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Aegean Airlines Reviews and Ratings

Check 24,501 verified passenger reviews to find out if Aegean Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Excellent Service
High Quality In-flight Experience
Clean and Well Maintained Aircraft

Cons

Frequent Flight Delays
Baggage Handling Issues
Unreliable Customer Service

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Aegean Airlines reviews

3.42

Terrible
(23)
Poor
(15)
Average
(8)
Very Good
(0)
Excellent
(3)

Sophie E

Verified | Sep 1, 2026

Athens-Milano
Economy

We arrived at Athens and missed out...

We arrived at Athens and missed out connecting flight which the operator had organised. They then put us on a flight to Munich before travelling to Milan (different Milan airport to the original one) which ended up being 6 hours later than our initial arrival time.

Athens-Milano
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Benjamin W

Verified | Sep 1, 2026

Manchester-Athens
Economy

Boarding was delayed (about one hou...

Boarding was delayed (about one hours) and then we sat in the airplane for almost another hour waiting for departure. We were supposed to arrive at 9 pm to Athens. Insted we arrived at 11 pm- Addtionnally we had to wait for a very long time (more than an hour9 to get our luggage delivered on the luggage belt at the airport in Athens. We were two adults with two small children (2 and 4 year ol) and we had lots of stress because it was getting very late for the kids and it was very difficult for them to remain seated in the flight while we were waiting to board. Addtonnally the late arrival in Athens costed us to take a taxi (instead of the shuittle) which also was very expensive. The airline has only sent us an email to inform us "we are aware that we are delayed and we are doing our best to manage it". This was a very exhausting and finally expensive trip due to this delay. With two small children in a late night arrival this is not supposed to happen.

Manchester-Athens
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Abigail P

Verified | Sep 1, 2026

London-Heraklion
Economy

Both my flights were delayed but be...

Both my flights were delayed but because of the first flight being late i missed the second one and i was given a ti ket for later time at 16:25 however that was then delayed to 18:00 and then further to 18:45. I arrived at Heraklion at roughly 20:00 and a bit more. I was supposed to arrive at Heraklion at 14:00. That is more than 5 hours delay. The airline provided barely any care and had very few people trying to help many people with similar probems. I had to wait more than an hour after arriving in athens just to get help. This incident caused for my luggage to be lost which is disrupting my holiday as now i do not have any clothes. And am still waiting at the airport to see if ny luggage will show up. The airline also provided a voucher of 8 euros for food but they only probided just as i was getting on the delayed flight so couldn’t use it all and I had to spend money to buy food and drink at the airport.

London-Heraklion
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

Start your check here.

Millie W

Verified | Sep 1, 2026

Larnaca-Athens
Economy

Flight on 23 April was over 3hrs 18...

Flight on 23 April was over 3hrs 18mins late in leaving Larnaca. The complimentary 7euro voucher was sent to my computer, not good as it was not sent to my phone like the other passengers. I spent from 11pm at the airport for the flight. Arriving in Athens was chaotic as so many people with connecting flights were left to deal with the delay on their own. Air crew told us to go to the transfer flight desk, which we all did. Within 10 minutes the lady there left all the passengers totally alone with no information. Immigration staff had to show us how to get to the Aegean desk for further help. I spend 2 hours in the queue where a very rude member of staff told me to go and get my luggage before I could be allocated any accommodation. The replacement flight ticket to Tirana was not until 4.30pm on the Tuesday 26th April, 32 hours later than I should have arrived. After getting my luggage and queuing for a further one and a three quarter hours, I finally was given accommodation. Athens airport was a disaster area, with passengers waiting for hours to get help, no seating for families or elderly people when standing in the queue and not enough staff to help delayed passengers. I was due in work at 9am on 26th April and had booked my flight in plenty of time.

Larnaca-Athens
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Hazel C

Verified | Sep 1, 2026

Mykonos-Athens
Economy

Hello Because of the delay of the f...

Hello Because of the delay of the first flight, the second flight was missed, and I arrived in Lisbon 6.5 hours late. I lost my car rent at the airport.

Mykonos-Athens
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Lucas W

Verified | Sep 1, 2026

Rhodos-Athens
Economy

Because of the delay of the first f...

Because of the delay of the first flight we lost our next flight. They Airlines did not offer to book us with other airlines and they book the next flight after 24 hours. We stayed at the airport and we couldn't leave the airport to rest as our visas are expired because of the delay. No one from the airlines took care of us , the airport police connect us with the airline agent to offer us the business lounge access after waiting 5 hours outside the lounge setting on the floor because it was closed and opened at 5am.

Rhodos-Athens
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Freya S

Verified | Sep 1, 2026

London-Mykonos
Economy

The incoming flight was canceled an...

The incoming flight was canceled and therefore our flight was canceled less than an hour before take off. the only next option was the following afternoon. We had over 30 hours of our trip delayed. Our original flight was at 9:15am arriving in Mykonos at 2pm. We ended up flying out the next afternoon at 2:30pm and not arriving in Mykonos until almost 10pm.

London-Mykonos
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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Eleanor S

Verified | Sep 1, 2026

Tbilisi-Barcelona
Economy

The flight from Georgia Tbilisi was...

The flight from Georgia Tbilisi was delayed 1 hour after that in athens I could not catch the flight. The ticket which they gave me has to go to Munich and after that in Barcelona and I will arrive in barcelona at 21:30 PM instead I should have been there 10:30AM.

Tbilisi-Barcelona
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Luke K

Verified | Sep 1, 2026

Belgrade-Athens
Economy

The plane from Belgrade to Athens w...

The plane from Belgrade to Athens was late, and that caused that we could not board on the plane to Rhodes. Resulted in losing one day of paid vacation.

Belgrade-Athens
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

Check your eligibility here.

Lauren J

Verified | Sep 1, 2026

Birmingham-Athens
Economy

Delayed for 8:30 hours by technical...

Delayed for 8:30 hours by technical issues. Didnt get any reason while waiting or any answers for our questions. Felt like the airline don’t care about their costumers comfort and time.

Birmingham-Athens
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

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Aegean Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.42

Total Reviews count

24501

Review Sites Distribution

AirAdvisor
3.42
24501 (100%)
TripAdvisor
3.5
14569 (59.6%)
Flight Radar
4.35
3058 (12.5%)
TrustPilot
1.8
2205 (9%)

Google
2.6
1626 (6.7%)
Kayak
4.05
907 (3.7%)
eSky
4.3
770 (3.2%)
Airlines-Inform
3.61
653 (2.7%)
FlightReport
3.75
241 (1%)
Airline Ratings
3.33
100 (0.4%)
PissedConsumer
1.8
70 (0.3%)
Reviews.io
2.07
15 (0.1%)
SiteJabber
2
5 (0%)
Yelp
2.8
2 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.42

24501

3/5 overall

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1. Fill in the feedback and claims form on the Aegean Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Aegean Airlines Reviews and Ratings

Pros

Cons

Pros

Cons