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Norwegian Air Shuttle Contact Information: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: October 2, 2024

Have you had a bad experience with Norwegian Air Shuttle? Lots of things can go wrong, and even the best airlines can slip up occasionally. If or when this happens to you, the best thing to do is contact the airline and submit a complaint. On the other hand, you might only be looking for a way to contact the airline. Either way, you’ll find the Norwegian Air Shuttle contact info here in this guide.

Common Norwegian Air Shuttle Complaints

Poor customer service, uncomfortable seats, damaged baggage, you name it and there’s a complaint. But the most common complaints filed against Norwegian Air Shuttle have to do with flight interruptions and baggage mishandling. 

Luckily, if you happen to be travelling to, from, or within Europe, your rights are protected by Regulation 261. Based on these rules, you can get compensation if you have a delay or cancellation with Norwegian Air that makes you 3 or more hours late at your final stop. 

If your luggage was delayed, damaged, or lost, you can also receive compensation and reimbursement because of the rules outlined in the Montreal Convention. The takeaway here is that making a formal complaint is definitely worthwhile. 

Your Norwegian Air flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Norwegian Phone Numbers

For baggage issues, general inquiries, and booking info, you can reach a Norwegian Air agent by phone. Be prepared for longer wait times and remember to organise the details about your question or concern before you phone.

Norwegian Air Email Address

Some correspondence must be done in writing, and if the airline’s contact forms don’t match your concern, then email is certainly the next best option. You can reach the airline at the following email address, but allow several days to a week for an agent to respond.

Ask the Norwegian Air Chatbot

Norwegian’s chatbot not only helps you with basic questions and concerns, it will put you in touch with a real human if you can’t find the help you need. You can find it on the app and airline website.

Contact Norwegian Air Shuttle via Mobile App

For booking, rescheduling your next flight, or finding help for delays or cancellations, the Norwegian mobile app can assist. It’s particularly useful if you have urgent matters related to your current flight like a missed connection.

Norwegian Air Customer Service Forms

The beauty of contact forms is that they help the airline’s customer service agent sort through questions and complaints more efficiently. As a result, passengers get the help they need more quickly. Norwegian Air Shuttle has several contact forms including ones for special assistance, baggage, and claims and feedback. All you have to do is follow the prompts, enter your info, and wait for a response. 

Norwegian Air Shuttle Mailing Address

Don’t have internet access at home or need to mail hard copies of documents? Send your parcel to the following address.

Norwegian Air Social Media Channels

If you’re ever in a situation where multiple flights have been interrupted or there is a widespread event like snowstorms affecting travel, the traditional modes of communication with airlines are usually in overload. When this happens, hit up Norwegian on Facebook and Twitter/X!

Tips for Submitting a Successful Complaint

1. Submitting your complaint as soon as possible is crucial if you want a favourable outcome. If you contact Norwegian as soon as you get home, the details will still be fresh in your mind.
2. Get your documents and travel details organized before you begin. Gather information about your flight including travel documentation, booking numbers, photos, boarding passes and anything else pertaining to the issue at hand. 
3. Clearly explain your case and state your desired outcome clearly. You can also add that you’re familiar with Regulation EU261, protecting your passenger rights.
4. Make sure you provide your current contact details. Give them two ways to get in touch with you. 

How AirAdvisor Can Help

AirAdvisor’s professional legal team can submit your claim or pick up when you left off. Let us help you get the compensation you’re owed for any of the following situations. 

• Denied boarding
• Cancellations
• Missed connections
• Flight delays
• Lost or damaged baggage

Find out how much compensation you’re entitled to. Enter a few basic flight details into our free compensation calculator and get your results instantly! 

Claim with AirAdvisor and get up to €600 compensationFind out how much you’re owed today.Check Your Flight