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Pegasus Overbooking: Your Compensation Guide When Denied Boarding

Pegasus Overbooking: Your Compensation Guide When Denied Boarding
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: July 09, 2024

Yes, Pegasus can deny you boarding against your will if it overbooks your flight. However, you are entitled to monetary and complimentary compensation when that happens. Knowing your passenger rights will save you the stress and trouble of figuring out your next steps after the incident.

Pegasus Airlines had a 24% increase in international passenger traffic in 2023. That shows the growing acceptance among passengers flying Europe, Asia, and Africa. Nonetheless, you may find yourself on an overbooked flight where the boarding agent asks you to wait behind.

Overbooking is a typical practice among carriers. However, EU and UK regulations require them to compensate and support passengers who get bumped. This guide will explain your rights and how to deal with involuntary denied boarding situations.

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Why Pegasus Overbooking Occurs and What It Means to Be Denied Boarding

An overbooked flight occurs when there are more passengers with confirmed reservations than the seat capacity. This practice isn’t illegal but can lead to cases where the carrier denies some passengers boarding involuntarily.

Carriers use algorithms to determine no-show rates and oversell a flight. They do this to get as much revenue from a flight as possible, even if some passengers don’t show up. The question now is, what should you do if this happens to you?

Volunteers can give up their seats for various rewards or incentives, including discounts and vouchers. With enough volunteers, Pegasus can avoid bumping passengers. Otherwise, it will ask the extra passengers to wait behind.

Pegasus Airlines will take delivery of 16 planes this year to expand its fleet. That should help reduce the number of flight cancellations, delays, and, ultimately, bumped flight cases.

While involuntary denied boarding incidents aren’t rampant with Pegasus Airlines, you should always go prepared. By that, we mean understanding your passenger's rights to compensation and alternative flights.

Compensation is guaranteed under the law, but carriers have different approaches to paying for it.

Our compensation experts at AirAdvisor have worked with over 250,000 passengers on their compensation claims with many UK airlines. Hence, we can confidently guide you on how to make a successful compensation claim with Pegasus. The process begins with confirming the status of your oversold flight.

pegasus airline branded plane

Regulations and Passenger Rights When Pegasus Airlines Denies You Boarding

The UK regulation covers you if you meet the following criteria:

  • Your flight is departing from a UK airport
  • You are arriving in the UK on an EU or UK airline
  • You are scheduled to arrive in the EU on a UK airline

Overbooking is one of several reasons carriers can deny passengers boarding involuntarily. It comes with compensation and complimentary service. So, our first step when dealing with involuntary denied boarding compensation is to confirm if the flight was overbooked.

Pegasus Airlines may explain why it denied you boarding. You can ask if the explanation is not readily available. We recommend getting a written statement or signed copy to make it binding when submitting your claims for compensation.

Yes, you paid for the flight and deserve to be treated with respect. Ideally, the carrier will provide immediate support and all the information needed for your rebooking. You should also be attentive and check your emails if that’s how you receive your booking details.

The UK Civil Aviation Authority may not be on the ground to enforce your rights. Nevertheless, Pegasus and other carriers know their responsibilities to bumped passengers.

Your passenger rights for voluntary and involuntary denied boarding are as follows:

Involuntary Denied Boarding

Pegasus Airlines can overbook flights anytime it deems fit. If you are bumped, the criteria to qualify for overbooked flight compensation are as follows:

  • You have a valid ticket
  • You must be at pre-flight security at least 45 minutes before departure.
  • You must be at pre-flight security at least 60 minutes before departure.
  • You are within the flight’s check-in time.

Advanced notification of your alternative flight should be available immediately. You can ask the customer service representative on the ground about that. The most crucial thing to do at that stage is getting the new ticket to your destination.

Maintain active communication channels with Pegasus Airlines. The last thing you need is to miss the new flight or book another ticket out-of-pocket.

An alternative flight is part of the compensation package when Pegasus Airlines denies you boarding involuntarily. Monetary payments are also part of the compensation. 

Unlike some carriers we’ve dealt with, Pegasus Airlines might not offer cash compensation immediately after it denies you boarding. Still, we expect them to do that within 24 hours. Contact our AirAdvisor compensation experts if the compensation doesn’t come within that time frame.

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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Voluntary Denied Boarding

A boarding agent may approach you with an offer to volunteer your seat on an overbooked flight. That is a typical way carriers get volunteers, although some, like Wizz Air and Virgin Atlantic, have volunteer programs before passengers even get to the airport.

The airline will likely offer you discounts, tickets, vouchers, etc., as compensation for volunteering, but there is no pressure to accept the offer if you are uncomfortable.

Those willing to reschedule their flights can accept the offer. Then, Pegasus Airlines will reschedule the flight at no extra cost. Meals, refreshments, telephone calls, emails, and even accommodation may also be available as you wait for the alternative flight.

Pegasus Airlines doesn’t have a fixed offer for volunteers after overselling its flight. However, we recommend reviewing the terms and conditions thoroughly. Pay attention to the restrictions on the vouchers or tickets and whether you can use them on international flights and during holidays.

Negotiate for better terms if negotiations are allowed. Then, ensure you don’t miss the rebooked flight.

Your Other Rights When Bumped

Complimentary services will be available as you wait for the rebooked flight, but what you actually get will depend on how long you wait. 

You can opt for a ticket refund if you no longer wish to continue. Contact AirAdvisor if the refund doesn’t come within a reasonable waiting period.

The complimentary services while waiting include the following:

  • Breakfast or meal, depending on the time of day
  • Hot or cold drinks
  • Light snacks
  • Accommodation where an overnight stay is necessary
  • Daytime accommodation for the elderly, sick, or disabled passengers

These provisions will apply if your wait time exceeds two hours. We certainly hope Pegasus Airlines provides these services. If you have to purchase these things, you can get reimbursement if you bought them out-of-pocket. Remember to keep your receipts and contact our AirAdvisor compensation expert.

people in the airport

Pegasus Overbooking: Compensation When Denied Boarding

Your compensation depends on the delay between your actual arrival time and the original schedule. Here’s what you can expect:

International Flight Distance

Delay Time


Within 1,500 km

Above two hours


Within 1,500 km

Within two hours


Between 1,500 km and 3,500 km

Above three hours


Between 1,500 km and 3,500 km

Within three hours


Above 3,500 km

Above four hours


Above 3,500 km

Within four hours


What to Do When Pegasus Airlines Bumps You

Our compensation experts at AirAdvisor are ready to help with your claims after getting bumped. However, you must take a few crucial steps to ensure your claims are valid. They include the following:

  1. Obtain a statement from Pegasus confirming that you were bumped from an overbooked flight.
  2. Get information on your rebooked flight and ensure you don’t miss it.
  3. Gather all receipts for meals and refreshments if your wait time exceeds two hours.
  4. Contact our AirAdvisor compensation expert to submit a valid claim.
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Exceptions: When Pegasus Airlines Can Bump Passengers Without Compensation

Passengers can be bumped for exceptional circumstances (force majeure). They include the following:

Pegasus Airlines Policy

The carrier may turn passengers away after conducting checks during check-in or boarding. There is often no compensation if the cases are unrelated to overbooking. Examples include:

  • Having incomplete travel documents
  • Showing up late for check-in or boarding
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Frequently Asked Questions

How does Pegasus Airlines pay its compensation when it denies passengers boarding?

The carrier typically pays through bank transfers. However, you can request an alternative payment method. Payments through travel vouchers and other services are available through a signed agreement.

How do I contact Pegasus Airlines for my denied boarding compensation?

The quickest way is to contact the service personnel at the airport. Otherwise, you can use the contact form on its official website. Ensure you speak with an AirAdvisor compensation expert before submitting your claims.


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