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Vueling Airlines Reviews and Ratings

Check 48,163 verified passenger reviews to find out if Vueling Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable prices
Wide range of destinations
Convenient online check-in

Cons

Frequent delays and cancellations
Poor customer service
Extra charges

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Vueling Airlines reviews

2.68

Terrible
(14)
Poor
(7)
Average
(6)
Very Good
(1)
Excellent
(1)

Maria Dolores V

Verified | Dec 12, 2024

Madrid-New York
Economy

Me and my sister both...

Me and my sister both missed a day of work (We weren't able to work on Monday as both planned), I had to pay $44.71 for an additional day of parking at the airport (JFK), and we had to pay 25 euros to stay an extra three hours at the hotel because our flight didn't board until 6:45PM.

Madrid-New York
Economy

Angel S

Verified | Dec 12, 2024

Lisbon-Amsterdam
Economy

I arrived at the airport...

I arrived at the airport in Lisbon roughly two hours before my departure which was supposed to be at 17:45. I got through security and made it to the gate. Around 1 hour before we were supposed to board I received an email from vueling that said "your flight will not be operating" and that was it. There was no announcement or change to our gate on the board. Additionally there was no reason as to why it was canceled. Immediately after I received this email I had to leave the entire airport and go to the check in desk at vueling. Upon asking for help with this situation the employee told me that the next flight he could get me on would be in three days and that he could not help me get another flight on a different airline. However it was necessary for me to arrive in Amsterdam that night as I had family plans to attend to and already had a flight back to lisbon from amsterdam booked for sunday. I then booked the next flight I could find to amsterdam from lisbon which was through KLM airlines which departed at 19:30 on October 18th. In doing so I spent 351.97 euros. I then had to go to another terminal at the airport and go through security a second time in order to board my flight which was delayed to even later that night.

Lisbon-Amsterdam
Economy

Jesus R

Verified | Dec 12, 2024

Madrid-Florence
Economy

We boarded the plane because...

We boarded the plane because they thought they could fix the technical issue fast. Then we had to get off after all, after an hour in the plane. Then we had wait some 2 hours more, resulting in a ±4 hour delay. Landed at 17:00 instead of 12:55. We received no compensation, no food coupons, not even some water on board. I was late to my meeting in Florence.

Madrid-Florence
Economy

Samuel D

Verified | Oct 7, 2024

London-Milan
Economy

The airline have claimed...

The airline have claimed the flight was cancelled due to weather outside of their control, however other flights had no issues. I received the email, alerting me to the cancellation at around 4pm, I had just arrived at the airport due to fly at 18:15. The alternate flight offered was for the following day. No support was offered.

London-Milan
Economy

Sandra M

Verified | Oct 7, 2024

Barcelona-Chicago
Economy

They have cancelled the flight...

They have cancelled the flight when I was in the airport. They give no assistance that night. They offered another flight two days after. I didn't accept and ask for a refund. I have received the refund. I stayed in Barcelona overnight and had another flight next day with another company. I asked for compensation and they respond saying "your flight was cancelled due to adverse weather conditions, specifically, a storm that caused low visibility, so we had to take additional safety measures that limited the number of flights operating from the airport." I am not convinced that it was the real reason. In Barcelona the weather was fine. I didn't know of any bad weather in the region on that day.

Barcelona-Chicago
Economy

Andreas M

Verified | Sep 26, 2024

Berlin-Valencia
Economy

I was informed our...

I was informed our flight was cancelled with no reason as to why and given the option to purchase a ticket for the next day and we didn't have a place to stay. So we had to buy a ticket from a different airline to get back to Valencia.

Berlin-Valencia
Economy

Francesca P

Verified | Sep 26, 2024

Brussels-Ibiza
Economy

We were bumped off...

We were bumped off our original flight, DESPITE HAVING BOOKED IT SIX MONTHS IN ADVANCE. We waited for the flight to board, as instructed. After waiting in line at the gate, the gate agent rudely and abruptly told us she was shutting down and we had to go elsewhere to arrange our new flight. We then walked to the other side of the airport where we were put on a flight five hours after our original flight. We were not offered any compensation by that agent. In addition to arriving at IBZ five hours late, the airline did not deliver our luggage until the evening after we arrived (24 hours later), which caused us to incur expenses to buy additional clothing to continue our trip and the excursions we had already purchased. At this point, I will never book a Vueling flight again unless they properly compensate us for the inconvenience and rudeness of their gate agent.

Brussels-Ibiza
Economy

Dany E

Verified | Sep 26, 2024

Madrid-London
Economy

When I arrived at the gate...

When I arrived at the gate around 5:30 AM, at that same moment I received an email that my flight was cancelled (without any reasoning) and that I had to take the flight of 13:15 PM that same day. This resulted in arriving at 16:30 PM instead of 09:20 AM, losing an enitire day at my destination. Furthermore, on my original flight I was able to bring two bags into the cabin. On my new flight this wasn't the case so I called Vueling, they could do nothing for me so I had to check in my second bag and go through security a second time. I did get a voucher for 12 euros for the inconvenience, but I think I should get a compensation.

Madrid-London
Economy

Comments

Eir B: The same happened to me, i finally realised my original boarding pass was not showing the correct gate so i checked the info board and i ended up at the gate at the time the last passengers were boarding and the lady refused to let me pass ( No Announcement for boarding , no last calls with names or anything) . To be honest another lady by her side tried to persuade her to let me board but she still refused. The info personnel told me i had to go outside etc thankfully i found the tourist info center and they told me where to find the company to book another flight! The lady at the counter was really polite but i still paid twice the price i had paid. When i finally went at the gate for boarding, a gentleman told me that i was not allowed to take a suitcase on the airplane and i had to pay extra sixty euros !! And i booked economy with a suitcase and a backpack!!!

Javier M

Verified | Sep 26, 2024

London-Barcelona
Economy

Our flight flew 2 hours...

Our flight flew 2 hours to Spain, then 15mins before landing they announced a technical issue and that we needed to fly back to Gatwick for maintenance on the plane. They flew us two hours back to Gatwick and cancelled our flight. At the airport we were ensured that we would receive €250 each along with our refund. Because of this we received fines from our hotel in Barcelona for being late, extra travel costs, two days lost, paying for extra and more expensive last minute flights. On the day I also called up Vueling and they said we would review compensation once filling out the form as it was a maintenance issue. They have now denied all compensation and said it was an exceptional circumstance, which is was not.

London-Barcelona
Economy

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Vueling Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.68

Total Reviews count

48163

Review Sites Distribution

AirAdvisor
2.68
48163 (100%)
TripAdvisor
2.5
35495 (73.8%)
Flight Radar
3.65
5275 (11%)
Google
2.2
1669 (3.5%)

Kayak
3.6
1300 (2.7%)
Momondo
3.6
1300 (2.7%)
eSky.eu
3.9
651 (1.4%)
Glassdoor
3.8
445 (0.9%)
PissedConsumer
1.5
397 (0.8%)
Yelp
1.4
383 (0.8%)
TrustPilot
1.4
378 (0.8%)
FlightReport
3.15
222 (0.5%)
Airline Ratings
1.7
135 (0.3%)
Airlines-Inform
3.9
123 (0.3%)
Productreview
1.1
22 (0%)
SiteJabber
2.5
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

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Food and beverage
Legroom & seat comfort
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2.68

48163

3/5 overall

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Vueling Airlines Reviews and Ratings

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