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Virgin Atlantic Airways Reviews and Ratings

Check 22,680 verified passenger reviews to find out if Virgin Atlantic Airways is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

On-time performance
In-flight entertainment
Upper Class meal service
Overall on-board experience

Cons

High ticket prices
Food quality in economy
Issues with customer service

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Virgin Atlantic Airways reviews

3.99

Terrible
(11)
Poor
(2)
Average
(2)
Very Good
(1)
Excellent
(1)

Daniel B

Verified | Oct 20, 2026

London-Los Angeles
Economy

Denied boarding

Terrible check-in service. Predatory practices with their unique '1 hour before check-in gate or we deny you on the flight' rule (most have a 45 minute rule). On-flight entertainment has severely nose-dived in 20 years as well. At least the on-flight staff were kind. The food was ghastly though. Not sure what's happened but hope Branson comes back to look at what's happened since his hands-off-ness.

London-Los Angeles
Economy

David G

Verified | Oct 7, 2026

London-Orlando
First

We flew upper class to Orlando, we ...

We flew upper class to Orlando, we found the aircraft was very old and dated, the cabin service was appalling, on the out bound flight VS91 we was only offered drinks once we pressed the call buttons mid flight to ask for drinks no one was answering, we found mid flight most of the cabin crew had gone to bed !, We paid for the WiFi but it was not working we asked a crew member who said yes it doesn't and no one told us and no refund, its been about 12 years since I used the upper class service and its not the same in fact its not upper class anymore a complete waist of money Avoid.

Overall

Poor cabin Service
None

London-Orlando
First

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to £1,600 for Baggage problem.

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Sudheer B

Verified | Oct 4, 2026

Mumbai-London
Economy

Flight cancellation

The flight was cancelled but there was no communication from the airline. I travelled from a different city Pune to Mumbai only to know that the flight was cancelled. Appalling really.

Mumbai-London
Economy

Osahene O

Verified | Sep 10, 2026

Toronto-London
Economy
Claim escalated to airline

Denied boarding

A very bad customer service with no regards for humanity. All they care about is making money. They lie and leave families including infants to suffer at the airport without any support. Very shameful

Toronto-London
Economy
Claim escalated to airline

Osahene O

Verified | Sep 4, 2026

Toronto-London
Economy
Claim escalated to airline

Denied boarding

I have never travel on Virgin Atlantic and i was very much looking forward to it but the action and attitude of their check in desk and staff at Toronto Pearson Int Airport has left a very bad taste in mouth. I will never ever use Virgin even if its given to me for free. My family was refused boarding even though their own customer service advisor did everything to change the situation but they refused and they went ahead to lie on our ticket that we did not a NO SHOW which is so evil and unethical. Refusing a family with 3 and 7 year old, leaving us to sleep at the airport without any support and laying is too low. They have to bow their head in shame. I wish i can give negative 5 stars rating.

Toronto-London
Economy
Claim escalated to airline

Anonymous member

Verified | Jul 5, 2026

London-Orlando
Economy

The Virgin Atlantic Website is comp...

The Virgin Atlantic Website is completey dysfunctional. You will loose days and weeks trying to contact customer service. They hide buttons the website should display that would avoid the pain of utter pain of calling customers service. These are deliberate barriers to providing the service they set out to deliver. A complete shambles of an opeation

Overall

Extremely poor customer service
None

London-Orlando
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to £1,600 compensation for Baggage problem.

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Anonymous member

Verified | Jul 2, 2026

Economy

Toronto to London and back: Awful

Toronto to London and back: Food was terrible, not enough meat meals and veg option was completely inedible, entertainment was very limited, AC on the plane didn't work for the first 2 hours: sat in a furnace. Truly our worst flight experience ever.

Overall

AC not working

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to £1,600 compensation for Baggage problem.

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Adrian M

Verified | Mar 26, 2026

London-Point Salines
Business

Virgin Atlantic joins Rip of Britain Club

I have purchased a return flight to Grenada from London Heathrow buying upper class out and premium economy back with the idea that I could use the miles that I had accumulated when flying with them. When I look on their reward seat checker I can see that my return flight from Grenada is 170000 miles to buy a premium economy ticket and 320000 miles to buy an upper class ticket. Logic would say therefore that an upgrade would be roughly around 150000. However to my horror they quote me 652000 miles per person to upgrade. To make matters worse its on their old planes so actually upper class is not that special. I can only think that they are taking the members to the cleaners. They have just joined the Rip of Britain club. There is no other explanation for it. Quite frankly disgusting

London-Point Salines
Business

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to £520 in compensation.

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Cesare R

Verified | Mar 9, 2026

London-Boston
Economy
Claim escalated to airline

Flight cancellation

Awful. Canceled my flight just a few hours before departure. won't rebook me on another flight. Completely disrupted my work trip to Boston.

London-Boston
Economy
Claim escalated to airline

Cesare R

Verified | Mar 9, 2026

London-Boston
Economy

This company is really terrible. Th...

This company is really terrible. They do heavy overbooking and then they cancel flights without explanation, they call it operational problems. They promise to rebook you on partner airlines but this is a lie. Last time I fly with this airline company.

London-Boston
Economy

Comments

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AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Virgin Atlantic Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.99

Total Reviews count

22680

Review Sites Distribution

AirAdvisor
3.99
22680 (100%)
TripAdvisor
4
16834 (74.3%)
Flight Radar
4.45
2620 (11.6%)
Google
4.6
1193 (5.3%)

Kayak
3.7
694 (3.1%)
TrustPilot
1.9
539 (2.4%)
Yelp
2.5
178 (0.8%)
ConsumerAffairs
1.4
132 (0.6%)
Airlines-Inform
4.3
121 (0.5%)
FlightReport
4.1
69 (0.3%)
PissedConsumer
2.4
63 (0.3%)
Influenster
4.7
45 (0.2%)
eSky.eu
4.4
45 (0.2%)
Airline Ratings
3.34
35 (0.2%)
Reviews.io
2.94
31 (0.1%)
Productreview
2.2
27 (0.1%)
SiteJabber
3.4
8 (0%)
Hellopeter
1
4 (0%)
Tiket2
4
(%)

Join the conversation! What do you think of Virgin Atlantic Airways

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Compare Virgin Atlantic Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.99

22680

4/5 overall

3/5
3/5
3/5
3/5
3/5
3/5
3/5
3/5
3/5
3/5

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