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Vueling Airlines Reviews and Ratings

Check 48,163 verified passenger reviews to find out if Vueling Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable prices
Wide range of destinations
Convenient online check-in

Cons

Frequent delays and cancellations
Poor customer service
Extra charges

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Vueling Airlines reviews

2.68

Terrible
(14)
Poor
(7)
Average
(6)
Very Good
(1)
Excellent
(1)

Ricardo B

Verified | Oct 19, 2026

London-Barcelona
Economy
Claim escalated to airline

Denied boarding

While we may be understanding with the practice of airlines overbooking, we counted around 21 passengers denied boarding that were left hanging for a while. There was a similar number who were given last minute seats. Summing up, for an airplane with less than a hundred seats, the overbooking was close to 50%? This is not a margin of safety for no show passengers - this is outright inconsiderate. The airline created the problem by denying boarding, the passengers bear the consequences. I was travelling with my wife who is recovering from a major surgery. Such stress caused by being denied boarding , the long wait, and the hassle of rebooking were something uncalled for.

London-Barcelona
Economy
Claim escalated to airline

Tobias Justin L

Verified | Oct 18, 2026

Tenerife-Mykonos
Economy
Claim escalated to airline

Flight cancellation

Shocking customer service. They cancelled our flight and we lost 12 hours plus from our trip and when claiming compensation, Vueling falsely claimed they ‘called us’ and then ended the message with a bunch of kissing xxxx symbols. Unprofessional. Fly Ryanair or Wizz or EasyJet but not these guys

Tenerife-Mykonos
Economy
Claim escalated to airline

Michel F

Verified | Oct 13, 2026

Amsterdam-Alicante
Economy

Update: after three weeks, all you ...

Update: after three weeks, all you get is an email saying they’ll learn from this—and that’s it. You don’t even get a refund for the extra money paid for the front-row seats, let alone any compensation. It’s absolutely ridiculous. Vueling’s service is zero—literally zero!! Never get into an argument with Vueling purser Clara if you want to order food or drinks later; suddenly, you won’t be able to pay by card or phone—methods you’ve used hundreds of times with Vueling and with a bank used by half the Netherlands. I’ve truly never experienced anything like it, and I hope Vueling does something about this. In the end, I did get the drinks I ordered and paid for them using a card from—you guessed it—that same bank. It started with us paying for every conceivable extra, as usual, only to be herded like sheep onto a bus at Schiphol to get to our plane. All the benefits you paid for go out the window—though, of course, you’re not supposed to complain about it (and naturally, I didn’t). Then, after a long delay, you’re finally in your seat watching Netflix and everyone is on board, when suddenly—in an urgent tone—you’re told you have to move from row 1 to row 12 because someone from "the group" needs to sit there. Naturally, I refused. Why on earth would I agree to that? I paid a premium for everything and was perfectly comfortable. In the end, my wife gave in and moved to row 12. It turned out one of the stewards wanted to take my seat because his own wasn’t "usable," but clear communication? Not a chance 😡😡

Overall

Service

Amsterdam-Alicante
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to € 600 in compensation.

Find out if you can make a claim now.

Clive C

Verified | Oct 11, 2026

London-Alicante
Economy

Flight delay

My flight was 12hrs late, causing me to lose out 360 euros car rental, because I was more than 3 hrs late. Regards Clive Cawkwell.

London-Alicante
Economy

Samantha S

Verified | Oct 9, 2026

London-Alicante
Economy
Claim escalated to airline

Flight delay

Lovely price,lovely staff BUT honestly who waits 12 hours to board after original time. The amount of stress what it did to my mental disability was painful. We lost a whole day and night as I didn’t sleep, my sleep pattern ruined my holiday.

London-Alicante
Economy
Claim escalated to airline

Ugo M

Verified | Oct 7, 2026

Economy

1 star – Extremely disappointing customer service and a complete lack of flexibility

Extremely poor customer service. I accidentally booked the wrong destination airport, then bought a second Vueling flight for the same date to the correct destination. They refused any refund or credit and stopped replying. Zero flexibility.

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to 600€ in compensation.

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Catherine Balbina R

Verified | Oct 7, 2026

Florence-London
Economy

Denied boarding

Their customer service was rubbish. Also online booking pass system was not working. They said i must obtain my boarding pass from airport.

Florence-London
Economy

Abbi R

Verified | Oct 5, 2026

Barcelona-Manchester
Economy

Flight cancellation

I think the airline itself is very good, but response from emails isn't as good as I've been telling them I can't download my friends stuff as my phone isn't working properly as I broke it on holiday, but abbi Rooney has sent you all her documents anyway, thanks

Barcelona-Manchester
Economy

Anonymous member

Verified | Sep 16, 2026

Economy

Abusive flight cancellation

I literally just bought a ticket and received an e-mail telling me they completely changed the timeline. This is completely blowing my weekend with other companies schedules. The change makes me have to deal with a second company that was completeling my trip and another one for the flight back. And I can't get my money back of course even if it's THEIR OWN FAULT. Definitely will avoid using Vueling. And this is not a worse review because the system prevents me to do so.

Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Naomy B

Verified | Aug 3, 2026

Malaga-Ibiza
Economy

Denied boarding

Worst expérience of my Life, we missed our flight because we were stuck behing a school group of about 60 persons and nobody wanted to help a us or let us past before them , the staff member shouted at us to do like everybody else , 0 comprehension nor respect. Result : we arrived at the airport and the luggage registration 3h early and we it was our turn to go we were 10 minutes too late so they did not want to let us board. We lost 500$

Malaga-Ibiza
Economy

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Vueling Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.68

Total Reviews count

48163

Review Sites Distribution

AirAdvisor
2.68
48163 (100%)
TripAdvisor
2.5
35495 (73.8%)
Flight Radar
3.65
5275 (11%)
Google
2.2
1669 (3.5%)

Kayak
3.6
1300 (2.7%)
Momondo
3.6
1300 (2.7%)
eSky.eu
3.9
651 (1.4%)
Glassdoor
3.8
445 (0.9%)
PissedConsumer
1.5
397 (0.8%)
Yelp
1.4
383 (0.8%)
TrustPilot
1.4
378 (0.8%)
FlightReport
3.15
222 (0.5%)
Airline Ratings
1.7
135 (0.3%)
Airlines-Inform
3.9
123 (0.3%)
Productreview
1.1
22 (0%)
SiteJabber
2.5
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.68

48163

3/5 overall

3 ways to claim compensation from Vueling Airlines

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Vueling Airlines by following the steps below
1. Fill in the feedback and claims form on the Vueling Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Vueling Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Vueling Airlines reviews

Denied boarding

Comments

Flight cancellation

Comments

Update: after three weeks, all you ...

Comments

Flight delay

Comments

Flight delay

Comments

1 star – Extremely disappointing customer service and a complete lack of flexibility

Comments

Denied boarding

Comments

Flight cancellation

Comments

Abusive flight cancellation

Comments

Denied boarding

Comments

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Vueling Airlines Ratings

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Vueling Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Flight cancellation

Comments

Update: after three weeks, all you ...

Comments

Flight delay

Comments

Flight delay

Comments

1 star – Extremely disappointing customer service and a complete lack of flexibility

Comments

Denied boarding

Comments

Flight cancellation

Comments

Abusive flight cancellation

Comments

Denied boarding

Comments

Vueling Airlines Ratings

Join the conversation! What do you think of Vueling Airlines

How does Vueling Airlines compare?

Compare Vueling Airlines with:

3 ways to claim compensation from Vueling Airlines

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