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Vueling Airlines Reviews and Ratings

Check 48,163 verified passenger reviews to find out if Vueling Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable prices
Wide range of destinations
Convenient online check-in

Cons

Frequent delays and cancellations
Poor customer service
Extra charges

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Vueling Airlines reviews

2.68

Terrible
(14)
Poor
(7)
Average
(6)
Very Good
(1)
Excellent
(1)

Marc G

Verified | Jul 7, 2026

Munich-Barcelona
Economy

Flight delay

Keep on charging my overhead cabin backpack because “it doesnt fit on the measure boxes” while they have around 5 to 6 if not more overhead cabin completely empty with a non full flight

Munich-Barcelona
Economy

Rajka K

Verified | Jun 14, 2026

Venice-Barcelona
Economy
Claim escalated to airline

Denied boarding

very bad airlines. they sold to much tickets and flys are overboked. never again fly with vueling - the worst avio comoany Y ever fly with. for another trip definitly not choose vueling.

Venice-Barcelona
Economy
Claim escalated to airline

Johnny W

Verified | May 12, 2026

Malaga-Amsterdam
Economy

Extremely disappointing handling of cancelled flights and reimbursement

Our experience with Vueling has been extremely disappointing. Our flights were cancelled twice, leaving our family of five stranded. At the airport, we were clearly informed that all necessary expenses (meals, accommodation and transport) would be reimbursed. We made responsible choices to keep costs as low as possible, even renting one car instead of taking multiple taxis. All expenses are fully documented with bank and credit card statements. Vueling partially reimbursed €611.87, which confirms their responsibility. In addition, a payment of €262.24 was explicitly promised, but never paid. Despite submitting all required documents multiple times, we only receive standard responses with no proper explanation. Even after several cases and repeated follow-ups, Vueling refuses to provide a fair resolution. This is not about unreasonable claims, but about reimbursement of necessary costs after two cancellations, as required under EU passenger rights. Very disappointing customer service and handling of a clear case.

Overall

Hele slechte klantenservice.

Malaga-Amsterdam
Economy

Comments

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Anonymous member

Verified | Feb 3, 2026

Economy

LOST LUGGAGE, REFUSING TO SEND AT THE ADRESS!!!

Dear Sir or Madam, This email constitutes our final formal notice before initiating legal action. On 5 January 2026, we reported missing checked baggage. A total of five (5) suitcases were checked in. To date, only four (4) suitcases have been located, and even those were not delivered to our home address, but instead left at Venice Airport only. One suitcase has still not been found or delivered at all. Despite multiple contacts with your company, no baggage has been delivered to our address, although this is your responsibility as the operating air carrier. We were informed that delivery to our address is “not possible”, which is unacceptable and contrary to the Montreal Convention. We do not accept bearing the consequences of your logistical failure, nor are we obliged to travel to another country at our own expense to recover our property. Please note the following: more than 21 days have passed since the initial report, at least one suitcase must be considered lost, the remaining baggage was never delivered to the passengers, therefore the damage has not been remedied. In accordance with the Montreal Convention, we hereby formally demand compensation for the lost baggage, as well as reimbursement of all expenses incurred due to the delayed and non-delivered baggage, including necessary purchases of clothing and personal hygiene items. This claim applies to all five passengers. Should we not receive a clear and concrete response within 7 days of receipt of this email, we will proceed without further notice with: filing a complaint with the European Consumer Centre, and initiating legal proceedings to recover compensation, including statutory interest and all additional legal costs. This email shall be regarded as a formal notice of intent to take legal action. We expect your immediate response. Sincerely, XO on behalf of all passengers Flight number: VY6400 (BCN–VCE, 5 January 2026)

Overall

5 cases didn't come with our flight, after that they refuse to send it to our adress with some futile excuses.

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

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Anonymous member

Verified | Jan 9, 2026

La Coruna-London
Premium economy

Booked on priority seats 1 D and 1F...

Booked on priority seats 1 D and 1F, To put our hand luggage above our seats it was impossible as it was full with non priority clients luggage, so it's not point as it was non organised from the start.

Overall

Not Organisation , boarding or on board
This time none

La Coruna-London
Premium economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Siobhan B

Verified | Nov 11, 2025

Santiago-Arrecife
Economy

Flight cancellation

Horrendous airline. Booked a flight with my fiancé and got no notification that it was cancelled. I only spotted it myself on the airport departures. Then we had to purchase two extra flights to get where we needed to. To add insult to injury they are saying we are not entitled to a refund even though they cancelled our flight. The worst of the worst.

Santiago-Arrecife
Economy

Niels W

Verified | Oct 12, 2025

Bilbao-Amsterdam
Economy
Successful claim

Denied boarding

My return flight was quite chaotic and I arrived 6+ hours later. My upgrade got lost in the system. Counter personal was unfriendly. Their online helpdesk and their customer support phone was dysfunctional, either hanging up or getting stuck in a loop with no option to be handed over to a human operator. They also never responded to my email.

Bilbao-Amsterdam
Economy
Successful claim

Natalia L

Verified | Sep 25, 2025

Barcelona-Rome
Economy
Successful claim

Flight cancellation

Always late, especially in Barcelona. You take at least 20 minutes to get off the plane because they allow you only to leave four rows at a time they canceled for no reason and they don’t even give you any notice ahead of time you find out while you’re sitting in the airport, still waiting for the gate.

Barcelona-Rome
Economy
Successful claim

Zine L

Verified | May 3, 2025

Barcelona-Palmyra
Economy

Terrible experience: no information, delays,...

Terrible experience: no information, delays, and disrespect Flying with Vueling was a complete disappointment. They combined passengers from three different flights into one without providing any clear explanation. The boarding screen said 22:40, the ticket said 22:50, and by 23:21 we still hadn’t boarded or received any information. The ground staff were completely unprofessional—watching TikTok and speaking rudely to anyone who asked a question. Their only response was “we’re waiting for the crew,” with no further details or apologies. A total lack of professionalism and respect for customers. I’ll avoid flying with Vueling again if I can.

Barcelona-Palmyra
Economy

Rafael C

Verified | Mar 27, 2025

Sevilla-London
Economy

We arrived at Gatwick Airport...

We arrived at Gatwick Airport on 12/03 at around 3pm. The airline notified us 30minutes after the initial departure from Seville on 11/03 at 21.30 that the pilot was unwell and we will have to return to Seville. After we returned they notified us that the airline will try to arrange for another pilot to take over the flight. After we went through the passport check after another 30minutes to 1hour (which was already 1.5hours after the initial departure time) we were notified that we would be unable to fly out on that evening. We were offered transport to and accomodation at a hotel for the night as well as a ticket for the following day. Both myself and my husband lost a day of work as we had to take the day off. In the process of all of this we were tired and stressed.

Sevilla-London
Economy

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Vueling Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.68

Total Reviews count

48163

Review Sites Distribution

AirAdvisor
2.68
48163 (100%)
TripAdvisor
2.5
35495 (73.8%)
Flight Radar
3.65
5275 (11%)
Google
2.2
1669 (3.5%)

Kayak
3.6
1300 (2.7%)
Momondo
3.6
1300 (2.7%)
eSky.eu
3.9
651 (1.4%)
Glassdoor
3.8
445 (0.9%)
PissedConsumer
1.5
397 (0.8%)
Yelp
1.4
383 (0.8%)
TrustPilot
1.4
378 (0.8%)
FlightReport
3.15
222 (0.5%)
Airline Ratings
1.7
135 (0.3%)
Airlines-Inform
3.9
123 (0.3%)
Productreview
1.1
22 (0%)
SiteJabber
2.5
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.68

48163

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Vueling Airlines Reviews and Ratings

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