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Brussels Airlines Compensation for Delayed or Cancelled Flight and Refund

Use your rights to claim up to €600 for a cancelled or delayed flight with Brussels Airlines

Have you experienced a flight disruption with this airline? If so, you should know that you could be eligible to claim Brussels Airlines compensation of up to €600. In this guide, we'll teach you everything you need to know about how to deal with Brussels Airlines cancelled and delayed flights.

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If you feel this process is too difficult, we're here to help. The AirAdvisor team of legal experts is at your disposal for free. We work on a no win no pay basis, meaning we only get paid if we win your case. And with over 250,000 won cases, you can be sure that we have the right experience to get you the monetary compensation you deserve. Just click on the button below to get started.

Brussels Airlines Compensation for Delayed or Cancelled Flight and Refund
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 18, 2024

Brussels Airlines Delayed or Cancelled Flight compensation and refund

Brussels Airlines is the largest airline in Belgium and a member of Star Alliance. Even if this is a respected airline, you can still end up in everyone's dreaded travel scenario: you buy a ticket from Brussels Airlines, show up, and discover that your flight is delayed, cancelled, or worse. Or you find the flight is fine, but you or an immediate family member are denied boarding. What are yourrights in case of a flight delay? Are you due flight compensation if it is cancelled?

You could receive up to €600 (£520) from Brussels Airlines. We here at AirAdvisor make claiming compensation easy.

Delayed or canceled flight with Brussels Airlines Airlines? Find out if you're owed up to €600 in compensation.Check Your Flight

If you've had a cancelled or delayed Brussels Airlines flight and are looking for information about a refund or Brussels Airlines flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation.

What Are My Passenger Rights in Case my Brussels Airlines Flight Was Cancelled or Delayed?

According to EU law your rights in case of a Brussels Airlines flight cancellation or delay include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted Brussels Airlines flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked

Submit a complaint to Brussels Airlines and receive as much as €600 (£520) per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Brussels Airlines claim. You don't need to be an expert on Brussels Airlines refund policy or cancellation policy to receive your money back.

What Should I Do in Case of Cancellations or a Brussels Airlines Delayed Flight?

In case you are dealing with a disrupted Brussels Airlines flight, you should take the following steps:

  1. Confirm the reason for the flight delay or cancellation.
  2. Collect proof: photos, receipts of expenses, Brussels Airlines booking number, vouchers, etc.
  3. Insist on your basic benefits and services at the airport.
  4. Check your eligibility for compensation with our free online compensation calculator.

Brussels Airlines Flight Compensation Claims

a Brussels airlines plane in flight

As a passenger, under EC Regulation 261, you may be entitled to compensation if the following have occurred:

  • Flight delay: If Brussels Airlines flight delays are 3+ hours at your final destination.
  • Canceled Flight: if Brussels Airlines cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.

Brussels Airlines Flight Cancellation: When are they Liable?

When Brussels Airlines can escape liability: Brussels Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Brussels Airlines missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who suffer from flight cancellations will have valid claims for a Brussels Airlines flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When Brussels Airlines cannot escape liability: When Brussels Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Brussels Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

Brussels Airlines Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If Brussels Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If Brussels Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

Brussels Airlines Refund problems? Let our team help you.

Disrupted flight? You might have a right to compensation - up to €600.Check Your Flight

Brussels Airlines Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a delayed Brussels Airlines compensation claim form to receive up to €600 as a flight refund.

Exclusions: Compensation for Brussels Airlines flight delays will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.

Learn more about passenger rights to Brussels Airlines delay compensation and how to demand Brussels Airlines claim compensation.

What is the Time Limit for Compensation Claims?

You have up to three years to contact Brussels Airlines and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight Brussels Airlines?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

  • Distance Compensation: All flights under 1,500 km Up to €250 per person
  • Brussels Airlines Internal flights over 1,500 km Up to €400 per person
  • Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
  • Brussels Airlines international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Common questions: Compensation Claims and Refunds

What to do when your Brussels Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Brussels Airlines refund for cancellation.

What if I cancel my Brussels Airlines flight? Can I get a refund?

If Brussels Airlines cancels the flight, they must refund the price of the ticket to you and other passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Brussels Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the Brussels Airlines cancelled a flight due to Covid-19?

If Brussels Airlines cancelled a flight due to Covid-19, passengers are entitled to reimbursement as part of flight cancellation rights. If Brussels Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a Brussels Airlines Refund?

In the event that you do not book a refundable, flexible fare and end up canceling your own flight, it is unlikely that you will be reimbursed. Conversely, if Brussels Airlines cancels your flight without any fault of yours, then rest assured that you have a legal claim, and the airline is obliged to provide a full refund.

How many hours for flight delay to be eligible for Brussels Airlines compensation?

Your Brussels Airlines flight delay of 3 hours or more at the airport of the final destination (under the same booking) may make you eligible for compensation. However, the amount of compensation may depend on the period of delay and flight distance. You can use the AirAdvisor flight delay compensation calculator to check your Brussels Airlines flight.

How long does it take to get Brussels Airlines flight delay compensation?

Brussels Airlines may take up to 2-3 months to process and reply to flight compensation claims, even though EU regulation 261 sets a period of one (1) month. Also, Brussels Airlines may attempt to delay or ignore claims made by passengers, as airline knows that more than 60% of passengers will not succeed. The AirAdvisor team has experience dealing with Brussels Airlines since 2017, so we would be happy to help with your case. 

How to claim Flight Delay Compensation with Brussels Airlines?

AirAdvisor is here to make sure you receive the compensation you deserve for your Brussels Airline delayed or canceled flight. Our team of legal and travel experts has mastered the claims process so that we can get back what rightfully belongs to you - quickly! Don't hesitate another second. Reach out now and find out how our services can help in getting your money back as soon as possible.

How much compensation for Brussels Airlines delayed flight can you get?

When flying within Europe, passengers are entitled to up to €250 (£205) per person for flights under 1,500 km. Those travelling on EU flights over 1,500 km can receive up to €400 (£330), while international EU flights between 1,500km and 3,500km award a maximum of €400 (£330). For the longest international journeys (in excess of 3,500 km) you can be reimbursed up to €600 (£520)!

How Much Time Do I Have to Make My Claim against Brussels Airlines?

While local laws dictate the specific statute of limitations for filing a compensation claim, as a general rule, travelers have up to three years from the date of their flight to take action. However, it's always best to check your specific country's law. You can quickly and easily check your Brussels Airlines flight eligibility for a claim on the AirAdvisor website in just a few minutes. Our smart system will determine if your claim is time barred or not.

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What happened with Brussels Airlines clients

Recent Comments

Erich from Belgium (Brussels Airlines SN 2905 Denied boarding)
April 22, 2024, 4:02 am

By e-mail of 20. April 2024 14:25, I was asked by Brussels to check-in my hand luggage. I tried to do so but the machine denied (software error of OS, code for free hand luggage check-in in case of full flight is not updated, only visible in the system for check-in - special services. The responsible gate keeper (Indian migration background, about 55 years, overweight, giving name was refused) and his supervisor (Arabic migration background, about 60 years old, overweight, giving name was refused) did not know this problem and refused to accept my expertise and blocked access to "special services". Both refused to speak with me, one called me a racist because I told him that he may not understand my quite developed German). The supervisor on duty in check-in (women, about 30 years old, long hair, black) reprimanded me and call airport police, refused to discuss the case, airport police waited in full gear (with machine guns) about 5 members in proximity. Then 2 manager appeared (one gave his name, Mr. Macher) were also not really helpful, did not know the problem, did not believe my story, no apologies for the impossible behaviour of the staff) but reluctantly and "ex gratia" accepted that the quite helpful check-in service person (women, about 30 years old, very supportive and helpful) could fulfill this task asked by Brussels airline and costing me additional time for check-in but also recovery. I may note that I have catched a cold and had a bad back this day, thus, I really wanted to go to the lounge). If I would not have left Mr. Macher, then he may have argued again with me, maybe forever, fully aware that a police group is very close and arrest me on very short notice with a simple code word. As Brussels may tell, it was impossible to dispose the luggage in the cabin, thus, it had to be checked in at the gate, causing delays. I may note that the luggage was bigger than usual as many Marathon runners were heading to BRU. Was I got from OS/AUA: a delay of about 20 minutes verbal and physical threats refusals of service libel as racist etc. "Service is our success" - maybe it was true some time ago. Now, it is the challenge of OS/AUA. Very serious defaults and this is not the only one. I think that a compensation is justified, as the ex gratia offer by myself (without speaking with may lawyers) is € 5000. I am available for a call these days, please call me at my COM number 32 2 29 52283.


Mahurshi Hetal from Germany (Brussels Airlines SN 2592 Flight cancellation)
February 3, 2024, 6:32 am

I arrived at my destination morr than 21 hours later. Initially i was landing on 2nd February at 02:20 o'clock in night but due to flight cancellation i reached Mumbai on 3rd February at 00:20 o'clock mid night. Airline cancelled my trip only one day before my departure due to announced strike The main inconvenience was reaching my destination so late!


Ingrid from Belgium (Brussels Airlines SN 2588 Flight cancellation)
February 2, 2024, 8:49 pm

- strike at the airport - airline did not offer refund but rebooked me directly - rebooked flight was unreasonably long (i.e. following day Berlin-London-Brussels instead of direct Berlin- Brussels. Therefore the rebooking was changed to an additional day later as otherwise I would lose.a full working day in transport. I total it incurred costs for two additional nights of hotel (2xEUR 108) + subsistence.


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