Turkish Airlines Complaints - Common Types, Helpful Tips, Contact Info, and How We Can Help

I travelled to Marrakesch until date my bag is lost, return to Namibia Windhoek on the 12 April without my Bagg and i get no assistance from Turkish Airways

Offered overnight accommodation at 18.00hrs no refreshment provided untill 20.00hrs airline couldn't get connecting flight with it been Christmas so no holiday still had to pay holiday accommodation.Transport home from airport was difficult Christmas service shops shut or limited food stock the Christmas ruined.

Plane was cancelled and the one I was offered to Istanbul arrived after my plane to Kathmandu denatured so I was rescheduled for a flight from Istanbul appr 23 hours later. It will leave March 31 20:35 and arrive 06:15 April 1 I will miss a whole day in Nepal for my already short stay since I will leave back to Sweden Thursday April 3 It will affect first of all me in person but also our collaboration partner in Nepal that will miss meeting that was scheduled between us. All contact I had regarding this was taken care of online. Turkish did the best they could besides giving not so good information regarding the cancelled trip

On this day there was a global issue with the flight software due to an microsoft update and all the flights from Amsterdam airport were cancelled. i arrived at the airport around 09:00. After 6 hours waiting learned that the flight was cancelled. The airline was able to rebook the flight 3 days later.

Went to airport next day for 1pm flight but our next flight from istanbul was not confirmed so we didn't travel they had no buisness class till following Sunday so we cancelled all plans

Dear Turkish Airlines Customer Relations, I am writing to formally lodge a complaint regarding the appalling and unacceptable treatment my husband, my 11-month-old baby, and I experienced while traveling with Turkish Airlines on Monday, 24 February 2025. Our journey began at OR Tambo International Airport in South Africa, where we were met with unprofessionalism, rudeness, and what we strongly believe to be discriminatory behavior from your staff. Upon our arrival at approximately 14:00, before even reaching the check-in counter, we were stopped by a gentleman who requested our passports and visas. We provided our physical BRP cards, and when asked about our baby’s visa, we explained that the UK no longer issues physical BRP cards for children but instead provides a Share Code system, which allows verification of visa status online. The gentleman was completely unaware of this system and called his supervisor for assistance. Shockingly, the supervisor was also clueless and outright refused to acknowledge the validity of the Share Code. Instead, she demanded a printed document, showing a clear lack of understanding of UK visa procedures. At this point, my husband and I, both using UK SIM cards, were struggling to connect to the airport WiFi and were unable to retrieve the electronic visa. We asked for assistance, yet the supervisor dismissed our concerns and told us to “find our own way.” When I asked if I could connect to her hotspot so I could retrieve the document, she laughed at me and refused. This blatant disregard for our situation was not only distressing but also highly unprofessional. She continuously ignored us, even when I attempted to show her an official UK government email stating that airlines are required to accept the Share Code for visa verification. Feeling abandoned, I approached the Turkish Airlines ticket desk, where staff again refused to help, instructing me instead to find a manager. When I eventually located the supposed manager, she appeared to have little to no authority, as she deferred the matter back to the original staff members. Even worse, when I attempted to explain our situation, the previous supervisor spoke to the manager in a language we could not understand, which made us feel deliberately excluded. The manager then stated that she “could not do anything” and that the decision rested solely with the same unhelpful staff we had already spoken to. At this point, it was clear that we were being treated unfairly, and the manner in which we were spoken to, ignored, and refused assistance felt undeniably discriminatory. It seemed as though our different skin color played a role in how we were treated, which is absolutely unacceptable. To us, this was a blatant act of racism. The distress only escalated from here. Our baby was crying, hungry, and extremely distressed due to the unnecessary delay and stress. When I stated that I wanted to record a video to document our treatment, both the supervisor and the manager conveniently disappeared. The gentleman who originally stopped us then threatened me, saying that I “did not know what I was talking about.” This was deeply alarming and only reinforced our fear that we were being deliberately mistreated. After approximately 30 minutes, my husband finally managed to connect to the airport WiFi (taking his laptop out , resetting passwords since he needed my email as well as the security code was supposed to be sent to my email address and a lot of extra unnecessary hussle) and retrieve the necessary documents, proving that we had been correct all along. When we reached the check-in counter, the agent immediately asked for the Share Code, contradicting the previous staff members' refusal to acknowledge its validity. When I explained what had just happened, the check-in agent rudely dismissed my concerns, saying it was “none of her business” and that she was in a “different department.” When I attempted to ask her another question, she aggressively shouted at me, claiming I was “not letting her concentrate.” This entire experience was nothing short of humiliating, distressing, and utterly unacceptable. As paying customers, we expected professional and knowledgeable service, not to be subjected to racial discrimination, rudeness, and threats. Traveling with an infant is already challenging, and your staff made it a nightmare. Our son missed his milk, cried hysterically, and was completely unsettled due to the unnecessary stress and delays caused by your staff's incompetence. To make matters worse, one of our bags was missing upon our arrival in the UK, adding yet another layer of frustration to an already disastrous experience. Not mentioning that the original flight was 35 minutes delayed. This level of service is disgraceful, and I demand to know what Turkish Airlines intends to do to address this situation. What actions will be taken against the staff members involved (the whole team, flight controller's name was Makoma Snai if I am not mistaken), particularly the supervisor and the so-called manager, who failed to provide any assistance and instead chose to mock and ignore us? Why are employees who clearly lack knowledge of essential immigration procedures allowed to work in positions where they are responsible for verifying travel documents? What measures will Turkish Airlines implement to ensure that no other passengers experience such mistreatment in the future? I demand appropriate compensation for the emotional distress, humiliation, and suffering inflicted upon my family, especially my infant son, due to your airline’s incompetence. I expect a prompt and serious response addressing these concerns. If no satisfactory resolution is provided, I will escalate this matter to aviation regulatory authorities and consider further legal action. -- Kind regards