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KLM Royal Dutch Airlines Reviews and Ratings

Read 53,476 verified passenger reviews to find out if KLM Royal Dutch Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Helpful Cabin Crew
Punctuality
Efficient Boarding Process

Cons

Baggage Handling
Overbooking and Cancellations
Inconsistent Customer Service

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

KLM Royal Dutch Airlines reviews

3.07

Terrible
(47)
Poor
(15)
Average
(9)
Very Good
(6)
Excellent
(13)

Hiroo K

Verified | Sep 16, 2026

Philipsburg-Amsterdam
Economy

Flight delay

Lost 4 days of work, 1 while going and the other date 3 days of return as had to delay stay as work was unfinished due to reaching late.

Philipsburg-Amsterdam
Economy

John R

Verified | Sep 12, 2026

London-Mulhouse
Economy

Flight delay

Delayed leaving London City Airport for Basal. Missed connecting flight in Amsterdam and had to wait eight hours for the next flight. We were not offered an food and drink vouchers, even though the Airline new we were delayed. Due to the delays we missed our cruise ship departure from Basal.

London-Mulhouse
Economy

Dora M

Verified | Sep 5, 2026

Amsterdam-Split
Economy

Worst experience in my life

Absolutely the worst travel experience of my life. KLM delayed my flight twice, then cancelled it despite knowing we wouldn’t fly. I met passengers from the same flight at the Hilton who were given accommodation, while I was denied a hotel and left with nowhere to go. All nearby hotels were fully booked, and KLM’s desk was closed after 22:00. I spent the night scared and cold at the airport and missed my friend’s wedding. This unequal and discriminatory treatment is completely unacceptable.

Overall

UNFAIR TREATMENT
SHAME ON YOU

Amsterdam-Split
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Wayne P

Verified | Sep 2, 2026

Amsterdam-London
Economy
Successful claim

Flight cancellation

Will never use again Agents are not very helpful or empathetic I got no help at all I was left with less money and almost stranded because of lack of communication

Amsterdam-London
Economy
Successful claim

Geir S

Verified | Aug 24, 2026

Amsterdam-Toulouse
Economy

Flight cancellation

Poor information and re-routing of cancelled flight. Spending hours to figure out what to do, copy receipts, uploading, file size limits etc etc. - completely a mess.

Amsterdam-Toulouse
Economy

Samuel T

Verified | Aug 21, 2026

Amsterdam-Gothenborg
Economy
Successful claim

Denied boarding

It was good service nice personal and i hade nice trip i don’t have Word to discrabe it but it was fun i happy to fligh KLM air line

Amsterdam-Gothenborg
Economy
Successful claim

Stephen C

Verified | Aug 20, 2026

Edinburgh-Nuernberg
Economy

Denied boarding

Not unimpressed with KLM as it was them who made us miss our flight and have not taken any responsibility in this. Earlier this year KLM cancelled our flight to Edinburgh from Amsterdam

Edinburgh-Nuernberg
Economy

Eleanor M

Verified | Aug 14, 2026

Houston-Nairobi
Economy

Denied boarding

Very poor customer service and check in agents, nobody offered me a way forward solution. Both they lack full information about the airline. I was denied to boarding my flight when I arrived at airport 2:34 PM and departure time was 3:25 PM.

Houston-Nairobi
Economy

Mark B

Verified | Aug 4, 2026

Amsterdam-Leeds
Economy

Flight delay

Good system for claims. It is a shane you have to write a minimum of 100 symbols here though as that is a lot. I do not think it necessary.

Amsterdam-Leeds
Economy

Philip C

Verified | Aug 2, 2026

Washington-Amsterdam
Economy

Never Again will I fly KLM

Flying with KLM is fine. Customer Service is a disaster. I tried to change a flight from Seattle to Amsterdam to Washington DC to Amsterdam. I tried to do this on line. It took a week for the agent to get back to me on the website, and then I was told there was nothing they could do for me. I went to Schipol airport and the agent there changed my flight immediately and informed me that I would have to make my own way from Seattle to Washington. This I did at a cost of only Euro 175. When I got to Seattle, I was informed that the change was removed from the system and I would have to pay an unspecified fee to make the change. I spent the better part of the night waiting for the cost of the change to come through, and by 0730 the next morning, I still did not know how much the cost of the change would be. Since I was already in the process of boarding my flight to Washington, I had to make a decision as to chance the cost of the change or cut my trip short and board the flight that had not been changed, later that day. I decided that prudence would be not to end up a no show and risk the full fare being charged for the Washington-Amsterdam flight. I did so, and only found out the cost of the change upon my arrival in Amsterdam. When I complained that I had a ticket flight from Washington to Amsterdam, and I demonstrated that I had a confirmation, KLM basically said they were sorry, these things happen and maybe my next experience would be better. I don't think there will be a next experience with KLM. It is clear they do not care about their customers in the back office. I am out Euro 175 and 6 days short on the trip.

Overall

Abysmal Customers Service

Washington-Amsterdam
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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KLM Royal Dutch Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.07

Total Reviews count

53476

Review Sites Distribution

AirAdvisor
3.07
53476 (100%)
TripAdvisor
3.5
36028 (67.5%)
TrustPilot
1.3
9020 (16.9%)
Kayak
3.9
1577 (3%)

Google
2.3
1446 (2.7%)
FlightReport
3.75
1254 (2.3%)
eSky
4.1
756 (1.4%)
Glassdoor
3.9
714 (1.3%)
Airlines-Inform
3.51
705 (1.3%)
Mouthshut
2.04
678 (1.3%)
Consumer Affairs
1.3
288 (0.5%)
Yelp
2.2
215 (0.4%)
Airline Ratings
2.97
127 (0.2%)
PissedConsumer
2
95 (0.2%)
Productreview
1.4
65 (0.1%)
Reviews.io
2.13
16 (0%)
SiteJabber
2.3
7 (0%)
Hellopeter
1.3
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.07

53476

3/5 overall

3 ways to claim compensation from KLM Royal Dutch Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with KLM Royal Dutch Airlines by following the steps below
1. Fill in the feedback and claims form on the KLM Royal Dutch Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

KLM Royal Dutch Airlines reviews

Flight delay

Comments

Flight delay

Comments

Worst experience in my life

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Denied boarding

Comments

Denied boarding

Comments

Flight delay

Comments

Never Again will I fly KLM

Comments

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KLM Royal Dutch Airlines Ratings

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KLM Royal Dutch Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Flight delay

Comments

Worst experience in my life

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Denied boarding

Comments

Denied boarding

Comments

Denied boarding

Comments

Flight delay

Comments

Never Again will I fly KLM

Comments

KLM Royal Dutch Airlines Ratings

Join the conversation! What do you think of KLM Royal Dutch Airlines

How does KLM Royal Dutch Airlines compare?

Compare KLM Royal Dutch Airlines with:

3 ways to claim compensation from KLM Royal Dutch Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker