KLM Reviews: Comprehensive Rating
60240 passengers’ reviews
KLM Royal Dutch Airlines P.O. Box 7700 Schiphol East Airport Amsterdam, Netherlands, 1117
+44 20 7660 0293
60240 passengers’ reviews
KLM Royal Dutch Airlines P.O. Box 7700 Schiphol East Airport Amsterdam, Netherlands, 1117
+44 20 7660 0293Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.36Total Reviews count
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60240 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Helpful Cabin CrewPunctualityEfficient Boarding Process
Baggage HandlingOverbooking and CancellationsInconsistent Customer ServiceThe 60218+ reviews show that KLMs biggest strength is their flight experience with attentive cabin crew in Business and First Class as one of the most mentioned benefits. Passengers also spoke highly about the airline’s on-time service especially for shorter European flights and the smooth and efficient boarding process. KLM had quite a few complaints about lost and delayed baggage, with many passengers reporting frustration with long wait times and getting compensated. Overbooking was another big issue especially for Business Class passengers, and there were many complaints about the lack of communication for flight cancellations.
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KLM
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