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RATED 4.5/5 AFTER 28,876 REVIEWS
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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Jose N

Verified | Jul 10, 2026

Milano-Lisbon
Economy

Flight delay

Very poor customer service to their passengers who at the end of the day pay the CEO annual bonus. We were treated like disposable garbage.

Milano-Lisbon
Economy

Krisztian R

Verified | Jul 9, 2026

London-Heraklion
Economy
Claim escalated to airline

Flight delay

The worst airline out there. bankruptcywould have been deserved, but at lease they got bought out. No wonder why. Avoid.

London-Heraklion
Economy
Claim escalated to airline

Naziya K

Verified | Jul 8, 2026

Agadir-Manchester
Economy

Flight delay

During the cancelled flight they did not help at all. They left everyone to find their own accommodation at 1am at night with families that have children young children. I had my own and I found it so difficult where there was no accommodation and we had to resort in staying in the airport.

Agadir-Manchester
Economy

Codrutaliliana B

Verified | Jul 7, 2026

London-Heraklion
Economy
Claim escalated to airline

Flight delay

The most unprofessional airline out there. Delaying the flight multiple times while you are already at the airport, only to then tell you to come back the next day, told to use the app to book a hotel, but the app doesnt work! Purposefully anti-consumer claims form, designed to reject your claims.

London-Heraklion
Economy
Claim escalated to airline

Brian S

Verified | Jul 7, 2026

Economy

Easy Jet is a HORRIBLE airline, to ...

Easy Jet is a HORRIBLE airline, to be avoided, period. We had one flight cancelled after sitting on the tarmac for 3 hours, Another flight where the departure gate was changed at the last minute, without any audible announcement. Just awful.

Overall

Flights may or may not happen.

Economy

Comments

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Iwan P

Verified | Jul 1, 2026

Edinburgh-Bristol
Economy
Claim escalated to airline

Flight cancellation

Most unhelpful and uncaring airline I have ever flown with. I hope I never have to fly with the company again. Staff at airport made themselves scarce when problem arose and denied being employed by easy jet despite wearing the uniform. Company policy on passenger care needs rewriting and staff retrained. 0 out of 10

Edinburgh-Bristol
Economy
Claim escalated to airline

Anastasia A

Verified | Jul 1, 2026

Venice-Nice
Economy
Claim escalated to airline

Flight cancellation

Cancelled my flight in last minute and didn’t help either Live the passenger alone with their problems at night in Aeroport

Venice-Nice
Economy
Claim escalated to airline

Margareta B

Verified | Jun 27, 2026

Nice-London
Economy

Flight delay

Worse airline . Bad service on board . Freezing and been told they changed after asking 4 times , but nothing happened. Cabin crew refused to sell water while waiting on the runway

Nice-London
Economy

Magdalena T

Verified | Jun 16, 2026

London-Arrecife
Economy

Follow up: Charged £48 for 1cm. No goodwill from Easy Jet

Follow up review after I was charged £48 for 1 cm: No Goodwill from EasyJet. After my previous review regarding EasyJet charging me £48 for a suitcase that was only 1cm over their height limit, I wanted to share a follow up — unfortunately, the situation has only become more frustrating. Despite contacting EasyJet directly and explaining that the very same suitcase was accepted without any issue on the return flight, they refused to offer any goodwill, refund, or even acknowledge the inconsistency. Their response was simply that the bag was “oversized by 1cm” and therefore the charge was valid, end of discussion. What makes this worse is the lack of consistent enforcement. If my suitcase was genuinely too large, it should have been flagged on both legs of the journey — not just one. Instead, it feels like EasyJet will seize any opportunity to charge extra, regardless of customer experience and how it affects how EasyJet are perceived. Their approach was rigid and inflexible. They reviewed the case but no gesture of goodwill was offered, and no recognition of the contradictory treatment between flights. At this point, my advice is simple: Avoid flying with EasyJet if you have an alternative. If you must fly with them, measure every bag to the millimetre or be prepared for extra charges. Do not expect consistency or a customer focused response if something goes wrong. This experience has left a genuinely negative impression, and EasyJet’s refusal to show even minimal goodwill has confirmed that this airline puts revenue opportunities far above customer trust and their experience.

Overall

£48 baggage charge for 1cm - no goodwill

London-Arrecife
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £1,600 compensation for Baggage problem.

Check your eligibility here.

Robert G

Verified | Jun 12, 2026

Faro-London
Economy

Flight cancellation

Ok, but should be more helpful when flight is cancelled, I witnessed a single mother with 3 children in tears due to extra expenses she did not have

Faro-London
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
1. Fill in the feedback and claims form on the easyJet website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

easyJet reviews

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Easy Jet is a HORRIBLE airline, to ...

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Follow up: Charged £48 for 1cm. No goodwill from Easy Jet

Comments

Flight cancellation

Comments

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easyJet Ratings

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Flight delay

Comments

Easy Jet is a HORRIBLE airline, to ...

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Follow up: Charged £48 for 1cm. No goodwill from Easy Jet

Comments

Flight cancellation

Comments

easyJet Ratings

Join the conversation! What do you think of easyJet

How does easyJet compare?

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