United Airlines Reviews
198665 passengers’ reviews
United Airlines, Inc, PO Box 06649, Chicago, IL 60606, United State
1-800-UNITED-1 1-800-864-8331
198665 passengers’ reviews
United Airlines, Inc, PO Box 06649, Chicago, IL 60606, United State
1-800-UNITED-1 1-800-864-8331Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.18Total Reviews count
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SkyTrax Ratings
(%)
198665 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Helpful, attentive staffComfortable cabinsExtensive global network
Frequent delays and cancellationsPoor customer servicesInconsistent communicationUnited Airlines garnered many positive remarks about their helpful and very kind flight attendants who made the experience more enjoyable. Cabin and seat comfort, especially in business and first class also received high marks, and United’s wide range of international routes figured prominently among the airline’s strengths. Among the negatives were frequent flight disruptions that caused considerable frustration among passengers, especially when they caused missed connections. As well, numerous negative reviews reported bad experiences with gate and customer service agents who were considered rude, dismissive, or unhelpful. Passengers also mentioned problems with poor communication and the inconvenience of lost or delayed luggage as shortcomings.
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