Pegasus Airlines Compensation for Delayed or Cancelled Flight and Refund

flight to Istanbul been cancelled due to operational reasons at very last minute informed at 18:41 few hours before boarding . My husbands father will be having an operation and that’s why I have brought this flight at this time . I have paid for private taxi to get me and my partner to the airport.

We had a flight booked tonight 21.08.2023 PC1174 00:20 flight to Istanbul Sabiha Gokcen flight been cancelled due to operational reasons at very last minute informed at 18:41 few hours before boarding . My father will be having an operation and that’s why I have brought this flight at this time . I have paid for private taxi to get me and my partner to the airport.

I arrived at final destination at 23:55 instead of 19:50.

There was a significant flight delay, as a result the boarding ended after a delay of 2 hours and 40 minutes, and in fact the plane took off three hours later. No compensation was provided in the form of food or accommodation in Antalya (I had to miss another flight of another airline from Antalya and spend one night in the city). I lost a lot of money on this delay and would like compensation in money from the airline.

We received neither water nor meal voucher. Nobody said anything about the reason for the delay.

I arrived two days late at my final destination in Dubai. The airline did not notify Madrid of the delay at any time, on the airport monitors and on the boarding gate monitors the scheduled flight departure time continued to appear when it had already passed and the boarding gate had not even been opened . During the flight, the cabin staff told us that the flight to Dubai would be waiting for us, but when we got off the plane to make the connection at the airport terminal, other people from the airline told us verbally that the plane had left and to go to the airport. Pegasus Hotel Desk in Sabiha Gokcen SAW to manage our wait in Istanbul. The airline provided two hotel nights, meals and transfers to and from SAW airport, and a new flight for two days later. I lost 2 excursions and 2 hotel nights in Dubai worth 200 euros, including entry to the Burj Khalifa for almost 50 euros. In Istanbul I had to buy warm clothes for those two days because in Dubai the temperature was 30ºC while in Istanbul it was around 10ºC. In addition, the hotel where they put me up (Workinn Hotel) was far from any store or shopping center, with no public transportation nearby, and I spent a lot of money on taxis in those two days to be able to provide myself and stay there for 2 days, since I didn't I was going to be locked up in a roadside hotel for 48 hours.

My wife and I were denied boarding due to overbooked flight. We were offered overnight stay in London and flight was re booked for next day. We had a long layover in Istanbul approx 11 hrs. We got Turkey visa in advance which we paid $123 USD in visa fee. We had already planned our 11 hrs layover in the city. Next flight they re booked us had on 2 hours layover. Our visa fee and Istanbul city visit planned went wasted.

Flight was due to take off at 11:40am on 31/07/22 but didn’t take off till 2:53pm due to plane not ready

I learned the information about the flight cancellation only at the airport of Lyon yesterday. My flight PC 1144 Lyon Istanbul was scheduled at 01:35 the 16 of July and when I arrived at the airport I saw the information about the cancellation on the screen of departure flights. I had no accommodation booked in advance because I was not aware in advance of the flight cancellation. For the information,I booked this flight not directly on the site of Pegasus Airlines but on the site of another provider of flights. Today my provider sent a demand to Pegasus in order to change the same flight at a later date as soon as possible,but I’m still waiting for the response. Pegasus Airlines examine so long such requests despite the fact that it is very urgent. I was obliged to search for an accommodation by night yesterday because there was not one information desk of the Pagsus Airlines at the Lyon airport. Due to this cancellation I couldn’t take the flight departing from Istanbul to Moscow PC 388 scheduled at 9:45 the 16 of July. The company didn’t call me in order to propose another flight for exemple. Could you please help me? I’m actually in Lyon and I don’t know what to do. Thank you.

I have photo proof we was going to take off at 11.25 how ever we started to take of 14.35

on July 11th, flight number PC1256 delayed about 7 hours, we missed our connecting flight, airline changed our connecting flight to another day (12th of july, flight number PC 316) we arrived in our final destination 24 hours late.

Because of the delay we was late getting to our hotel in time for dinner drinks ect which we have paid for . Flight was 11.25 but we ended up getting on the plan and sitting there unto 14.35 .

Because of Turkish andmistration not accepting my documents

after the delay i telephoned Pegasus asking for compensation , i was told that it will happen, not to be worried but never did. I telephone about 6 times to that company and the last time was today , i was told by a not very polite lady that there was nothing she could do. what is going on i m contacting tomorrow the Civil Aviation CAA.co.uk i know they will hepl me with that issue

Both tickets belong to the same Pegasus airline company. The first flight was delayed for a couple of hours, but the second one left on time. This is why I missed the flight. The company sugested another flight two days later, or a hotel and flight to Tbilisi, Georgia. I chose the second option and had to take a taxi from Tbilisi to Yerevan. I missed a hotel in Yerevan and spent extra money on food and a taxi. The total delay was more than 24 hours.

Hi , I didn’t half PCR test that’s why

We were not informed at all, we went there with our son 1,5 years

The lady at the desk initially said weather conditions at check in, but then we were sat on the plane for hours and told it was then the baggage handlers, there was no one to put the luggage in the plane

Cancelled without a reason given at the time

From london to istanbul airport it was ok . But with pegasus airlines stamsted to sabiha gökçen wasnt flight on time. Supposed @12.30 delayed to 4.30

My flight has been delayed by 5 hours; they say it is because of the bad weather conditions, but I do not believe this because this is not the first time that I am having problems with this airline company.

the plane could not land and got diverted to Birmingham airport as we were told they did not have enough fuel to keep waiting for their slot to land, landing of some planes was delayed due to rain and wind.

The flight on 17/8/2021 was cancelled by the airline (Pegasus), no reason provided until I claimed for compensation. They said it was due to the pandemic and refused to pay for the loss. The flight was booked through FlightNetwork which only partially refunded the cost of tickets.

I was onboard the aircraft, the engines were running and it was moments away from take off when a “technical issue” was reported by the captain. The captain announced this over the tannoy system to all passengers and explained that an engineer would look at the plane to determine whether it could be fixed. This went on for over 3 hours before the flight was cancelled as a result of an “issue” affecting the plane.

Flight was delayed around 3 hours and my plans has been destroyed.

Hello, I have written to Pegasus, first they said they will refund the ticket. Then they said it was cancelled because of coronavirus. We have been notified in person 15 minutes before the flight that it is cancelled. In person, no email, no sms. Technician came and said engine on plane has technical issues. Now they are lying it is corona virus. I can not prove it as airport in Sarajevo is not allowed to give information why the flight has been cancelled in Pegasus name. But they did say it, they just can't provide me with the response in written form. Some passengers replaced their tickets, but I did not, because I can only travel on weekends. I think they are discriminating me, by not even offering a compensation flight which other passengers took. They can literally always blame it on corona, but how that makes sense, when the next day flight was operating normally. I mean now what does it even mean for a flight to be cancelled due to corona and cancelled 15 minutes before the flight.

I pre booked my flight and arrived konya Airport in Turkey and been told that my connection flight from Istanbul to London was cancelled and they haven't offered me a new flight or inform me for the cancellation I hade to argue about a new flight nothing has offered to me about this flight no meal, no money back, or

I have purchased a ticket from pegasus through travel2be on the 17 of July 2020. My departure would be from Erbil to Istanbul and change in there to London Stansted Airport on my flight was due on Tuesday the 4th of August 2020 but a few days before my flight i got an email from my airline provider saying that your flight has been cancelled so I am looking for my ticket refund if you could help me with please.

Pegasus cancelled their flight on 19/07/20 due to aircraft had technical issues. They rescheduled filing on 20/07/20

A plane had crashed a few hours earlier on the runway at Istanbul, cancelling all flights

Both of the flights were cancelled because of a previous flight issus which was operated by the same company.I lost also the connecting flight and I had to wait 3 more days until the next flight.Thank you!

the flight was cancelled, they informed me few minutes brfore arriving to the airport, then we havewaited to transportation. and till now we are waiting in the hotel. waiting til they give us informations. and no one has called to check me. and no one is answering my calls

The flight was delayed for several hours. We were then told that the flight was going ahead and waited on the tarmac for around 30 minutes until around 5.15pm when they told us that the flight had been cancelled as the pilot did not have enough rest time between flights. 15 minutes later at 5.31pm I received a text from Pegasus telling us that the flight was cancelled because of a radar failure (contrary to what we had just been told). We were then told to to wait at the airport for instructions regarding a hotel that would be provided overnight and a new flight booked for 6.30am the next day. I waited over 90 minutes and staff still could not provide information on when the hotel would be available and if there would even be enough rooms for everyone so I opted to take a taxi (which I had to arrange/pay for myself) back to my house and return to the airpot the following day to get the new flight at 6.30am.