How do I contact Virgin with a complaint?

Use AirAdvisor. When you don’t want to go through a lengthy process yourself, we’re here to help. Starting a claim takes less than 5 minutes, and our success rate is only one of the reasons we have over 620,000 satisfied customers. Otherwise, the Virgin complaints form is the best option.

What’s the easiest way to contact Virgin?

The online form or live chat are the best methods of contact. You’ll get the quickest response and won’t wait as long as you would using email or calling.

Does Virgin ever issue refunds?

Virgin Atlantic must either rebook your flight at no charge or issue a full ticket refund for cancelled flights.

What’s Virgin Atlantic’s complaint response time?

Virgin Atlantic generally responds to complaints and other correspondence in no more than 7 working days.

Is Virgin Atlantic reliable?

The data we gathered from our research on the top UK airlines showed us that Virgin is one of the most reliable airline choices in the UK. The only airlines with fewer cancelled flights and more on-time arrivals in 2022 and 2023 were Blue Islands and Jet2. Not too bad!

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RATED 4.6/5 AFTER 31,125 REVIEWS

620,000 cases, 98% success rate

NO WIN, NO FEE - EVER

We cover all legal costs, including court

YOUR CLAIM WINDOW MAY BE CLOSING

Just 3 minutes – add your flight number

YOUR DATA STAYS PRIVATE

Encrypted. Never shared with third parties

RATED 4.6/5 AFTER 31,125 REVIEWS

620,000 cases, 98% success rate

Virgin Atlantic Airways Complaints

rating based on 100 complaints

www.virginatlantic.com
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Mailing address

Flight left you disappointed? Let others know what happened

Post your complaint

Or see if you’re eligible for compensation

Flight left you disappointed? Let others know what happened

Post your complaint

See if you’re eligible for compensation

Customer support contact details

Website:

www.virginatlantic.com

Phone:

+44 0344 874 7747 - UK
+1 800 862 8621 - US

Mailing Address

Virgin Atlantic Airways The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF United Kingdom

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Nayab Zara Binti Mobaraic Ahmad

Verified Customer

Got the results I wanted and the process was smooth.

1 day ago

Ricardo Caballero Garcia

Verified Customer

I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.

4 days ago

Merlin Kent Miller

Verified Customer

Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.

4 days ago

Michael Damoiseau

Verified Customer

Très réactif dans la résolution de préjudice liés aux problèmes de vols

5 days ago

Rimin Chen

Verified Customer

I did not excpec this to work , But it did . I was chked and impressed. I'd definitely recommend people use this service . Thank you for the help provided, I appreciated.

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Verified Customer

I am very happy to use air advisor. Air advisor quality is very good

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Verified Customer

Very responsive and assisstive. Having a smooth process.

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very helpful and responsive