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In November 2023, Cirium ranked German low-cost carrier, Eurowings #5 for on-time performance in their report on Europe’s most punctual airlines. With an 84.22% on-time performance rating, the airline has shown some definite improvements from previous years.
Also in 2023, Skytrax ranked Eurowings as #8 in their Best Low-Cost Airlines in Europe and Eurowings Discover as #19 for their World’s Best Low-Cost Airlines.
But what can you do if you've just realised that your Eurowings or Eurowings Discover flight has been cancelled or delayed? AirAdvisor can help you with Eurowings claims. Read on to find out more.
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Your Passenger Rights as a Eurowings Passenger
Because Eurowings is based in the European Union, let’s take a quick look at EU regulation EC 261/2004 (EU261). These rules govern and protect your air passenger rights for flight disruptions including delays, cancellations, and denied boarding.
What is Eurowings EU261 Compensation?
Regulation EU 261 offers quite a broad level of protection for passengers travelling around Europe. In fact, you can claim EU261 compensation in any of the following situations:
- Flight delay - Claim compensation if your flight was delayed by a period lasting at least three hours.
- Canceled flight - Passengers can also claim compensation under EU 261 2004 in situations where their flights have been cancelled by the airline within fewer than 14 days and no alternative service has been provided. You can usually get a flight refund as well.
- Overbooking - Overbooking is when flights get excessively booked, with too many tickets sold to customers. If you’re a victim of this, EU 261 should have you covered.
- Missed connection - EU261 can even cover you in case of a missed connection. So, if your first flight arrives a little late and you miss your next one, you could make a claim.
Understanding the rules of EU261 is important because unfortunately, not every flight delay or cancellation will be protected. Passengers from around the world are covered under these regulations, but here are some points you’ll need to remember.
- Your Eurowings flight must arrive at least 3 hours late at your final destination.
- The amount of compensation you receive is based on the length of the delay and the distance of your flight.
Eurowings Flight Delays and Compensation
Eurowings operates the short-haul flights, while Eurowings Discover operates the medium and long-haul flights.
According to the stats published by Eurocontrol for 2023, Eurowings Group had an overall on-time percentage of 73%. This means that at least 1 in every 4 flights experience a delay.
If your flight delay lasts 3 hours or longer, then you could be owed financial compensation as long as the delay wasn’t caused by something outside the carrier’s control like dangerous weather or an airport strike. Although those 27% of delayed flights won’t all meet the 3-hour threshold, some will. And longer delays occur more often when a flight has been cancelled and you’re given a replacement flight.
If your replacement flight arrives at your final destination 3 or more hours later than your originally scheduled arrival time, then you are eligible for delay compensation. In fact, you could get Eurowings flight delay compensation up to €600 as long as you submit your claim within 3 years of your delayed flight.
Eurowings Cancellations - When You Can Get Compensation
Eurowings flight cancellations can be caused by staffing issues, severe weather, ground crew or baggage handler strikes, or partially booked planes that would be cost-prohibitive to the airline.
In October 2022, an ongoing Eurowings pilot strike caused severe disruptions for thousands of passengers. According to Reuters, the company reported that:
About 240 out of 488 flights have been cancelled at airports in Cologne, Hamburg, Berlin, and Stuttgart, affecting about 25,000 passengers on the strike's first day.
In a more recent incident, strikes at German airports have also majorly affected passengers. More than 900 flights were cancelled on February 1, 2024, which was 32% of daily departures and 22% of daily arrivals. The airports most affected were Frankfurt, Berlin, and Hamburg, as reported by FlightRadar24.
When it comes to flight cancellations, Eurowings will provide you with either an alternate flight or, if you decide not to proceed with your trip, they should offer you a full ticket refund. If you have to wait at the airport for your replacement flight, your air passenger rights in EU 261 state that Eurowings must also provide you with care and assistance compensation. This usually comes in the form of vouchers for restaurants and even hotel accommodation if your replacement flight doesn’t leave until the following day.
In addition to these options, you may also be eligible for monetary compensation from Eurowings for your flight cancellation. Depending on the travel distance and the delay time, you could be owed between €250-€600.
Read more about cancelled flight compensation.
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Denied Boarding on a Eurowings Flight
Many airlines, including Eurowings, will oversell flights in case some passengers cancel at the last minute or fail to make it in time. An unfortunate result of this practice is denied boarding caused when all passengers show up and there aren’t enough seats to accommodate everyone.
If this happens to you on a Eurowings flight, then you are also entitled to:
- A full ticket refund or
- An alternate flight
- Care and assistance
- Up to €600
Learn more in our denied boarding compensation guide.
How Much Compensation Can You Get
As we mentioned above, the amount of cash compensation you get depends on how far you’re travelling and the length of the delay at your final destination. It’s also important to note that your eligibility will depend on whether or not Eurowings was able to control the delay or cancellation.
If the flight disruption was caused by something outside their control, then the airline is not liable for paying cash compensation. We’ll cover this more in the next section.
The following table will help you figure out how much cash compensation you could get from Eurowings for a flight disruption.
Delay Time | Flight Distance | |||
EU Flights under 1,500km | EU flights over 1,500km | Other flights between 1,500-3,500km | International flights over 3,500km | |
Over 3 hours |
|
|
|
|
Under 3 hours |
|
|
|
|
€250
€0
* Eurowings might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
What Flights Are Covered by EC261?
- Flights under 1,500km:
On flights from Paris to Rome, for example, you would be able to claim €250 in compensation for disrupted flights if your delay was over 3 hours.
- Flights between 1,500-3,500km:
Eurowings offers a flight from Helsinki to Malaga, which is 3,335km. If you had a cancellation or delay on a flight of this distance, and you arrived at your final destination more than 3 hours later than your original flight, you could expect to get €400 in compensation.
- Flights over 3,500km:
Eurowings offers a flight from Munich to Dubai that is roughly 4,565km. If you had a flight disruption on this route with a delay of more than 3 hours, then you would be entitled to up to €600 in compensation.
It’s important to note that to be eligible for cash compensation, Eurowings must be at fault for the flight disruption.
If you need help determining how much compensation you can get, just enter your flight details into our free compensation calculator.
Eurowings Refund Policy
As we touched on in earlier sections, you are entitled to a full ticket refund if your Eurowings flight is disrupted and you choose not to continue on your journey. In this case, and if the airline is at fault for the delay or cancellation, then you could get cash compensation in addition to the refund.
Your refund from Eurowings could be offered to you as cash, a credit towards future flights, or as a voucher. Be careful about accepting vouchers because they can come with lots of restrictions as well as a short expiry time frame. Also, by accepting these vouchers, you may be forfeiting your right to cash compensation.
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How To Fill Out a Eurowings EU261 Claim Form
Claiming EU261 compensation can be a tricky process. Airlines won’t just pay out automatically; instead, passengers have to use their own time to fill in the appropriate forms, provide evidence, and so on.
This can all be done on the official Eurowings website, but it can be difficult if you’ve never done it before. For a helping hand, you might like to work with AirAdvisor instead, as we can help you fill in the same form and get results as quickly as possible.
Our team of legal experts has helped lots of travelers just like you to get the compensation they were owed after a bad delay or unexpected cancellation. To get started, just head on over to our EU261 Claim Help Center and share some info about your flight.
What to Do if the Eurowings EU261 Form is Not Working
If the form on the Eurowings website won’t load or isn’t working properly for you, there might be some kind of technical bug or issue. When this happens, you can either wait for the issue to be fixed or just use AirAdvisor’s site instead to complete your EC 261 form.
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When Eurowings Isn’t Responsible
We’ve mentioned how compensation won’t be awarded if Eurowings is unable to prevent the delay or cancellation despite their best efforts. Here are a few situations that are considered extraordinary circumstances outside the airline’s control.
- Dangerous weather (Ice, high winds, severe storms)
- Air Traffic Control restrictions
- A manufacturing defect (like the recent Boeing issues)
- Airport strikes
- Civil unrest
How to File a Eurowings Flight Compensation Claim
So how do you claim Eurowings compensation? Well, in all of these cases, the process involves completing forms and providing details of your claim to the airline. Sometimes, airlines try to avoid paying compensation, so they may try to fight your claim or make the process so long and difficult that you just drop the case.
Still, if you choose to pursue a compensation claim with Eurowings, just navigate to their site and find their contact and complaints section. Typically, you’ll be required to upload all your flight-related documentation including your:
- Boarding pass
- Ticket receipts
- Booking confirmation documents
- Photos of the airport information board or screenshots of your flight cancellation notice
You have up to 6 years to file your claim.
How to Avoid Flight Disruptions with Eurowings
- Take earlier flights. The earlier in the day you fly, the less likely you are to encounter issues stemming from earlier delays and cancellations.
- Avoid connections. Of course, for some trips, connections are unavoidable but try to avoid connections when you can.
- Stay up to date. Download the Eurowings app and opt-in for notifications so that you’re alerted to any itinerary changes quickly.
How AirAdvisor Can Help
If you find all this information overwhelming, don’t worry. More than 430,000 people have felt the same way when faced with compensation claims which is why they turned to AIrAdviser to handle the claims process for them.
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People Also Ask
Is Eurowings a reliable airline?
Statistics show that Eurowings is a relatively reliable low-cost airline, with a 2023 on-time arrival rate of 73%. But the airline still has delays and problems quite regularly.
Are Eurowings flights refundable?
It depends on the situation, but if the airline cancels your flight at short notice and can't find an alternative, you should be entitled to a refund, plus compensation.
Does Eurowings pay EU261 compensation?
Eurowings, like all other airlines that run flights into Europe, has to follow EU legislation and will pay out EU261 in the appropriate situations. Most commonly, this is for delays over 3 hours and flights cancelled with fewer than 14 days’ notice.
Are children eligible for cash EU261 compensation?
If you purchased a ticket for the child, then they are eligible for EU261 compensation from Eurowings as long as the flight delay or cancellation was the fault of the carrier and your delay was over 3 hours.
How long does it take to get your compensation from Eurowings?
It can take up to 3 months for the airline to make a decision about your compensation claim.
What happens when Eurowings loses your luggage?
If your baggage is lost or damaged by Eurowings, you could be owed up to €1,599 in reimbursement. First you need to report your lost or damaged luggage, then you can file a claim with Eurowings on their website.
What is the difference between Eurowings and Germanwings?
Eurowings is simply the modern name for Germanwings. Germanwings was renamed Eurowings in 2016.
