Etihad Airways Reviews and Ratings

Read 45,521 verified passenger reviews to find out if Etihad Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent Business Class
Modern aircraft

Cons

Poor communication
Food quality
Inefficient ground services

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Etihad Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.37

Total Reviews count

45521

Review Sites Distribution

AirAdvisor

3.37

45521 (100%)

TripAdvisor

3.5

27849 (61.2%)

Google

3.4

4928 (10.8%)

Flight Radar

4.35

3819 (8.4%)

TrustPilot

1.4

2171 (4.8%)

Airline Quality

1945 (4.3%)

Cheapflights

3.65

1361 (3%)

Kayak

3.65

1203 (2.6%)

Tiket2

681 (1.5%)

Productreview

1.5

611 (1.3%)

FlightReport

4.15

308 (0.7%)

PissedConsumer

1.5

299 (0.7%)

Airline Ratings

3.17

136 (0.3%)

Airlines-Inform

4.1

78 (0.2%)

eSky.eu

4.3

43 (0.1%)

Yelp

2.95

24 (0.1%)

SiteJabber

6 (0%)

SkyTrax Ratings

(%)

How does Etihad Airways compare?

Compare Etihad Airways with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.37

45521

3/5 overall

3/5

2/5

3/5

2/5

3/5

2/5

3/5

2/5

0

0/5 overall

0/5

3 ways to claim compensation from Etihad Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Etihad Airways by following the steps below
1. Fill in the feedback and claims form on the Etihad Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Etihad Airways Reviews and Ratings

Pros

Cons

Pros

Cons