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Etihad Airways Reviews and Ratings

Read 47,307 verified passenger reviews to find out if Etihad Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent Business Class
Modern aircraft

Cons

Poor communication
Food quality
Inefficient ground services

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Etihad Airways reviews

3.4

Terrible
(14)
Poor
(4)
Average
(2)
Very Good
(1)
Excellent
(1)

Kamaljeet K

Verified | Dec 26, 2025

Delhi-Lisbon
Economy

Denied boarding

With this flight is Very bed experience. I never fly again with this flight. The airline nothing help with me. I give advice anybody never fly with this airline.

Delhi-Lisbon
Economy

Abdelaziz S

Verified | Dec 12, 2025

Economy

Discriminated against and disappointed

While flying from Athens,i had a bad experience with a supervisor named Cristina Balioh. She was disrespectful, spok very aggressively,even using swear words(Fuck).I find It shocking that someone like that works for such a well-known company.

Economy

Eidah A

Verified | Nov 23, 2025

Manchester-Abu Dhabi
Economy
Successful claim

Flight cancellation

Not trustworthy zero communication and zero support, please avoid at all cost cheaper flights provide more service than them

Manchester-Abu Dhabi
Economy
Successful claim

Anonymous member

Verified | Nov 4, 2025

Bangkok-Barcelona
Business

Terrible not taking Responsibility nor Accountability

⭐ 1 Star Review – Etihad completely abandoned me after the flight I fly frequently and usually choose business class with premium airlines for reliability and peace of mind. While my inflight experience with Etihad from Bangkok to Barcelona was pleasant, what happened afterward was absolutely unacceptable for an airline that calls itself five-star. My baggage was lost upon arrival, and from that moment, Etihad disappeared. Their outsourced handling company, Groundforce, in Barcelona and Mallorca showed zero professionalism — no updates, no empathy, no initiative. I was told my bags would be delivered to my hotel, but after several days of silence, I finally received a call saying I could either pick them up at the airport myself or they would remain there. That was it. There was no follow-up from Etihad, no apology, no single call or email. I was left completely stranded — abandoned by an airline that takes no responsibility once you step off the plane. Etihad may offer good onboard service, but when things go wrong, they fail spectacularly. This experience showed me the difference between Etihad and true five-star airlines like Emirates or Qatar Airways, who actually stand by their passengers beyond the flight. Etihad’s lack of care and accountability ruined what could have been a good journey.

Overall

Unprofessional, Unfriendly, Rude, Careless, Baggage Handling
NONE

Bangkok-Barcelona
Business

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Basil P

Verified | Nov 1, 2025

London-Kochi
Economy

Denied boarding

Notgood. provided witha a non usable compensation and cant resolve the issue even after 4 months. They cheated me. Unresponsive tollfree personnels.

London-Kochi
Economy

Tim A

Verified | Oct 21, 2025

Manchester-Melbourne
Economy
Successful claim

Flight delay

Comparable to other Middle Eastern airlines. First time through Abu Dhabi new terminal - WAY better than it's predecessor. Stuff happens to cause delays, and though I didn't want to spend 24 hours in Abu Dhabi, Etihad looked after me while I was there. BUT, Etihad shouldn't really accept bookings where transfer times are less than 2 hours. Fact is, I should've been in Melbourne 24 hours earlier, and it's Etihad's fault that I wasn't.

Manchester-Melbourne
Economy
Successful claim

Felisa Pellejo I

Verified | Aug 6, 2025

London-Manila
Business

worse customer and credit service ever

more then one whole day delay and different flight that had 2 connection and another 15 hours waiting and promised for contact which never happen and after almost 8 month still struggling to get the compensation they promised , every time they find an alibi not to give the pin code and every time they ask you what is the email connected to the booking and so on and so on and so on and they push you to make mistake and they try to hold you up, best way to take them to court just to have the pleasure of seeing them defeated in the court of law maybe that will deter them for doing the same things to other but in another hand they are like alligators they have no feelings but to steal our money

London-Manila
Business

Verified | Aug 6, 2025

Amsterdam-Karachi
Economy

Worst Flight Experience

@EtihadHelp @etihad My brother’s first-ever trip to Europe turned into a 60-hour nightmare instead of the 16 hours it should’ve been. Flights: EY42 (Schiphol → Abu Dhabi) & EY296 (later EY294) to Karachi on 4 Aug 2025. 1/ It began with an 18-hour delay in Schiphol. No hotel because of his single-entry visa. He spent the freezing night on airport benches—no food, no blankets, no care. 2/ In Abu Dhabi, his original flight was just 2 hrs after landing, but it was delayed, and then Etihad pushed him onto another flight 14 hrs later. They took 4 hrs to issue a transit visa, leaving him only 4 hrs to rest at the hotel. 3/ When he returned to the airport, he was told his flight was delayed another 3 hrs. 4/ What should’ve been an exciting first trip ended in exhaustion and trauma—for him and for us as a family. No apology. No empathy. No proper support. This is inhumane. @etihad, we demand accountability and compensation. #EtihadAirways #FlightDelay #PassengerRights #TravelNightmare

Amsterdam-Karachi
Economy

Verified | May 22, 2025

Manchester-Manila
Premium economy

Wamos Air is a joke

Wamos Air is a rip off we paid for deluxe economy on a boeing 787 dreamliner extra legroom , wifi great plane Then we got bumped to a wamos air flight short haul plane for a 9 hour flight No extra legroom seats , borken seat , broken tray , inflight entertainment total waste of time, the aircraft interior was dirty and shoddy, the food was served practically cold , the wamos air crew couldnt give a toss. im a 20 years customer and heave been on the etihad guest card for that length of time. etihad complaints department treat your complaint as feed back its dealt with by some bod in india they just lie ETIHAD YOU WERE ONCE A LEADING AIRLINE YOU ARE NOW A JOKE A BUDGET AIRLINE WITH A FANCY AIRPORT IN ABU DHABI

Manchester-Manila
Premium economy

Amy B

Verified | May 12, 2025

Dublin-Sydney
Economy

On Sunday 24 April I...

On Sunday 24 April I flew from Dublin Airport to Sydney with Etihad. I was due to have a 2.5 hour stopover in Abu Dhabi. The flight was delayed leaving Dublin and as a result when it landed in Abu Dhabi the connecting flight to Sydney had left. There was no one around to answer my questions and as I was flying solo I was very anxious. Eventually someone told us that certain boarding passes were printed for new flights for those who missed a connecting flight. I found my name on a ticket which said I was due to fly the following day at 10am from Dubai, at this point it was 11pm and I was very stressed out.

Dublin-Sydney
Economy

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Etihad Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.4

Total Reviews count

47307

Review Sites Distribution

AirAdvisor
3.4
47307 (100%)
TripAdvisor
3.5
30488 (64.5%)
Google
3.4
4928 (10.4%)
Flight Radar
4.35
4156 (8.8%)

TrustPilot
1.4
3020 (6.4%)
Cheapflights
3.65
1536 (3.2%)
Kayak
3.65
1533 (3.2%)
Productreview
1.4
636 (1.3%)
FlightReport
4.15
343 (0.7%)
PissedConsumer
1.5
299 (0.6%)
Airline Ratings
3.17
136 (0.3%)
Airlines-Inform
4.1
78 (0.2%)
eSky.eu
4.3
43 (0.1%)
Yelp
1.6
12 (0%)
SiteJabber
1.5
6 (0%)
Tiket2
4
(%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.4

47307

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Etihad Airways by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Etihad Airways Reviews and Ratings

Pros

Cons

Pros

Cons

Etihad Airways reviews

Denied boarding

Comments

Discriminated against and disappointed

Comments

Flight cancellation

Comments

Terrible not taking Responsibility nor Accountability

Comments

Denied boarding

Comments

Flight delay

Comments

worse customer and credit service ever

Comments

Worst Flight Experience

Comments

Wamos Air is a joke

Comments

On Sunday 24 April I...

Comments

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Etihad Airways Ratings

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Etihad Airways Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Discriminated against and disappointed

Comments

Flight cancellation

Comments

Terrible not taking Responsibility nor Accountability

Comments

Denied boarding

Comments

Flight delay

Comments

worse customer and credit service ever

Comments

Worst Flight Experience

Comments

Wamos Air is a joke

Comments

On Sunday 24 April I...

Comments

Etihad Airways Ratings

Join the conversation! What do you think of Etihad Airways

How does Etihad Airways compare?

Compare Etihad Airways with:

3 ways to claim compensation from Etihad Airways

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