LATAM Compensation Claims
As a traveller leaving with LATAM from an European (EU or UK) location, your air passengers rights protect you in the following situations:
- Compensation for a delayed flight: If your flight arrived 3+ hours late at your final destination.
- Compensation for a cancelled flight: if LATAM Airlines cancelled your flight and informed you less than 14 days before departure.
- Compensation for overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight compensation: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
LATAM Delay Compensation
Even though LATAM is one of the biggest and most reliable airlines in Latin Anerica, flight delays can sometimes happen.
If you find yourself in a situation where you are traveling with LATAM from Europe, you could receive up to €600 from LATAM Airlines. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% of the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
Delayed or canceled flight with LATAM Airlines Airlines? Find out if you're owed up to €600 in compensation.Check Now for Free
LATAM Airlines Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a LATAM Airlines delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: LATAM Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to LATAM Airlines delay compensation and how to demand LATAM Airlines claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact LATAM Airlines and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight LATAM Airlines?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
LATAM Cancelled Flight Compensation
As experts in flight rights and compensation, we got your back! If your flight was cancelled, we’re here to help you obtain a refund or compensation from LATAM Airlines, in case you were supposed to depart from an European Union or UK airport.
Use our free compensation calculator to determine what you're owed, and submit a complaint to LATAM to get up to €600 per passenger. You don't need to be an expert on LATAM Airlines refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my LATAM Airlines Flight Was Cancelled or Delayed?
If you are flying from an EU or UK airport, you have the following rights:
- up to €600 compensation which is not reliant on ticket price
- Includes a LATAM Airlines cancelled or delayed flight up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or LATAM Airlines Flight Delays?
In case you find yourself experiencing a flight disruption, you should take the following steps:
- Talk to the airport staff to discover the reason for the delay or cancellation.
- Collect proof of disruption: take photos, keep receipts of expenses, LATAM Airlines booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
LATAM Airlines Flight Cancellations: When are they Liable?
When LATAM Airlines can escape liability: LATAM Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a LATAM Airlines missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a LATAM Airlines flight compensation.
An airport employee’s strike is beyond anyone's control.
When LATAM Airlines cannot escape liability: When LATAM Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive LATAM Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
LATAM Airlines Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If LATAM Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If LATAM Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
LATAM Airlines Refund problems? Let our team help you.
Disrupted flight? You might have a right to compensation - up to €600.Check Your Flight
EU 261 Compensation Claim: How Much Can You Get?
- Distance Compensation: All flights under 1,500 km Up to €250 per person
- LATAM Airlines Internal flights over 1,500 km Up to €400 per person
- Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
- LATAM Airlines international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight
Common questions: Compensation Claims and Refunds
What to do when your LATAM Airlines flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a LATAM Airlines refund for cancellation.
What if I cancel my LATAM Airlines flight? Can I get a refund?
If LATAM Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. LATAM Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for the LATAM Airlines cancelled a flight due to Covid-19?
If LATAM Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If LATAM Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Can I Get a LATAM Airlines Refund?
If you didn't book a flexible, refundable fare and ended up cancelling your own flight, it's likely that you won't be able to get any money back. On the other hand if LATAM Airlines has cancelled your flight, then you shall have the right to a refund.
How many hours for flight delay to be eligible for LATAM Airlines compensation?
Actual duration of flight delay shall be minimum of 3 hours, otherwise EU Regulation 261 will not apply. The delay is measured at final destination. You can check your LATAM Airlines flight eligibility via AirAdvisor site.
How long does it take to get LATAM Airlines flight delay compensation?
Legal guidelines (EU 261) dictate that compensation for flight delays should be paid out within a month, yet LATAM Airlines usually takes 2-3 months to process compensation claims. LATAM Airlines may also attempt to neglect these requests with intend to cause delays, so passengers stop chasing to payments, however AirAdvisor team knows how to enforce your passenger rights.
How to claim Flight Delay Compensation with LATAM Airlines?
If you're dealing with an airline delay or cancellation, then AirAdvisor is here to assist. Our team of professionals are dedicated to getting the most compensation for our customers and will guide them through each step of the claim process. Reach out today to discover how we can help make sure that your hard-earned money gets back into your pocket!
How much compensation for LATAM Airlines delayed flight can you get?
If you're flying within 1,500 km of the EU, you can be compensated up to €250 (£220) per passenger. If your flight takes off from and arrives in the EU but exceeds a distance of 1,500 km then passengers are eligible for €400 (£350). For international flights that span between 1,500 km - 3,500km compensation is still at €400 (£350) per person. The maximum amount of €600 (£520) will be provided for those flights exceeding 3, 500km!
How Much Time Do I Have to Make My Claim against LATAM Airlines?
It's always a good idea to file a compensation claim against LATAM Airlines as soon as you can, as the chances of getting reimbursed tend to be higher when done promptly. The time limit for filing a passenger claim is set by local laws of the country of departure and final arrival, and not by EU Regulation 261. One may use 3 years as a general reference, but some countries may have shorter time limits, for example, 1-2 years. UK and Ireland, for example, have a time frame of 6 years. You can check your claim validity on AirAdvisor website.