TUI Reviews: Consolidated Airline Score
44276 passengers’ reviews
Wigmore House, Wigmore Lane, Luton, LU2 9TN, England
+44 (0) 203 451 2688
44276 passengers’ reviews
Wigmore House, Wigmore Lane, Luton, LU2 9TN, England
+44 (0) 203 451 2688Leave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.39Total Reviews
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44276 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Friendly Cabin CrewGood Value for the MoneyComfortable Premium Seating
Frequent Delays and CancellationsInconsistent Ground ServicePoor In-Flight EntertainmentNumerous reviews report that TUI has consistently helpful and very friendly cabin crew, especially with special needs and families. Additionally, many passengers gave high marks to the airline for their competitive prices on long haul flights. Reviewers were also pleased with the Premium Club and extra legroom seats. Conversely, TUI struggles with delays and last-minute cancellations and passengers have mentioned this in their reviews. Many complaints focused on how badly ground staff handled flight disruptions with several reviews criticizing TUI for not providing clear instructions during flight disruptions. Another common complaint was the lack of in-flight entertainment on long-haul flights along with poor food quality and unreliable customer service.
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The UK CAA laws apply to TUI denied boarding compensation. Hence, you can get up to £520 when delayed beyond 4 hours on a long-haul flight of more than 3,500 km.
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