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Etihad Airways Reviews and Ratings

Read 47,307 verified passenger reviews to find out if Etihad Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent Business Class
Modern aircraft

Cons

Poor communication
Food quality
Inefficient ground services

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Etihad Airways reviews

3.4

Terrible
(14)
Poor
(4)
Average
(2)
Very Good
(1)
Excellent
(1)

Anonymous member

Verified | Sep 6, 2026

Economy

⭐ 1 Star — Extremely disappointing ...

⭐ 1 Star — Extremely disappointing experience The worst part of my Etihad experience was the customer service on the ground at Abu Dhabi Airport. Extremely long waits, poor communication, and staff constantly sending passengers from one representative to another without actually resolving anything. Basic questions could not be answered, and passengers were simply told to sit and wait. The visa/entry processing was especially frustrating, with very little guidance or assistance and no clear information about how long the process would take. The overall organization and customer service were shockingly poor. The flight itself was nothing special—average service, limited legroom, and unfriendly staff. For a major international airline and the national carrier of the UAE, I expected a much higher standard. Very poor customer experience from start to finish. I would not recommend Etihad and will seriously consider other airlines in the future.

Economy

Comments

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Francis P

Verified | Aug 31, 2026

Hyderabad-Madrid
Economy

Flight delay

MY FLIGHT FROM INDIA WAS DELAYED BY APPROX 3HOURS. WHEN I ARRIVED IN ADU DHABI WE WERE ALLR EDIRECTED TO TRANSIT LOUNGE. I WAITED FOR 6HOURS IN A QUEUE NO WATER NO ASSISTANCE. I PAID EXTRA FOR PRIORITY BUT OUR QUEUE RECIEVED THE LOWEST PRIORITY.EVENTUALLY AFTER DEMANDING TO SEE A SUPERVISOR AND BEING TOLD THERE WERE NOM SUPERVISORS AVAILABLE I WAS SENT BY TAXI TO THE BAD AL QASR HOTEL. MY ORIGINAL FLIGHT WHICH SHOULD HAVE LEFT ABU DHABI AT 2.20 AM ON THE 18TH NOW DEPARTED ON THE 18TH AT 14.40. I ARRIVED IN MADRID AT 19.40 11 AND A HALF HOURS. i MISSED MY TRAIN CONNECTION TO ELCHE AND LOST MY FARE WHICH WAS EUROS 61.45 (THIS IS NOT IN THE CLAIM AS THERE WAS NO WY TO CLAIM FOR IT) IHAD TO STAY IN ATOCHA TO CATCH MY TRAIN THE NEXT DAY TO ELCHE, THE COST WAS EUROS 125 .58 ON MY CLAIM FORM. I REBOOKED MY TRAIN FROM ATOCHA FOR THE NEXT DAY THE COST EUROS 95.35. THIS MAKES MY CLAIM EUROS 282.38. I BELIEVE ETIHAD SHOULD ALSO COMPENSATE ME FOR A 24 HOUR DELAY GETTING HOME. NONE OF THIS WAS MY FAULT. I AM ALSO BOOKED TO GO TO SINGAPORE IN DECEMBER WITH ETIHAD, BUT IAM SERIOUSLY CONSIDERING CHANGING MY FLIGHT.

Hyderabad-Madrid
Economy

Saad S

Verified | Jul 29, 2026

Economy

The service was so bad, I haven't h...

The service was so bad, I haven't had such a bad experience with any airline before. We had to wait in the plane for an hour and didn't get a water. In the air the service and food were just terrible (can't be cheaper). When I canceled the return flight they didn't respect the "refund for free" in the flight details and also calculated a much lower price for my more expensive return flight than the outbound flight. I had a long discussion with them but only got a small refund compared to what I have paid. Never again Etihad and they can cheat someone else. - Try to avoid this airline if you can!

Overall

poor service on board and customer service too

Economy

Comments

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Anonymous member

Verified | Jul 26, 2026

Charlotte-Bangkok
Economy

Not bad for first flight experience

This was my first experience with Etihad. Never heard of them before since I normally fly to Asia with only Delta mostly and lately with United. Etihad offered lower price, so I booked with them. Surprisingly, they offered an extended stay in Abu Dhabi up to 2 nights for free. I took that offer and had an amazing time there in a very nice hotel free of charge. Could extended to 4 nights and pay extra for the 2 extra nights. The ability to check in online was nice. My return flights were changed so the upgrade seats I paid for were cancelled. I got an email stating that they will refund that to me although have not seen the refund as I just got back yesterday. I was able to request at the counter for aisle seat on both flights back. Japan Nippon, ANA and Korean AIR are superior in services and foods and better leg room in economy with the Japanese Airlines. Etihad has terrible foods. I paid significantly extra for legroom but worth it. No complaints on the seat except it was tight and I am a smaller person at 5'5 at 160 lbs. Service personal on both ways all 4 flights were good. Inconclusion, with only 1 stop in Abu Dhabi and free extended layover and lower price, I would do it again even with terrible foods.

Overall

POOR FOOD
SERVICE PERSONEL

Charlotte-Bangkok
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

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Kwaku N

Verified | Jul 23, 2026

Sydney-Amsterdam
Economy
Successful claim

Denied boarding

Am a moslem and l could pray on the flight comfortably. But the refusal of my purchased seats was a big min point through out our return flight from Sydney to Amsterdam. But because of the prayer facility, l might fly on Etihad Airlines in the future.

Sydney-Amsterdam
Economy
Successful claim

Selin K

Verified | Jul 10, 2026

Economy

The worst airline experience of my ...

The worst airline experience of my life. I have never been treated so horribly by an airline before, and would not wish this upon anybody. Upon my first flight, It had been delayed by an hour, and I have arrived at 20:20pm when my connecting flight was close to closing the gate. I had an elderly disabled woman sitting next to me, and I struggled to leave the plane until everyone had got off. Additionally, due to my internet connectivity I was instructed to border a different gate number which I had ran to unknowing that it would change so abruptly when I tried connecting to the airport wifi. As I ran to the changed gate it was closed already and walked up to the help desk. The lady I spoke with sternly told me I had to pay for my next flight without hearing about my situation at first. As I had severe anxiety I was panicking and crying while she smiled and did not handle my situation empathetically. I asked the staff to check the security cameras to prove that I was not lying about my situation but they refused. I had waited for almost 2 hours and whilst trying to discuss with the lady she seemed annoyed and rudely asked me to answer her question. I was shaking and sobbing at the time knowing that I am financially unstable and a student that had to arrive the day tomorrow for an internship programme. I felt humiliated and she confronted me about my complaint to the staff of her unprofessionalism which was also unnecessary. I will never fly with Etihad again and this experience has traumatised me.

Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Margarida G

Verified | Jun 3, 2026

Lisbon-Tokyo
Economy

Denied boarding

The food is bad, the seats in economy premium are not comfortable (same as regular economy), they made changes to our flights schedule ahead of time and then denied us boarding at the conneting flight, although the first flight arrived well before the departure of the 2nd (35 min), and they are refusing compensation.

Lisbon-Tokyo
Economy

Elias H

Verified | Apr 9, 2026

Phnom-penh-Copenhagen
Economy

10 hour delay stuck in plane, laughable compensation.

Got stuck for 10 hours extra cause of bad weather. We were going to land in dubai for transfer, had to land in Oman, not allowed to leave the airplane, i had slept through all the dinners too since i dont enjoy airplane food. once i realised we were stuck in Oman they could no longer serve food only snacks, oreos and nacho chips on a 16 hour flight without disembarkment. Once we got to dubai i got compensated with a sandwich and a water. AVOID this company, have even asked if theres any other compensation, but no there isnt so i will not be using etihad again.

Phnom-penh-Copenhagen
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

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Elaine B

Verified | Mar 23, 2026

Phuket-London
Economy

Flight cancellation

Etihad abandoned us without help or options in Thailand. We had no way of contacting them. They could have offered an alternative route or different airline option but they gave us nothing.

Phuket-London
Economy

Anjana D

Verified | Dec 29, 2026

Delhi-Dublin
Economy

Denied boarding

Flight delay and service at the abudabi airport was so bad with no proper communication and therefore have to go through with more time consume

Delhi-Dublin
Economy

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Etihad Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.4

Total Reviews count

47307

Review Sites Distribution

AirAdvisor
3.4
47307 (100%)
TripAdvisor
3.5
30488 (64.5%)
Google
3.4
4928 (10.4%)
Flight Radar
4.35
4156 (8.8%)

TrustPilot
1.4
3020 (6.4%)
Cheapflights
3.65
1536 (3.2%)
Kayak
3.65
1533 (3.2%)
Productreview
1.4
636 (1.3%)
FlightReport
4.15
343 (0.7%)
PissedConsumer
1.5
299 (0.6%)
Airline Ratings
3.17
136 (0.3%)
Airlines-Inform
4.1
78 (0.2%)
eSky.eu
4.3
43 (0.1%)
Yelp
1.6
12 (0%)
SiteJabber
1.5
6 (0%)
Tiket2
4
(%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.4

47307

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Etihad Airways Reviews and Ratings

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