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Enter Air Flight Delay and Cancellation Compensation
Polish airline Enter Air operated its first flight in 2010, so they’re still very young compared to other carriers. Since their beginnings in 2009, they have been flying to cities in Europe and the UK, the Middle East and Africa.
They only operate about 10 regular commercial routes with the rest being charter flights. So, what happens if you have a delay or cancellation with Enter Air? Will you still get compensated the way you would with other airlines? Keep reading to learn more.
Your Passenger Rights with Enter Air
Even smaller airlines must comply with the air passenger rights regulations of the European Union and United Kingdom. Because Poland is a EU member state, passengers on Enter Air flights will be protected whenever they fly to, from or within the EU or UK.
Your air passenger rights in these regions are protected by EU261 and UK261 and ensure your fair treatment whenever you encounter:
- Flight delays
- Flight cancellations
- Denied boarding caused by overbooking
- Missed connections
The regulations ensure that airlines, like Enter Air, compensate their passengers for the inconvenience of these kinds of flight disruptions as long as the cause was something that could have been avoided.
This means that as a passenger, you are entitled to certain provisions including:
- Food and drink
- Cash compensation
- Alternate flights or refunds
Flight Delays | Flight Cancellations | Denied Boarding |
Up to £520/€600 in compensation Care & Assistance | Up to £520/€600 in compensation Rebooked flight OR Refund Care & Assistance | Up to £520/€600 in compensation Rebooked flight OR Refund Care & Assistance |
Disrupted flight?You might have a right to compensation - up to €600Check Your Flight
Enter Air Delayed Flights
When you have a flight delay, your entitlements will depend largely on how long your delays last. For example, if your delay is at least 2 hours long, then Enter Air must provide you with meals and refreshments.
Cash compensation only becomes a possibility if your delay is at least 3 hours long and within Enter Air’s control. When you’ve been delayed for 5 hours, then you should be offered a choice of a new flight at no extra cost or a refund. Plus, if you choose to get refunded and not continue on your journey, then the airline must also pay for the unused parts of your ticket and a return flight to wherever you began your travel.
Bear in mind that you may also get cash compensation on top of these entitlements if your flight disruption was NOT caused by extraordinary circumstances.
Enter Air Cancelled Flights
No matter what caused your flight to be cancelled, you are entitled to care and compensation in certain situations as stated in EU and UK law.
Any time your Enter Air flight is cancelled with less than 14 days notice, you must be provided with:
- A rebooked flight or a refund
- Care and assistance if you have to wait at least 2 hours for you replacement flight
- Hotel accommodation and transport if you have to wait until the next day for departure
- Cash compensation if the airline is at fault for the cancelled flight
On the other hand, if Enter Air cancels your flight with a minimum of 2 weeks notice before departure, then you won’t be eligible for cash compensation, but you can still get refunded or rebooked.
Involuntary Denied Boarding & Missed Connections
If your flight with Enter Air has been oversold and you are denied boarding as a result, then you should be provided with:
- A replacement flight or
- A refund and
- Financial compensation
However, if you were denied boarding because of other reasons like being intoxicated or unruly, the airline is not liable for compensation.
If you have stopovers and miss a connecting flight because of earlier flight disruptions, then you may also get a replacement flight to your next connecting point or your final destination. If the earlier delays were part of the same booking with Enter Air, then you can also get cash compensation as long as the airline was responsible for the earlier disruption.
Cash Compensation: How Much Can You Get from Enter Air
Your monetary compensation depends on the number of hours you’re delayed past your originally scheduled arrival time and the distance of your journey. You could receive anywhere from €250 to €600.
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours | €250 | €400 | €600* |
Under 3 hours | €0 | ||
* Enter Air might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
What are Extraordinary Circumstances?
When a flight is disrupted because of extraordinary circumstances it means that the airline had no way of preventing or avoiding the situation. As a result, passengers are ineligible for cash compensation but they will still get the other entitlements like rebookings and care and assistance.
There are many kinds of extraordinary circumstances, but some of the most common ones are:
- Dangerous weather
- Airport strikes
- Civil unrest
- Security threats
- Air traffic control restrictions
As soon as you have a delay or cancellation, ask a reputable source such as airline or airport staff what caused it to happen. This information will help you when you file a compensation claim.
You can also let AirAdvisor handle your compensation claim for you. We’ll find out the cause of your delay, and our team of legal professionals will do all the hard work of fighting for your rights so you don’t have to.
You Can Trust AirAdvisor
- We operate on a no-win, no-fee basis, meaning we only get paid if you get paid.
- We have an outstanding 98% win rate
- More than 370,000 passengers have turned to AirAdvisor to get them the compensation they deserve.
Figuring out how much you are owed for a disrupted flight can be complicatedWe're here to help. Let us assess your compensation for you.Check Your Flight
People Also Ask
Are kids covered for delays and cancellations on Enter Air flights?
Yes! All ticket-holding passengers are eligible for compensation.
Can you get compensation if Enter Air damages your checked bags?
Yes! Lost, damaged, and delayed baggage is all eligible for cash compensation. If you had a flight cancellation, though - your baggage will most likely be forwarded to your final destination.
Can you get a refund if you cancel your Enter Air flight?
If you decide to cancel your flight, then you won’t be refunded under EU and UK regulations, but you may be able to get refunded if you purchased a refundable ticket.
Will Enter Air refund my ticket because of strike?
If your Enter Air flight is cancelled, you should receive a refund or a replacement flight. If your flight delay exceeds 5 hours or more, the ticket cost will be fully reimbursed back to you upon cancelling the flight yourself.
Delayed or Cancelled Enter Air Flight?
Find out if you’re owed up to €600!
Recent Comments
Flight due to takeoff 1650 local time. Delay getting onto the plane without explanation, finally boarding the plane and then were told there would be another hour delay sitting on the tarmac. No offer of food or drinks and very little air-conditioning in 40° heat on a runway in roads in Greece. We finally arrived just before 2300 UK time, after being scheduled to land at 1950 local time.
Hi, My wife and 2 kids had a booking for this flight. When we went to the check-in desk they couldn't find us on the system. I requested a booking confirmation the day before and I received the confirmation. The edreams app was telling me that the flight is on time and everything is OK. Edreams was telling me to contact the airline. The phone provided was an answering machine. The second number was a FAX number. I emailed the air company ( Enter AIR) and they told me that I need to contact the booking company. The call center that was providing support for edreams 3 times gave me 3 different answers. First, they told me Enter AIR doesn't exist. The second time they were sorry and they will try to book another flight for me but I have to pay a £140 cancellation fee. The third guy told me that my flight was canceled and they will send me the transactions in 24 to 48 hours. Since this didn't happen I started to check how to reclaim compensation for all this headache caused to my family. I had to pay £30 for parking because I exceeded the 2 hours of free parking because of the disruption. I had to book other tickets with another company one week later and arrange babysitting for my kids.
Departure time supposed to be at 23:45 at 10th of January. We received information that new departure time 2:20 am, but actually we were in the plane later (2:20 am we still were in the airport) and they haven't change departure time on the table. I have photos where we are sitting in the plane still standing near the airport at 2:47. We landed at Wroclaw at 6:10 (scheduled time 3:15), but doors were open only at 6:20. We insist that actual delay was more than 3 hours.