EasyJet Compensation for Flight Delays and Cancellations

Hi, we actually didn't get any information why the flight was cancelled so we don't know the reason.

I was denied boarding with EasyJet on the 23rd April becuase they told me my passport was not valid for Turkey when in fact it was. I missed a wedding event that was supposed to happen when I arrived. I was subsequently re-booked on the their next day flight only after 36 hours. I also had to spend an additional £60 on travel expenses to sort it out as I had to travel back to the airport.

Other ways are not suitable to get in touch with EasyJet and explain the indent well, so paste my email here, hope you can kindly help me. For your reference: Flight: 7843 at 14.45pm 22 April 2024 from Amsterdam Schiphol airport to Birmingham international airport Passenger name: Jinqu. Unfair Charge of 58 Euros Dear Sir/Madam, I hope this email finds you well. I am writing to formally complain about an incident that occurred at the EasyJet boarding desk in Amsterdam Schiphol Airport on Monday, April 22, 2024. I had booked a short break to Amsterdam with Thomas Cook for April 19 to April 22, 2024, and the flights were with EasyJet. Upon arriving at the EasyJet boarding desk at gate H2 for my return flight, EJ 7843 to Birmingham, I encountered an issue with a staff member. An Asian-looking female staff member with dark skin was on duty at the desk. When it was my turn to board, she claimed that my cabin bag, a small trolley case, did not meet the airline's requirements and needed to be taken as hold luggage, requiring me to pay 58 Euros. I was astonished by this claim, as I had measured and weighed the bag at home before my journey, confirming that it met EasyJet's cabin bag requirements. The dimensions were 46 x 33 x 20cm, and the weight was 7.82kg with all my belongings inside. I have used this bag on many budget flights without any issues. The passengers queued behind me appeared surprised and incredulous, but none of them dared to voice their concerns, perhaps fearing they might face similar treatment Despite my explanation, the staff member insisted that I place my case into a flat-sided cuboid, which my trolley case could not fit into due to its design with a slightly curved front cover. I questioned why my bag met the requirements on my outgoing journey but suddenly became unacceptable on my return journey. When I requested to speak to the duty manager, I was informed that I needed to find them myself in the main hall, which would cause me to miss my flight. Furthermore, a couple behind me had a similar-sized trolley case, and the staff member allowed them to board without issue. When I questioned this, I was told they had paid for it, despite the wife confirming they had not paid for anything. It was clear to me that the staff member was being dishonest and targeting me unfairly. I refused to pay and attempted to board the flight, but I was stopped by a security officer and forced to return to the boarding desk. Both the staff member and the security officer threatened that I would not be allowed to fly if I did not pay. Reluctantly, I made the payment, feeling bullied and abused by the boarding desk staff. When I asked for the staff member's name, she hid her badge and claimed I had no right to know her identity. Upon landing in Birmingham, I observed that many other passengers had cabin cases similar in size to mine, and some were even larger. However, I was the only one unfairly charged. I could not attach photos of these cases here due to using this form. This experience left me feeling humiliated and upset, and I believe the staff member abused her power and treated me unfairly. I am extremely disappointed with this incident, and it has tarnished my perception of EasyJet. I request a refund of the unreasonable 58 Euros charge and urge you to investigate this matter thoroughly. Furthermore, I suggest that additional training be provided to front desk staff to ensure they understand their duties and provide better service to passengers. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Your sincerely, Jinqu

One or two hours before the plane was supposed to take off I was informed by the airport staff that the flight had been cancelled due to a strike. I was offered no further explanation, and when I went to EasyJet counter at the airport I was supposed to leave from, the staff that worked there did not even want to put me on another flight of theirs. They ended up doing it, but only three hours or so after I had started complaining to them. I eventually was put on another flight headed for the same destination but that would depart from the airport three days later. The flight cancellation was handled very bad by EasyJet, and prevented me from going home and see my family in Italy after six months of me living in Lisbon, but because of how poorly I was treated by EasyJet staff I almost risked never managing to do so.

Was told that the flight on its inbound leg had experienced technical difficulties and as such no aircraft was available to make this flight happen, so had to wait until repairs were made

We were given three reasons Technical problems, Air traffic control and finally by the pilot weather conditions. 18.50 arrival (scheduled 14.35) They emailed vouchers value €4.50 pp which two retailers mentioned were not accepting them from any passengers. No explanation no apology

National strike forcing us to fly a day earlier to another airport, missing our last night in Amsterdam and disrupting our transport options.

Strike action that occurred two days later in a different country was the reason given as to why the fight was cancelled. However, the same airline provided fights to different places that same day.

issues with german flight restrictions and faulty plane. plane had to be flown from LGW to Berlin to fly us back to LGW

The flight was delayed 6 hours BEFORE the NATS issue which added another 6 hours. This claim is for the issue before the NATS issue but I don't have details for the cause of that.

Hello, We were standing at the gate ready to board and the flight cancelled our flight and we had to book our own flights. I paid £600 for a new flight and £60 uber home and £60 uber back to another airport. They didn't even offer us a new flight. Thank you,

28/08/23 I add more that 48 hours late Cancel my flight Then I get a flight on 30/08/23 Then this flight is bin delayed for mor 3 hours

Flight was delayed then we was allowed to board and spent 2 more hours on the plane before we could set off

EasyJet informed me by sms around 5.00 am to say the flight was cancelled.

Cancelled on the day, the next available flight was 5 days afterwards. We requested hotel accommodation but were denied. We wanted a flight the next day but they wouldn't arrange one, so it's costing us a fortune.

They provided an info that flight will be delayed from 19:55 to 03:01 of a next day, which wasn’t acceptable and I had to use another transport service for that. I want to claim a refund for the flight.

Flight scheduled for 24th august 2023 at 2230 hours. Flight was delayed without any noticed for 0140 hours - this information was not relayed to colustomer and message in the airport board only appeared after 2230 hours. At approximately 0023 hours customers received a message stating flight was cancelled without any explanation. There was no Easyjet representative at the airport apart from Easyjet Holidays- who did not help flight only customers. After approximately two hours waiting for any news at the airport, we are told that a coach is awaiting to transport for a hotel - no information on what hotel nor where it is. We were informed that more information would be provided once all passengers are in the coaches. No informations was given. We arrived to the hotel at approximately 0430 hours where we finally manage to sign in to WiFi and tell our loved ones we are safe and well considering the situation. We went to sleep without knowing what was happening and if anyone was picking us up in the morning. We woke up at 0700 hours and went to the reception area and talk to other passengers to enquire if anything has been relayed to them - nothing. To put it simply, no one told us anything until about midday when one of the passenger managed to speak to Easyjet customer services and explain what was going on. Long story short: next available flight with easy jet (in which we could manage the booking through the app) was on the 29th August. We were told we had to arrange our own way to get back home, easy jet was not able to do this for us if we wanted to go home before the 29th. Obviously due to work and family commitments we were not able in any circumstances to stay in turkey for 5 extra days. We managed to find a new flight with a different company to a different London airport - approximately 12hours until destination country ' arrival around 1130 hours on the 26th august. Consider that we have our car parked in Gatwick Airport area we also had to take a taxi to get to our car, this cost a fortune. The amount of money that we had to pay extra because of this cancellation was absolutely ridiculous and the amount of stress and anxiety caused was absolutely ludicrous.

Hi there, I am writing to urgently seek your assistance in regards to the cancellation of my flight. On 29/08/2023, I was immediately informed by the airline representatives that my flight had been cancelled without prior notice. Despite seeking information from the airline, I received no clear explanation for the cancellation or any alternative flight options provided at the time. Unfortunately, no support was offered by the airline to mitigate the inconvenience caused by the sudden cancellation. The incident has inconvenienced me significantly as I had specifically arranged this trip to visit some very dear old friends. Moreover, I had already paid a non-refundable amount of £160.11 for a hotel room, which I was unable to utilize due to the flight cancellation. Not only did I miss the anticipated reunion with my dear friends, but I also incurred a financial loss due to the non-refundable hotel booking. This unforeseen circumstance has caused considerable frustration and disappointment. I kindly request your urgent intervention in this matter and seek suitable alternatives to compensate for the inconvenience caused. Any specific and detailed guidance or support you can provide to strengthen my claim would be highly appreciated. Thank you for your attention resolving this matter.

Our Easy Jet Flight No: EZY6488 was cancelled whilst we were queuing at the bag drop at Sharm El Sheik Airport and rescheduled for the following day at 14:00 Flight No: EZY9488 refers. This rescheduled flight was then delayed for 5 hours due to the air traffic control system failure in London. We arrived at our final destination at approx. 22:45 on 28/08/23, a 22 hour delay from our original scheduled flight return time and date of 00:45 on 27/08/23. We discovered the flight was cancelled through word of mouth from other passengers on the flight as they had received a message from Easy Jet but we had not got any data available on our phones to receive this message. The airline did not communicate why the original flight was cancelled, the staff in the airport did not have much information and did not communicate well at all, even when they were probed, saying repeatedly that they did not know anything and there was nothing they could do. This caused a lot of confusion and stress, especially as we were a family travelling with two very young children, 5 and 2 years old and it was late at night so they were getting tired and couldn’t understand what was happening. To add to the confusion, the boards were still telling us the flight was departing and announcement in the airport told us to go to the gate. Easy Jet provided overnight accommodation at another hotel, including dinner and breakfast. However, they did not provide food or drink whilst waiting for 5 hours at the airport for this to be arranged and for us to be transported to the alternate accommodation, causing us to incur charges of £31.10 (receipts retained and can be provided at request). On 28/08/23 we were not able to check in for the rescheduled flight and when we arrived at the airport were not able to provide flight details to the security check guard who was reluctant to let us into the airport. We eventually managed to check in and get through to departures to wait for the flight to depart. Whilst we were sat in a restaurant, waiting for the flight to depart we noticed the cabin crew were also there and getting food and not on the plane. This was at 1:15pm which is when we were rescheduled to board the plane. At this point, it was still saying on the board the plane was on time to depart at 2:00pm. There had been no messages come through about any delays or issues with the flight. Again, we only discovered there was a delay by another passenger who had information about flight schedules as he was a pilot himself. Even when we were waiting at the gate to depart, the cabin crew went past all of us and got on the plane without informing us about any delays even though at this stage they would have known. We were sat waiting in the departure area until around 2:30pm or 3pm when passengers realised we weren’t going anywhere soon. Yet again, the staff at the airport had no idea what was happening and no announcements had been made. The only information we were getting was from some passengers who had received information from back home about the problems with all the air traffic control system crashing. The airline staff only informed us that the rescheduled flight was delayed because of the air traffic control system failure in London when we got on the plane. Once again this caused lots of upset and confusion about what was going on. We were then told we must board the plane by the airport staff otherwise the flight would be cancelled and we would be arrested. This resulted in my child being very upset thinking she was going to get arrested. We did board the plane but once aboard it was incredibly hot and the atmosphere was getting very tense and people were distressed including the flight staff with the main flight attendant being very abrupt, unhelpful, unfriendly and quite aggressive towards passengers, which exacerbated an already distressful situation at all. This created a really poor environment for young children to be in and eventually we had to get back off the plane to sit once again in the departure area because of the heat on the plane. When we were back in the airport waiting area, We were told by staff we would get free food provided and were all got escorted to the café but the workers there had no idea about this. Once again communication had failed and added lots of confusion. We were informed this food would take an hour to prepare, whilst waiting for this food to be prepared we were informed that the air traffic control system had been fixed and we had to go back to board the plane. We did this without receiving an of this food. It was now around 4 hours since the flight was scheduled to depart and the children were getting agitated at this stage, not knowing if they were coming or going. We then had to wait another hour before even getting on the plane. Therefore, in total we were waiting for 5 hours before getting on the plane to finally fly and we were not provided any food or drink during delay causing us to incur charges further costs of £47.93 (receipts retained and can be provided at request) total costs £79.03. I have been inconvenienced by this incident, having to miss a full day of work due to these delays and have had to use a day of annual leave as to not incur any financial salary loss, as well as reschedule meetings set for 29/08/23, creating a back log. This incident has also caused a lot of stress and anxiety for my family with us travelling with a 5 year old and a 2 year old.

The EasyJet flight was scheduled to fly from Split to London Gatwick on Friday 25th August 2023 at 21:50. However, with no reason given at the time, the flight did not board until after 00:30. Though we landed at approximately 02:40, we were then further delayed in getting off the plane at Gatwick, not getting off until 03:20. I am self employed and was meant to be working on the Saturday. Due to the delay, however, I lost an entire day's income.

Flight was cancelled Wasn't booked onto a another flight for 3 days and was to Bristol and not our original airport which was Gatwick

Plane was turned around approximately three hours into flight and returned to London Gatwick. The problem with the plane wasn’t properly described, just that there was a problem with the planes radar systems and we only received a drink and small snack, no real food. I had my partner and son worried that the plane would crash and were in hysterics. The event has made them never want to fly again. We then swapped planes and were flown to Milan malpensa where the pilot had to be changed as they had run out of fly hours. After a new pilot boarded we were flown from Milan to Rhodes. Original arrival time at Rhodes was 22:45 on the 19th and we actually arrived at around 6:00 on the 20th. The ordeal has caused massive amounts of stress and anxiety and ruined what was an expensive dream holiday. We lost out on our first night and had no sleep whatsoever.

We were delayed by 2 hrs 40 mins then had to divert to Milan to change the flight crew so ended up landing at Gatwick at 3.23 am instead of 00.10 so we’re eventually delayed by 3 hrs 13 minutes. Then there was no landing crew so waited to get off plane another 39 minutes. 1. No sunbeds 2. Food poisoning for both of us 7-8 to 11-8 doctors on 10-8 as so poorly 3. No beach towels several times 4. No tables for lunch and dinner several times 5. Very dirty pools

I waited from 12 midday on the 29/08/2023 for my flight. The flight gate closed although we received no information till gone 21.00. Everytime i asked i was told to sit down and wait. The staff took is back through customs and to check in desks and said they would arrange hotel at 1am on the 29/08/2023 they bused us to a local hotel and said they would try to fly at 14.20 but no guarantee. Up until 1 on the evening all we had received was a 4.50 food voucher emailed to us at 16.30. I was on the flight due to return to work and have lost now 2 days pay so far costing me 330 pounds. The information received was not good enough.

Flight was cancelled 5 hours before departure, via an app notification. The issue which cancelled the flight was an air traffic issue that happened yesterday, however I wasn't notified until this morning.

Easyjet rebooked us on a LGW-MPL flight on the day BEFORE our MXP-LGW flight. Attempts to change this to the day AFTER resulted in an error message saying "the date is invalid and we could not come back before we had left" What !!!??? Their system seems to assume everyone always leaves from england !!! (I have screen shots) Gave up and rebook whole journey, with 1 week notice, on Air France at almost double the price.

The plane cannot land after midnight so they decided not to fly and to postpone the flight for tomorrow, because the working hours of the crew were finished.

My flight EZY8181 which was schedule to depart from London Gatwick airport on Tuesday 29th August 2023 at 05:40, was cancelled on the 28th August 2023 at 22:55. I have already booked a return flight from Athens to London Gatwick on the 31st of August. This means that now I need to travel on the 30th of August from Gatwick to Athens, which is a HUGE inconvenience, as I had doctors appointments booked in and I will miss them all. Practically, with the new booking I was offered and obliged to accept, I will arrive in Athens at 11:30 on the 30th of August and I am flying back again after 24 hours.

Flight was supposed to have departed at 9.30 and didn’t depart until 2.20am We were told to go to 3 different gates this was all provided to us over the tannoy last minute. We had no food vouchers and no further information for hours We then bordered the plane, once landed at Gatwick we were then trapped on the plane for 1.20 minutes while they were waiting for steps to arrive to our plane We have two young children at home, and had to arrange another night of childcare due to the whole journey being a total of 13 hours from arriving at corfu airport to arriving at our car in the north Gatwick car park We ended up spending £35 on food and refreshments to keep ourselves fed Once being on the plane we were told there was no food available and only water on offer which the cabin crew had to offer 1 cup per person on the whole flight Our captain was very apologetic and told all customers to contact and complain against easy jet

They are claiming the flight was not delayed more than 3 hours but we were. We landed way later than expected. Iv attached all documents of proof