Etihad Airways Reviews
37254 passengers’ reviews
Etihad Airways P.J.S.C. New Airport Road, Khalifa City A PO Box 35566 Abu Dhabi UAE
1-877-690-0767 US +44 (0) 345 608 1225 UK +44 (0) 345 608 1225 IRL
37254 passengers’ reviews
Etihad Airways P.J.S.C. New Airport Road, Khalifa City A PO Box 35566 Abu Dhabi UAE
1-877-690-0767 US +44 (0) 345 608 1225 UK +44 (0) 345 608 1225 IRLLeave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.38Total Reviews count
37254Review Sites Distribution
TripAdvisor
22806 (61.2%)
Flight Radar
3443 (9.2%)
2972 (8%)
Airline Quality
1855 (5%)
TrustPilot
1616 (4.3%)
Kayak
1203 (3.2%)
Cheapflights
1203 (3.2%)
Tiket2
681 (1.8%)
Productreview
573 (1.5%)
PissedConsumer
406 (1.1%)
FlightReport
303 (0.8%)
Airline Ratings
126 (0.3%)
eSky.eu
42 (0.1%)
Yelp
19 (0.1%)
SkyTrax Ratings
(%)
37254 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Attentive cabin crewExcellent Business ClassModern aircraft
Poor communicationFood qualityInefficient ground servicesWell known for its modern fleet and dedication to offering a first rate flight experience, Etihad succeeds at providing the utmost in comfort, especially in its Business Studios. Passengers praise the spacious seating and posh amenities that make longer flights particularly enjoyable. The cabin crew add to the feeling of luxury with their attentiveness and professionalism. On the other hand, the airline struggles with customer service, and reviewers reported having trouble getting refunds. Also, food quality seems to be another shortcoming, with passengers saying the food can be underwhelming and bland. Lastly, ground services suffer from inefficiency and have received numerous complaints about long check-in wait times.
Bad experience with Etihad?
Find out if your flight qualifies to as much as £520 (€600)!Bad experience with Etihad?
Find out if your flight qualifies to as much as £520 (€600)!
Professional auto and live moderation
Verified content
Zero tolerance for the fake
Equal opportunity and protection
100% user-generated content
AirAdvisor is on the Inc. 5000 list
Our team of legal experts has worked on over 450,000 cases, helping passengers receive flight compensation even after they were initially turned down by the airline.
Get all the details you need in one place for Etihad Airways complaints. We’ll cover complaint procedures, the most common complaints, your rights, and more.
Learn how to get compensation for damaged, delayed & lost baggage from Etihad, and understand your rights as an airline passenger.
If you've been affected by an Etihad flight cancellation or a delayed flight, AirAdvisor helps you find out if you can claim up to 600€ (£520) per person.
Check if you are entitled to flight delay compensation in just 3 minutes.
Quick Features
Free & instant check 98% success rate No-win, No-fee
Claim in just 3 steps
It takes less than 5 minutes
AirAdvisor has been featured in:
Review Guidelines
We encourage you to share your opinion and experience, engage with authors and each other, so to make AirAdvisor platform free of inappropriate and abusive content we reserve the right to edit, remove and/or not allow comments to get posted, and deactivate individuals that repeatedly break the below rules.
Please take the time to read our guidelines carefully.
Basics:
Comments containing the following will not be allowed: