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Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
Flight left you disappointed? Let others know what happened
Website:
uk.csa.czMailing Address
Building APC Street, Jana Kaspara 1 Airport Ruzyne Prague, Czech Republic CZ-160 08Only verified complaints
50% of complaints led to successful compensation payouts
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Building APC Street, Jana Kaspara 1 Airport Ruzyne
Prague, Czech Republic CZ-160 08
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As well as sharing your experience with others through AirAdvisor, you can complain to Czech Airlines CSA directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Czech Airlines CSA.
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Thank you so much your service was nothing but helpful ❤️
When my dad said the compensation was successful, I knew it was proffesionally handled. Thank you, AirAdvisor.
Good communication, job done within the assumed time frame. RELIABLE !
Great end to end experience. Somewhat misleading information. Initial payout was communicated 600, and at the end way different. Maybe a bit more transparency on the process of collecting the right information to communicate more accurately.
Took 3 yrs from the airline, but once compensation was given, got it within a week.
We didn't expect to get some money back, but is a nice surpsrise after 16 monthts☺️
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We worked very well with Natalia. The whole process was very fast from making the claim until the payment. During the process we were constantly informed about the steps that were accomplished on our behalf. We felt supported and valued as clients. We are very happy for the results and want to thank Natalia and her team for their outstanding work. Although we hope to never need their services again, we strongly recommend them.
Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.
Oluwafemi Temitope Vitor Ajayi
Verified CustomerThe service was excellent! Your consistent was topnotch!
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