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Lody C
Verified | Oct 29, 2026
- Naples-Malta
- Economy
My experience involved what I belie...
My experience involved what I believe were unfair luggage charges, misleading information from the check-in agent, and unacceptable treatment by a flight attendant. My experience was extremely disappointing and fell far below the level of professionalism and customer service that passengers should expect from an airline. 1. Excessive and Unfair Luggage Charges I was charged for luggage under circumstances that I believe were unfair and inadequately explained. The information provided by the check-in agent was confusing and misleading, leaving me uncertain about the applicable luggage requirements and charges. I request a detailed explanation of the charges applied to my booking and a review of whether these fees were correctly assessed. If the charges were applied incorrectly or resulted from misinformation provided by your staff, I expect a full refund of the amount charged. 2. Unacceptable Treatment by a Flight Attendant I was particularly upset by the conduct of a flight attendant who yelled at me when I attempted to sit next to my husband in an apparently empty row of seats. The manner in which I was addressed was humiliating, disrespectful, and entirely unnecessary. I understand that Ryanair may have seating policies and that crew members must enforce safety procedures. However, if there was a restriction on sitting in that row, it should have been communicated politely and professionally rather than through shouting and intimidation. I expect Ryanair to investigate this incident and review the conduct of the flight attendant involved. 3. Misleading Information from the Check-In Agent The check-in agent provided information that I found to be inaccurate and misleading, contributing to my confusion and frustration regarding the luggage requirements and additional charges. Passengers rely on airline staff to provide accurate information. When that information is unclear or incorrect, it can lead to unnecessary expenses, stress, and an unpleasant travel experience. I request that Ryanair investigate this matter and determine whether the agent followed the appropriate procedures. Requested Resolution I respectfully request that Ryanair: * Investigate the luggage charges and provide a clear, itemized explanation. * Refund any luggage fees that were incorrectly or unfairly charged. * Investigate the conduct of both the flight attendant and the check-in agent. * Provide a written explanation of the findings and any corrective action taken. * Offer appropriate compensation or a goodwill gesture in recognition of the distress, inconvenience, and poor customer service I experienced. I believe every passenger deserves to be treated with dignity, courtesy, and respect. As a paying customer traveling with my husband, I should not have to endure misleading information, unexpected charges, or being yelled at by a member of the cabin crew.
Overall
Terrible service
Terrible service - Naples-Malta
- Economy
Comments
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