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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Ademola A

Verified | Jul 28, 2026

Manchester-Amsterdam
Economy
Successful claim

Flight cancellation

My flight was cancelled just about onboarding. This had a very negative effect on my schedule and activities. It also caused emotional trauma for my wife.

Manchester-Amsterdam
Economy
Successful claim

Morton B

Verified | Jul 14, 2026

Kilimanjaro-Amsterdam
Business

Broken seat in business class

My wife and I recently flew from Montreal Canada to Kilimanjaro Africa. We were celebrating our 45th anniversary. We are both in our 70's. We booked business class which was excellent going but not so returning. On the flight from Kilimanjaro to Amsterdam, my wife's seat, partway into the flight, would not move from take off and landing position. The cabin crew worked on it but to no avail. I was asleep. There were no other seats available in business class and she was forced to remain upright through the 8.5 hour flight. She has back issues and requires wheel chair assistance in the airport. She was in a lot of pain because of the position that she was forced to stay in during that flight. She was offered 500 Euros on the spot by one of the cabin crew but she was told that she could get a better compensation by going through KLM directly when we arrived home. I sent an email to customer service at KLM and after much back and forth, Alvaro Saez (KLM's customer service representative that was handling my issue) would not budge with a better offer than a VOUCHER for 200 Euros. I paid $14,000 Canadian dollars for each of our tickets and I expected to be REIMBURSED the difference between the business class ticket that I paid for and an economy ticket for that part of my return to Amsterdam--not a voucher. My wife's ticket was a contract between KLM and her to deliver a very expensive seat that would turn into a bed with the touch of a button. Her seat would not move so that was a breach of the contract and money should have been returned because, in the end, she did not get what she paid for. I would have thought that airlines would be fair about compensation but it would seem that no one really cares about customers anymore--certainly not KLM.

Overall

We were not denied boarding but there was no option for our issue. Business class seat would not move from take off and landing position to a bed during the 8.5 hour flight
The cabin crew tried to fix the problem but were unable and there were no free business class seats available to switch

Kilimanjaro-Amsterdam
Business

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Denied boarding.

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Mahjar A

Verified | Jul 6, 2026

Economy

Unhelpful and unprofessional compan...

Unhelpful and unprofessional company. Very poor customer service and no willingness to resolve issues. I would not recommend them.

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Robert D

Verified | Jul 5, 2026

Glasgow-Amsterdam
Premium economy

Better take another airline

I am a KLM frequent flyer reason being I have no other option other than taking a massive detour so I consider myself well placed to write a review. I fly weekly with KLM and in my opinion is they are on par with Easy Jet but they change a premium price. The aircraft are generally old and subject to many delays caused by technical issues and it’s not uncommon to have delays and cancellations. Obviously they are a massive company therefore the customer services are awful the cabin crew try their best. My advice is if you have a choice then exercise it and avoid travelling with KLM

Overall

Again technical problems
None

Glasgow-Amsterdam
Premium economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Olabisi O

Verified | Jun 30, 2026

Lagos-Dublin
Economy

Flight delay

Very bad airline to travel with. Very rude and unsupportive staff at Lagos Muritala airport. Needs to train their staff to be more professional and polite to customers

Lagos-Dublin
Economy

Michael O

Verified | Jun 30, 2026

Accra-Bristol
Economy

Flight cancellation

KLM, I know has changed and I'm sorry. I hope they will do better than this. Very poor service. And you miss a flight they will charge your ticket for you at know cost. They need to bring old klm back.

Accra-Bristol
Economy

Angel Kate P

Verified | Jun 25, 2026

Amsterdam-Manila
Economy
Successful claim

Flight cancellation

they cancel the flight like 30mins before departure without proper announcements and didnt provide any hotel, I begged them to find me where I can relax since my flight was 20:15 and im already there 1300 but they told me to book for a hotel for myself and I explained that I don’t know anything there since it was my first time in Europe airport I don’t have euro money and internet since my phone cannot access the free wifi in airport but they just ignore me and i have nothing to do but to stay in airport for like morethan 30hours since my next flight was the day after 21:20 departure time. They gave me a voucher worth 15euro but just only 1 meal because its very expensive there and I am very starved until my flight came, I just keep crying there. Worst Airlines I ever had.

Amsterdam-Manila
Economy
Successful claim

Christopher S

Verified | Jun 17, 2026

Kuala Lumpur-Amsterdam
Economy

Last Minute Seat Change, No advance notice, Bad Service

Prior to departure, I had specifically selected and paid an additional fee for a certain seat. When I arrived at the boarding gate, I was unexpectedly informed that I could no longer be assigned seat without any prior notification or explanation. * No reason was provided for why my confirmed and paid seat assignment was withdrawn. * The change was communicated only at the point of boarding, leaving me with no opportunity to discuss alternatives. I had specifically paid for a preferred seat because of the additional comfort and legroom it provided. * The replacement seat was a middle seat and one of my least preferred seating options, offering significantly less comfort and no ability to stretch my legs as intended. * Given the circumstances, I would have expected either a clear explanation for the change or an effort to offer a comparable or better alternative seat, none of which were offered.

Overall

Poor handling and service
In-flight entertainment available

Kuala Lumpur-Amsterdam
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

John S

Verified | Jun 15, 2026

Cork-Bergen
Economy

Flight delay

Had a 9 hour flight delay with minimal compensation for food. Arrived at our hotel at 2 AM. A memorable flight and hotel stay we hope to never have to repeat.

Cork-Bergen
Economy

Mary S

Verified | Jun 15, 2026

Bergen-London
Economy

Flight delay

Our flights were fine but cancellation of our departing flight and delay of our return flight was very stressful and involved an overnight stay.

Bergen-London
Economy

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

KLM Royal Dutch Airlines reviews

Flight cancellation

Comments

Broken seat in business class

Comments

Unhelpful and unprofessional compan...

Comments

Better take another airline

Comments

Flight delay

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Last Minute Seat Change, No advance notice, Bad Service

Comments

Flight delay

Comments

Flight delay

Comments

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KLM Royal Dutch Airlines Ratings

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Broken seat in business class

Comments

Unhelpful and unprofessional compan...

Comments

Better take another airline

Comments

Flight delay

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Last Minute Seat Change, No advance notice, Bad Service

Comments

Flight delay

Comments

Flight delay

Comments

KLM Royal Dutch Airlines Ratings

Join the conversation! What do you think of KLM Royal Dutch Airlines

How does KLM Royal Dutch Airlines compare?

Compare KLM Royal Dutch Airlines with:

3 ways to claim compensation from KLM Royal Dutch Airlines

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No disrupted flights were found

Free and Instant Compensation Checker

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