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Delta Air Lines Complaints

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Contact Information

Mailing Address:

1030 Delta Blvd., Atlanta, GA, 30320, USA

Phone:

1-800-490-2021

Delta Air Lines Complaints: Contact Number, Email and Form

Delta Air Lines Complaints: Contact Number, Email and Form

Nicolle Harwood-Nash
Last Updated: June 17, 2024

When using travelling by air, it’s essential to be aware of your rights as a passenger and the available channels for addressing airline complaints or seeking resolution. Delta Air Lines, commonly known as Delta, is a prominent airline operating many flights daily. While striving to deliver exceptional service, the airline acknowledges occasional issues may arise during your journey. 

In such instances, AirAdvisor, your trusted passenger rights advocate, can help. In this article, we aim to guide you through common Delta Air Lines complaints and provide contact information to help you address your concerns effectively.

What Can You Make a Complaint About

As a passenger, you have the option to file a complaint with Delta regarding various issues that may have arisen during your travel experience. Here are common reasons passengers file complaints with Delta Air Lines:

  • A Delayed or Cancelled Flight: If your Delta flight experiences significant delays or is cancelled, you can file an official complaint to express your dissatisfaction and, in some instances, seek Delta delayed or cancelled flight compensation for the inconvenience. Your eligibility for flight delay compensation or cancelled flight compensation depends on where your Delta flight departs from.
  • Denied Boarding: If you face boarding denial due to overbooking, you can file a complaint with Delta Air Lines to address the situation and request a full flight ticket refund in addition to monetary compensation, irrespective of your country of departure.
  • A Baggage Issue: If, when flying on Delta, your luggage is lost, damaged, or delayed, you have the right to file a complaint and request reimbursement for any expenses incurred as a result.
  • A Customer Service Concern: If you’ve encountered poor customer service from Delta Air Lines, you can submit a complaint to address the issue and provide feedback regarding your experience.
  • Inadequate Compensation: If you believe the compensation offered by Delta for a flight disruption or other inconvenience you experienced is insufficient, you can file a complaint to request a reassessment of the compensation provided.
  • An Accessibility Concern: If you’ve encountered challenges or received insufficient assistance related to accessibility, you can file a complaint with Delta Air Lines to draw attention to the issue and prompt the airline to take necessary measures to improve accessibility.
  • Billing Disputes: If you have any concerns regarding refunds, overcharges, or billing disputes with Delta Air Lines, filing a complaint can initiate an investigation by the airline. 

If you face a scenario with Delta that compels you to complain, retaining any supporting documentation can help bolster your complaint and compensation claim, if you make one. Supporting documentation can include boarding passes, receipts, or any correspondence with the airline.

Disrupted flight? You might have a right to compensation - up to $650 (€600).Check Your Flight

Know Your Passenger Rights

When travelling on Delta on flights originating from or within the United States, your travel rights are principally dictated by US laws. Conversely, if your Delta flight leaves from a country within the European Union (EU), you might be eligible for protection under EU Regulation 261 from 2004. Discover the basics of your passenger rights in both the US and EU below:

United States

In the US, passenger rights are overseen by the US Department of Transportation (DOT). The DOT has established guidelines and rules to protect you in the case of a variety of flight disruptions, including delays and cancellations, boarding denials due to overbooking, luggage complications, and more.

These rules guarantee certain privileges and options for remediation, should there be interruptions or difficulties during your travel from or within the US. However, these rarely involve financial reimbursement.

Europe

In Europe, EU261 safeguards your travel rights of passengers. This regulation protects you in situations like flight delays, cancellations, denied boarding, and luggage issues.

The law provides various privileges and options, including financial compensation. The compensation amount is determined by the flight's distance and the duration of the delay or cancellation. If you qualify for financial compensation under EU261, the amount may range from $280 to $670.

How to Make a Complaint to Delta

A good first step can be to initiate contact with the Delta customer service team and present your case, ensuring you include any corroborative materials that support your claim. Be sure to articulate clearly what you would consider to be a fair resolution, but ensure your demands are within reason.

It’s essential to keep track of all correspondence and dealings you have with Delta Air Lines throughout the process and follow up on your complaint, and even elevate the matter within the organization as necessary.

Should you find the process overwhelming or feel that your rights as a passenger are not being adequately represented, it might be beneficial to seek help from a third-party organization. For instance, our expert team at AirAdvisor is here to champion your passenger rights on your behalf.

Claim with AirAdvisor and get up to $650 (€600) compensation. Find out how much you’re owed today.Check Your Flight

Ways to Make a Complaint to Delta Air Lines

Aside from using Delta’s complaint form on their website, you can attempt to contact them using the following details:

Delta Complaints Email

The airline doesn’t provide a complaints email address, though their complaints form initiates email correspondence.

Delta Complaints Phone Number

You can contact Delta on their general sales and service number, which is 1-800-490-2021.

Delta Complaints Live Chat

At this time, Delta doesn’t provide a live chat feature on their website.

Delta passenger

How to Fill Out a Delta Complaints Form for Cancelled or Delayed Flights

AirAdvisor streamlines determining your qualification for compensation and registering a complaint against Delta Airlines for any flight inconveniences:

  1. Navigate to our home page and click on the 'Check Compensation' button.
  2. Input the details of your flight and the basis of your complaint.
  3. Our automated system will evaluate your claim and notify you of your potential eligibility.
  4. Once eligibility is confirmed, you'll only need to provide a few more pieces of information to finalize and submit your claim.
  5. Our team of legal professionals will take over from there, ensuring that you get the compensation you’re rightfully owed.

Please note that for successful claims, we apply a service fee, which is subtracted from the final compensation amount you receive.

Delta Air Lines Complaint Response Time

Typically, Delta confirms receipt within a few business days and offers a comprehensive response within a month.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

FAQ / Common Questions: Delta Complaints

Here are some frequently asked questions about complaining to Delta Air Lines, along with their answers:

How do I make a complaint to Delta Air Lines?

You can submit a complaint to Delta through their website's complaint form or using the contact information we've provided above for the airline.

How do I contact Delta directly?

The most direct way to contact Delta Air Lines is via phone.

Does Delta ever give refunds?

The airline does grant refunds under certain circumstances, like in instances of flight cancellations or when the conditions for voluntary ticket refunds are met.

How long does Delta Air Lines take to respond to complaints?

Typically, no longer than a month.

Is it worth complaining to Delta?

The value of lodging a complaint with Delta Air Lines depends on your particular issue and the resolution you're seeking.

Does Delta Air Lines have a live chat?

Not at this time.

Why is my Delta refund taking so long?

The duration required to process a refund from Delta Air Lines can differ based on several factors, such as the mode of payment and the particular details surrounding the refund application.

How much does Delta Air Lines charge for special assistance?

Delta provides some types of special assistance at no cost, although additional fees may apply depending on the nature and extent of the assistance required.

Can you sue Delta?

While it's possible to sue Delta Air Lines, the decision to do so is subject to specific circumstances, and it's advisable to seek legal counsel in such instances.

How reliable is Delta Air Lines?

Yes, Delta Airlines is generally regarded as a reliable airline. It has a strong track record of punctuality, safety, and customer service. However, like all airlines, its performance can sometimes be affected by factors outside of its control.

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Complaints

Kristin Hayrinen

theft from baggage placed in hull at SAV gate-open delay JFK

Jun 23, 2024
Documents Kristin
Even though I am a Delta Gold member, I was forced to put my carry on bag, which I am normally allowed onboard (quite small but hardcase) in hold at the gate. I did not have a lock on the bag and it was done so quickly I was not able to retrieve my jewelry case. Arriving in time at JFK, we had to wait 45 minutes outside the plane on the skyway to get our bags. The 45 minutes was unacceptable, however I travel a lot and try not to get upset. When I got to my final destination in London, found my jewelry case was missing, from inside the bag. I did have my bag onboard the next flight with me. I emailed Delta twice, with no response. Delta will not accept responsibility or even email me back about it! Photo is me and my luggage waiting at the Delta Lounge at JFK unaware that my jewelry has been stolen. I was flying to my husbands funeral, so I had most of my good, sentimental, jewelry with me. I am very very upset with Delta to not even acknowledge my persistence with the loss. I fly back and forth to London 5-6 times a year, not to mention work and vacation trips. I can’t even get an email to tell them this, I keep getting directed back to complaints which they close immediately.
Preferred solution: Apology / Voucher, First an acknowledgement that it happened. Second a voucher for another flight to London which was my final destination. I cannot recreate my husbands funeral, but the jewelry was at least $100,000. I realize no one will reimburse me for that, some lucky Delta employee hit the jackpot with my loss, and will never know the sentimental value of everything.
Angela Tolbert

Flight DL 1290. Unprofessional air staff member

Jun 18, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.8

confidental
Staff member REES on this flight is very unprofessional and has an nasty attitude towards customers. I was acknowledged with " What's up" when I asked her an question regarding ear buds for my niece. Your staff member did ask us for ear buds which I initially stated "NO" I did not need any. My 8 yr old niece then asked if she could have a pair. So REES came back pass and was asked, she then turned around with "What's up and baby girl I asked if you wanted a pair and you said "No". Im all out of them, I mean". Along with that statement she was shrugging her shoulders and rolling her eyes. Children change their minds constantly this she knows because she works with the public and many kids. However what I am righting can never amount to what I've experience with her tone of voice and the way it was said. This is unacceptable. She only needed to say we are all out. That I can understand. I do not understand professional unprofessional people who has this kind of job around people daily. Just imagine whom else has to experience this. Even another customer stopped me as we left the plane in the airport speaking on her unprofessionalism. Delta represent differently so your advertisement states, not only the amount of money my family spent to decide to fly with Delta. She also stated on the speaker phone of the cabin to not like her if you need something, because she was not a pin cushion. Who does all of this? No people should not like you yet people do because it is a way of getting someone's attention in a harmless way. I understand we all have bad days and may not feel well at times, but we have to try to clean it up for our customers. This staff member needs educated on what company she represents and also on how to be respectful when engaging with customers or else she is going to hurt your company due to being a staff member on many of your flights
Preferred solution: Apology / Voucher, She needs review of education of her duties and customer service Apology
Chantelle Davis

Untimely scheduling to catch flights causes one to miss

Jun 16, 2024
Hello yes an email for conversation for the ticket for Tampa to Little Rock Arkansas supposed to arrive by 11 AM, June 15, 2024 boarding ended before I could successfully make it to the gate terminal from check-in and then I had to wait a few hours to catch the next flight. And it gets me to Atlanta late. I went straight from the air flight to my on boarding gate and it was already closed so I missed another connection. Due to untimed scheduling. Then I was giving another on boarding after missing that D8A TO GET TO LITTLE ROCK FROM ATLANTA ENDED UP WITH ANOTHER BOARDING FOR 5:40 MAKING ME ARRIVE AT 6:14 PM SEVERAL WHOLE HOURS AFTER I WAS SUPPOSED TO BE OFF THE PLANE AND WORKING THE JOB I HAVE COME TO DO I Am requesting a refund due to the big inconvenience. It calls me. I missed the whole day at work yesterday hundreds of dollars I missed Thank you so kindly CHANTELLE DAVIS 813-525-6411
Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher
Loss: 1000 EUR
Pamela Feiler

My flight was delayed 6 times then finally ca cancelled

Jun 12, 2024
My flight 1944 on 5/27/24 was delayed 6 times I sat at the airport all day I to the night and then they said the whole flight was cancelled. I spent t 300 in ground transportation due to this paid for food and hotel and other expenses and lost two days work.
Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher
Loss: 7500.00 EUR
Samuel Bonsu

Baggage didn’t arrive which contains my medication.

Jun 7, 2024
Documents Samuel
Hi My baggage didn’t arrive which contains my medication. I’ve been given various misinformation my delta staff, on arrival to Fargo I was told the baggage would arrive in a few days , I spoke to an advisor who said the baggage was with customs, I desperately need my baggage it contains my medication please.
Maria Mena

Rude flight attendant

Jun 6, 2024
Good Afternoon, I recently traveled with Delta on 6/5/24 flight 1863. The seat was assigned to me but another customer came up to me and asked if we could exchange seats and we both came to an agreement and were fine. Then the flight attendant Shanique came up to me and was being very rude to me about the seat without knowing the situation. She never asked what was going on and just assumed that I sat in a random seat. Was told very rudely that I had to pay extra for that seat without knowing the situation first.
Preferred solution: Apology / Voucher

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