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Aegean Airlines

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Aegean Compensation for Delayed and Cancelled Flights

Renowned as Greece's premier airline, Aegean was named “Best Regional Airline in Europe” for the 12th time at the 2023 Skytrax World Airline Awards and ranked #4 for the “Best Airline Staff in Europe”. While their dedication to punctuality is notable, unforeseen circumstances can occasionally lead to flight hold-ups or outright cancellations. As a traveller, it's essential to understand your entitlements and potential remuneration for flight disruptions, as it can alleviate much of the financial and emotional burden of these experiences.

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Have you had to deal with an unexpected Aegean flight delay or cancellation? You may be entitled to compensation up to £520 (€600). Find out how much you’re owed. Just enter your flight details below!

Aegean Compensation for Delayed and Cancelled Flights
Nicolle Harwood-Nash
Last Updated: June 19, 2024

KEY TAKEWAYS

  • Delays exceeding 3 hours on an Aegean Airlines flight may qualify you to seek compensation, potentially up to €600.
  • Should Aegean Airlines cancel your flight, you're assured at least a full ticket refund.
  • If Aegean terminates your flight less than 2 weeks prior to your scheduled departure, financial compensation, in addition to a ticket refund, can be a likely outcome.
  • You typically have a 6-year period to make compensation claims in the event of flight disruptions, but waiting that long might not be the best course of action.
  • AirAdvisor's 'Check Compensation' tool is a convenient means to determine your eligibility for compensation.
  • If you find yourself in a situation where filing a claim is necessary, AirAdvisor can take on the task, ensuring you obtain your rightful compensation with minimal inconvenience.

Aegean Air Passenger Rights

Flight disruptions can occur out of nowhere, but knowing your passenger rights will help you navigate these situations more easily.

EU Regulation No 261/2004

EU261 (European Union Regulation No 261/2004), sometimes known as EC261 (European Community Regulation No 261/2004), is a pivotal regulation outlining EU passenger rights, ensuring passengers receive just and prompt compensation. It ensures fair treatment and rightful compensation during situations where your travel plans are disrupted. Under the EU261 law, you're eligible for compensation for an array of disruptions, including delayed flights, flight cancellations, and instances of denied boarding.

The EC261 compensation amount is typically dictated by the duration of the delay caused by the disruption and the distance of your travel. In certain situations, you might claim up to €600 in financial compensation.

Passenger Rights in the UK

After the UK's exit from the European Union, it developed its own version of air passenger rights under UK261, or UK Regulation 261. These provisions are similar to EU261, providing similar protections for passengers travelling with UK-based airlines or when leaving from UK airports. UK261 flight compensation policies encompass a variety of flight disruptions, including cancellations, delays, denied boarding, and missed connecting flights.

The potential compensation value covered by UK261 depends on the delay duration and your flight's distance. The maximum compensation value you can claim, in most cases, caps at £520.

Aegean Compensation in EU & UK

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

air passengers in the airport terminal

Aegean Delayed Flight Compensation

Between February 25-March 25 2024, Aegean had an average of 470 flights a day. 13% of these flights were delayed by at least 15 minutes according to Airportia. The average delay was just 16 minutes.

To qualify for Aegean Airlines flight delay compensation under EC261, specific conditions must be met. A compensation claim can be initiated if the delay surpasses 3 hours and if the cause of the delay falls within the airline's realm of control, such as technical difficulties or scheduling mishaps.

In addition to these basic criteria, it's important to recognise that the airline's attempts to mitigate the delay, including proactive customer service and clear communication, don’t negate your compensation rights. You're entitled to claim compensation regardless of these efforts if the delay exceeds the statutory threshold. When it comes to monetary compensation, the amount you get for a delayed flight is calculated based on the flight's distance and the length of your delay.

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Aegean Cancelled Flight Compensation

During the same time period, Aegean experienced a 0.22% cancellation rate.

You are entitled to claim Aegean flight cancellation compensation if your flight is cancelled without a notice period of at least 14 days. It's important to keep in mind that the reasons for the cancellation can influence your compensation rights. For instance, uncontrollable circumstances, like severe weather conditions, generally exempt the airline from paying flight compensation.

Similar to flight delay compensation, the potential airline compensation for cancelled flights can vary based on the distance of your flight and the length of time you were delayed at your final destination.

As with other airlines, Aegean does it’s best to make your flight experience a positive one, and they seem dedicated to making improvements. Managing Director Dimitris Gerogiannis said in an interview with Ekathimerini.com,

quotes

“We will continue to work consistently to expand the choices of our passengers, to upgrade the quality of the travel experience, but also to facilitate the diffusion of the tourism product, so that the dynamics of the company and the country can be maintained in the new year, despite the challenges.”

EU261 Aegean Refund Policy

A common question asked by EU passengers is ‘If my flight is cancelled, how much will be refunded?'. According to EU261, you're eligible for a complete refund of your ticket price under specific circumstances outlined in the law. This includes situations where Aegean Airlines cancels your scheduled flight without giving you at least 2 weeks' notice, or if you experience a delay of more than 5 hours.

Moreover, if you're denied boarding as a result of overbooking or operational circumstances within the airline's control, you might be eligible for a refund. In these instances, claiming monetary compensation may also be a likely opportunity. Once again, this compensation is calculated based on the flight's distance and the duration of the delay.

an Aegean Airlines delayed aircraft at the airport

Denied Boarding Compensation with Aegean

When considering overbooking compensation, it's important to remember that, under EC261, Aegean Airlines is likely obliged to provide compensation. Denied boarding usually occurs when flights are overbooked and there aren't enough seats available for all passengers with valid tickets. If you didn't voluntarily give up your seat or contribute to the denied boarding with your conduct, you might be eligible to claim financial compensation.

Aegean Airlines Missed Connections Compensation

Under the EU261 regulation, you may be entitled to Aegean missed connection compensation if your primary flight's delay or cancellation causes you to miss your connecting flight. This is particularly crucial for multi-leg journeys, where timing can be vital. If the disruption leads to a delay of 3 hours or more at your final destination, you're eligible to claim compensation for the missed connection.

To qualify for missed connection compensation under EU regulations, the missed subsequent flight must be a direct consequence of a delay or cancellation by Aegean Airlines.

How Much Compensation You Can Get from Aegean

The following table will help illustrate the amount of compensation you could receive for flight disruptions with Aegean.

Aegean Compensation

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

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* Aegean might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

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How to Maximise Your Aegean Compensation

While traversing the occasionally complex terrain of compensation claims for flight disturbances with Aegean Airlines, correct measures can guide you to optimal compensation. It’s also important that you avoid certain actions that might hinder your claim. Here are some common actions to dodge during flight disruptions:

Accepting Travel Vouchers

Airlines, Aegean included, may offer travel vouchers as a compensation method. However, you might consider declining this offer. Such vouchers usually come with limitations, including usage restrictions, potential value degradation over time, and a lack of cash refund options. Accepting these vouchers might curb your ability to utilise them within the provided period, thus jeopardising your compensation.

Rejecting the offer of a travel voucher in lieu of a flight disruption not only protects your rights but may also preserve your capability to make a claim for cash compensation or initiate legal actions in the future, if such a need arises.

Hastily Signing Agreements

Endorsing agreements without comprehensive evaluation might forfeit your rights or bind you to subpar compensation. It's vital to spend sufficient time analysing offers, verifying your understanding of pertinent regulations, and consulting experts. Such an approach can bolster your claims process for compensation.

Accepting the First Proposal

In any negotiation scenario, promptly accepting the first proposal can lead to a less-than-ideal outcome. For instance, the airline may propose an initial offer as a goodwill gesture for a flight disruption, but this offer might be significantly lower than your actual entitlement. Practising caution, staying educated about your rights, and keeping your options open are vital to ensure you receive the compensation you're rightfully due.

Extraordinary Circumstances

Certain unpredictable events or conditions, termed "extraordinary circumstances" may exempt airlines, including Aegean Airlines, from providing compensation during flight disruptions. These situations generally fall beyond the airline's control and exceed their regular operations. Understanding these unusual circumstances is pivotal, as they can influence your compensation eligibility:

  • Severe weather conditions: Intense weather events such as cyclones, heavy blizzards, or volcanic activities can significantly disrupt flight operations and jeopardise passenger safety.
  • Air traffic control restrictions: Limitations set by air traffic control due to safety concerns, industrial actions, or natural disasters can lead to airspace closures or intense traffic, resulting in disruptions.
  • Socio-political issues: Incidents related to political instability, civil unrest, or terrorist activities can jeopardise the safe conduct of flights.
  • Security threats: Valid security risks or breaches that necessitate the cancellation or diversion of flights to ensure the safety of passengers and aircrew.

It's worth noting that Aegean Airlines or any other airline is generally responsible for providing evidence in showing that an extraordinary event occurred. They must demonstrate that the disruption was a result of elements beyond their control and that they made every possible attempt to lessen the impact on passengers.

If you're uncertain whether the conditions genuinely classify as extraordinary or if you believe the airline is wrongly invoking this exemption, we advise you to seek further advice or consult with legal experts. This approach will assist you in understanding and preserving the rights and choices available to you.

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FAQs

Outlined below are responses to various questions about Aegean Airline compensation in the event of flight disruptions:

What to do When Your Aegean Flight is Cancelled?

If your Aegean Airlines flight gets cancelled, here are several practical measures you can take to handle the situation:

  • Maintain composure and gather relevant information: Keep an eye out for updates or announcements from Aegean Airlines through their official communication channels, such as their official website or mobile application. Stay up-to-date about the cancellation details and any alternative arrangements that may be available.
  • Reach out to Aegean Airlines: Initiate communication with Aegean Airlines' customer support as soon as you can. They can help you navigate rescheduling, compensation, or alternative flights. Be ready to provide them with your booking details and any other necessary information.
  • Investigate rescheduling options: In case your original flight is cancelled, Aegean Airlines may suggest rescheduling on an alternative flight. Bear in mind, though, that during high travel season or when disruptions affect multiple hubs, options might be limited.
  • Keep records and receipts: It's essential to keep copies of all communication with Aegean Airlines, including emails, receipts, and any other relevant documents. These records could prove valuable for future reference.

What if I Cancel My Aegean Flight? Can I Get a Refund?

Cancellation of your Aegean flight brings up the question of refund eligibility, which essentially hinges on the specific ticket type you hold. For refundable tickets, it's usually possible to get either a full refund or a portion of your money back following your cancellation. However, it's crucial to take into account the stipulations of the fare and any fees that might be applicable. On the contrary, non-refundable tickets are often not eligible for a refund.

Even so, it's worthwhile to communicate with Aegean to discover if there are any other choices or alternatives open to you. Consider carefully evaluating your booking confirmation or getting in touch directly with Aegean’s customer support to identify specific information about potential refunds.

How Long Does it Take to Get Aegean Flight Delay Compensation?

After you've put forward your flight delay compensation claim with Aegean, the airline will evaluate your situation to confirm the claim's eligibility and authenticity. The exact amount of time it takes to get your Aegean flight delay compensation can vary. The process of fund clearance and transfer to you could span several weeks or possibly even a few months.

If you don’t receive any update or compensation from Aegean within an acceptable period, you should reconnect with them directly to check on your claim's progress. Promptly supplying any additional information or documentation they might request can aid in speeding up the process.

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What happened with Aegean Airlines clients

Recent Comments

Brett from Australia (Aegean Airlines A3 681 Flight delay)
May 2, 2024, 11:50 pm

Arrived eventually at 20:40 instead of 13:45. Boarding at NAP incredibly slow. Sat on tarmac for 20 minutes before departure. No communication as to why at this point. Arrived 42 minutes late - missed connecting flight and then endured a 7 hour total delay. After complaining, Aegean claimed it was due to "air traffic control". We were provided a measly 18 EUR voucher pp for lunch & dinner. We missed a costly transfer in Paros & forfeited money on an event we had pre-booked that afternoon. In addition: - on arrival into ATH - we were directed to a sole staff member working at a 'Transfers desk' which took 30 minutes to see - We were automatically allocated onto a flight at 19:25 even though, online, we could see that a 18:00 flight was an option (screenshot taken) - We asked for this flight and was denied - Another passenger also asked for this - was denied as well - however they then spoke to a different staff member, who was able to allocate them onto this - There was no notice or signage given to us about what our rights were due to this delay - Complaint made to Aegean - rejected, sent to HCAA with no response.


Olena from Greece (Aegean Airlines A3 969 Flight cancellation)
April 24, 2024, 3:06 pm

We arrived at the airport on April 18 at 7.30 (departure was supposed to be at 10.15) and it turned out that this flight simply did NOT exist!!! This flight was cancelled, but I was not informed about it at all!!! There were no notifications either in the application or by email! We were in absolute shock! It was pouring outside and with my little daughter and luggage I had to get back to the city from the airport! We had to stay in Chisinau for 3 days, pay for rent and food with our own money. My mother and I missed work, my daughter missed kindergarten because of this! The next flight offered by the airline was on April 21 at 10.35, on this flight we were finally able to fly. I want to compensate me for my money for rent, food, moral damage, time spent in a foreign country with my child. Thank you.


Marien from Netherlands (Aegean Airlines A3 896 Denied boarding)
August 10, 2023, 7:11 pm

We were denied boarding because my laissez passer was not accepted in Georgia, even though we were let through security and were standing at the gate.


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