Virgin Atlantic Reviews: Consolidated Rating
27830 passengers’ reviews
Virgin Atlantic Airways The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF United Kingdom
+44 0344 874 7747 - UK +1 800 862 8621 - US
27830 passengers’ reviews
Virgin Atlantic Airways The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF United Kingdom
+44 0344 874 7747 - UK +1 800 862 8621 - USLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
4.12Total Reviews count
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27830 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
On-time performanceIn-flight entertainmentUpper Class meal serviceOverall on-board experience
High ticket pricesFood quality in economyIssues with customer serviceVirgin Atlantic is regularly praised for providing an enjoyable flight experience, especially in the Upper Class cabin where an impressive meal service sets a high bar. Passengers also seem to appreciate the airline’s excellent in-flight entertainment options and reliable on-time performance record. On the other hand, many passengers commented about the high ticket prices especially when compared to competitors on similar routes. Also, many reviewers found the overall onboard experience to be positive, but the food quality in the economy cabin proved to be sub-par. Another weak point is the airline’s customer service, which presented problems for some, particularly with regard to delays and cancellations.
Bad experience with Virgin Atlantic?
Find out if your flight qualifies to as much as £520 (€600)!Bad experience with Virgin Atlantic?
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