Virgin Atlantic Complaints: Contact Number, Email, and Form

My flight, originally booked for 28/12/24 at 20:15 PM, was rescheduled to 29/12/24 at 18:00 PM, resulting in my arrival very late on 30/12/24 at 2:20 AM. I discovered this rescheduling without any prior notification from the agency (https://www.getaflight.co.uk/), which left me unprepared and significantly disrupted my travel plans. Not only was I not informed of the change, but no explanation was provided as to why my flight was rescheduled. This lack of transparency and communication created uncertainty about my travel plans and caused undue stress. As a paying customer, I expected to be informed proactively about any changes to my booking, including the reasons behind them, which did not happen. Despite reaching out to the agency multiple times, I only received a response after persistent efforts, including making phone calls. Even after I was informed of the new schedule, the promised updated e-ticket was not sent promptly. I had to follow up repeatedly to ensure I could proceed with check-in on the day of my flight, and even then, I could not complete the check-in process online and had to do it at the airport. This delay and poor handling of communication caused considerable inconvenience, including: Uncertainty about my travel plans, as I was unaware of the rescheduling until I checked the airline’s website. Time and effort spent on repeated follow-ups just to get basic information about my booking. Lack of proactive assistance or compensation for the disruption and inconvenience caused. As a result of this rescheduling, I arrived at my destination one day later than originally planned, severely impacting my schedule. This experience has been frustrating and deeply unsatisfactory. I am requesting compensation to address the inconvenience and stress caused by this situation. As a customer, I relied on the agency for clear communication, transparency, and professional handling of my booking—none of which were adequately provided in this case.

On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card again and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through directly. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Lorna

On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna

On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller

On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller On October 20th representative, I got a telephone call telling me that my beloved sister was critically ill and that I should fly out to Jamaica to see her and that she was asking for me. In shock and extremely upset, I set about trying to get the fares to fly out to see her as I had only just returned from a visit with her and thought that she was doing well. I’m 75 years old and live on a pension so I have very limited funds and as this was very short notice the fare was prohibitively expensive. I therefore had to borrow money to pay for the fares, something I detest doing. I managed to borrow nearly the full amount. I booked the flight immediately and got confirmation only for it to drop off again as my bank denied the payment because of insufficient funds. This was clearly an error as I had more than enough funds in my account to cover the fares. After several frantic calls to Virgin a customer service representative informed me that the person that booked my flight erroneously put it through TWICE! which would be the only explanation for the payment not going through. I contacted my bank, the funds were there but Virgin would not put it through with my debit card and informed me that I had to go to the Virgin desk at Heathrow Airport as the machines there had the facility to put the payment through. I live in Crawley, I’m already stressed, and upset and trying to prepare for an emergency flight and have to leave my house to go all the way to Crawley to pay for a flight because of the incompetence of a booking clerk at Virgin Atlantic. I get to the Virgin desk at Heathrow only to be told that I need to pay by cash as they had tried too many times to put the payment through with my debit card, this after I asked specifically if this would be a problem and was told no. I of course missed the flight I had booked and now had the utter embarrassment of asking for a further loan of £1,888 in cash as my bank would not release the original payment for reasons I’m still unsure of . I spent the day going backwards and forwards from Virgin to my bank no one would help me and I’m stuck in the UK through no fault of my own whilst I’m sick with anxiety and worry about my beloved sister. Then I got the call I was dreading that my loved one had passed away without seeing me and me not being able to say goodbye. My grief and anger is indescribable. I’m still recovering, I got sick brought on by grief, stress, financial worries and all because of the errors and lack of care and help from Virgin Atlantic staff at Heathrow and a booking office. Of course NO ONE will take responsibility. I spent taxi fares between Crawley and Heathrow, money to leave my luggage in lock up to save me lugging them around, and I had to sleep at the airport to ensure I would not miss the flight that I eventually got On top of everything, I’ve recently received a message to say that my return flight has changed. I’m staying in a remote part of the Island, the new flight times are not convenient for me. I would be very grateful if Virgin Atlantic would see fit to compensate me for the pain, grief, expense and suffering I have experienced through this ordeal. I would very much appreciate a prompt response and look forward to hearing from you. Best regards. Sincerely, Lorna Miller

First flight leaving LAX had a cargo issue so they delayed the flight at LAX departure on 12 Jan at 3:20 pm, Causing the flight to Mumbai departing LHR at 11:30 am is missed. I am rebooked on another flight departing at 6:15 pm on Jan 13. We had booked twin ticket from Mumbai to my home town city Surat Gujarat. Which is also missed and costing us the train ticket cost of 75 Eurobdorbtwo passengers. In addition there was no meal voucher is given on Airport so we had to purchase lunch at a cost of 22 Euro for two of us on LHR airport. You can call me on +18189605400 for any question.