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easyJet Reviews and Ratings

Check 199,013 verified passenger reviews to find out if easyJet is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordability
Efficient Boarding Process
On-Time performance
Friendly cabin crew

Cons

Cramped seating
Hidden fees
Delays and poor communication

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

easyJet reviews

3.48

Terrible
(67)
Poor
(27)
Average
(7)
Very Good
(2)
Excellent
(6)

Henrik Ole M

Verified | Sep 8, 2026

Milano-Tbilisi
Economy

Denied boarding

Worst airline - not understanding their own rules. Stay away! Rude staff in Malpensa, that refused me to board with my luggage containing 12 bottles of wine

Milano-Tbilisi
Economy

Daniel H

Verified | Sep 7, 2026

Schonefeld-Manchester
Economy

Flight cancellation

Horrible people to contact and didn’t bother helping once I’m Still stuck in the country trying to figure out what to do next they aren’t helpful

Schonefeld-Manchester
Economy

Anonymous member

Verified | Sep 5, 2026

Paris-Venice
Economy

Easyjet Scammed Us Euro 160???

My wife and I booked Easyjet flight 4551 from Paris CDG to Venice VCE Aug 16. We paid Euros 309 (CAD 500) with the All-In Option Fee for 2 large cabin + 2 check-in bags. Flight was cancelled due. Through the Easyjet website, we were rebooked on an Air France flight. When we checked in for the AF flight, Air France charged us Euros 80 per hold bag (Euros 160 => CAD 258). Air France stated that Easyjet booked us on Economy Light (no hold bags) even though we paid Easyjet for them). We asked Easyjet to refund us the Euro 160 (we paid Air France for the 2 hold bags. Easyjet denied our claim, saying that the hold bag fee is not their problem. Had we booked originally with Air France directly, we would have paid CAD 500 only. Now the plane fare from CDG to VCE cost us CAD 750 in total. Never again will we ever book with Easyjet (totally unreliable). Easyjet may be cheap, but only if you do not have any cabin or check-in bags with you.

Overall

will not refund us Euro 160 fees for 2 hold bags when we paid Easyjeet for them
cheap if no cabin or hold bags

Paris-Venice
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to £520 for Flight cancellation.

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Rauf A

Verified | Aug 31, 2026

Naples-Malta
Economy
Claim escalated to airline

Flight cancellation

I'm still on the refund process but I hope it will be ok but the process is very simple and understand .I will like to hear from the administration

Naples-Malta
Economy
Claim escalated to airline

Anonymous member

Verified | Aug 28, 2026

Prague-Porto
Economy

Terrible customer service

Terrible customer service Terrible customer service. My flight was cancelled and there was nobody at the airport to help us. We were left completely abandoned and we had to look for acomodation and transportation in our own. After that the company refused to pay the costs asociated and the compensation required. We had to wai one week until the company offerred us a flight to return home. It was the worst experience that I have ever had with any company. The lack of support and empathy towards the passengers in a difficult situation is really shocking. Avoid this company, I will never flight with them again.

Overall

Terrible customer service
nothing

Prague-Porto
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to £520 in compensation.

Check here.

Masud Rahman K

Verified | Aug 26, 2026

Bordeaux-London
Economy

Flight cancellation

Very poor customer service staff are not clearing the reason for late or when it will be update. Our flight was cancelled but they didn’t tell us the what’s the reason and when we will get back the next flight

Bordeaux-London
Economy

Leslie M

Verified | Aug 25, 2026

Belfast-Manchester
Economy

Flight cancellation

I am sure it was not done on purpose that the flight was cancelled a bit more notice would of helped or put us on another flight

Belfast-Manchester
Economy

Steven P

Verified | Aug 24, 2026

Edinburgh-Amsterdam
Economy

Denied boarding

Easy jet app stopped working . Would not allow us to book luggage on flight out but only on return to be charged 120pounds By.flight attendant 5mins before take off flight stressing heavily pregnant partner and causing issues

Edinburgh-Amsterdam
Economy

Ranchhodbhai M

Verified | Aug 14, 2026

Catania-London
Economy
Claim escalated to airline

Flight cancellation

Good customer care. Flight from catania airport was sorted quickly 👌 arrived Milan and flight was on time. Useful Easyjet App

Catania-London
Economy
Claim escalated to airline

Peter H

Verified | Aug 12, 2026

Lisbon-Bristol
Economy
Claim escalated to airline

Flight delay

Easyjet handled this delay in a commendable manner. Staff available at Lisbon to explain and update the delay and staff on hand at Gatwick to assist with late arrival. Good customer service service, providing my receipts are accepted.

Lisbon-Bristol
Economy
Claim escalated to airline

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easyJet Ratings

All-time Rating & Reviews

Average Star Rating

3.48

Total Reviews count

199013

Review Sites Distribution

AirAdvisor
3.48
199013 (100%)
TrustPilot
3.5
76754 (38.6%)
TripAdvisor
3
68690 (34.5%)
Feefo
4.6
29218 (14.7%)

Flight Radar
3.8
12294 (6.2%)
eSky
3.8
3529 (1.8%)
Kayak
3.45
1927 (1%)
Glassdoor
4
1848 (0.9%)
Google
1.7
1415 (0.7%)
FlightReport
3.3
853 (0.4%)
Reviewcentre
2.42
584 (0.3%)
Yelp
2.4
480 (0.2%)
Reviews.io
1.85
407 (0.2%)
Poulpeo
1
202 (0.1%)
Airline Ratings
2.34
129 (0.1%)
Consumer Affairs
1
106 (0.1%)
SiteJabber
1.8
25 (0%)
Productreview
1.6
4 (0%)
SkyTrax Ratings
4
(%)
Tiket2
2
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.48

199013

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with easyJet by following the steps below
1. Fill in the feedback and claims form on the easyJet website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

easyJet reviews

Denied boarding

Comments

Flight cancellation

Comments

Easyjet Scammed Us Euro 160???

Comments

Flight cancellation

Comments

Terrible customer service

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Flight cancellation

Comments

Flight delay

Comments

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easyJet Ratings

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easyJet Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Flight cancellation

Comments

Easyjet Scammed Us Euro 160???

Comments

Flight cancellation

Comments

Terrible customer service

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Flight cancellation

Comments

Flight delay

Comments

easyJet Ratings

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