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Czech Airlines Compensation for Delayed and Cancelled Flights

Use your rights to claim up to €600 for a cancelled or delayed flight with Czech Airlines

Did you experience flight delay or cancellation with Czech Airlines? If so, you could be eligible to receive Czech Airlines compensation of up to €600. We'll show you exactly what steps you need to take to claim compensation if your air passenger rights were violated.

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Czech Airlines Compensation for Delayed and Cancelled Flights
Joanna Teljeur
Written By Joanna Teljeur
Last Updated: May 01, 2024

Czech Airlines’ route from Prague to Paris was punctual 75% of the time in April, 54% in March, and 48% in February. The airline has 110 destinations, but you can see how their on-time performance can be affected by seasonal weather patterns.

The carrier has a 3 of 5 rating on TripAdvisor and was given a 3-Star rating on SkyTrax, meaning that the airline is considered fair or average.

Czech Airlines Flight Delays

Most passengers would agree that a flight delay is one of the most irritating parts of air travel. As aggravating as it may be, passengers on Czech Airlines flights can at least enjoy some compensation if they depart from an EU or UK airport. 

Did you know that if your Czech Airlines flight is delayed by 2 or more hours, then you should be offered care and assistance from the airline? This means that you should be given vouchers for meals and refreshments as well as free access to communication like 2 calls and emails. If you’re not, then make sure you keep your receipts so you can request reimbursement later. 

If you have a situation that causes you to be delayed for 3 or more hours past your scheduled arrival time, then Czech Airlines is required to provide cash compensation. The sticking point with this is that they are only liable if they could have avoided or prevented the delay. For instance, if your disruption was caused by airline scheduling problems, or an airline strike, then they could have prevented the issue, so they must provide monetary compensation.

For delays that last 5 hours or more, the airline must help you by providing the choice of a refund or a rebooking. Not only that, but you may also be eligible for financial compensation as long as extraordinary circumstances weren’t at play.

Length of Delay

Compensation & Entitlements

2+ hour delays

Meals, refreshments, and access to communication

3+ hour delays

Cash compensation if the airline is at fault

5+ hour delays

Option of rebooking or refund + potential cash compensation 

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Czech Airlines Flight Cancellation

Cancelled flights are one of the worst nightmares any traveller can face, but again, as long as you’re departing from or arriving at an EU or UK airport, your rights are protected by these regional laws. Here’s how it works: 

Flights cancelled with less than14-days notice: Czech Airlines must offer you a rebooking or a full refund. If you choose to be rebooked on an alternate flight but have to wait 2 or more hours for that flight to depart, then you are entitled to the care and assistance we discussed earlier. It also means that you should get free hotel accommodation and transport if your alternate flight is scheduled to leave the next day.

Cash compensation is also a possibility if Czech Airlines could have avoided or prevented the problem. This is why it’s so important to find out what caused your fight to be cancelled. 

If airline staff tells you what happened, remember their name and write down what they say along with the date and time. Most importantly, remember to always be kind and respectful. The person giving you the information has no control of the flight disruption.

Flight Delays

Flight Cancellations

Denied Boarding

Up to £520/€600 in compensation

Care & Assistance

Up to £520/€600 in compensation

Rebooked flight OR Refund

Care & Assistance

Up to £520/€600 in compensation 

Rebooked flight OR Refund

Care & Assistance

Involuntary Denied Boarding on Czech Airlines Flights

As with most airlines, Czech Airlines will periodically oversell flights in order to prevent flying planes that are half full. So, to ensure that the flight is profitable, they will do this with the assumption that a percentage of passengers will not show up. But, what makes money for the carrier isn’t always ideal for passengers who are involuntarily denied boarding as a result. 

If this happens to you, remember that you must be offered:

  • A replacement flight or
  • A refund and
  • Cash compensation
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We assume all legal costs

All you have to do is submit the application and wait for the compensation to be received.

Missed Connections

Sometimes delays, cancellations, and denied boarding situations can lead to missed connections. If you’re late to your connection and miss your flight as a result, you should be provided with an alternate flight to your next connecting point or to your final stop. If your flights were all on the same booking, then you may also get cash compensation if you arrive at your destination 3 or more hours later than you were supposed to.

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Cash Compensation from Czech Airlines

The air passenger rights we’ve been referring to here are those found in the European Union Regulations EU261 and the UK’s 261. Both were designed to protect passengers from the difficulty and inconvenience caused by flight disruptions. We’ve mentioned cash compensation, so you might be wondering how much you could get from the airline.

You could get anywhere from €250 to €600 in cash compensation that is based on two factors:

  • The length of your delay
  • The total distance of your flight  

The following table will help explain how much you could receive.

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

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* Czech Airlines might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

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Extraordinary Circumstances

We also mentioned that the airline can avoid compensation payouts if the flight disruption was caused by extraordinary circumstances. So, what qualifies as events outside the airline’s control? Here’s a few of the more common examples:

Don’t be too put off if you think your fight was affected by one of these events. First, ask the airline for written clarification about what caused your delay or cancellation. Then, collect all the relevant airline documents like your boarding pass and booking receipts as well as any receipts for out-of-pocket expenses. All this will help support your claim for compensation.

If you’ve had Czech Airlines flight disruptions in the last 3 years, you can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you! 

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People Also Ask

Are vouchers as good as a refund?

Not really. Cash is always better, but if you’re offered a voucher, be sure you read all the details and understand it fully before accepting it. You have legal rights to a cash refund vouchers can be full of restrictions and blackout dates. Bottom line - make sure you know what you’re getting, and if you’re not sure, ask for the refund. 

When you’ve been downgraded to a lower seating class, can you get compensation?

The airline must pay the difference in price for seating class downgrades, but they aren’t liable for compensation on top of that.

Can kids get compensation from Czech Airlines?

Yes! If you purchased a ticket for your child, then they are eligible for compensation.

 

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What happened with Czech Airlines CSA clients

Recent Comments

Arnaud from Slovakia (Czech Airlines CSA OK 759 Denied boarding)
July 15, 2019, 3:10 pm

Offloaded from plane OK 972 even if we were under last call and no annoumcement that they ll off load us from the plane. We lost 10h30mn blocked at Prague airport due to this offloading due to CZ airline when screens and even airport waiters guided us to plane counter boarding as plane from CDG was late. They offloaded me amd other passengers even if bus was in front of boarding counter

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