easyJet Reviews: Unified Airline Rating

Verdict: "Budget-friendly with efficient operations, though passengers often encounter extra fees."

Our team analyzed 123k+ reviews and found that easyJet passengers were most pleased with the airline’s low fares and great value for shorter flights. They were also happy with easyJet’s boarding process, saying it was very efficient especially for Speedy Boarding. Quite a few reviewers mentioned that they were happy with the carrier’s punctuality, with flights departing and arriving as planned, as well as easyJet’s friendly, professional cabin crew. Passengers described them as being accommodating and approachable during their flight. Conversely, there were quite a few negative reviews about the lack of legroom and uncomfortable Economy seats. Plus, the airline did get a lot of criticism about hidden fees for baggage, food, and seat selection. Interestingly, even though they were praised for their on-time performance in some reviews, there were an almost equal number of complaints about easyJet’s poor punctuality and communication of flight disruptions. When compared to Ryanair, easyJet has higher base fares, but they are seen as being more transparent with an overall better customer service reputation. Measuring easyJet against Wizz Air, passengers found that easyJet has a better experience overall with a bigger route network and a more hospitable cabin service.

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