Virgin Atlantic Airways Reviews and Ratings

Check 24,745 verified passenger reviews to find out if Virgin Atlantic Airways is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

On-time performance
In-flight entertainment
Upper Class meal service
Overall on-board experience

Cons

High ticket prices
Food quality in economy
Issues with customer service

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Virgin Atlantic Airways Ratings

All-time Rating & Reviews

Average Star Rating

3.8

Total Reviews count

24745

Review Sites Distribution

AirAdvisor

3.8

24745 (100%)

TripAdvisor

16687 (67.5%)

Google

3.59

3218 (13%)

Airline Quality

2.5

875 (3.5%)

Cheapflights

3.75

678 (2.7%)

Momondo

3.75

678 (2.7%)

Kayak

3.75

678 (2.7%)

TrustPilot

496 (2%)

Tiket2

495 (2%)

Yelp

2.6

179 (0.7%)

ConsumerAffairs

1.4

132 (0.5%)

Flight Radar

4.45

121 (0.5%)

Airlines-Inform

4.2

110 (0.4%)

FlightReport

4.1

69 (0.3%)

PissedConsumer

2.4

63 (0.3%)

Hellopeter

2.4

57 (0.2%)

Influenster

4.7

45 (0.2%)

eSky.eu

4.4

45 (0.2%)

Airline Ratings

3.34

35 (0.1%)

Reviews.io

3.1

27 (0.1%)

Productreview

2.6

25 (0.1%)

SiteJabber

4.4

8 (0%)

How does Virgin Atlantic Airways compare?

Compare Virgin Atlantic Airways with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.8

24745

4/5 overall

3/5

0

0/5 overall

0/5

3 ways to claim compensation from Virgin Atlantic Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Virgin Atlantic Airways by following the steps below
1. Fill in the feedback and claims form on the Virgin Atlantic Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Virgin Atlantic Airways Reviews and Ratings

Pros

Cons

Pros

Cons