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Ryanair Reviews and Ratings

Read 162,637 verified passenger reviews to find out if Ryanair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Low fares
Large route network
Good on-time performance

Cons

Sparse cabin experience
Added fees
Poor customer service

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Ryanair reviews

2.87

Terrible
(96)
Poor
(18)
Average
(5)
Very Good
(5)
Excellent
(10)

Przemyslaw D

Verified | Sep 8, 2026

Poznan-Dublin
Economy

Flight delay

7 hours late ,and no any info about , stupid 17 polish złoty which is not anouth for bliging sandwich even. Crazy story. Never again.

Poznan-Dublin
Economy

Sylwia P

Verified | Sep 8, 2026

Glasgow-Krakow
Economy

Flight cancellation

Wrost experience so far. Customer service doesn’t exist. Want to talk to them? Good luck with this one, probably having a break so will tell you to get lost. When you try to reach them at the airport- it’s just engineers telling you that most likely won’t fly cuz they have no clue what happend. 30h flight delay? “No problem dear we understand, scan your QR code for 10% voucher” Got answers about the flight from different airline staff faster than even managed to find any Ryanair’s.. “ Sorry for your overnight flight which was delayed being cancelled. As a compensation we offer you a 5* hotel for which you gonna pay and maybe we will return cost to you if that won’t be too expensive”. Rather walk than take another flight. At least I’d be on my destination on time for a change.

Glasgow-Krakow
Economy

Iain H

Verified | Sep 7, 2026

Edinburgh-Cork
Economy
Claim escalated to airline

Flight delay

All that was offered was £3.50 voucher. Plane was filthy, crisps all over floor. Stewards selling snacks never took notice of everyone just certain passengers got served.

Edinburgh-Cork
Economy
Claim escalated to airline

Gabriel U

Verified | Sep 6, 2026

East Midlands-Budapest
Economy

Denied boarding

I would give 0 stars if I could, I had flew with them numerous times but this last one was the worst experience of my life. Didn’t let us up the airplane, closed the gate right in front of us and was very rude even with my 4 years old.

East Midlands-Budapest
Economy

Anonymous member

Verified | Sep 5, 2026

Paphos-Paris
Economy

We are sitting at aircraft raynair ...

We are sitting at aircraft raynair 60 mins at thw airport if Papjos with no aircondition temperature in the cubin 48 degrees No reacriolet us get out of th aircraft

Paphos-Paris
Economy

Comments

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Mihaela M

Verified | Sep 3, 2026

Sofia-London
Economy

Flight delay

I am writing this review to express my deep frustration with Ryanair following two unacceptable experiences on my recent flights between Sofia and London Stansted. My flight from Sofia to London Stansted was delayed by an astounding 3 hours and 9 minutes. Throughout this entire ordeal, ground staff and crew offered zero explanation or updates regarding the reason for the delay. To make matters worse, the only compensation provided was a small box of generic snacks. Offering a cheap snack box in no way compensates for over three hours of wasted time and complete lack of basic customer communication. Unfortunately, the return flight from Stansted back to Sofia was just as disappointing. As I was disembarking, one of my personal belongings slipped near my seat. Flight attendants have a clear duty to collect and safeguard items left behind during cabin checks, yet my property was never returned. I am almost certain it was stolen. What makes this even more infuriating is Ryanair’s total refusal to take responsibility for lost or stolen items on their aircraft, casually shifting all accountability onto the destination airport instead. Ryanair demonstrates a shocking disregard for customer service, transparent communication, and passenger property. I am deeply disappointed and will think twice before booking with them again.

Sofia-London
Economy

Jessica R

Verified | Sep 1, 2026

Krakow-Paphos
Economy

Flight delay

Nothing good to say. Poor planes, poor service, I went 15 years before I dared to try another Ryanair flight, I will not be so hasty next time.

Krakow-Paphos
Economy

Elaine M

Verified | Aug 31, 2026

Connaught-London
Economy
Claim escalated to airline

Flight delay

Disappointed with Ryanair we were supposed to fly from knock to Stansted on the 28th at 9.35 but flights were delayed and we didn’t get to Stansted until until 7.30 that evening

Connaught-London
Economy
Claim escalated to airline

Gerard C

Verified | Aug 28, 2026

Faro-Dublin
Economy

Flight delay

The flight time changed approximately 6 times, and we were told by Ryanair ground staff at the boarding gate that it was due to the flight crew had refused to fly back to Dublin. Shocking to leave a flight of passengers including children delayed by 5 hours

Faro-Dublin
Economy

Imelda M

Verified | Aug 28, 2026

London-Shannon
Economy

Flight delay

Frontline staff very kind and friendly Would be courteous if offer free tea/ coffee on board as there was a 12 hour delay and I had to drive over an hour when plane landed to get home

London-Shannon
Economy

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Ryanair Ratings

All-time Rating & Reviews

Average Star Rating

2.87

Total Reviews count

162637

Review Sites Distribution

AirAdvisor
2.87
162637 (100%)
TripAdvisor
2.5
97092 (59.7%)
eSky.eu
3.9
25970 (16%)
Flight Radar
3.5
24945 (15.4%)

Kayak
3.45
5472 (3.4%)
Google
1.8
2268 (1.4%)
TrustPilot
1.3
1906 (1.2%)
Airlines-Inform
2.92
1715 (1.1%)
PissedConsumer
1.7
834 (0.5%)
FlightReport
2.95
479 (0.3%)
ConsumerAffairs
1.1
283 (0.2%)
Airline Ratings
2.14
205 (0.1%)
Reviews.io
2.3
109 (0.1%)
SiteJabber
1.7
95 (0.1%)
Productreview
1.1
67 (0%)
Hellopeter
1
2 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.87

162637

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Ryanair by following the steps below
1. Fill in the feedback and claims form on the Ryanair website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Ryanair Reviews and Ratings

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Ryanair reviews

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Ryanair Reviews and Ratings

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Flight cancellation

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Flight delay

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Denied boarding

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Flight delay

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