Iberia: Claims, compensation and refund

My trip tue 22 DEC 2020 LONDON LGW DEPART 09 .10 to Rome FCO to Bercelona Arpt BCN MY FLIGHT WAS CANCELLED coronavirus the borders for itali was close for british people .iberria lineas AEAS eSPANA CONFIRMATION NUMBER XXXXWE flight info airbus A320

The flight was delayed for more than 3 hours. It was supposed to take of at 23:30 on the 14th of August 2020 but it took flight at 3:00 a.m. on the 15th of August 2020. I had a connecting flight to Venice from Madrid at 20:40 on the 15th of August 2020 and since I arrived at 20:00 instead of 16:30 I almost missed it. I did arrive at the terminal in Madrid before boarding, but they wouldn't let me board and instead booked me a flight for the next morning on the 16th of August 2020.

The flight from Bogota was supposed to leave at 23:30 p.m., but it left the airport at 3:00 a.m. Therefore I arrived at the airport in Madrid at 20:00 instead of 16:30. Since I had a connecting flight to Venice that started boarding 20:40 I almost missed it. But even tho I arrived on time they wouldn't let me board the plane and had me take the next flight in the morning on 16th of August to Venice.

delayed flights by Iberia airlines They said there was fog in Madrid but no other flights were delayed in Madrid that day other than the Iberia's, which sounds like they were the ones responsible for the delay.

flight cancelled by Iberia and Vueling cancelled flight I purchased a flight directly from the Iberia website one day before my departure from Peretola Airport in Florence, Italy to Bilbao, Spain. The flight was operated by Vueling Airlines. I received a confirmation email confirming my flight from Iberia. I also received an email from Vueling airlines about check-in requirements the day I purchased the ticket. When I arrived at the airport the next day there was no Iberia flight for the time of departure that I booked for. Apparently the flight had been cancelled and I was not informed of this. I have contacted Iberia and they claim that they sent me an email informing me of changes but they did not send me anything. Actually, I suspect that when I purchased the ticket from the Iberia website that the flight already did not exist. Any help with this would be appreciated. Thanks ~ om, the flight number was: IB5565.

I was flying from Amsterdam to Ecuador My flight from Amsterdam to madrid was one hour late. When i arrived at Madrid they told me that i am late for the other flight and they will pay me for an hotel.

Technical Issues forced almost a 2 hour delay for the flight from BRU to Madrid. Subsequently, I missed my connecting flight to Santiago. Iberia booked me on another flight to Santiago, but I arrived more than 4 hours after scheduled arrival. Thus I had to cancel rental car reservation and pay for a more expensive one, among other things.

I bougth on 12/06/2019 two fligths to Lisboa Malaga and outbound, on the morning of the returning day I find that IBERIA had canceled the fligth form Madrid to Lisboa and they forgot to inform me.

My mother and I disembarked the first flight, made our way to our connecting flight we qued with other passengers and when we placed our boarding pass over the scanner it would not scan, we were told to stand to one side and we waited patiently whilst other passengers boarded the flight, I asked the attendant who told me to wait, we watched the gate close and the flight departed! We where advised to go to the Iberia information desk where we waitedfor 4.5 hours until our number was called. We wereinformedthere was no flight available and that we had arrived late, The lady at the desk was really rude and said we would be on a flight the following day and had tostay overnight in a hotel nearby. Having no option we did so.We returned to the North not South and my mother is 81 years of age!

We arrived at the Guatemala city Airport (La aurora) and they told us our flight was cancelled (delayed) and that we could get the flight the day after (on the 13th of November) at 1.30 pm. So we had +- 20 hours delay

We have an official statement from Iberia stating that it was caused due to delays at earlier stopovers which altered the scheduled planned for the day and also technical problem with the plane.

Actually when I came to BCN Barcelona Airport I came to know that flight is 30 minutes late then after that again 1 hour late. When I reached the gate to be board they said plane is not ready so we are arranging another plane . And the crew disappeared from there and no one was there to update. The pamphlet they gave us from LEvEL airline it was clearly written that we will compensate you if flight goes late more than 3 hours and we are bound to give you a meal as well but they did not even provide water there. It was too hectic day. flight was delayed more than 3 hours.

On August 28, 2019, flight IB3091 was cancelled and passengers were advised only after flight time. In addition to this flight, I lost the connection to Athens that would be performed by flight IB3280. No explanations were given to the passengers because Iberia has no counter at Porto airport. The solution presented was not adjusted to the quality of the flight I had previously purchased because the trip to Madrid was by bus. With this cancellation, I missed a day's stay in Athens and missed an important conference I would attend. The reason for the cancellation of the flight cannot be understood because other aircraft of different airlines landed and took off at the scheduled time of my flight.

The company canceled the flight four days earlier, claiming a strike, them they proposed an alternative flight at the same day. We arrived at Nice 6h30min later than supposed on the initial flight.

The flight IB8095 on the 10.08.19 08:35h was cancelled without prior notice. After 11 hours of waiting in the airport, they provided a new flight to some other destination, and then a connection flight the next day to my original destination to which I arrived more than 24hours late.

The girl at the front of the line told people who were flying to Rome to go into the wrong line and insisted that it would be OK. Because of her error, about 15-20 people missed their flights to Rome.

two passengers, my minor children, were prevented from traveling for lack of a document "authorization to leave the country". Although I understand the associated emigration law, I believe that the company Iberia has not fulfilled its minimum duty because: - at anytime they did you inform us of the necessity of this document, having even checked in and saying that nothing more was needed; - they made us pay a child support service worth 300dollars, that was not used and not refunded; - on this flight we had purchased an additional bag, which for the same reasons did not ship and did not refunded. - when we requested a reprogramming of the flight, we were informed of values ​​3 times higher than the purchase value of the tickets, - all times we went to the Iberia customer service, they never gave us a valid answer and they are constantly forwarding to a callcenter that never respond. Several times they just said that their system was not working well and that was better to call in another time... We ended up getting new tickets from another airline, which immediately informed us about the necessary documents for the children to be able to travel. Therefore, it seems to us that this is a strategy of Iberia to avoid contact with its clients in order to avoid any liability or responsability for something that goes wrong, never give them a response to complaints and requests for reimbursement/refoundments. We believe that at least we should be rewarded for the value of additional bags and the childcare service that was not used.

My flight IB3199/29JUL was delayed due to the late arrival of the aircraft from Madrid.

Dear Iberia Customer Service, thank you for your email of January 9th even so the boldness of your attempt which is making bad service worse is irritating to us. While it is an imposition prolonging the inconveniences to us, in relation to flight IB 3721 of 15th December 2017 we have to clearify certain issues. First, the delay at destination was a consequence of an ineffective coordination of the check-in process at Amsterdam Schiphol Airport. The delay was triggered by your company operating only one check-in counter for more than 200 costumers in queue which is testified by other passengers and fotografies taken. Ourselfes even so we were early at the airport were waiting in line for more than ninty minutes. In this case we find it insolent of you to state the delay is related to infrastructure and opreations issues of the Airport Amsterdam Schiphol other than by yourself - not that the explanation you put forward would define an extraordinary circumstance following ECR as you stated or exempting you of liability. Second, the delay of the first flight caused by the inefficent service of Iberia in Amsterdam, lead to the missing of the second flight 8637, also 15th December, from Madrid which as a result made us arrive at our final destination Quito, on 16th December, one day later than planned in our booked trip. Thus, we are claiming compensation of 1200,- € (600,- € per person for me and my wife who you have not even responded to four weeks after the incident and claim) and additionally $ 127,88 for the hotel Vista del Angel in Quito prebooked for December 15th to 16th. We urge you to stand by your responsibilty and expect your confirmation of this compensation the latest Friday, January 26th.

There is only one runway so we had to wait 2h20 before leaving for let the other airplanes leave. The company new it since the begining but didn't say anything. So we have been boarding at 10h55 and the flight finally leave at 13h45.

Flight delayed from Medellin to Madrid, I ran through the terminal but was unable to make the connecting flight. Had originally booked business, they put me on a flight from Madrid, connecting in Barcelona to Nice in Economy to arrive at 21:45

My flight from London Gatwick to Adolfo Suarez Madrid-Barajas was delayed by just over 2 hours. Because of that I missed my flight from Madrid to Miami International on the 6th February and I could only get on a flight to Miami on the 7th February at 12pm. Because of that I missed the first day of an event I was going to in Miami which cost me £155. So I am very disappointed!

Information on the spanish news about my flight: https://www.20minutos.es/noticia/3539693/0/horas-atrapados-bogota-incidencia-tecnica-iberia/?utm_source=whatsapp.com&utm_medium=socialshare&utm_campaign=mobile_web I got on the airport hoping to get a direct ticket to Madrid, but the flight started to show some abnormal and constant turbulences, and after some hours the captain said that the plane had technical problems and had to go way back to make a stop in Colombia, Bogotá in the airport El Dorado. After that, they made us take the baggage by ourselves and go through migration control but still did not know anything about what would happen with us, when we would arrive, where we would sleep that night (it was around midnight). We finally got out of the airport around 4 am, and the airline told us to get on a bus to go to an hotel. Some passengers got on a first place, but then the hotel was full - so I had to wait for the second stop to finally get some rest. The place was called Charlotte (https://hotelcharlotteplaza26.com/) and it was 6 am in the morning so we lost sleep and just walked around the city. Around 10 am they made us reunite and a representative of the company read a list of the passengers and the rearrangement flights to Spain (through other companies). I got assigned a flight on the next day at 9 pm with Avianca. On the next day when I was trying to do the check in it was very embarrassing and abnormal because the Avianca assistant told us that the company did not pay yet the flight even though they reserved it. We were a group of 5 people and the time was around 8.45 and we were scared about losing this second flight, but finally could get on.

The flight to Madrid was delayed and so I missed my flight from Madrid to JFK and the next available flight wasn't until the next day so I didn't arrive home until Christmas Eve, 24 hours after I was scheduled to arrive

Iberia presented several justifications: - 26-Nov-2017: disruption caused by other flights - 27-Nov-2017: apologize without justification and mention I was reimbursed (which I wasn't) - 5-Dec-2017: restrictions in other flights Due to the flight cancellation, we were taken by bus from Porto to Madrid, and could only get next day flight

The airport does not have the necessary equipment for landing when the clouds are at a lower level and therefore the pilot alone cannot see the strip.Some planes were landing and others, no...No other flight was offered.I asked to take the ferry they were suggesting. The ferry took 8 hours to Malaga. Instead of arriving at 6 pm that day I arrived the next day at 8 am.

THE FLIGHT WAS DELAYED MORE THEN TWO HOURS AND WE MISSED THE CONNECTION FLIGHT TO HAVANNA. OUR

The airplane had a technical issue which caused them to cancel the flight and offered us to rebook us for a flight on october 3rd when the first flight was on september 11th

the purpose of this claim is that two passengers, my minor children, were prevented from traveling for lack of a document "authorization to leave the country". Although I understand the associated emigration law, I believe that the company Iberia has not fulfilled its minimum duty because: - at anytime they did you inform us of the necessity of this document, having even checked in and saying that nothing more was needed; - they made us pay a child support service worth 300dollars, that was not used and not refunded; - on this flight we had purchased an additional bag, which for the same reasons did not ship and did not refunded. - when we requested a reprogramming of the flight, we were informed of values ​​3 times higher than the purchase value of the tickets, - all times we went to the Iberia customer service, they never gave us a valid answer and they are constantly forwarding to a callcenter that never respond. Several times they just said that their system was not working well and that was better to call in another time... We ended up getting new tickets from another airline, which immediately informed us about the necessary documents for the children to be able to travel. Therefore, it seems to us that this is a strategy of Iberia to avoid contact with its clients in order to avoid any liability or responsability for something that goes wrong, never give them a response to complaints and requests for reimbursement/refondments.

We landed 2 hours late in Madrid so missed our connecting flight to Mexico City. We were then booked on a flight to Mexico City 24 hours later and spent the night in Madrid.

Delayed flight from LHR to MAD led to a missed connection. the final result was a 24 hour delay in arrival to MEX

Flying from LHR to MEX via MAD. First flight (LHR>MAD) was delayed and missed connecting flight. 24hr delay in total. Both flights were actually disrupted. Pilot informed us it was technical issue on the flight.

I checked in and waited at the gate, around 7:30 they announced that due to technical problems the machine and flight is cancelled. They also said the same happened the day before, all flights with this machine were cancelled. So we should have been informed because Iberia already knew about the technical problems the day before. However, we only got informed on the day even after the supposed flight time. There were no service support from Iberia at the Amsterdam airport. No one was able to help me on the phone before 9am. All direct flights on the same day Nov 4th were fully booked. They were only able to book me for a day later, Nov 5th. They did not provide me with food/drinks or a hotel bed to sleep until next day. I had to cover it all by myself. The flight on the next day was also delayed. I want to get compensation for the cancelled flight but also for the day I had to stay in Amsterdam and the delayed new flight. Thanks for your help!