Delta Air Lines Complaints: Contact Number, Email and Form

Last Updated: April 26, 2024

When using travelling by air, it’s essential to be aware of your rights as a passenger and the available channels for addressing airline complaints or seeking resolution. Delta Air Lines, commonly known as Delta, is a prominent airline operating many flights daily. While striving to deliver exceptional service, the airline acknowledges occasional issues may arise during your journey.

In such instances, AirAdvisor, your trusted passenger rights advocate, can help. In this article, we aim to guide you through common Delta Air Lines complaints and provide contact information to help you address your concerns effectively.

What Can You Make a Complaint About

As a passenger, you have the option to file a complaint with Delta regarding various issues that may have arisen during your travel experience. Here are common reasons passengers file complaints with Delta Air Lines:

A Delayed or Cancelled Flight: If your Delta flight experiences significant delays or is cancelled, you can file an official complaint to express your dissatisfaction and, in some instances, seek Delta delayed or cancelled flight compensation for the inconvenience. Your eligibility for flight delay compensation or cancelled flight compensation depends on where your Delta flight departs from.
Denied Boarding: If you face boarding denial due to overbooking, you can file a complaint with Delta Air Lines to address the situation and request a full flight ticket refund in addition to monetary compensation, irrespective of your country of departure.
A Baggage Issue: If, when flying on Delta, your luggage is lost, damaged, or delayed, you have the right to file a complaint and request reimbursement for any expenses incurred as a result.
A Customer Service Concern: If you’ve encountered poor customer service from Delta Air Lines, you can submit a complaint to address the issue and provide feedback regarding your experience.
Inadequate Compensation: If you believe the compensation offered by Delta for a flight disruption or other inconvenience you experienced is insufficient, you can file a complaint to request a reassessment of the compensation provided.
An Accessibility Concern: If you’ve encountered challenges or received insufficient assistance related to accessibility, you can file a complaint with Delta Air Lines to draw attention to the issue and prompt the airline to take necessary measures to improve accessibility.
Billing Disputes: If you have any concerns regarding refunds, overcharges, or billing disputes with Delta Air Lines, filing a complaint can initiate an investigation by the airline.

If you face a scenario with Delta that compels you to complain, retaining any supporting documentation can help bolster your complaint and compensation claim, if you make one. Supporting documentation can include boarding passes, receipts, or any correspondence with the airline.

Disrupted flight? You might have a right to compensation - up to $650 (€600).Check Your Flight

Know Your Passenger Rights

When travelling on Delta on flights originating from or within the United States, your travel rights are principally dictated by US laws. Conversely, if your Delta flight leaves from a country within the European Union (EU), you might be eligible for protection under EU Regulation 261 from 2004. Discover the basics of your passenger rights in both the US and EU below:

United States

In the US, passenger rights are overseen by the US Department of Transportation (DOT). The DOT has established guidelines and rules to protect you in the case of a variety of flight disruptions, including delays and cancellations, boarding denials due to overbooking, luggage complications, and more.

These rules guarantee certain privileges and options for remediation, should there be interruptions or difficulties during your travel from or within the US. However, these rarely involve financial reimbursement.

Europe

In Europe, EU261 safeguards your travel rights of passengers. This regulation protects you in situations like flight delays, cancellations, denied boarding, and luggage issues.

The law provides various privileges and options, including financial compensation. The compensation amount is determined by the flight's distance and the duration of the delay or cancellation. If you qualify for financial compensation under EU261, the amount may range from $280 to $670.

How to Make a Complaint to Delta

A good first step can be to initiate contact with the Delta customer service team and present your case, ensuring you include any corroborative materials that support your claim. Be sure to articulate clearly what you would consider to be a fair resolution, but ensure your demands are within reason.

It’s essential to keep track of all correspondence and dealings you have with Delta Air Lines throughout the process and follow up on your complaint, and even elevate the matter within the organization as necessary.

Should you find the process overwhelming or feel that your rights as a passenger are not being adequately represented, it might be beneficial to seek help from a third-party organization. For instance, our expert team at AirAdvisor is here to champion your passenger rights on your behalf.

Claim with AirAdvisor and get up to $650 (€600) compensation. Find out how much you’re owed today.Check Your Flight

Ways to Make a Complaint to Delta Air Lines

Aside from using Delta’s complaint form on their website, you can attempt to contact them using the following details:

Delta Complaints Email

The airline doesn’t provide a complaints email address, though their complaints form initiates email correspondence.

Delta Complaints Phone Number

You can contact Delta on their general sales and service number, which is 1-800-490-2021.

Delta Complaints Live Chat

At this time, Delta doesn’t provide a live chat feature on their website.

Delta passenger

How to Fill Out a Delta Complaints Form for Cancelled or Delayed Flights

AirAdvisor streamlines determining your qualification for compensation and registering a complaint against Delta Airlines for any flight inconveniences:

Navigate to our home page and click on the 'Check Compensation' button.
Input the details of your flight and the basis of your complaint.
Our automated system will evaluate your claim and notify you of your potential eligibility.
Once eligibility is confirmed, you'll only need to provide a few more pieces of information to finalize and submit your claim.
Our team of legal professionals will take over from there, ensuring that you get the compensation you’re rightfully owed.

Please note that for successful claims, we apply a service fee, which is subtracted from the final compensation amount you receive.

Delta Air Lines Complaint Response Time

Typically, Delta confirms receipt within a few business days and offers a comprehensive response within a month.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

FAQ / Common Questions: Delta Complaints

Here are some frequently asked questions about complaining to Delta Air Lines, along with their answers:

How do I make a complaint to Delta Air Lines?

You can submit a complaint to Delta through their website's complaint form or using the contact information we've provided above for the airline.

How do I contact Delta directly?

The most direct way to contact Delta Air Lines is via phone.

Does Delta ever give refunds?

The airline does grant refunds under certain circumstances, like in instances of flight cancellations or when the conditions for voluntary ticket refunds are met.

How long does Delta Air Lines take to respond to complaints?

Typically, no longer than a month.

Is it worth complaining to Delta?

The value of lodging a complaint with Delta Air Lines depends on your particular issue and the resolution you're seeking.

Does Delta Air Lines have a live chat?

Not at this time.

Why is my Delta refund taking so long?

The duration required to process a refund from Delta Air Lines can differ based on several factors, such as the mode of payment and the particular details surrounding the refund application.

How much does Delta Air Lines charge for special assistance?

Delta provides some types of special assistance at no cost, although additional fees may apply depending on the nature and extent of the assistance required.

Can you sue Delta?

While it's possible to sue Delta Air Lines, the decision to do so is subject to specific circumstances, and it's advisable to seek legal counsel in such instances.

How reliable is Delta Air Lines?

Yes, Delta Airlines is generally regarded as a reliable airline. It has a strong track record of punctuality, safety, and customer service. However, like all airlines, its performance can sometimes be affected by factors outside of its control.