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EasyJet Compensation for Flight Delays and Cancellations

Get up to £520 (€600) for your easyJet Flight Delays or Cancellations

Join 250,000 passengers who have entrusted AirAdvisor with their airline claims over the last 6 years. We have handled more than 8,463 easyJet flight delay and cancellation claims for over £1,760,000 in compensation on behalf of our clients. If you’d like a share of that, let’s find out how you can get compensation for an easyJet delayed or cancelled flight.

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EasyJet Compensation for Flight Delays and Cancellations
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 12, 2024

EasyJet Delay Compensation

A 3-hour delay (or more) upon arrival on an easyJet flight often entitles passengers to compensation with a maximum of £520 (€600), provided that the disruption didn’t result from extraordinary circumstances (more on this later).

Based on the distance of your easyJet route, flight delay compensation ranges from £220 for short flights to £520 for those travelling 3,500 km and above. The compensation applies to any easyJet flight within Europe or the UK, and you have 3 years from the date of the delay to start your claim.

EasyJet’s overall on-time percentage in 2023 was 65%, down 4% from 2022, so the chance of encountering a delayed flight is almost 2 in 5. Just remember that you have to be at least 3 hours late arriving at your destination to qualify for any easyJet flight delay compensation.

You may be able to make a claim for up to £520 (€600) per person in EasyJet flight delay compensation. AirAdvisor can assist you in making an easyJet claim.

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EasyJet Cancelled Flight Compensation

The amount of compensation you’re entitled to for an easyJet cancellation is the same as for a delay - up to £520 (€600). But, in the case of flight cancellation, there are added benefits that you can claim.

First, if easyJet, cancels your European flight within 14 days of your flight, you have a confirmed ticket, and easyJet is responsible for the cancellation, you’re entitled to either a full refund or an alternate flight.

Second, easyJet is also required to compensate you for interruptions. These include a hotel stay if your alternate flight leaves the following day, meals, transportation if you take off or land from a different airport, and some other reasonable expenses directly related to the easyJet flight cancellation.

It’s safe to say that 2023 was another rough year for flight cancellations by easyJet. In the summer of 2023, at the UK’s Gatwick Airport alone, easyJet pre-emptively cancelled flights, which affected over 180,000 passengers, according to the Sun. This is similar to what the airline had to do in the summer of 2022. 

Why is easyJet cancelling so many flights? When asked, a spokesperson for the carrier said:

quotes

As Eurocontrol has stated, the whole industry is seeing challenging conditions this summer with more constrained air space due to the war in Ukraine resulting in unprecedented ATC delays, as well as further potential ATC strike action.

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What is easyJet EU261 Compensation?

EU and UK Passenger rights as they pertain to easyJet flights are governed by regulation EU261/UK261. EU261 is one of the most important European laws protecting air passenger rights throughout Europe. It states that easyJet passengers can claim compensation if they suffer flight disruptions. After Brexit, the same European law was incorporated into UK law, known as UK 261.

For delayed easyJet flights, here are your rights:

  • Flight delay compensation of up to £520 (€600) for delayed flights of 3 hours or more.
  • Food and drink after 2 hours of delay.
  • Hotel accommodation for an overnight delay.

easyJet delayed boarding

For cancelled easyJet flights, here’s what you’re entitled to:

  • A ticket refund in full or an alternative flight.
  • Easyjet flight cancellation compensation of up to £520 (€600).
  • 2 free phone calls, emails, or even faxes.
  • Meals and refreshments at no charge.
  • Hotel accommodation for replacement flights that leave the next day.

In addition to the rights we’ve already outlined for easyJet delays and cancellations, passengers also have rights when it comes to denied boarding and missed connecting flights.

If your flight was delayed, canceled, or overbooked within the last 3 years, you could be eligible for up to £520 (€600) in compensation.

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How Much Can You Claim?

We’ve mentioned that your amount of easyJet flight compensation is dependent on the distance of your flight. With easyJet, as long as your flight is delayed for at least 3 hours or cancelled with less than 14 days notice, as stipulated by EU261/UK261, you can claim compensation of:

  • £220 (€250) for all flights less than 1,500 km.
  • £350 (€400) for internal EU flights that are over 1,500km and non-internal EU flights between 1,500km and 3,500km.
  • £260 (€300) for a delay of between 3 and 4 hours for non-EU flights over 3,500km.
  • £520 (€600) for a delay of over 4 hours or a cancellation of a flight outside the EU that is over 3,500km.

Most of easyJet’s flights will fit into the first two categories, but they do operate a few longer flights that are over 3,500km.

Route

Distance

Compensation (delayed 3 hours or more)

Compensation (delayed more than 4 hours)

Between London Luton Airport and Geneva

791 km

 £220 (€250)

Between London Gatwick to Paris Charles de Gaulle

446 km

 £220 (€250)

Between London Gatwick and Ras Al Khaimah Airport in Marrakech

2,264 km

 £350 (€400)

Between Manchester Airport and Hurghada Airport in Egypt

4,139 km

 £260 (€300)

 £520 (€600)

What Flights Are Covered by EU 261?

Given that your flight can be eligible for either EU261 or UK261 compensation based on easyJet’s routes, it can be confusing to determine whether or not your specific flight is covered. Flights entirely within the EU or UK are always eligible, as are flights that depart from either of these locations. And if you’re flying with easyJet, even flights that arrive in the UK can qualify.

view from the easyJet plane

Extraordinary Circumstances - When is the Airline Responsible?

Simply put, extraordinary circumstances are anything outside of easyJet’s control and are the main exception to the UK261/EU261 regulation. For example, if the delay is caused by extreme weather or strikes, then easyJet has no impact on the event and therefore is not responsible for issuing compensation.

Instances where easyJet is responsible for the interruption and is required to issue compensation range from preventable mechanical issues to unavailable staff due to sickness to airline staff strikes.

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What To Do in Case of easyJet Cancellations or Delays

So you’ve encountered an interruption, what are the next steps? While you’re still at the airport, speak with staff at the airport to find out more about why the flight is delayed or cancelled. They'll be able to provide you with extra details on the situation and answer any questions you might have.

Then, request that all of your basic rights be covered, like vouchers for food and drink and hotel accommodation. Keep as much evidence as you can of the situation, such as tickets, boarding passes, receipts, photos, and so on. All of this can be useful later on when you want to claim compensation for easyJet flight delays and cancellations or write a complaint letter.

It’s also helpful to know what amount of compensation you can expect. We recommend using our compensation calculator to set realistic expectations.

How to Fill Out an easyJet EU261 Claim Form

Filling out an EU261 compensation form with easyJet

So, if you’ve figured out that you’re eligible for easyJet UK261 or EU261 compensation or a refund, what should you do next? Well, you’ll need to fill out the relevant documentation, which can be done over on the easyJet website.

The process of filling in the form is quite long and time-consuming, and if you’ve never done it before, you might not know how or where to begin. AirAdvisor can make things much simpler for you and help with the form-filling process.

You can just visit our homepage and fill in some basic details. Then, one of our airline compensation experts will give you all the help you need.

What to Do if the easyJet EU261 Claim Form is Not Working

If the official form on the easyJet website isn’t working for you, there’s no need to panic. Just visit the AirAdvisor Flight Checker. You can fill in the form directly on our website and get our expert assistance to receive your money promptly and without any fuss.

easyJet passenger with suitcase and passport

Complaints: Deadline to Submit

Whether it’s an easyJet complaint or a compensation request, you have no more than 3 years from the date of the interruption to make your claim. But sooner is definitely better. You’re more likely to have the event fresh in your mind to provide details, and in the case of a long and drawn-out process imposed upon you by easyJet, you’ll want to get things started ASAP.

EasyJet EU 261 Refund Policy

When your easyJet flight is cancelled, the airline will refund the cost of your ticket to the original form of payment. On the other hand, if you’re looking for flight delay compensation, when you write a letter exercising your rights, you can specify the bank account where you would like the money deposited.

When AirAdvisor processes the claim on your behalf, we will send you the compensation we recover (less our fee) to an account of your choosing as well.

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Tips and Expert Recommendations

There are a few things to keep in mind related to easyJet delayed and cancelled flight claims. Here’s a summary of what you should know:

  • Keep all your reference numbers, papers, and documentation related to the booking and your flight.
  • Check the status of your flight with our free flight delay checker to see if it’s worth filing a claim.
  • Airlines don’t like to pay these claims if they can help it. Using a company like AirAdvisor will increase your chances of a favourable outcome and generally take less time.
  • Never accept a voucher when you can get cash. Vouchers tend to expire and are used for specific things. Cash is universal and doesn’t go bad.

Why You Need AirAdvisor on Your Side

With over 7 years of industry experience and a proven track record of success, AirAdvisor is the ideal partner for navigating the easyJet flight delay and cancellation EU261 compensation process. When you choose us, you increase the chances of a compensation payout. In fact, our success rate is 98%.

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People Also Ask

Should easyJet refund a cancelled flight? Are easyJet flights refundable?

Yes. Easyjet is obligated to refund your cancelled flight, especially when the airline can’t find you a suitable alternative. An easyJet cancelled flight refund may be paid out in various ways, like credit or vouchers, but we always recommend saying no to vouchers as they can expire. It’s better to go with the original method of payment.

How much time do you have to make an easyJet claim for delay or cancellation?

EU/UK 261 states that passengers typically have a total of 3 years to claim flight compensation. Just don’t wait too long and risk losing the necessary documents.

How long does an easyJet refund take?

The process can take several days, weeks, or longer, depending on the circumstances. Airline interruption claims can take anywhere between 2 and 10 months to resolve.

Do easyJet flights qualify for EU261 compensation?

Yes, many easyJet flights will be eligible for compensation under either EU261 or a similar regulation in the United Kingdom, UK261. If an easyJet flight departs or arrives in either the UK or the EU, the flight is eligible. For delays, passengers must arrive at least 3 hours late, and for cancellations, passengers must be notified in fewer than 14 days.

How much can you get from easyJet in EU261 compensation?

The amount of EU261 compensation depends on your flight distance. For example, the lowest payout is for flights under 1,500km and is £220 (€250) per traveller. The highest category entitles passengers to up to £520 (€600) per traveller for flights over 3,500 km. In the middle, for flights between 1,500km and 3,500km, passengers can claim up to £350 (€400) per traveller.

How often does easyJet cancel flights?

Based on our internal study of the most reliable UK airlines, in the first half of 2023, easyJet cancelled 1.65% of flights. Similarly, in 2022, their cancellation percentage was 1.55%. To put this into perspective, in 2022, easyJet cancelled a total of around 760 flights. In the first half of 2023, 413 flights were cancelled.

How do you claim delay compensation from easyJet?

If you're wondering how to claim compensation for a delayed flight with easyJet, Air Advisor can help. We have a dedicated team of experts ready to negotiate your claim, and we won't ask for any payment unless we succeed. You have nothing to lose, so check your claim eligibility today!

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What happened with easyJet clients

Recent Comments

Sanja from Croatia (easyJet U2 4072 Flight cancellation)
May 6, 2024, 12:12 pm

Hi, we actually didn't get any information why the flight was cancelled so we don't know the reason.


Mayur (easyJet U2 2553 Denied boarding)
May 4, 2024, 1:22 pm

I was denied boarding with EasyJet on the 23rd April becuase they told me my passport was not valid for Turkey when in fact it was. I missed a wedding event that was supposed to happen when I arrived. I was subsequently re-booked on the their next day flight only after 36 hours. I also had to spend an additional £60 on travel expenses to sort it out as I had to travel back to the airport.


Jinqu from United Kingdom (easyJet U2 7843 Denied boarding)
April 24, 2024, 10:30 am

Other ways are not suitable to get in touch with EasyJet and explain the indent well, so paste my email here, hope you can kindly help me. For your reference: Flight: 7843 at 14.45pm 22 April 2024 from Amsterdam Schiphol airport to Birmingham international airport Passenger name: Jinqu. Unfair Charge of 58 Euros Dear Sir/Madam, I hope this email finds you well. I am writing to formally complain about an incident that occurred at the EasyJet boarding desk in Amsterdam Schiphol Airport on Monday, April 22, 2024. I had booked a short break to Amsterdam with Thomas Cook for April 19 to April 22, 2024, and the flights were with EasyJet. Upon arriving at the EasyJet boarding desk at gate H2 for my return flight, EJ 7843 to Birmingham, I encountered an issue with a staff member. An Asian-looking female staff member with dark skin was on duty at the desk. When it was my turn to board, she claimed that my cabin bag, a small trolley case, did not meet the airline's requirements and needed to be taken as hold luggage, requiring me to pay 58 Euros. I was astonished by this claim, as I had measured and weighed the bag at home before my journey, confirming that it met EasyJet's cabin bag requirements. The dimensions were 46 x 33 x 20cm, and the weight was 7.82kg with all my belongings inside. I have used this bag on many budget flights without any issues. The passengers queued behind me appeared surprised and incredulous, but none of them dared to voice their concerns, perhaps fearing they might face similar treatment Despite my explanation, the staff member insisted that I place my case into a flat-sided cuboid, which my trolley case could not fit into due to its design with a slightly curved front cover. I questioned why my bag met the requirements on my outgoing journey but suddenly became unacceptable on my return journey. When I requested to speak to the duty manager, I was informed that I needed to find them myself in the main hall, which would cause me to miss my flight. Furthermore, a couple behind me had a similar-sized trolley case, and the staff member allowed them to board without issue. When I questioned this, I was told they had paid for it, despite the wife confirming they had not paid for anything. It was clear to me that the staff member was being dishonest and targeting me unfairly. I refused to pay and attempted to board the flight, but I was stopped by a security officer and forced to return to the boarding desk. Both the staff member and the security officer threatened that I would not be allowed to fly if I did not pay. Reluctantly, I made the payment, feeling bullied and abused by the boarding desk staff. When I asked for the staff member's name, she hid her badge and claimed I had no right to know her identity. Upon landing in Birmingham, I observed that many other passengers had cabin cases similar in size to mine, and some were even larger. However, I was the only one unfairly charged. I could not attach photos of these cases here due to using this form. This experience left me feeling humiliated and upset, and I believe the staff member abused her power and treated me unfairly. I am extremely disappointed with this incident, and it has tarnished my perception of EasyJet. I request a refund of the unreasonable 58 Euros charge and urge you to investigate this matter thoroughly. Furthermore, I suggest that additional training be provided to front desk staff to ensure they understand their duties and provide better service to passengers. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Your sincerely, Jinqu


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