How do I make a complaint to Vueling?

You can make a Vueling complaint via phone, email, website chat virtual assistant or through online message form.

How do I contact Vueling directly?

The easiest way is though the phone provided on the Customer Service section. Another way is via Live Chat on Ask Us from Contact section.

How long do Vueling take to respond to complaints?

Officially within 30 days the company should respond to complains, but usually it takes longer. But you can speed up the process with the help of our team of experts.

Is it worth complaining to Vueling?

Knowing your passenger rights and that you are eligible for a compensation or a refund, yes. Yet, we advise you to ask for legal help first. Our team of experts is here to help you and can assist you in this process.

Does Vueling have a live chat?

Yes, live chat or virtual assistant as it is mentioned on the Company website, at Customer Service section. The service is available 24/7 the same as the phone lines.

How much does Vueling charge for special assistance?

If you request the airport special assistance service during the booking process is free of charge through the website. In the contact section or in the section for passengers with special needs, you can check in your chair or mobility aid for free.

Yes, if the airline refused to reimburse you in the situation you are eligible for compensation, there needs to be a lawsuit against this company. You can sue Vueling in county court using the European Union Small Claims procedure but be aware that any court process takes time.

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NO WIN, NO FEE - EVER

We cover all legal costs, including court

YOUR CLAIM WINDOW MAY BE CLOSING

Just 3 minutes – add your flight number

YOUR DATA STAYS PRIVATE

Encrypted. Never shared with third parties

RATED 4.6/5 AFTER 30,738 REVIEWS

620,000 cases, 98% success rate

Vueling Airlines Complaints

rating based on 2275 complaints

www.vueling.com
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Mailing address

Flight left you disappointed? Let others know what happened

Post your complaint

Or see if you’re eligible for compensation

Flight left you disappointed? Let others know what happened

Post your complaint

See if you’re eligible for compensation

Customer support contact details

Website:

www.vueling.com

Phone:

02035143971

Mailing Address

Vueling Airlines S.A. Parque de Negocios Mas Blau II, Plaza de l'Estany, núm 5, Barcelona, Spain, 8220

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AirAdvisor is rated Excellent 4.6 based on 30,738 reviews

Michael Damoiseau

Verified Customer

Très réactif dans la résolution de préjudice liés aux problèmes de vols

23 hours ago

Rimin Chen

Verified Customer

I did not excpec this to work , But it did . I was chked and impressed. I'd definitely recommend people use this service . Thank you for the help provided, I appreciated.

4 days ago

Hamza Khalid

Verified Customer

I am very happy to use air advisor. Air advisor quality is very good

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Analia De Ponte Pereira Delgado

Verified Customer

It took a long time but did eventually get compensated. Thank you.

1 week ago

Rosalyn Eden

Verified Customer

Very quick had money back within 5 weeks of coming back

1 week ago

Alessandra Martiniello

Verified Customer

I would recommend. It took 3 months to get the payment but I doubt we would have been able to to so if we had liaised directly with the airline

1 week ago

Dan Mark Jurada

Verified Customer

Very responsive and assisstive. Having a smooth process.

13 hours ago

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Verified Customer

very helpful and responsive

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Verified Customer

I highly recommend

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Verified Customer

Great communication!

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This company is absolutely amazing, his service has been outstanding and very professional. I have a deep appreciation for his work and deep gratitude for the results obtained by their hard work for their customers. Thank you very much !!!

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