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How to Contact Vueling Customer Service: Your Complete Guide to Filing Complaints

Written By Joanna Teljeur

Last Updated: December 19, 2024

As a passenger, you’ve shelled out good money for a flight, and even though Vueling is a low cost airline, you still expect decent and reliable customer service, right? And if you have flight disruptions or baggage problems, you’re probably hoping to reach someone ASAP.

Whether you’re at the airport trying to connect with a Vueling representative or at home trying to file a complaint for poor service, you’ll find all the contact information you need in this guide.

Vueling Customer Service Phone Numbers

If you have immediate concerns, especially about delays and cancellations, the best way to get help is by phone. You can find Vueling’s customer service phone numbers by country below. Phone lines are open 24/7, but personalized assistance is only available during the hours of operation listed below

Contact Vueling by Email 

If you want to contact the airline in writing, the best way to do this is through email. This is especially useful for more official business or legal matters as you’ll have a copy of what you said and when, plus you can easily attach supporting documentation. 

Vueling email address: contactus@vueling.com.

Vueling’s Personal Assistant: Live Chat Options

Vueling’s virtual assistant can help you with a variety of issues, and while some chatbots leave a lot to be desired, Vueling’s service seems to work well. One passenger, Theodora K, left a review saying,

. . . the process was very easy through the chatbot of Vueling, so I really appreciated that the mitigation of the issue was fluent and that they did not let the issue unresolved.

You can use the virtual assistant for any of the following issues:

• Refunds 
• Double booking/payment
• Vueling compensation
• Claim status
• Baggage issues
• Assistance for persons with reduced mobility
• Making general suggestions
• Requesting flight receipts
• Filing complaints

What to Do Before Contacting Vueling

If you’re thinking of submitting a complaint or claim to Vueling, it’s best to get all your relevant information in order before you begin. Here are a few tips to help you lodge a complaint that will get results.

First, if you’re writing to complain about the service you received (or didn’t), remember that choosing the File a Complaint option will only enable you to explain what happened, but Vueling will not respond. They will just take your complaint and use it internally. If you need the airline to get back to you about something, then choose one of the other options on the page.

Before you call or write:

• Collect your flight information: Get all your booking details ready—flight number, ticket information, and any other relevant documents that you might find useful during the call or correspondence.
• Be Clear and To the Point: Explain your issue clearly and use as many details as possible. Customer service representatives need to understand what has happened in order to provide the right assistance.
• Document Everything: Make notes on your interactions with Vueling customer service. Write down or take screenshots of dates when you spoke with someone, their name, and the details of the conversation. This kind of documentation will be helpful if you need to escalate your issue or refer to previous discussions.

What Can You File a Complaint About?

If you’ve experienced any kind of unpleasant experience during your Vueling flight, then it’s worthy of a complaint. As we mentioned earlier though, Vueling won’t usually respond to general complaints. 

On the other hand, anything having to do with Vueling delays and cancellations, baggage mishandling, or refunds will get a response from the airline. In fact, most passengers who choose to contact Vueling after a flight, do so to submit a claim because of a disruption. You can also complain about denied boarding as well as downgrades in service or seating class.

Good to know: Interestingly, Vueling has been one of the most punctual airlines in Europe. In fact, for 2023, Vueling had a very impressive performance score of 80.85% according to Simple Flying.

Remember Your Passenger Rights

It’s helpful to remember that as a Vueling passenger, you have certain rights that protect you when things go wrong with your trip. So, it’s always a good idea to review these rights to have a better understanding of what you are and aren’t entitled to.

When Vueling Customer Service Doesn’t Respond

If Vueling doesn’t respond to your complaint within 4 weeks or so, or if their response is not unsatisfactory, there are a few steps you can take:

Write a review on TripAdvisor: Many passengers have written reviews about not getting help from customer service, but the airline has written answers to many of these negative reviews.

Contact them again: Send a follow-up email or make another phone call. Sometimes, additional reminders prompt a quicker response.

Contact Vueling on Social Media: Write about your concerns on social media platforms because this can sometimes get a customer service representative to respond. Just do not share any vital information publicly and be careful about responding to anyone sending an unsolicited direct message to you. Scams are everywhere, so be sure you know you’re talking to someone from Vueling.

Try contacting National Enforcement Bodies: Each EU country has a National Enforcement Body that oversees airline compliance with passenger rights regulations. 

Let AirAdvisor Handle Your Claim 

You can always let our legal team sort out your claim to get a more favourable response. Since 2017, we’ve been helping passengers around the globe get the compensation they deserve. 

Ready to sort out your travel troubles? Just enter your Vueling flight information to get started!Start your claim!