Vueling Airlines



Are you dealing with a Vueling cancelled flight or just a delayed one? In this case, you could be entitled to compensation up to €600 (£540) as per EU law and a Vueling refund of your ticket. To learn more about how to claim compensation, read this article.

If you want to make a claim right away and get help from a team of experienced lawyers who won over 100.000 cases, click on the "Check My Claim" button below. You don't have to pay anything upfront. In case we win, you will give us only 30% of the Vueling compensation amount.

This article has been reviewed by a licensed lawyer Anton Radchenko for general accuracy. This is for informational purposes only and is not a legal advice.
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avion Vueling zbor intarziat

Vueling Flight Delay Compensation

If you're a Vueling passenger traveling to or from a European airport, you could be entitled to compensation according to your EU air passenger rights.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Air Passengers Rights for Flight Delay

One of the primary rights that air passengers in the EU enjoy in case of flight delays is the entitlement to information and assistance. Airlines are obligated to provide you with timely and accurate information about the cause and expected duration of the delay.

Additionally, if the waiting time is expected to be for two hours or more, you should be offered free meals and refreshments, access to communication facilities, and accommodation if necessary by the Vueling customer service team.

Another crucial aspect of air passenger rights in the EU is the right to Vueling compensation. Depending on the distance of the Vueling flight and the length of the delay, the carrier could be required by law to pay compensation related to the flight delay ranging from €250 to €600. This compensation is applicable if the delay is more than three hours and is not caused by an extraordinary circumstance or force majeure, such as extreme weather conditions or political unrest. Technical problems with the plane or flight crew caused delays are not considered extraordinary circumstances.

Furthermore, passengers have the right to choose between a full refund or re-routing to their final destination if the delay is more than five hours. In cases where re-routing is chosen, passengers are entitled to the same assistance mentioned earlier, including meals, refreshments, and accommodation.

man waiting in airport after flight was delayed

Vueling Compensation for Delayed Flight

In the table below, you can find the amount you are owed in case Vueling has to pay compensation for the flight delay. The same amount of compensation applies in case of a cancelled flight, but we will cover that more in-depth below.

Vueling delay compensation 

Flight distance

Delay time     


<1500 km

More than 3 hours


Between 1500 and 3500 km

More than 3 hours


Over 3500 km within the EU

More than 3 hours


Over 3500 km, outside the EU

3-4 hours


Over 3500 km, outside the EU

More than 4 hours

Compensation For Vueling Cancelled Flight

Since it's one of the biggest low-cost carriers in Europe, it shouldn't be a surprise when Vueling Airlines cancels flights due to its busy schedule. Just know that in such cases, according to your EU air passenger rights, you may be entitled to compensation.

Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight

Passenger Rights for Cancelled Flight

One of the primary entitlements of air passengers in the EU is to receive information about the cancellation and the reason behind it. Airlines must inform you about the cancellation at least 14 days before the scheduled departure date.

If the notice is given less than 14 days before departure, you may be entitled to compensation if the airline cannot provide a suitable alternative flight. In case of flight cancellation, you are offered a choice between a full refund of the ticket price or re-routing to your final destination with a new flight as soon as possible.

If you opt for re-routing, the airline is responsible for providing you with assistance, including meals, phone calls, and even accommodation if an overnight stay is necessary.

How Much Can You Claim

Moreover, you may be entitled to Vueling compensation depending on the circumstances surrounding the cancellation. These may be denied in case of exceptional circumstances.

 If your flight with Vueling has been canceled, you will be refunded for flight cancelation as follows:

  • 250 Euro for a distance not exceeding 1500 km
  • 400 Euro for a distance between 1500 and 3500 km
  • 600 Euros for the 3500 km distance outside EU borders

Cases When You Are Not Entitled to Compensation

However, you cannot claim compensation in the following circumstances:

  • You are informed of the cancellation of the flight at least two weeks before the scheduled time of departure;
  • You are informed of the cancellation of the flight between 2 weeks and seven days before the initial time of departure and are given redirection, allowing you to leave no more than 2 hours before the scheduled time of departure and to reach the destination less than 4 hours after the scheduled time of arrival;
  • You are informed of the cancellation of the flight less than seven days before the initial time of departure and are given redirection, allowing you to leave no more than one hour before the scheduled departure time and arrive at your final destination less than 2 hours from the scheduled time of arrival.

If you encounter difficulties within the procedure of filing a complaint in case of a delay, cancellation or need of any information regarding compensation, documents or refund policy, AirAdvisor specialists are always ready to help you.

man couple waiting in line at Vueling counter for refund - AirAdvisor

Vueling Refund

One of the primary rights granted to passengers under EU Regulation 261/2004 is the right to compensation in case of flight cancellations. If your flight is canceled less than 14 days before the scheduled departure, you may be entitled to compensation, depending on the specific circumstances and provided that the cancellation was within the airline's control. Compensation amounts can range from €250 to €600, depending on the flight distance and the duration of the delay experienced. Furthermore, passengers are entitled to assistance, including meals, refreshments, and accommodation, as well as the option to rebook the flight or obtain a full refund.

In addition to compensation for flight cancellations, EU passenger rights also cover scenarios such as long delays, denied boarding due to overbooking, and downgrade or upgrade of the ticket class. In each of these situations, passengers may be entitled to financial compensation, assistance, or a choice between rebooking and a refund, depending on the specific case. It is crucial for travelers to be aware of these rights and to assert them whenever necessary.

Regarding Vueling ticket refunds, the process of requesting a refund depends on the circumstances of the flight cancellation. If the cancellation is due to extraordinary circumstances beyond the airline's control, such as extreme weather or political unrest, you may not be entitled to compensation, but you can still request a Vueling refund for the unused portion of the ticket, in case you missed your connection. On the other hand, if the flight cancellation falls within the airline's responsibility, you can claim both compensation and a Vueling ticket refund.

man waiting in airport after he was denied boarding - AirAdvisor

Compensation for Denied Boarding in Case of Overbooked Flights

Sometimes, even if the Vueling flight takes off on time, you could still find yourself in the situation of not leaving the departure airport. This can happen because you are denied boarding due to overbooked flights. Airlines, Vueling included, often sell more tickets because not all passengers end up checking in. But if more passengers than the total number of seats come to their Vueling flight, then boarding denied to some of them.

Other Care Services Vueling Airlines Should Offer

Additionally, to delayed, canceled, or denied boarding Vueling compensation, you will benefit from Vueling Air care services, which include:

  • Free meals and soft drinks and two phone calls, telex or fax or email; 
  • Free accommodation and transportation to the hotel and transport between the airport and the accommodation - when the airline reasonably expects the actual departure time to be later than the scheduled departure date;
  • Reimbursement of the full cost of the ticket, or a return flight to the first point of departure as soon as possible - if the delay, cancellation is at least 5 hours;
  • Re-routing under comparable transport conditions to their final destination;
  • Coverage of the cost of transferring the passenger from that alternative airport either to that for which the booking was made or to another close-by destination, agreed with the passenger.

man with a wallet full of money in his back pocket - AirAdvisor

AirAdvisor Can Increase Your Chance of Success

Many carriers, Vueling Airlines included, often deny passengers their claims if you decide to do the whole process on your own. Airlines rely on the fact that many don't know their passenger rights.

This is where AidAdvisor comes to help. At no extra cost to you we handle your case and if we win we will receive 30% of your Vueling Airlines compensation. We've successfully handled over 100.000 cases so far.


Can you get a refund on Vueling?

Yes, you can get a Vueling refund if the airline cancelled your flight or if the flight hs been delayed by more than 5 hours.

Does Vueling cancel a lot of flight?

Usually doesnțt cancel too many flights but this can change depending on what time of the year you are flying. During vacation seasons the number of flights increases and so does the risk of cancelation.

How do I file a claim with Vueling?

To file a claim you can use our services for free. Just got o the Check compensation buton on the top of the page and we’ll start working on your case free of charge. We’ll only take a 30% commission if we win your case.

How do I get my money back from Vueling?

If you want to increase your chances of getting your money back from Vueling all you have to do is to submit your case through us. Our team of legal experts will fight for your rights and get you the compensation you deserve.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

What happened with Vueling Airlines clients

Recent Comments

tracey from United Kingdom (Vueling Airlines VY 1240 Flight cancellation)
December 26, 2020, 12:29 pm

I booked to go to alicante on the 10/10/2020 i then received a email telling me my flight had been changed to the 11/10/2020 and earlier time .I then said that was no good to me they then said i was awaiting a pending refund since when they have said i am not entitled

Cosme from Spain (Vueling Airlines VY 8467 Flight cancellation)
December 20, 2020, 12:28 pm

Unfortunately Vueling has cancelled its flight for Lisboa - Tenerife, departing 21/11/2020 for all passengers. The only information the airline send to me.

Pavel from Czech Republic (Vueling Airlines VY 3215 Flight cancellation)
December 2, 2020, 12:59 pm

The flight VY 3XXX was cancelled.

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