Vienna Airport Compensation for Flight Delays & Cancellations: Live Updates

Amy Lancelotte

By:  Amy Lancelotte

Last Updated:  June 4, 2025

So you’re travelling to or from Vienna, what could go wrong? Unfortunately, lots. Some of the most common ways your Vienna Airport flight gets interrupted are irritating delays and cancellations.

The good news, though, is that most flights that arrive at or depart from Vienna Airport are covered by Regulation EU261. This means passengers who face disruptions can get assistance from airlines to deal with an airport delay and claim a maximum of €600 (£520) in certain situations. 

When claiming Vienna Airport compensation on your own feels too daunting, rest assured that AirAdvisor can help. As airline compensation experts since 2017, we know how to get the most money for our clients and hold each airline accountable for annoying interruptions.

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Vienna Airport – Passenger Rights

With EU261, passengers can claim the following, depending on the circumstances:

• Compensation up to €600/£520
• Assistance in the form of meals, communication, hotel stays, and transport
• Flight refunds

Delays Exceeding 3 Hours

If a flight from Vienna Airport is delayed by at least 3 hours, EU261 is triggered. The payout amount will depend on the flight distance, the total delay length, and the cause of the Vienna Airport delay.

Flight Cancellations & Refunds

If a Vienna Airport flight is cancelled, EU261 also mandates compensation, which depends on the cancellation notification period. In addition, the total interruption time, flight distance, and root cause are factors.

First, when a Vienna Airport flight gets cancelled, passengers are entitled to a replacement flight or a refund, regardless of the cancellation timeframe or reason. Compensation is also possible when passengers are notified of the cancellation fewer than 14 days before the scheduled flight. 

But not all re-routed flights are eligible. For example, the airline does not have to issue compensation under Regulation EU261 if:

• Cancellation notice is given between 7 and 14 days, and the replacement flight leaves no more than 2 hours before and arrives less than 4 hours after the original.
• Cancellation notice is less than 7 days, and the new flight departs no more than 1 hour before and lands less than 2 hours after the original.

Lost Luggage at Vienna Airport

When checking baggage at Vienna Airport, if it’s not returned within 21 days, it’s considered lost, and passengers can claim up to €1,860 (1,519 Special Drawing Rights or £1,580). This depends on the value of the items inside, and a claim must be filed within 7 days.

Passenger Rights in Case of Vienna Airport Flight Delays

Passengers are eligible for cash compensation when a Vienna Airport flight is delayed by at least 3 hours. And, while waiting at the airport, airlines are required to keep you comfortable, referred to as the right to care. You can get the following, based on the Vienna Airport wait time and flight distance:

Vienna Airport Flight Delay Compensation

Getting an airline to pay out Vienna Airport delay compensation can be tricky. It’s crucial to keep all documents. Hold on to your boarding pass and get the reason for the delay in writing whenever possible.

Make sure you file your Vienna Airport flight delay compensation claim in time. In Austria, passengers have 3 years from the interruption to make a claim.

Delayed Flight Requirements for Compensation

1. Your flight departs from Vienna Airport on any airline; or
2. Your flight arrives at Vienna Airport on an EU or UK-based airline; and
3. The flight is delayed by 3 hours+; and
4. The airline is the cause of the delay

How Much Can You Claim for Vienna Airport Delays

It’s simple, the maximum compensation is based on the overall flight distance:

• Up to 1,500 km: €250/£220
• 1,500 km to 3,500 km: €400/£350
• Over 3,500 km: €600/£520*

*Note that for flights over 3,500km, if the delay is between 3 and 4 hours, airlines will attempt to reduce this to €300/£260. At AirAdvisor, we always go for the maximum amount.

The Vienna Airport EU261 Cancelled Flight Law 

Like with delays, passengers can claim up to €600 (£520) for cancelled flights at Vienna Airport. As long as a passenger received less than 14 days' notice, the flight cancellation is directly caused by the airline, and if there’s a delay reaching the final destination, EU261 applies.

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Vienna Airport Cancelled Flight Compensation & Refund

Departing flights cancelled at Vienna Airport are leaving from an EU-based airport, so they all meet this requirement for EU261. For a flight arriving at Vienna Airport, it must either be with a UK or EU airline or originate in the UK or EU on another airline.

Cancelled Flight Requirements for Compensation

To claim up to the maximum of €600 (£520), a Vienna Airport cancelled flight must:

• Depart from the EU on any airline
• Arrive in the EU on an EU or UK airline
• Be cancelled with less than 14 days' notice

Can I Get a Refund for my Flight from Vienna Airport? 

Yes, passengers can get a full refund or choose to re-book if a cancelled flight departs from Vienna Airport. Additionally, once a flight is delayed by 5 hours or more, passengers can choose not to continue travelling and get a refund.

Vienna Airport Cancelled Flight Compensation You Can Claim

The amount of Vienna Airport flight cancellation compensation that passengers can claim differs based on when the flight is cancelled. Other factors include the flight distance and the delay time of the replacement flight compared to the original one (EU261):

Flights Cancelled Within 7 to 14 Days

Flights Cancelled Within 7 days

Delayed, Lost, or Damaged Baggage at Vienna Airport

Not only do passengers have protection for flight interruptions, but lost, damaged, or delayed baggage may also entitle passengers to compensation up to approximately €1,860 (1,519 SDR).

• A bag is considered lost if it’s been delayed for at least 21 days
• File a claim within 7 days of the delay, damage, or once it’s declared lost
• Prove the value of the luggage contents with receipts
• For delayed baggage, airlines will cover the bare essentials
• Prove damage with photos

Vienna Airport Delays & Cancellations: Top Reasons

Passengers can run into unexpected interruptions at Vienna Airport year-round. This can be something like a snowstorm, a strike at a specific airline, or even due to technology failures. 

Air Traffic Control Restrictions at Vienna Airport

ATC is an absolutely crucial service at any airport, so when there are restrictions, planes get backed up, causing cascading delays and potential cancellations. 

Airline Operational Issues

When a delay or cancellation happens, it isn’t always the airport that’s at fault. Airlines also share a lot of the responsibility and can disrupt passengers because of poor scheduling or airline strikes.

Brussels Airlines operates a high number of flights to Vienna Airport, and recently, in the first quarter of 2025, 3 different strikes at the national level resulted in mass cancellations to the airline’s routes. 

Strikes at Vienna Airport

A strike by any major group of workers at an airport is another way to force cancellations and long delays. From baggage handlers to security personnel, the staff in each area is crucial to flights departing on time.

Fortunately, Vienna Airport hasn’t had a strike in recent memory. But, Vienna Airport flights have been affected by airport strikes elsewhere, most notably Germany, Italy, and Greece in 2024 and 2025.

Delays / Cancellations due to Bad Weather Conditions at Vienna Airport

Weather-related delays and cancellations are relatively rare at Vienna Airport as it’s generally well-equipped to deal with things like snow and ice. That said, in September 2024, mass flooding from Storm Boris across Europe did affect some flights to and from the airport.

Other Incidents at Vienna Airport

Although less common, passengers may also experience disruptions due to security threats, runway closures, or technical problems within the airport. 

Vienna Airport interruptions can either be due to extraordinary circumstances, which are outside the airline’s control, or something caused by the airline. When extraordinary circumstances, like airport strikes and poor weather, are the cause, EU261 compensation is not payable.

Top 5 Airlines Affected by Delays & Cancellations at Vienna Airport

In 2024, Vienna Airport’s departing flights were delayed 28% of the time. Cancellations typically account for fewer than 1% of the airport’s flights. Of these interrupted flights, these airlines were the most affected:

• Austrian Airlines
• Ryanair
• Wizz Air
• Eurowings
• Brussels Airlines

Claim Vienna Airport Flight Compensation With AirAdvisor

When you’ve experienced an annoying cancellation or delay, it’s easy to file a claim with AirAdvisor. In fact, it takes less than 5 minutes. Here’s how to proceed:

1. Gather your documents: This includes boarding passes, any airline or airport written correspondence, and proof of the interruption.
2. Submit the claim: File a claim online here. Enter the details of your flight and add your contact details. Then, attach your supporting documents and submit.
3. Sit back and relax: We’ll process everything for you and communicate back and forth with the airline. Claims are typically resolved successfully in 4-6 weeks.

File your Vienna Airport compensation claim ASAP to get what you’re owed. Don’t risk forgetting to make the claim or losing important details and documents!

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Vienna Airport Questions and Answers

Author:

Amy Lancelotte

Job/Position: Editor

Amy Lancelotte is a writer, editor, and content strategist with seven years experience writing about travel and related topics. Born and raised in Canada, she has spent several years living and working as a digital nomad in England, Italy, and France, and has spent more time in airport departure lounges than she wants to think about.