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Turkish Airlines is one of the leading airlines in Europe and the national flag carrier airline of Turkey, but even the best companies can suffer from delays, cancellations, and other issues. In May 2024, Turkish Airlines’ on-time percentage was 82.25%, according to data from Cirium. This number made Turkish Airlines seventh in Europe, but this still means almost 20% of flights arrived late in a single month.
When these kinds of incidents arise, passengers are often left to deal with the consequences.
However, if you have been faced with Turkish Airlines delays or cancellations, you could be entitled to compensation of up to €600 (£520), if the disruption happened while leaving a UK or EU airport. AirAdvisor can help with this, and our no-win, no-fee approach means that you won't risk a single thing by asking us to help with your case against the airline.
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Your Turkish Airlines Passenger Rights
Here’s a summary of the types of situations that require Turkish Airlines compensation:
- Delayed flights - When a Turkish Airlines delayed flight arrives 3 or more hours late, you may be able to claim.
- Cancelled flights - Passengers can also claim compensation in situations where their flights have been cancelled by the airline with less than 2 weeks’ notice. A flight refund might also be possible.
- Overbooking: Also known as denied boarding, this occurs when flights have too many confirmed passengers for the available seats.
- Missed connections: In cases where a Turkish Airlines flight delay causes you to miss a connecting flight on the same reservations, you may be entitled to claim compensation.
What Is Turkish Airlines EU261 Compensation?
Let's begin with a simple definition. EU261, or EC261, is a part of European Union law that exists to help and protect passengers on flights around the European continent. It gives passengers the right to claim flight delay compensation or cancelled flight compensation, among others.
So, let's say that you have a Turkish Airlines flight that is delayed or called off. Thanks to EU 261, it's possible for you to receive some sort of compensation because the airline let you down.
Since leaving the EU, the UK now has its own regulation that mirrors EU261 called UK261.
Turkish Airlines EU261 Compensation Amounts
We know that passengers can claim up to €600 (£520) for eligible situations, but not every flight is entitled to this maximum amount. It’s based on flight distance, and this is how everything shakes out:
- Turkish Airlines flights below 1,500km - Maximum of €250 (£220)
- Turkish Airlines flights from 1,500km to 3,500km - Maximum of €400 (£350)
- Turkish Airlines flights over 3,500km - Maximum of €600 (£520)
What Turkish Airlines Flights Are Covered?
So, thanks to these regulations, Turkish Airlines passengers are eligible to claim EU261 compensation on any of the airline’s flights that depart from an EU airport. Similarly, to claim UK261 compensation, a flight needs to leave from the UK. Check out these examples to clarify:
- London Heathrow Airport to Istanbul Airport: Eligible under UK261.
- Istanbul Airport to Barcelona-El Prat Airport: Not eligible.
- Dublin Airport to Istanbul Airport: Eligible under EU261.
If you need further clarification, simply use our free flight delay checker to see if you’re eligible for any compensation.
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Turkish Airlines Cancelled Flights and Delays Compensation
Turkish Airlines cancelled flights and delays do inevitably happen from time to time. In fact, in a recent article published by the BBC, Turkish Airlines was the second-worst airline in the UK for punctuality. Based on data from the Civil Aviation Authority from over 2,500 flights, Turkish Airlines’ delays averaged out to 28 minutes and 36 seconds.
Although just under half an hour won’t meet the 3-hour threshold, at least some of those flights would have been delayed significantly.
In another recent incident, a technology malfunction on November 1, 2023, prompted Turkish Airlines to cancel over 100 flights. To address the situation, Turkish Airlines posted:
Due to our infrastructure works, there are interruptions in ticketing and reservation processes. We are working continuously to make your channels accessible as soon as possible. We kindly ask you to follow up-to-date information on our Social Media accounts.
So what can you do if your Turkish Airlines flights are cancelled or delayed? Well, thanks to EU 261, you could be able to claim up to €600 (£520) per traveller in compensation.
Aside from compensation, for a flight cancelled by the airline, you’re also entitled to either a new acceptable flight or a refund of the ticket price. If the new flight arrives more than 3 hours after the initial one, you may also be able to get Turkish Airlines compensation.
As for the time limit, passengers in the UK and Ireland, for example, have up to 6 years to make a Turkish Airlines interruption claim.
Denied Boarding and Missed Connecting Flights
Air passengers departing from an EU or UK airport are also covered in case they are denied boarding because of an overbooked flight. The compensation for Turkish Airlines' overbooked flights is similar to the one for delayed or cancelled flights. For more information, consult our guide to denied boarding compensation.
Lastly, you're also covered in case you missed a connecting flight. It has to be part of the same booking to qualify, and compensation is possible based on how late you finally arrive at your destination compared to the original arrival time. We also have a guide to missed connection compensation for further details.
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Extraordinary Circumstances
It would certainly be nice if every time a passenger encountered a Turkish Airlines delay or cancellation it was eligible, but that’s not the case. The main exception to EU261 compensation is called extraordinary circumstances. These are disruption causes that the airline has no control over. So, if your flight is interrupted for any of these reasons, Turkish Airlines isn’t liable:
- Bad weather like severe storms, fog, and blizzards.
- Security issues such as terrorist threats at the airport.
- Strikes by non-airline staff, including baggage personnel and air traffic control.
On the other hand, some common instances when Turkish Airlines is held accountable for paying EU261 compensation include strikes by their staff, scheduling issues, technical issues (except defects), and poor maintenance of aircraft.
Turkish Airlines Compensation: How Does it Work?
So, what can you do if Turkish Airlines changes your flight, delays you, or causes a cancellation? Well, the best course of action is to go through the Turkish Airlines complaints and compensation procedure to claim the money you're owed.
How to Fill Out a Turkish Airlines EU261 Claim Form
Completing the Turkish Airlines claim form can feel daunting for some. Visit their website and select the appropriate form from their customer feedback options. There are choices under “flight irregularities” that should apply to the types of disruptions we’re discussing. Be prepared as this can be a time-consuming process.
What To Do When the Turkish Airlines EU261 Claim Form Isn’t Working
When the form won’t load, asks for information you don’t have, or spits out an error, you won’t be able to submit it. You can contact the airline for help or wait as some issues resolve themselves on their own over time.
And if these options don’t appeal to you, AirAdvisor can make the whole thing a lot easier. Our experienced team full of airline compensation experts is very familiar with Turkish Airlines' cancellation policy and refund policy, as well as EU laws and passenger rights. We can make a delayed flight claim on your behalf to get the Turkish Airlines cancellation compensation you're entitled to.
To get started, use our flight delay compensation calculator to determine how much you could get.
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What To Do When Your Turkish Airlines Flight is Interrupted
What should you do if Turkish Airlines are cancelling flights and you're affected? What about delays? Here are the key steps to take:
- For cancellations and significant delays (over 5 hours), look into alternate flights right away with the airline. Everyone on your flight will be attempting to make arrangements to continue their journey, so speed is important here.
- Next, find and speak to an airline representative at the airport who will explain the situation to you in greater detail. Mostly, you want to get to the heart of why the flight was cancelled or delayed in the first place.
- Gather evidence to support your claim. Things like tickets, receipts, and photographs, can all be helpful later on when you try to claim compensation or get a Turkish Airlines refund.
- Thanks to EU 261, you can also request that the airline cover your basic needs while you wait during a delay or cancellation period. They should provide you with food and drink, and they may even have to pay for your accommodation if you need to wait overnight.
- Lastly, plan ahead and use our free online compensation calculator. This will tell you exactly how much compensation you could get so you’ll be informed if the airline tries to make you a low offer.
A few things to keep in mind when dealing with the airline:
- Don’t accept vouchers if possible. If Turkish Airlines is trying to offer vouchers instead of EU261 compensation or a cancelled flight refund, we recommend you pass. Vouchers can expire without you knowing and may have travel limitations.
- Know your rights. When the airline tries to offer compensation of any kind at the airport, be aware that this can negate your ability to claim EU261 compensation later on.
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FAQs
Can you get a Turkish Airlines refund?
It depends. If you cancel your own flight and don't book a flexible, refundable fare, you may not be entitled to a refund. But if the airline cancels your flight for reasons beyond your control, you should be able to get a full refund.
How much time do you have to make a Turkish Airlines EU261 compensation claim?
For passengers in either the UK or Ireland, you have up to 6 years to file your claim. Other countries have different time limits, so double-check and regardless, it’s always best to make your EU261 compensation claim ASAP.
How do you claim EU261 compensation from Turkish Airlines?
You can claim EU261 money directly from the airline’s website or via AirAdvisor. If you partner with us, you’ll benefit from our expert assistance, shorter wait times, and a better success rate than on your own.
Does Turkish Airlines pay EU261?
Turkish Airlines, like all other airlines that run flights into Europe, has to follow EU legislation and will pay out EU261 in the appropriate situations.
