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The Complete Guide to Air Moana Complaints & Customer Service Contacts

Written By Joanna Teljeur

Last Updated: April 25, 2025

If you’ve had a bad experience with Air Moana, you don’t have to feel powerless. You can voice your concerns to the airline and even get something in return for your trouble. But as they say, nothing ventured - nothing gained. So, in this guide, we’re going to give you Air Moana’s contact details and explain how to file a complaint and even get compensation for some issues.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

What Air Moana Passengers Complain About

Flight cancellations and delays, rude staff, uncomfortable seats - the list of possible complaints is endless. Most passengers contact Air Moana following a flight disruption or a disappointing on-board experience, but you can also complain about baggage loss or damage. 

Whatever you experienced, it’s important to understand your rights as a passenger by reviewing Air Moana’s contract of carriage. If you reference your passenger rights, you’ll usually get a better response and even compensation in cases. 

For example, if your luggage was mishandled, you could get £1,651 in compensation under the rules of the Montreal Convention.

Air Moana Customer Service Phone Number

Calling the airline is best for immediate problems, like if you had a cancellation, and you need help with a rebooking, or if you were denied boarding and need help fast. Also, if you need to change your reservation, and you can’t do it online, you can call the customer service number for assistance. 

• (+689) 40 48 4000

The Air Moana customer service line is available:

• Monday to Thursday from 7:30 AM to 5:30 PM (local time)
• Friday from 7:30 AM to 4:30 PM (local time)
• Saturday and Sunday from 6:00 AM to 3:00 PM (local time)

Air Moana Social Media Channels

If you cannot get in touch with an Air Moana customer service agent by phone, you can always try sending a direct message on one of their social media channels. This is a great way to communicate with the airline if you’ve had a last minute cancellation or if you need to get some quick answers. 

If you do contact them through social media, don’t share any sensitive information like credit card or banking details. Also, avoid posting publicly about your situation, as this could open you up to scammers who pose as airline representatives. And lastly, be very careful about answering unsolicited messages from airlines.

You can reach Air Moana on the following social media platforms:

• Air Moana Facebook
• Air Moana Instagram

Air Moana’s Contact Form for Complaints & Claims

If you’re requesting a refund or compensation, or you need to file a more formal complaint, it’s best to do it in writing. Air Moana doesn’t have a public-facing email address, but they do provide a contact form for this purpose.

After you give them your basic details, be sure to also include: 

• Dates, times, and specifics about your specific issue
• Supporting information to serve as evidence of your situation. You can’t upload documents into the form, but you can explain what happened in detail. You can also tell them you have supporting documentation and that you’re happy to send copies.
• Awareness of your passenger rights. You can reference the Montreal Convention for baggage mishandling. 

Tips for Submitting a Complaint to Air Moana

1. Be clear and polite. State the reason for your complaint in clear language and describe your situation in a straight-forward, simple way.
2. Keep a record of your complaint. Take screenshots of the contact form before sending it, and keep track of the date and time that it was sent. If you follow-up with the airline, you’ll need this information to show when you originally contacted them.
3. Be patient and persistent: Remember that customer service agents are doing their best to help you quickly and efficiently, so a little kindness goes a long way.

What if You Don’t Get a Response?

Air Moana probably won’t answer right away. In fact, it can take a week or more to get a reply and a month or more for your concern to be addressed.

If you don’t hear back from Air Moana in 30 days, here’s what you should do:

1. Follow up by using the contact form again, and include the date and time of your first message.
2. You can also escalate your case to the National Enforcement Body.
3. Let AirAdvisor handle your claim or complaint for you!

Need Help with Your Complaint?

AirAdvisor has helped over 450,000 passengers get compensation for flight delays, cancellations, and mishandled baggage. Our legal team knows exactly how to deal with airlines like Air Moana, so you don’t have to. 

Enter your flight details below to see if you’re owed airline compensation and to start your claim today!

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