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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Maureen A

Verified | Aug 11, 2026

Belfast-Bristol
Economy

Flight cancellation

Travelled back-and-forth to Ireland many times never ever had a problem so far first time we always use easyJet as I have family that live there and hopefully continue to use them

Belfast-Bristol
Economy

Sally H

Verified | Aug 10, 2026

Edinburgh-Catania
Economy

Flight cancellation

Absolutely terrible way to treat customers lack of information lack of respect to paying customers. Disgusting way to treat people

Edinburgh-Catania
Economy

Alistair F

Verified | Aug 8, 2026

Edinburgh-Catania
Economy
Claim escalated to airline

Flight cancellation

Absolutely terrible service from start to finish lied to from the captain to the ground staff also not support from customer service. Extremely difficult to speak to a human being. Mr Alistair Forster Edinburgh

Edinburgh-Catania
Economy
Claim escalated to airline

Yuri G

Verified | Aug 6, 2026

London-Barcelona
Economy
Claim escalated to airline

Flight delay

Terrible company, you can't keep passengers inside an airplane for many hours. I had big issue to arrive at destination as I arrived very late and also difficult for me to find a place to eat as we arrived as midnight, you should offer at least a meal to every passengers.

London-Barcelona
Economy
Claim escalated to airline

Andreas C

Verified | Aug 3, 2026

Larnaca-Mulhouse
Economy

Καθυστέρηση πτήσης

They don’t respect the passengers, they delay us on the airport and after they take us on the aircraft to announce us that they change the flight plan to another airport at 23:00 the time and threat us that we don’t have another way to flight to Basel airport.This is not nice to feel it as human being.

Larnaca-Mulhouse
Economy

David S

Verified | Jul 21, 2026

Amsterdam-Bristol
Economy

Denied boarding

Horrible experience being deny boarding when the stairs are still on the plane due to being so busy in the airport it took so long to get through security when we got to the plane because I had a drink my hand the guy said well you had time to stop for drinks so you’re not getting on when out and told them remove the stairs off a plane even the other staff was shocked by the outcome, but yeah, I had no no apology no help nothing abandoned another country

Amsterdam-Bristol
Economy

Levi E

Verified | Jul 21, 2026

Amsterdam-Bristol
Economy

Denied boarding

Horrible experience due to denied boarding due to it being so busy and taking so long to get through security therefore we got to do it but you bought a plane we still seen the stairs on the plane and cause I had a drink in my hand he refused me, cause he said you had time to stop for a drink the employees and my friend and me thought he was joking at first but then when when you were serious, the staff even raised her thinking and One date and told him to remove the stairs and it is not his decision whether to let people board the plane or not if the stairs was not on the plane I would get it but to do that to someone when you’re in another country we know Money and how to pay £800 for tickets and wait four hours to get another plane watch instead of landing in bristol where he was meant to we are getting to London which is 200 miles from my location. Bristol is only 15 miles from my location.

Amsterdam-Bristol
Economy

David S

Verified | Jul 20, 2026

Amsterdam-Bristol
Economy

Denied boarding

Guy refuse me to get on the plane cause I had a bottle of water in my hand. The stairs was still on the plane and he said well you had time to stop for a drink. So I’m not letting you on the plane, I would get it if the stairs wasn’t on there, but the last person was boarding so we rushed through security as quick as we could there’s no more we could do about it. We’ve got there as soon as we could get there at the airport three hours early it is that busy it led to us getting there very last minute, but the stairs were still on the plane

Amsterdam-Bristol
Economy

Anonymous member

Verified | Jul 16, 2026

London-Bourgas
Economy

flight cancelled on 27th of June

On 27th of June, 3 hours before the departure they've just send the email saying that our flight was cancelled. We travel over 5 hours to the airport just to be told that! Then I've spent 2 hours on the chat with them and they wouldn't provide any alternative flight- no on the same day, no on the next day or even day after. The only choice they have given was to opt for the refund. At first they wanted to refund only for the flight from Gatwick to Bulgaria but not for the return flight. I didn't accept it and on the end after many messages exchange they've decided to refund for both ways. When I've asked for the compensation I have only received a rude comment: "good luck with that". Our holiday in Bulgaria was lost because if them. Luckily we booked our holiday through travel agency and after few days we received a full refund. I do not recommend this company, they are treating people like garbage!

London-Bourgas
Economy

Comments

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Cemal Y

Verified | Jul 16, 2026

London-Amsterdam
Economy
Claim escalated to airline

Uçuş iptali

Absolutely not a flight to recommend or fly on. Our flight was cancelled 10 minutes before departure, and they didn't provide any alternative flight. We slept on the floor at the airport until morning and managed to get another ticket on our own to continue our journey. In short, it was a terrible experience.

London-Amsterdam
Economy
Claim escalated to airline

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

easyJet reviews

Flight cancellation

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Καθυστέρηση πτήσης

Comments

Denied boarding

Comments

Denied boarding

Comments

Denied boarding

Comments

flight cancelled on 27th of June

Comments

Uçuş iptali

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easyJet Ratings

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

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Flight cancellation

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Flight cancellation

Comments

Flight delay

Comments

Καθυστέρηση πτήσης

Comments

Denied boarding

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Denied boarding

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Denied boarding

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flight cancelled on 27th of June

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Uçuş iptali

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easyJet Ratings

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