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Turkish Airlines Reviews and Ratings

Read 83,648 verified passenger reviews to find out if Turkish Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Exceptional in-flight dining
Impressive Business Class
Excellent airport lounge
Generous stopover program

Cons

Poor customer service
Frequent delays and cancellations
Inconsistent baggage handling
Uncomfortable cabin temperature

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Turkish Airlines reviews

3.44

Terrible
(49)
Poor
(3)
Average
(8)
Very Good
(0)
Excellent
(2)

Chandrika B

Verified | Oct 31, 2025

Denver-Cairo
Business

Terrible refund policy and very bad customer service.

I had an atrocious and appalling experience with Turkish Airlines I was charged $5,579 for a $2178 worth of ticket and they denied my refund and did not even try to help me with any kind of compensation or whatsoever, and I was treated very badly at the airport and by customer service in and out of the flight. Me and my husband travelled to Cairo from Denver USA recently. I got my tickets for the travel beforehand and everything was ok, till we landed at Cairo. My passport had a little tear on a couple pages from my daughter who mistook it for a toy and damaged it a very little bit, so customs at Cairo Egypt were turning us back so I got flustered and changed our return ticket for the next flight but after being held at customs and border patrol for a little over 30mins everything went ok and I immediately went to a Turkish airlines counter talked about the whole thing and they helped me change my ticket back again to the previous dates. I paid $2718 for a change that was made for 30mins, and I was told to contact customer service for a refund. I contacted customer service they said they cannot help me and I have to do a feedback form. I had no help from anyone. We upgraded our return flight to business class and was entitled for a refund of the seat selection amount, and they denied me 3 times before giving it back to me. The inflight service was disgusting; I had to wait for over 30mins to get some water. One of the cabin crew was racist to me I felt like as I was waiting to use the restroom and there was a line for it so I am waiting in the line and when one of the restrooms opened up, she did not let me go in as it was my turn and instead tried to send the young girl behind me . The food had a very bad smell to it. Seats are so dirty and uncomfortable. There is so much more to this incident. As a valid paying passenger, I will never use this airline again.

Overall

CUSTOMER SERVICE
NOTHING

Denver-Cairo
Business

Mike H

Verified | Oct 19, 2025

San Francisco-İstanbul
Business

Terrible customer service

I contacted Turkish Customer Service. Travelers Beware. Turkish Customer service is poorly rated by other travelers for good reasons. I rate them as close to one star as possible. Their Service approach is to BS you and tell you have highly they value you, and then to ignore everything that you bring up to them. Their approach is that "The Customer is ALWAYS wrong. Turkish Airline is always right." They do not answer questions or address items that you present. Very poor or rather non-existent service.

Overall

extremely poor customer service
Food was OK for business

San Francisco-İstanbul
Business

Leong J

Verified | Oct 14, 2025

Kuala Lumpur-İstanbul
Economy

Denying my lost luggage compensation

Irresponsible airline and poor customer service. I lost my luggage upon arrival in Istanbul. Waited at the carousel for my luggage till the last luggage came out. Made a report instantly on the loss of luggage at the airport. Customer service there is not helpful and i was required to purchase essential items for my staythere for 10 days. I came back instantly wrote to them, took them a mth of checking came back to me denying my compensation. if you have a choice dont fly with them

Overall

lost of luggage
nothing

Kuala Lumpur-İstanbul
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Hari V

Verified | Sep 11, 2025

Atlanta-Delhi
Economy

Rude in-flight service, Not accountable for reservations

Upon landing in New Delhi From Istanbul, our reservation from New Delhi to Hyderabad isn't found. Indigo Airlines (India) said they don't have a record of us. However, Turkish Airlines Mobile App/Printed Tickets have us in the segment from Delhi to Hyd. Long story cut short, we had to purchase tickets to reach HYD from Delhi. Neither Airline customer service wants to explain how magically the reservation disappeared and blame each other. If you are an international traveler you wouldn't want to be in the position to land in Delhi (after many hours of flight) and be stranded in the airport without a reservation despite having booked one and paid for it. STAY AWAY from Turkish Airlines for US to India trip with connecting flight in India.

Overall

Connecting flight reservation not found. Had to purchase upon arrival in Delhi
Nothing stands out

Atlanta-Delhi
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Wj H

Verified | Aug 11, 2025

Nevsehir-İstanbul
Premium economy

🚨 Turkish Airlines TK2009...

🚨 Turkish Airlines TK2009 – Aug 10, 2025 Chaotic, Unprofessional, and Below Global Airline Standards 🚨 This was a complete breakdown in service. Hours of delays with almost no clear updates, boarded then unboarded, and finally cancelled. We were all reassigned to a 3 a.m. flight via a text notification because the ground staff had no idea what was happening. Throughout this process, the ground staff rarely bothered to communicate in English to help tourists, leaving many confused. The boarding process was pure chaos—no order, everyone rushing with no direction. The terminal was overcrowded with no seats, no electrical outlets to charge phones for checking flight status and downloading boarding passes, staff had no answers, baggage took forever, and my luggage arrived damaged with no staff on site to file damage claim. This experience was far below what anyone should expect from a global airline. Disorganized operations, lack of basic passenger care, and almost no real communication—Turkish Airlines needs to take serious action to fix this. We will avoid taking Turkish airline if we can going forward!!

Nevsehir-İstanbul
Premium economy

So M

Verified | Jul 18, 2025

İstanbul-Athens
Economy

shop and miles. Turkish Airlines ??? A SCAM !!!!

I can log in into my miles and smiles account but I can not login in shop and miles.???This is proof they purposely prevent users from redeeming their miles for gifts I have the same issue for months, I sent over 10 feedback and I always get the same reply: "We are currently working on the activation process for Shop&Miles membership. During this period, transactions cannot be processed." It's clear that they don't want you to spend your miles. TURKISH AIRLINES MILES !!! I guess this is deliberately done, so it can make a percentage of people just give up & never redeem their miles. many consumers are affected by the same issue, a claim against them must be raised !!!

İstanbul-Athens
Economy

Rayan O

Verified | Jun 16, 2025

İstanbul-London
Economy

This was the first time...

This was the first time I’ve ever had a negative experience on a plane. I was flying from Istanbul to London (TK1985 on June 16) and had planned to rest during the flight. Shortly after takeoff, I reclined my seat like many other passengers around me. A woman seated behind me began tapping my arm and very rudely told me not to recline my chair. She continued to raise her voice, demanded that I sit upright, and even touched me repeatedly despite me telling her to stop. My husband and I asked her to talk to a flight attendant to assist her as her behavior became increasingly rude and entitled. When the attendant (Serkan) arrived, he surprisingly asked me to put my seat upright despite the fact that we were well into the flight and everyone around us had their seats reclined. I explained that if there was a rule about not reclining, it should apply to everyone not just my husband and I because the girl said so. Instead of trying to de-escalating the situation fairly, Serkan apologized to the disruptive passenger and said I must put my chair up and I refused because it was unfair to only my husband and I. He spoke to us in a condescending tone for the rest of the flight and was noticeably cold when serving us meals, even though he was polite to other passengers. It made us feel singled out and disrespected. He ended up calling a crew lead member to come when I refused to put my chair up. She listened calmly to both sides, apologized to us for the situation, and offered to move us to different seats, which we accepted. She continued to check on us throughout the flight and was very professional. We appreciated her empathy and efforts. Unfortunately, the overall experience left us feeling deeply uncomfortable. I paid for the same economy ticket as the other passenger and had every right to use the recline feature like everyone else. I don’t know if Serkan’s behavior was due to personal biases or something else, but it felt discriminatory. I’ve never been treated like this on a flight before, and I hope Turkish Airlines takes steps to ensure crew members treat all passengers fairly and respectfully.

İstanbul-London
Economy

Verified | Apr 20, 2025

Houston-Cairo
Economy

Worst customer service ever seen...

Worst customer service ever seen center and at the airports , poor communication, customer service agents talk unpolite and non-professional. I added my infants to my reservation and never sent me tickets confirmation and made me missed my flight.

Houston-Cairo
Economy

Verified | Jan 24, 2025

İstanbul-Alma-ata
Economy

Aggressive flight attendant of Turkish Airlines

Unfortunately, my family experienced rude service from Turkish Airlines on 23.01.25 on the Istanbul-Almaty route. Horrible flight attendant. She was agressive with rude behavior. Ignored the inconvenience and our problems and forbade other flight attendants to help and ask questions because she did not like my family. Yelled at me in front of my infant child, who barely fell asleep. Tried to find out her first and last name, but they did not let me. A dark-haired, small Kazakh or Kyrgyz woman with glasses, aged 40+, who definitely did not get this job because she passed the qualification.

İstanbul-Alma-ata
Economy

Verified | Jan 24, 2025

İstanbul-Alma-ata
Economy

Aggressive flight attendant of Turkish Airlines

İstanbul-Alma-ata
Economy

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Turkish Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

83648

Review Sites Distribution

AirAdvisor
3.44
83648 (100%)
TripAdvisor
3.5
39978 (47.8%)
Flight Radar
4.45
10891 (13%)
Trustindex
1.8
10340 (12.4%)

Cheapflights
3.7
4473 (5.4%)
Momondo
3.7
4473 (5.4%)
Kayak
3.7
4468 (5.3%)
Airlines-Inform
3.62
3943 (4.7%)
Google
3.9
1233 (1.5%)
FlightReport
4.05
962 (1.2%)
eSky
4.4
728 (0.9%)
PissedConsumer
2
702 (0.8%)
Yelp
2.5
557 (0.7%)
Airline Ratings
4.4
337 (0.4%)
Productreview
1.3
132 (0.2%)
TrustPilot
1.5
98 (0.1%)
SiteJabber
2.4
50 (0.1%)
Facebook
1
3 (0%)
SkyTrax Ratings
4
(%)

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3.44

83648

3/5 overall

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Turkish Airlines Reviews and Ratings

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Turkish Airlines reviews