Air Serbia Complaints - Contact and Procedure Info, Typical Issues, and Passenger Rights

Last Updated: June 19, 2025

Air Serbia, the national airline of the Republic of Serbia, has its headquarters in Belgrade and serves a wide network of destinations across Europe, the Middle East, and North America. While the majority of Air Serbia dealings will be positive, there are certain times when you need to make a complaint.

In all of 2023, only 2 new Air Serbia complaints were opened related to Regulation UK261 (0.09% of the total). This represents about 50 complaints for every million passengers.

However, since this airline predominantly offers flights departing and returning to Europe, EU261 is more likely to apply. As a result, we can infer that there are many more Air Serbia complaints for flight cancellations and delays than this.

Whether your journey encountered an Air Serbia flight interruption or you have comments on the service you received, going about a complaint the proper way can go a long way in resolving things to your satisfaction. Here’s the scoop on everything related to Air Serbia complaints:

Get to know your Air Serbia passenger rights

Air Serbia Contact - UK and Other Areas

The details on how to contact Air Serbia from the UK, the USA/Canada, and other countries are found on the Air Serbia Contact Us page. There are no specific numbers for certain situations, so you’ll use your country’s number for everything, including complaints, EU261 claims, booking challenges, and lost luggage.

The only other way to contact the airline on their website is through a generic form. Similar to the phone numbers, it’s a catch-all for most complaints.

Air Serbia Customer Service

When you need an immediate resolution to your complaint, it’s best to use the Air Serbia phone numbers. From Monday to Saturday, the various call centres can be reached between 6 AM and 11 PM. On Sunday, the closing time drops to 2 PM. All times are in UTCS+2 time.

Had a significant Air Serbia flight delay in the last 3 years?Check here to see if your complaint merits airline compensation.Check Your Flight

Air Serbia Telephone Numbers

There are no after-hours phone numbers for Air Serbia, so make sure you call between 6 AM and 11 PM:

The United Kingdom:	+ 44 20 37 695 856
USA/Canada:	+ 1 (718) 7258642
Australia:	+ 61 39 005 56 99

Be warned that charges may apply based on your phone plan.

Contacting Air Serbia Customer Service - Recommendations

Have your info handy: To find your reservation and address your concerns, the customer service department will need things like your booking reference, so have all flight-related info at your fingertips.
Pick your time wisely: Air Serbia publishes a graph on their website showing how busy the phone lines are. In general, it’s better to avoid the hours between noon and 6 PM, as those are the most popular.
Patience is key: The Air Serbia contact methods handle every type of complaint and issue. So, the phone line can get busy, especially if there are widespread disruptions. Have patience because you might be on hold for a long time.

Air Serbia E-mail Complaints

If you’d rather explain your situation in detail or can’t get the online Air Serbia contact form to work, consider sending an e-mail. This can help you avoid long-distance and roaming charges and will allow you to express the complaint fully. E-mails are not as quick as a phone call, so any urgent complaints should not be done this way.

General complaints: For UK-based passengers, you can email GSA.UnitedKingdom@airserbia.com, but you’re better off using the website’s contact form (which acts like an email).
EU/UK261 complaints: GUEST.SUPPORT@airserbia.com.

Contacting Air Serbia Using Social Media

Air Serbia does have a team that manages customer service via social media. This can also be a good tactic to draw attention to your complaint if they aren’t taking it seriously. Reach out to the team on Facebook, X (Twitter), Instagram, LinkedIn, and YouTube and you may get a quicker response than with a traditional e-mail.

Air Serbia Online Complaint Form

For general complaints and other inquiries, use the Air Serbia contact form on their website. There is a link directly to it on the Air Serbia Contact page. Note that there is a separate procedure for EU261-related complaints, so don’t use the general form for these.

For any written communication, only English, French, German, Serbian, and Russian messages will receive a response.

Ideal way to submit Air Serbia complaints

What if Air Serbia is Not Responding?

If you’ve tried every Air Serbia contact method, including e-mail, phone, forms, and social media, but you have not received a response, we can help. For complaints about flight delays, cancellations, denied boarding, and missed connections, we know exactly what to do. Take a few minutes to submit your claim on our website instead, and we’ll handle the entire process for you.

Find out if you are owed compensation for a disrupted flight with Air Serbia!Check Your Flight

Tips For Your Next Air Serbia Complaint

Submit your complaint right away. Otherwise, you run the risk of losing both necessary documents (photos, correspondence, boarding passes, etc) and details.
Make sure you provide direct contact options for yourself. A mobile number and your email work well. If Air Serbia can’t contact you in a timely manner, your complaint resolution will certainly be delayed.
Ask for what you want. Make your expected resolution clear and even reference the EU or UK regulations if necessary.
Facts are your friend. Avoid lengthy explanations and stick to the hard and true facts

Air Serbia Compensation Form

To fill out the appropriate form, navigate to the Passenger Rights section of the Air Serbia website. Then, use the AirSerbia portal to submit your actual claim for compensation. You’ll need all the same information you’d require if you were complaining by phone - flight number, booking reference, specific details, etc.

How Do You Make an Air Serbia Complaint?

You have a couple of options. You can submit via the portal or online form as explained above, but to make sure they don’t offer you less than you deserve, run your situation through the Air Advisor free compensation calculator first.

Your next option is to craft your own complaint based on your situation and send it via e-mail. This can cover any type of complaint and may be handy because the EU261-specific form can be tricky to locate. If you’ve never written an airline complaint before or need help getting started, these templates may be useful:

What Happens When the Air Serbia Contact Form Isn’t Working?

Whether you can’t find the form, are getting error/non-compliant messages preventing you from submitting, or the form just won’t load, you can either wait for it to resolve and try again or be proactive and partner with us.

File Your Air Serbia Complaint With AirAdvisor

Our airline compensation experts have successfully processed over 460,000 payouts for our clients. Our 98% success rate speaks for itself, and when you make your complaint with us, we do all the hard work. So, save time and increase your compensation chances by starting your AirAdvisor claim now!

Partnering with AirAdvisor is a quick and easy way to resolve Air Serbia flight disruption complaintsStart the process today by clicking here.Check Your Flight

FAQs: Air Serbia Complaints

What’s the Air Serbia complaints response time?

Before you can take the complaint further, Air Serbia requires up to 60 days to respond.

How long do you have to submit an Air Serbia complaint?

On the Air Serbia website it states that for EU261 passenger rights complaints, you need to make your claim within 90 days. But, the Montreal Convention allows for claims up to 2 years from the incident.

Why should I submit Air Serbia complaints?

For the compensation! In certain scenarios, Air Serbia flights that leave the UK or EU are eligible for compensation up to €600 (£520). Plus, if you submit complaints relating to customer service, sometimes Air Serbia will appreciate it so much that you receive other types of compensation like travel credits or future travel discounts.

Search for my flight

Instant flight check

Author:

Joanna Teljeur

Job/Position: Editor, Senior Writer

Joanna is a writer, editor, and consumer rights advocate.

Had Issues with Air Serbia Flight?

You might be able to get up to £520 (€600) for your trouble!

Complaints

Ivana Grujic

No reason given

Jun 23, 2025

First, I would like to emphasize that, in agreement with your agent, due to the inability to submit a complaint for delayed luggage (because the complaint form is currently under maintenance), I submitted a regular delay form indicating that my flight was delayed by more than three hours in order for the claim to be accepted. The agent advised me to leave a note here specifying that the complaint actually concerns delayed luggage, and that this way my claim would be properly processed as a case of delayed luggage. Below, I am providing a detailed description of the issue and the circumstances that occurred. I would like to express my dissatisfaction and submit an official complaint regarding the serious inconvenience and damage we experienced due to the loss of luggage during our flight from Schiphol Airport in Amsterdam to Seville. From June 7 to June 13, I stayed in Seville, representing Montenegro at the prestigious international events – the PMI Global Knowledge Forum 2025 and the Innovate4Climate (I4C) Conference. These events are of great importance for our country and institution, and I attended them as the Director of the Directorate for Climate Change and Sustainable Development at the Ministry of Ecology, Sustainable Development and Northern Region Development. During the boarding process in Amsterdam, at Schiphol Airport, on June 7, I noticed that my checked-in suitcase was left on the tarmac. I immediately informed the flight attendant and expressed my concern that my luggage had not yet been loaded onto the plane. However, the response I received was completely inadequate — the flight attendant insisted that all baggage had already been loaded and explicitly refused to check the situation. As a result, neither my luggage nor that of my colleague arrived in Seville, preventing us from participating in the first and key day of the PMI Global Knowledge Forum and the Innovate4Climate Conference on June 8. Due to the lack of official materials, documentation, and appropriate clothing, we were forced to miss important obligations, which caused professional damage and additional expenses. Furthermore, we had to personally go to the airport in Seville, at our own expense, to retrieve the luggage, which further disrupted our work obligations and resulted in unplanned costs. I would also like to emphasize that my medication for high blood pressure was in that suitcase, and I was therefore unable to take it regularly. Please note that, regarding the reimbursement claim, we are unable to provide receipts for the purchase of essential items, as we arrived at the hotel late in the evening (around 11 PM), when all shops were already closed. We only have receipts for taxi transportation. In addition to the material damage, missing the key day of the forum also led to the loss of daily allowances that were to be provided by the World Bank, which further impacted our professional engagement. In light of the above, I kindly request that the airline provide appropriate compensation and understanding, considering that this situation was caused by the fault of airport and airline staff. I would appreciate a prompt response confirming whether I have correctly submitted the claim and if it will be accepted. I also hope that the delay in your response, as well as the current inability to submit the complaint, will not result in missing the deadline for filing the claim. I would also like to note that I have already submitted a claim (reference #460808), but it may not contain a detailed explanation. Therefore, I have submitted this claim again with a more detailed description of the situation.

Arthur Hoogendoorn

No reason given

Jun 20, 2025

My flight was delayed, after which we missed our connecting flight. We were booked on an outbound flight half a day later, which has created a lot of unforeseen costs. I needed a hotel in Tirana, I had a lot of things that had no refunds, and a lot of costs in Serbia as well. Nothing was compensated for me. Other people in the flight had been compensated with 400 euros, but they said that was an accounting mistake...therefore, they did not refund me, and they just stopped responding to my emails and calls. I arrived at my final destination 12 hours later. I have lost a lot of money because of this incident, and I would like to be compensated for this terrible experience with Air Serbia. They have told me the problem was weather-related, global flight system-related, or issues at an airport. Every time they said something else, which they could not provide proof of the fact that other travelers have been compensated says enough, I believe...

Ekaterina Andreeva

Canceled booking

May 16, 2025

I missed my flight on 11/05/2025 to Belgrad, but bought another ticket on 13/05/2025. When I tried to do check in for return flight as I did not cancelled it and nobody from Airserbia company did not inform me about booking cancellation, I find that my booking cancelled. They did me refund as a joke and I bought a new ticket.

Preferred solution: Refund

Loss: 300.00 EUR

Kosta Stanimirovic

No reason given

Apr 5, 2025

Hi - We were supposed to fly from Nice to Belgrade and then Belgrade to Athens in order to watch the Euroligue game on 27/03. We had booked AIrbnb on Athens and paid our game tickets. Because of the delayed flight we arrived in Belgrade with almost 4h of delay and therefore could not catch the original flight to Athens. The air company put us on a flight the next day. We missed the game we paid Airbnb, and spent one aftrenoon in Athens as opposed to 2 days.

Anna Lukasevich

Terrible service during the flight meal with Air Serbia

Apr 1, 2025

I almost missed my flight in Belgrade Airport because they did not publish on departure displays that the boarding has started. But much worse experience expected me on the flight from Belgrade to Zurich. I was flying business and during the dinner the flight attendant gave me the food tray without asking me to unfold my table first (I was sitting in the first row where you have to unfold your table from the side sit and its quite heavy). So I spilled the tray with food and beverages on myself. To my very big surpise, the stewardess did not help me to clean it, but she just gave me a pile of towels and completely ignored me until end of flight. They did not even remove the tray from me, so that I was blocked from going to the bathroom to clean myself. Thanks to my neighboor who gave me some wet towels. They also did not propose me any new beverages so that I had to ask myself for at least water. At the end of the flight, when the crew finished their own dinner, a stewardess asked me if I want maybe a dessert because they have one left. I asked water and tea instead. I find this service completely inacceptable not only for business class, but in any situation and with any customer.

Preferred solution: Refund, Apology / Voucher

Loss: 1441.17 EUR

Mario Manuel De Andrez Candeias

No reason given

Feb 28, 2025

First flight from Lisbon to Belgrade was delayed, this caused me to miss my connecting flight to Zagreb. They rebooked my connecting flight to a later flight but I arrived at 14:35, original flight to Zagreb should of arrived at 07:45

All Nippon Airways Complaints

Turkish Airlines Complaints

Sky Express Complaints

EasyJet Complaints

Malaysia Airlines Complaints

Corendon Airlines Complaints

Croatia Airlines Complaints

Why Trust Reviews on AirAdvisor?

Professional auto and manual moderation
Equal opportunity and protection
Verified content
460,000+ clients trust AirAdvisor
Only genuine complaints
Helping air passengers since 2017

Air Serbia Complaints

Contact Information

Mailing Address:

Phone:

Air Serbia Complaints - Contact and Procedure Info, Typical Issues, and Passenger Rights