision. At the same time, we were not offered rebooking with other airlines, even though there were daily and more stable routes available (for example via Istanbul), which should have been an option under passenger rights regulations. Shortly afterwards, it became clear that better alternatives did in fact exist, including a direct connection that much more closely matched our original journey. When we requested to be rebooked onto this option, we were refused based on internal policies – policies that we were never informed about. In addition, several customer service agents simply stopped responding to our messages or left the conversation without properly addressing our questions, which made the process even more frustrating. At the same time, our previous acceptance was later described as a “voluntary choice”, which does not reflect the reality of the situation, where we effectively had no real alternative. We also received information from other airlines operating in the region confirming that flights are still affected and that flexibility (including multiple rebookings) is necessary – making Finnair’s handling of the situation even more difficult to understand. Additionally, we received conflicting information from customer service, particularly regarding refund options, which were initially offered and later denied. Overall, the experience has been characterized by: – lack of transparency – lack of information about passenger rights – contradictory communication – pressure to accept a significantly worse solution – poor handling of customer communication – and unwillingness to offer reasonable alternatives We are left with the feeling that we were not treated fairly as customers in a difficult situation. This is not just about a disrupted journey – it is about how customers are treated when things go wrong.

  • Economy

Comments

inficon

Passenger rights expert: Did you know that you can claim up to 600 € compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

  • star
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Anonymous member

verifbadgeVerified | Apr 1, 2026

  • Economy

I would like to share our very frus...

I would like to share our very frustrating experience with . Our original flight was cancelled, and we contacted customer service to arrange a rebooking. Initially, we were repeatedly told that there were no alternative flights available for the entire month of April, and that our only options were a refund or to wait. It was only after several days of communication, and after we began referring to EU Regulation 261/2004, that an alternative itinerary was suddenly found. However, this solution was significantly worse than our original booking – approximately 7 hours longer travel time, multiple layovers, and transit via Doha, which was the very reason our original flight had been cancelled. We accepted this option because it was presented as the only possible solution. At the same time, we clearly stated that we were only accepting this under the condition that we could be rebooked again if safer or more suitable alternatives became available (for example routes avoiding conflict-affected areas or significantly shorter travel times). We were never informed that accepting this option would limit our ability to make further changes, nor that we would effectively only have one opportunity to choose. This information would have been essential for making an informed decision. At the same time, we were not offered rebooking with other airlines, even though there were daily and more stable routes available (for example via Istanbul), which should have been an option under passenger rights regulations. Shortly afterwards, it became clear that better alternatives did in fact exist, including a direct connection that much more closely matched our original journey. When we requested to be rebooked onto this option, we were refused based on internal policies – policies that we were never informed about. In addition, several customer service agents simply stopped responding to our messages or left the conversation without properly addressing our questions, which made the process even more frustrating. At the same time, our previous acceptance was later described as a “voluntary choice”, which does not reflect the reality of the situation, where we effectively had no real alternative. We also received information from other airlines operating in the region confirming that flights are still affected and that flexibility (including multiple rebookings) is necessary – making Finnair’s handling of the situation even more difficult to understand. Additionally, we received conflicting information from customer service, particularly regarding refund options, which were initially offered and later denied. Overall, the experience has been characterized by: – lack of transparency – lack of information about passenger rights – contradictory communication – pressure to accept a significantly worse solution – poor handling of customer communication – and unwillingness to offer reasonable alternatives We are left with the feeling that we were not treated fairly as customers in a difficult situation. This is not just about a disrupted journey – it is about how customers are treated when things go wrong.

  • Economy

Comments

inficon

Passenger rights expert: Did you know that you can claim up to 600 € compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

  • star
  • star
  • star
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  • star

Andreas B

verifbadgeVerified | Apr 1, 2026

  • Economy

I would like to share our very frus...

I would like to share our very frustrating experience with . Our original flight was cancelled, and we contacted customer service to arrange a rebooking. Initially, we were repeatedly told that there were no alternative flights available for the entire month of April, and that our only options were a refund or to wait. It was only after several days of communication, and after we began referring to EU Regulation 261/2004, that an alternative itinerary was suddenly found. However, this solution was significantly worse than our original booking – approximately 7 hours longer travel time, multiple layovers, and transit via Doha, which was the very reason our original flight had been cancelled. We accepted this option because it was presented as the only possible solution. At the same time, we clearly stated that we were only accepting this under the condition that we could be rebooked again if safer or more suitable alternatives became available (for example routes avoiding conflict-affected areas or significantly shorter travel times). We were never informed that accepting this option would limit our ability to make further changes, nor that we would effectively only have one opportunity to choose. This information would have been essential for making an informed decision. At the same time, we were not offered rebooking with other airlines, even though there were daily and more stable routes available (for example via Istanbul), which should have been an option under passenger rights regulations. Shortly afterwards, it became clear that better alternatives did in fact exist, including a direct connection that much more closely matched our original journey. When we requested to be rebooked onto this option, we were refused based on internal policies – policies that we were never informed about. In addition, several customer service agents simply stopped responding to our messages or left the conversation without properly addressing our questions, which made the process even more frustrating. At the same time, our previous acceptance was later described as a “voluntary choice”, which does not reflect the reality of the situation, where we effectively had no real alternative. We also received information from other airlines operating in the region confirming that flights are still affected and that flexibility (including multiple rebookings) is necessary – making Finnair’s handling of the situation even more difficult to understand. Additionally, we received conflicting information from customer service, particularly regarding refund options, which were initially offered and later denied. Overall, the experience has been characterized by: – lack of transparency – lack of information about passenger rights – contradictory communication – pressure to accept a significantly worse solution – poor handling of customer communication – and unwillingness to offer reasonable alternatives We are left with the feeling that we were not treated fairly as customers in a difficult situation. This is not just about a disrupted journey – it is about how customers are treated when things go wrong.

Overall

  • close Om flyvning igennem krigramtland
  • Economy

Comments

inficon

Passenger rights expert: Did you know that you can claim up to 600 € compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

  • star
  • star
  • star
  • star
  • star

Anonymous member

verifbadgeVerified | Mar 29, 2026

  • Premium economy

fin122 will be reported to the rele...

fin122 will be reported to the relevant authorities for harming nature and the people below with its deafening noise that echoes across the globe. They’ll give you a good scolding, and you’ll have to pay compensation.

  • Premium economy

Comments

inficon

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to € 600 compensation for Flight delay.

See if you qualify today.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Finnair Ratings

All-time Rating & Reviews

Finnair customer review scores from various review websites. Average Star RatingFinnair customer review scores from various review websites.

Average Star Rating

3.69
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Total number of reviews for Finnair Total Reviews countTotal number of reviews for Finnair

Total Reviews count

18633
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    3.69

    18633 (100%)

  • dist

    TripAdvisor

    3.5

    9121 (49.1%)

  • dist

    Flight Radar

    4.25

    4330 (23.3%)

  • dist

    Momondo

    3.8

    1430 (7.7%)

  • dist

    Kayak

    3.8

    1430 (7.7%)

  • dist

    Google

    3.7

    919 (4.9%)

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    Airlines-Inform

    3.4

    532 (2.9%)

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    FlightReport

    3.7

    250 (1.3%)

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    eSky.eu

    4.2

    186 (1%)

  • dist

    Airline Ratings

    1.7

    73 (0.4%)

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    TrustPilot

    1.6

    65 (0.3%)

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    eDreams

    4.1

    41 (0.2%)

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    Yelp

    2.8

    30 (0.2%)

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    PissedConsumer

    1.9

    28 (0.2%)

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    Productreview

    1.6

    18 (0.1%)

  • dist

    Tiket2

    4

    (%)

  • dist

    SkyTrax Ratings

    4

    (%)

Join the conversation! What do you think of Finnair

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Finnair logo

3.69

18633

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4/5 overall

  • 3/5
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3 ways to claim compensation from Finnair

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  • Option 2 - Check how much you are owed right now with our instant compensation checker.

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  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Finnair by following the steps below

    1. Fill in the feedback and claims form on the Finnair website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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