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Vueling Airlines Complaints

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Contact Information

Mailing Address:

Vueling Airlines S.A.
Parque de Negocios Mas Blau II, Plaza de l'Estany, núm 5, Barcelona, Spain, 8220

Phone:

+34 93 378 78 78
+34 931 518 158

Vueling Complaints: Contact number, Email and Form

Vueling Complaints: Contact number, Email and Form

Nicolle Harwood-Nash
Last Updated: May 31, 2024

Although one of the most popular low budget airlines in Europe, Vueling encounters the most common problems like any other air passenger carrier. If you find yourself in this unpleasant situation, this article provides you with useful information you will need if you want to make a Vueling complaint.

What Can You Make a Complaint About

Before you send a complaint to Vueling you should know exactly what you can complaint about.

Some of the most common complaints are about disruptions from clients looking for a flight delay compensation or a cancelled flight compensation. If you find yourself in such a situation read our Vueling delayed or cancelled flight compensation guide.

Other popular reasons for Vueling complaints include bad experience with the airline poor customer support team or the in-flight staff, or even lost baggage.

Lastly, you can also submit a complaint for a flight refund.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Know Your Passenger Rights

Knowing your rights is crucial for a future success in receiving your compensation!

Considering that Vueling is part of the EU airlines group, the airline is under Regulation EU 261 and UK 261 law in the United Kingdom, in terms of passenger compensation and support when they experience denied boarding, flight cancellation, or significant delays.

Vueling Complaints

How to Make a Complaint to Vueling

Contacting directly the airline can be challenging at times. The majority of the passengers that review and evaluate the airline customer service consider it to be slow and inefficient.

But if you are thinking to proceed within a complain, you should give the airline as much information as possible and include all the relevant details of your flight situation, such us:

  • Your full contact details – including address, email and phone number
  • Full details of all passengers – including names and addresses
  • Your booking reference code and travel dates
  • The flight number, departure and destination airports
  • Location where the disruption occurred
  • Information about the length of delays
  • The names of any staff you spoke to

You should know it’s always best to keep all the documents that were used until the end of your travel, because in this kind of scenario you should be able to provide as much evidence you can and any supporting documents to sustain your claim:

  • allrelevant receipts from the airport, if you are claiming expenses
  • tickets, boarding cards and booking confirmation
  • emails from the airline and phone records
  • luggage tags and passport stamps

Ways to Make a Complaint to Vueling

The company promises an instant reply and a quick solving of the possible situations the passengers might complain, including compensations and refunds for flight disruptions.

Any passenger can lodge a complaint through Vueling's regular customer care team by phone, chat, or email.

Although each method has benefits, contacting directly the customer service by phone is the quickest option to file a complaint. It's crucial to make sure you choose the suitable course of action.

Vueling Complaints Email

Contacting the Airline via email is the first communication channel we recommend, especially in the case of a complaint, because it can be used as a supporting evidence.

You can contact Vueling here: clients@vueling.com

Vueling Complaints Phone Number

Passengers can find the customer service phone numbers on Vueling official website for different countries and areas, a service available 24/7. Here are the main phone numbers to contact the airline staff:

Main: +34 93 378 78 78


Customer Service: +34 931 518 158

Fax: +34 93 378 78 79

Lost luggage: +34 931 518 172

Vueling Complaints Live Chat

You can also contact Vueling support staff via live chat on the airline’s website. If you select this method, make sure to get a copy of the chat to use in case you need to escalate your complaint.

How to Fill Out a Vueling Complaints Form for Cancelled or Delayed Flights

The company website offers has a virtual assistant that can help you with any request for a compensation, refund or any other matters.

But you should be aware that Airlines frequently deny requests for flight delays or cancellations without providing a good justification, taking advantage of the ignorance of their customers regarding their legal rights. This is why we don’t advice to proceed alone because you can find yourself in the situation where, although eligible for compensation, your reimbursement can be denied.

AirAdvisor can fight for your passenger rights, as we have successfully processed tens of thousands of claims with the help of our team of legal professionals.

In just few easy steps, you can fill out the compensation claim form on our website.

Disrupted flight? You might have a right to compensation - up to €600.Check Your Flight

Vueling Complaint Response Time

The processing time for a Vueling Airlines refund request is up to 30 working days, but you can expect this to take even longer.

FAQ / Common Questions: Vueling Complaints

How do I make a complaint to Vueling?

You can make a Vueling complaint via phone, email, website chat virtual assistant or through online message form.

How do I contact Vueling directly?

The easiest way is though the phone provided on the Customer Service section. Another way is via Live Chat on Ask Us from Contact section.

Do Vueling ever give refunds?

Under EU 261 Regulation, Vueling is required to refund when the flight disruptions are the fault of the company. Remember that in this situation, AirAdvisor can assist you to go through this process in a more safe and easy way, claiming a refund in your name.

How long do Vueling take to respond to complaints?

Officially within 30 days the company should respond to complains, but usually it takes longer. But you can speed up the process with the help of our team of experts.

Is it worth complaining to Vueling?

Knowing your passenger rights and that you are eligible for a compensation or a refund, yes. Yet, we advise you to ask for legal help first. Our team of experts is here to help you and can assist you in this process.

Does Vueling have a live chat?

Yes, live chat or virtual assistant as it is mentioned on the Company website, at Customer Service section. The service is available 24/7 the same as the phone lines.

Why is Vueling refund taking so long?

According to the EU legislation, the maximum reply period is 30 days. But majority of passengers who complained evaluate the waiting time even longer.

How much does Vueling charge for special assistance?

If you request the airport special assistance service during the booking process is free of charge through the website. In the contact section or in the section for passengers with special needs, you can check in your chair or mobility aid for free.

Can you sue Vueling?

Yes, if the airline refused to reimburse you in the situation you are eligible for compensation, there needs to be a lawsuit against this company. You can sue Vueling in county court using the European Union Small Claims procedure but be aware that any court process takes time.

How reliable is Vueling?

Vueling is considered to be reliable and legit in terms of safety. The most popular European low cost airline operator. Not always reliable in terms of flight disruptions and proficiency of customer service and support.

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Complaints

Tung Liu

Compensation claim issue

Jun 5, 2024
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.9

The indifferent attitude and unwillingness to assist from Vueling lost and found at BCN have been extremely disappointing. I expect a timely and satisfactory resolution not only sent bank transfer email with expire link after 7 days instead. Also express my deep dissatisfaction to customer service with the proposed compensation for delayed baggage. Despite I have all receipts, vueling proposed compensation significantly lower than the actual value of the items lost, let alone emergency purchased items.
Preferred solution: Compensation
Loss: 1754 EUR
Teresa Moore

Extra charge of €205 on 22nd Jan 2024

May 30, 2024
My friend and I both qualified for residents discount and had paid the discounted fare. On checkin they refused to accept our documents and demanded another €205 before we could board. We had our TIE (Spanish resident) cards that state Articulo 50, and also our travel documents issued by our local Town Hall (Pollensa) that state you are entitled to discount. I should add we have travelled many times, before and after, this occasion with the same documents and had NO problems what so ever. Vueling refused to respond and are impossible to contact. There are NO actual agents/ real people to speak to. The worst customer service I have ever encountered.
Preferred solution: Refund
Loss: 205 EUR
Alisha Neziraj

Strike

May 27, 2024
Hab 3,5 Stunden auf mein Flug gewartet er war zuspät
Asim Ahmad

Lost luggage, rude customer service. SCAM

May 24, 2024
Worst Flying Experience of my Life: Vueling lost our bag on a flight from Paris to London. Since then they have been the most incompetent and rude people I have dealt with. They ignore emails for 4 weeks at a time. They say a case has been opened and provide a reference number and then at a later date say the reference is invalid and the case is closed. They randomly reply to emails in Spanish but sometimes in English. They could not care less about the lost bag and are clearly trying to scam us out of taking responsibility of our lost bag. All in all a very very stressful experience and the worst airline on this planet. AVOID for your own sanity.
Preferred solution: Compensation, Refund, Reimbursement, Apology / Voucher
Loss: 2500 EUR
Shayeri Sarkar

My baggage was lost

May 22, 2024
For just a one hour flight, my baggage was misplaced by the airlines. Its been over 7 days now, not a single word from the airlines,
Preferred solution: Compensation
Loss: 1000 EUR
Laurent Odin

Went to Vueling counter For boarding pass Nobody was there.

May 21, 2024
No pass no flight I was at counter 45’ before the flight which was postponed 20’ Plenty of time for the gate if somebody had been at the counter
Preferred solution: Refund
Loss: 185 EUR

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