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Turkish Airlines Reviews

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108729 passengers’ reviews

  • d1Ataturk Havalimani Yesikoy, Istanbul, Turkey 34149
  • d21-800-874-8875 US +44 0844 800 6666 UK

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Turkish Airlines Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.55
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Total Reviews count

108729
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Review Sites Distribution

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Trustindex

3.5

37053 (34.1%)

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TripAdvisor

3.5

36636 (33.7%)

dist

Flight Radar

4.4

8722 (8%)

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Google

3.6

5366 (4.9%)

dist

Momondo

3.7

3807 (3.5%)

dist

Cheapflights

3.7

3803 (3.5%)

dist

Kayak

3.7

3803 (3.5%)

dist

Airlines-Inform

3.5

3541 (3.3%)

dist

Airline Quality

2

2647 (2.4%)

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PissedConsumer

2

949 (0.9%)

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FlightReport

4

815 (0.7%)

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eSky

4.3

579 (0.5%)

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Yelp

2.5

529 (0.5%)

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Airline Ratings

4

309 (0.3%)

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Productreview

1.4

67 (0.1%)

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SiteJabber

1.9

50 (0%)

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TrustPilot

1.5

34 (0%)

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Facebook

1

3 (0%)

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SkyTrax Ratings

4

(%)

3.55
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108729 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Turkish Airlines Pros and Cons - AirAdvisor Verdict

Strengths
  • chExceptional in-flight dining
  • chImpressive Business Class
  • chExcellent airport lounge
  • chGenerous stopover program
Weaknesses
  • chPoor customer service
  • chFrequent delays and cancellations
  • chInconsistent baggage handling
  • chUncomfortable cabin temperature
Verdict: "Great food and amenities but with frustrating service and delays."

Food quality isn’t usually seen as an airline’s most loved strength, but with Turkish Airlines, it seems to be all about the in-flight meals. Passengers rave about how the quality far exceeds expectations even in economy class. Meanwhile, numerous positive reviews mention the impressive business class with lie-flat seats for transatlantic flight as well as high quality amenities lile noise-cancelling headphones, power ports, and other perks. Turkish airlines is also praised for their stopover program that allows passengers a free one-night hotel stay in Istanbul for economy passengers. Conversely, multiple reviews complained about poor customer support for baggage issues, flight changes, and a slow response time for complaints. As well, flight disruptions were cited often among reviews along with a high number of incidents of baggage mishandling issues. A good number of reviews reported that the flight crew refused to adjust the overly warm temperature in the cabin which was not only uncomfortable, but led to an asthma attack in one case.

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Turkish Airlines On Time Performance Compared

Top 10 aircraft operators
(avg. daily flight and % vs. 2019)

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1. Ryanair

2536 (+9%)

Ryanair

2536
+9%

2. easyJet

1335 (-20%)

easyJet

1335
-20%

Turkish Airlines

1245
-7%

4. Lufthansa

1058 (-29%)

Lufthansa

1058
-29%

5. Air France

953 (-20%)

Air France

953
-20%

...

KLM

703
-18%

Wizz Air

672
+14%

Vueling

654
+8%

British Airways

644
-29%

SAS

532
-35%

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