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Contact Information

Mailing Address:

Vueling Airlines S.A.
Parque de Negocios Mas Blau II, Plaza de l'Estany, núm 5, Barcelona, Spain, 8220

Phone:

+34 93 378 78 78
+34 931 518 158

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How to Contact Vueling Customer Service: Your Complete Guide to Filing Complaints

How to Contact Vueling Customer Service: Your Complete Guide to Filing Complaints

Joanna Teljeur
Written By Joanna Teljeur
Last Updated:

As a passenger, you’ve shelled out good money for a flight, and even though Vueling is a low cost airline, you still expect decent and reliable customer service, right? And if you have flight disruptions or baggage problems, you’re probably hoping to reach someone ASAP.

Whether you’re at the airport trying to connect with a Vueling representative or at home trying to file a complaint for poor service, you’ll find all the contact information you need in this guide.

Vueling Customer Service Phone Numbers

If you have immediate concerns, especially about delays and cancellations, the best way to get help is by phone. You can find Vueling’s customer service phone numbers by country below. Phone lines are open 24/7, but personalized assistance is only available during the hours of operation listed below

Country

Contact

Hours of Operation

Fees

Belgium

028087812

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

France

0184886948

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

Germany

01806909090

Monday to Sunday, 

9am – 10pm (Spanish time)

€0,20 per call (taxes included), 

mobile: €0,60 per call (taxes included)

Holland

0184886948

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

Italy

199206621

Monday to Sunday, 

9am – 10pm. (Spanish time)

Landline: €0,248/min + call set-up fee of €0.124, incl. taxes. 

Mobile phones: TIM €0.4896/min + call set-up fee of €0.1549, incl. taxes, 

Portugal

210020080

Monday to Sunday, 

9am – 10pm. (Spanish time)

Free for national calls or with roaming. Fees can vary by provider. 

Spain

900645000

Monday to Sunday, 

9am – 10pm. (Spanish time

None noted

Switzerland

0900000340

Monday to Sunday, 

9am – 10pm. (Spanish time)

Fees can vary - check with your phone provider

United Kingdom

02035143971

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

United States

+12026958708

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

Worldwide

+34931518158

Monday to Sunday, 

9am – 10pm. (Spanish time)

None noted

Contact Vueling by Email 

If you want to contact the airline in writing, the best way to do this is through email. This is especially useful for more official business or legal matters as you’ll have a copy of what you said and when, plus you can easily attach supporting documentation. 

warning

Vueling email address: contactus@vueling.com.

Vueling’s Personal Assistant: Live Chat Options

Vueling’s virtual assistant can help you with a variety of issues, and while some chatbots leave a lot to be desired, Vueling’s service seems to work well. One passenger, Theodora K, left a review saying,

quotes

. . . the process was very easy through the chatbot of Vueling, so I really appreciated that the mitigation of the issue was fluent and that they did not let the issue unresolved.

You can use the virtual assistant for any of the following issues:

  • Refunds 
  • Double booking/payment
  • Vueling compensation
  • Claim status
  • Baggage issues
  • Assistance for persons with reduced mobility
  • Making general suggestions
  • Requesting flight receipts
  • Filing complaints

Vueling Chat

What to Do Before Contacting Vueling

If you’re thinking of submitting a complaint or claim to Vueling, it’s best to get all your relevant information in order before you begin. Here are a few tips to help you lodge a complaint that will get results.

First, if you’re writing to complain about the service you received (or didn’t), remember that choosing the File a Complaint option will only enable you to explain what happened, but Vueling will not respond. They will just take your complaint and use it internally. If you need the airline to get back to you about something, then choose one of the other options on the page.

Before you call or write:

  • Collect your flight information: Get all your booking details ready—flight number, ticket information, and any other relevant documents that you might find useful during the call or correspondence.
  • Be Clear and To the Point: Explain your issue clearly and use as many details as possible. Customer service representatives need to understand what has happened in order to provide the right assistance.
  • Document Everything: Make notes on your interactions with Vueling customer service. Write down or take screenshots of dates when you spoke with someone, their name, and the details of the conversation. This kind of documentation will be helpful if you need to escalate your issue or refer to previous discussions.

What Can You File a Complaint About?

If you’ve experienced any kind of unpleasant experience during your Vueling flight, then it’s worthy of a complaint. As we mentioned earlier though, Vueling won’t usually respond to general complaints. 

On the other hand, anything having to do with Vueling delays and cancellationsbaggage mishandling, or refunds will get a response from the airline. In fact, most passengers who choose to contact Vueling after a flight, do so to submit a claim because of a disruption. You can also complain about denied boarding as well as downgrades in service or seating class.

tip

Good to know: Interestingly, Vueling has been one of the most punctual airlines in Europe. In fact, for 2023, Vueling had a very impressive performance score of 80.85% according to Simple Flying.

Vueling Virtual Assistant Options

Remember Your Passenger Rights

It’s helpful to remember that as a Vueling passenger, you have certain rights that protect you when things go wrong with your trip. So, it’s always a good idea to review these rights to have a better understanding of what you are and aren’t entitled to.

When Vueling Customer Service Doesn’t Respond

If Vueling doesn’t respond to your complaint within 4 weeks or so, or if their response is not unsatisfactory, there are a few steps you can take:

Write a review on TripAdvisor: Many passengers have written reviews about not getting help from customer service, but the airline has written answers to many of these negative reviews.

Vueling Response Tripadvisor

Contact them again: Send a follow-up email or make another phone call. Sometimes, additional reminders prompt a quicker response.

Contact Vueling on Social Media: Write about your concerns on social media platforms because this can sometimes get a customer service representative to respond. Just do not share any vital information publicly and be careful about responding to anyone sending an unsolicited direct message to you. Scams are everywhere, so be sure you know you’re talking to someone from Vueling.

Try contacting National Enforcement Bodies: Each EU country has a National Enforcement Body that oversees airline compliance with passenger rights regulations. 

Let AirAdvisor Handle Your Claim 

You can always let our legal team sort out your claim to get a more favourable response. Since 2017, we’ve been helping passengers around the globe get the compensation they deserve. 

Ready to sort out your travel troubles? Just enter your Vueling flight information to get started!Start your claim!

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Complaints

Marina Aracil

No reason given

Apr 8, 2025
Flight cancelled at the airport last minute after having been delayed for 4 hours. We lost our hired car booking as we were taking it from Oviedo to Bilbao. Due to last minute, we couldn't even get a partial refund for the car as it was too late. We then bought new flights to Bilbao and had to pay for an extra hotel night due to not being able to come back to Oviedo to stay at our friend's house
Jose Carlos Franco Arias

Technical problems

Mar 31, 2025
We had to wait at the airport for hours before the flight was confirmed as cancelled. My father came to pick me up from the near city of Lugo (100Km) where we arrived at 1.30am. The airline offered me a flight on Saturday with a stopover in Barcelona and a total duration of more than 12hrs. As I was wondering the next day, I had to change my schedule to adapt to the circumstances. My wife had to cancel meetings and stay at home in order to do ours daughter school runs. I had to cancel appointments with friends and delay everything two days.
Sylwester Rolczak

No reason given

Mar 18, 2025
We arrived at Gatwick Airport on 12/03 at around 3pm. The airline notified us 30minutes after the initial departure from Seville on 11/03 at 21.30 that the pilot was unwell and we will have to return to Seville. After we returned they notified us that the airline will try to arrange for another pilot to take over the flight. After we went through the passport check after another 30minutes to 1hour (which was already 1.5hours after the initial departure time) we were notified that we would be unable to fly out on that evening. We were offered transport to and accomodation at a hotel for the night as well as a ticket for the following day. Both myself and my husband lost a day of work as we had to take the day off. In the process of all of this we were tired and stressed. We left our passports in a passport bag on the table while eating our breakfast at the hotel restaurant which subsequently ended up being stolen. We had to take a taxi to the police station to report this. Luckily while there we were notified that the passports were found and we could pick them up at the airport. We took another taxi to the airport. We missed the rescheduled flight following morning due to the passports being lost. The airline did book tickets for another flight for us however we spent over 82 euros on the taxis. This whole experience was extremely stressful and as much as we feel that the airline did everything they could in the moment to make up for the inconvenience we both lost substantial amount of money and peace of mind. We both returned from the break extremely stressed and tired. We were hoping to regain our energy while away but unfortunately on this occasion it was not possible.
Sylwester Rolczak

No reason given

Mar 18, 2025
We arrived at Gatwick Airport on 12/03 at around 3pm. The airline notified us 30minutes after the initial departure from Seville on 11/03 at 21.30 that the pilot was unwell and we will have to return to Seville. After we returned they notified us that the airline will try to arrange for another pilot to take over the flight. After we went through the passport check after another 30minutes to 1hour (which was already 1.5hours after the initial departure time) we were notified that we would be unable to fly out on that evening. We were offered transport to and accomodation at a hotel for the night as well as a ticket for the following day. Both myself and my husband lost a day of work as we had to take the day off. In the process of all of this we were tired and stressed. We left our passports in a passport bag on the table while eating our breakfast at the hotel restaurant which subsequently ended up being stolen. We had to take a taxi to the police station to report this. Luckily while there we were notified that the passports were found and we could pick them up at the airport. We took another taxi to the airport. We missed the rescheduled flight following morning due to the passports being lost. The airline did book tickets for another flight for us however we spent over 82 euros on the taxis. This whole experience was extremely stressful and as much as we feel that the airline did everything they could in the moment to make up for the inconvenience we both lost substantial amount of money and peace of mind. We both returned from the break extremely stressed and tired. We were hoping to regain our energy while away but unfortunately on this occasion it was not possible.
Mateusz Kotowski

Weather conditions

Mar 15, 2025
My flight was originally scheduled to arrive in Granada at 19:25; however, it was unexpectedly diverted to Seville, where we landed at 20:25. After a delay of approximately one and a half hours, we were provided with a bus transfer to Granada, ultimately arriving at around 01:20 a.m. Upon arrival in Seville, we were informed that taxis would be available at Granada Airport; however, none were present when we arrived at, closed by then, airport, requiring us to arrange transportation independently. As a result, we had to wait an additional 40 minutes for a taxi to arrive. The cost of a taxi was €73, for which I have retained the receipt. Ultimately, I arrived at Granada Airport nearly six hours later than originally scheduled. Pursuant to Regulation no 261/2004 of the European Parliment and other with applicable passenger rights regulations, I request a compensation of €400, as the flight was over 1500 km long, and I have arrived at my destination over 3 hours late. Additionally, I request reimbursment of additional taxi costs I had to defray in relation to the delay.
Carmen Ines Galbusera

Technical problems

Mar 12, 2025
Flight was cancelled 1 day before departure for technical reasons. Airline (Iberia/Level/Vueling) doesn't want to help and keeps avoiding the responsibility and ignores all the compensation requests even after citing EC Regulation 261/2004 of the European Parliament and of the Council. Really frustrating situation and a complete waste of time.

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