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ITA Airways



ITA Airways Compensation for Flight Delays, Cancellations & Refund

Get up to €600 in compensation for flight disruption with ITA Airways

ITA Airways, short for Italia Trasporto Aereo, is an Italian airline established in 2021, following the liquidation of Alitalia, Italy's former flagship carrier. Even with a commitment to high-quality passenger service, some circumstances may result in flight disruptions to your travel plans, from delayed trips to entirely cancelled flights. Understanding your passenger rights when flying with ITA Airways can help you navigate the hardships of experiencing such delays. 4.6/5 based on 15,420 reviews

AirAdvisor stands as your dependable ally, dedicated to safeguarding your air travel entitlements. Join 250,000 passengers who have entrusted AirAdvisor with their airline claims over the last 7 years. In this article, we shine a spotlight on the ITA Airways compensation policies regarding common flight inconveniences and illustrate the proficiency of our seasoned AirAdvisor team in assisting you with retrieving the compensation that rightfully belongs to you.

ITA Airways Compensation for Flight Delays, Cancellations & Refund
Nicolle Harwood-Nash
Last Updated: June 20, 2024


  • Should your ITA Airways flight encounter a delay exceeding 3 hours, you're likely eligible to claim up to €600 in compensation.
  • In the case of an ITA Airways flight cancellation, you have an undeniable right to a full refund of your ticket cost.
  • If ITA Airways terminates your flight within 14 days before your planned departure, you may be eligible to claim cash compensation.
  • After experiencing a flight disruption, you have 6 years to file a compensation claim, leaving a substantial time period to process your claim.
  • AirAdvisor's 'Check Compensation' feature is a quick and easy way to ascertain your eligibility for compensation.
  • In instances where a claim becomes necessary, AirAdvisor is well-equipped to handle the procedure on your behalf, ensuring a smooth process in claiming the compensation you deserve, with minimal effort required from you.

Your rights in case of flight disruption

Below, you can review a clear explanation of your passenger rights for compensation when experiencing flight delays, cancellations and overbookings when travelling with ITA Airways:

EU Air Passenger Rights 

As a passenger travelling through European airports, you have rights stipulated by the EU 261 law, established to guarantee equitable treatment and appropriate reparation in the event of flight disruptions. These disruptions can range from various circumstances, including overbooking, cancelled flights and lengthy delays. 

EU261 applies not only to all flights departing from any country within the European Union but also to those flights landing in the EU that are operated by an EU-based airline. For this reason, EU261 covers you during your travel on ITA Airways.

Regarding your rights to financial compensation, the amount is based on both the duration of the delay you face and the total distance of your journey. On average, your potential ITA Airways compensation may reach up to €600 per passenger.

Passenger Rights in the UK

Following Brexit, the UK implemented the UK261 passenger rights law, which is essentially a direct translation of EU261. This new regulation mirrors EU261, providing similar protections for passengers travelling with a UK-based carrier or starting their journey from a UK airport.

UK261 addresses a variety of flight disruptions, like missed connecting flights or denied boarding, ensuring the provision of adequate compensation for UK passengers. Like the EU law, the UK261 compensation amount varies depending on the length of your delay and your flight's distance. For extensive delays for long journeys, compensation generally peaks at £520.

A woman waiting for her delayed ITA Airways flight

What to Do in Case of Flight Disruption

Regardless of the type of disruptions you experience, it's always handy to have a strategy in place to ensure timely compensation and streamline your claim. Consider the following steps after experiencing a flight disruption, as they can help you ensure a smooth and headache-free compensation process.

  1. Preserve your travel documentation: When flying onboard any airline, you're likely to receive documentation, from boarding passes and tickets to signed receipts. It's often vital to store all these documents, as they're usually integral to verifying your claim for ITA Airways compensation.
  2. Engage with ITA Airways: Make an effort to liaise with ITA Airways staff, either in person at the airport or via their customer service platforms. The primary objective is to understand the core reason behind the disruption and secure a written confirmation of the event. This confirmation, alongside your other travel documentation, can lead to a streamlined compensation claim.
  3. Verify your compensation entitlement: The intuitive AirAdvisor compensation calculator is at your disposal to help determine your eligibility for compensation from ITA Airways and assist you in understanding the claim process. This handy tool allows you to promptly evaluate the potential compensation based on the specifics of your flight disruption.
  4. Assert your right to assistance: Amidst flight interruptions, ITA Airways likely has an obligation to provide you with essential amenities. These provisions include offering meals and drinks, facilitating communication, and arranging overnight lodging, as some interruptions may be substantial, depending on the causes.

Find out if you are owed compensation for a disrupted flight.Check Your Flight

Things to Avoid

Now that you've explored some steps you should follow, it's helpful to identify some of the steps you should completely avoid. When dealing with flight disruptions, it's crucial to know what to do and what not to do, as your actions can have negative implications on your compensation amount and overall claims process. The following items detail some actions best avoided during flight disruptions:

Rushing to Accept Initial Proposals

When an airline is liable to provide financial compensation, it may have its own interests at heart, which is understandable, but it can result in a preliminary offer that has been significantly undercut. It's crucial not to rush into accepting such an offer without proper consideration. 

Rather, weigh the initial proposal from the airline against the entitlements given to you by EU261. If the initial proposal does not match the legal compensation amount, remember that you’re fully within your rights to insist on the full amount you're owed.

Accepting Travel Vouchers

Often, airlines propose travel vouchers as an appealing resolution to the situation, which can be tempting at first glance, but there are various reasons to approach this option with caution. The chief concern is that these vouchers are typically exclusive to the issuing airline and come with several limitations, such as restrictions on flight applicability or travel periods. 

We recommend that you decline vouchers as a mode of compensation for flight inconveniences, as many travellers end up not using them. Furthermore, by accepting a flight voucher, you may inadvertently give up your right to additional compensation.

Briefly Reviewing Agreements Before Signing Them

As with any situation where you're signing an agreement, understanding the specifics of what you're agreeing to is crucial. Amid the confusion of a flight disruption, airlines might coerce you into signing specific documents or waivers intended to decrease their liability or dismiss your right to compensation. It's vitally important not to sign any documents without understanding their complete implications. 

If confronted with such paperwork, be sure to scrutinise them, and seek legal advice if needed. Remember, you typically have 6 years to file a claim, so there's no rush to sign agreements before completely understanding them.

Flight Delay Compensation Rights

As per EU261 directives, you might be eligible for an ITA Airways delayed flight compensation in the event of a flight delay. This right applies when the delay extends beyond 3 hours and results from factors that the airline could control, like technical issues with the aircraft or scheduling errors with flight arrivals and departures.

The following points outline the ITA Airways flight delay compensation for a delayed flight:

  • After experiencing a delay of 3 or more hours when travelling to a destination less than 1,500km, you can claim up to €250.
  • After experiencing a delay of 3 or more hours when travelling to a destination between 1,500km and 3,500km, you can claim up to €400.
  • After experiencing a delay of 3 or more hours when travelling to a destination further than 3,500km, you can claim up to €600.

Flight Cancellation Compensation Rights

If you don't receive a minimum of 14 days' notice before a flight cancellation, EU261 ensures you're eligible for an ITA Airways cancelled flight compensation. However, this doesn't apply to cancellations resulting from extraordinary circumstances outside the airline's jurisdiction.

Here, you can review the ITA Airways flight cancellation compensation in case your flight is cancelled:

  • When travelling to a destination less than 1,500km, you can claim up to €250.
  • When travelling to a destination between 1,500km and 3,500km, you can claim up to €400.
  • When travelling to a destination further than 3,500km, you can claim up to €600.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Airline Refund

Apart from receiving financial compensation for delayed, overbooked, and cancelled flights, you can obtain a full airline ticket refund, as stipulated in the EU261 provisions. This full refund might not always be available, as it can depend on the specific circumstances. Typically, these circumstances refer to flight cancellations without a 14-day notice, delays exceeding 5 hours, or denied boarding due to overbooking or operational reasons that the airline otherwise might've avoided.

Denied Boarding Compensation Rights 

EU261 regulations encapsulate rights pertaining to compensation in the event of denied boarding by ITA Airways. Such denials typically occur from an attempt by an airline to maximise its profits. Airlines overbook flights to ensure their aircraft can transport as many passengers as possible, as no-shows, last-minute cancellations or missed flights may occur. 

The overbooking leads to an inadequate number of seats for all confirmed passengers. If you didn't willingly give up your seat or contribute to the denied boarding due to personal conduct, you're within your rights to demand compensation from the airline.

The following list outlines your ITA Airways compensation you're entitled to in case of denied boarding:

  • When travelling to a destination less than 1,500km, you can claim up to €250.
  • When travelling to a destination between 1,500km and 3,500km, you can claim up to €400.
  • When travelling to a destination further than 3,500km, you can claim up to €600.

Missed Connection Compensation Rights

ITA airways closed gate

As a passenger on ITA Airways, EU261 allows you to claim compensation if you miss a connecting flight as a consequence of your initial ITA Airways flight being delayed or cancelled, assuming that all flights were booked under a single reservation. 

A critical aspect here is the total delay you encounter when reaching your ultimate destination. Should the disruption culminate in a total delay of 3 hours or more at your end destination, you're eligible to seek compensation for the missed flight.

The potential compensation amount for a missed connection is based on the overall delay experienced at your final destination and the average distance of your journey. Below, you can review the typical ITA Airways missed connection compensation if you missed your flight:

  • When travelling to a destination less than 1,500km, you can claim up to €250.
  • When travelling to a destination between 1,500km and 3,500km, you can claim up to €400.
  • When travelling to a destination further than 3,500km, you can claim up to €600.

Extraordinary Circumstances

Navigating through flight disruptions like delays, cancellations, or denied boarding becomes easier when you understand the notion of "extraordinary circumstances". These are events beyond the control or prevention of the airline, even when all reasonable steps are taken. Such situations might involve extreme weather conditions that make flying unsafe, safety-driven restrictions imposed by air traffic control, immediate security threats, or political upheavals affecting air travel. These instances fall under the umbrella of "extraordinary circumstances".

Generally, in these rare but significant scenarios, airlines, including ITA Airways, are exempted from compensating passengers. Although these disruptions might be considered inconvenient, the primary concern remains the passengers' safety and well-being. Each disruption is unique, and it's recommended to delve into the specifics of your situation. This is because each case may be evaluated differently under the regulations of EU261.

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Frequently Asked Questions

The following frequently asked questions about ITA Airways compensation may shed some additional light on the common concerns, misunderstandings and processes for claiming compensation after disrupted flights:

What to do When Your ITA Airways Flight is Cancelled?

If ITA Airways cancels your flight, it's advisable to engage with the airline to uncover the root cause of the cancellation. Remember to safeguard all your travel-associated documentation along with any communication from ITA Airways concerning the cancellation, as these are essential for seeking compensation.

Depending on the cancellation's cause and the notice period provided, EU261 might entitle you to claim compensation in addition to a refund of your ticket. To examine your potential eligibility for compensation and the likely amount, consider visiting the AirAdvisor website and using our self-service compensation calculator tool.

What if I Cancel My ITA Airways Flight? Can I Get a Refund?

Choosing to cancel your ITA Airways flight might negate the potential for a refund, as the refund largely depends on your ticket's specific stipulations. Tickets are generally classifiable into two types: refundable and non-refundable.

Refundable tickets ordinarily allow for the cancellation of your flight and subsequent reception of either a full or partial refund. Conversely, non-refundable tickets typically exclude the provision for cash refunds but may offer credits or vouchers for future ITA Airways travel instead. Therefore, it's crucial to thoroughly inspect your ticket's terms prior to initiating a cancellation.

How Long Does it Take to Get ITA Airways Flight Delay Compensation?

Receiving compensation for a delayed ITA Airways flight is subject to varying timelines influenced by a range of factors. These factors encompass the internal processing procedures employed by ITA Airways for handling compensation claims, the volume of claims the airline currently faces, and whether or not they contest the validity of the claim.

For instance, if ITA Airways is contending with a substantial number of claims or disputes your specific claim, the compensation process may be prolonged. Additionally, it’s not uncommon for airlines to request supplementary documentation or information to facilitate the assessment and processing of a claim, further extending the timeline.

In situations where the compensation process proves challenging or time-consuming, using a service like AirAdvisor can be beneficial. AirAdvisor specialises in managing the entire process on your behalf, alleviating the burden and ensuring a more streamlined experience.

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What happened with ITA Airways clients

Recent Comments

William from United States (USA) (ITA Airways AZ 343 Flight delay)
May 2, 2024, 5:56 pm

Our flight from Nice to Rome was delayed an hour, causing us to miss our connection on the same airline in Rome. The next flight available was over 4 hours later.

Christopher from United Kingdom (ITA Airways AZ 1642 Missed connection)
September 1, 2023, 3:16 pm

Plane from Brindisi was around 1 hour late - we by the airline were told that the connecting flight would wait for us. It didnt and we had to wait for a flight the following morning We finally arrived at Heathrow at 8.30 am on June 11th. The airline provided poor accommodation and poor meals. We were forced to purchase a new rail ticket from Heathrow to Cheltenham.

Julie from United States (USA) (ITA Airways AZ 619 Flight delay)
August 30, 2023, 12:02 pm

The communication was poor and didn’t know exactly. Air traffic control and weather both influenced delay. This caused 5 hr delay and missed connection.

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