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Air Serbia Complaints

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Contact Information

Website:

www.airserbia.com

Mailing Address:

Бульвар Краля Александра 17/17 11000 Белград

Air Serbia Complaints - Contact and Procedure Info, Typical Issues, and Passenger Rights

Air Serbia Complaints - Contact and Procedure Info, Typical Issues, and Passenger Rights

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: April 23, 2024

Air Serbia, the national airline of the Republic of Serbia, has its headquarters in Belgrade and serves a wide network of destinations across Europe, the Middle East, and North America. While the majority of Air Serbia dealings will be positive, there are certain times when you need to make a complaint.

Whether your journey encountered an Air Serbia flight interruption or you have comments on the service you received, going about a complaint the proper way can go a long way in resolving things to your satisfaction. Here’s the scoop on everything related to Air Serbia complaints:

Common Air Serbia Complaints

Below is a list of the most frequent types of Air Serbia complaints, and luckily, for passengers, anyway, some of these issues (if certain conditions are met) can require compensation from the airline. This can amount to up to €600.

Get to know your Air Serbia passenger rights

Air Serbia Passenger Rights

Regulations exist called EU261 and UK 261 that guide part of the Air Serbia complaints process for many of the complaints listed above. The catch? This is EU and UK-based legislation, so your Air Serbia flight has to depart from an airport in these two areas to qualify.

 

Covered by EU 261

Covered by UK 261

Compensation Eligibility

Flights arriving at UK airports

No

No

None

Flights leaving airports in the UK

No

Yes

From £220 to £520

Flights arriving at EU airports

No

No

None

Flights leaving airports in the EU

Yes

No

From €250 to €600

Once it’s established that your Air Serbia trip qualifies initially, there are a few more hoops to jump through to guarantee compensation. Your flight must be cancelled without a minimum of 14 days’ notice, and for delays, you must be delayed by at least 3 hours at your final destination. Then, compensation is generally based on flight distance:



Delay Time at Destination

Flight Distance

Flights less than 1500km

Internal EU flights over 1500km

Non-internal EU flights from 1500km to 3500km

Non-internal EU flights exceeding 3500km

Under 3 hours

€0

3 hours or more

€250

€400

€400

€600

There are further regulations pertaining to luggage, and those are the Warsaw Convention and the Montreal Convention. When filing Air Serbia complaints for mishandled luggage, it’s possible to get up to €1300 in compensation.

Lastly, customer service-related complaints don’t have a specific regulation. But it’s good to know that when you file an Air Serbia complaint in this category, the airline can work to improve, and they may even reward you with a discount or voucher.

Had a significant Air Serbia flight delay in the last 3 years? Check here to see if your complaint merits airline compensation.Check Your Flight

Tips For Your Next Air Serbia Complaint

  • Submit your complaint right away. Otherwise, you run the risk of losing both necessary documents (photos, correspondence, boarding passes, etc) and details.
  • Make sure you provide direct contact options for yourself. A mobile number and your email work well. If Air Serbia can’t contact you in a timely manner, your complaint resolution will certainly be delayed.
  • Ask for what you want. Make your expected resolution clear and even reference the EU or UK regulations if necessary.
  • Facts are your friend. Avoid lengthy explanations and stick to the hard and true facts.

Air Serbia Contact Methods

Air Serbia Complaints Email Address

For UK-based passengers, you can email GSA.UnitedKingdom@airserbia.com, but you’re better off using the website’s contact form (which acts like an email). The contact form should be used for all other passengers as well.

Air Serbia Complaints Phone Number

In the USA and Canada, there is no toll-free number, so passengers need to call 1 (718) 725-8642. It’s +44 (0)207 644 6115 for the UK. Or, if you’re in Serbia, the free number is 0800 111 528.

Air Serbia Complaints Form

For complaints, the Air Serbia complaints form online is the best contact method. It’s available in the Feedback section under Compliments & Complaints.

Air Serbia Live Chat

The Air Serbia website does not have a live chat function.

Ideal way to submit Air Serbia complaints

Submit Air Serbia Complaints For Flight Issues in a Few Steps

  1. Visit AirAdvisor.com.
  2. Enter the basics of your flight.
  3. Click “Check Compensation.”
  4. Fill out a little bit more information if needed.
  5. Move on with your life because AirAdvisor will handle the complete Air Serbia complaints process from here on out.

If you want to increase the chances of a successful resolution or don’t have time to constantly follow up with the airline, we’re the ideal partner. For this convenience, we will deduct a small amount from the compensation you receive. But if there’s no compensation, we don’t levy a fee at all.

Partnering with AirAdvisor is a quick and easy way to resolve Air Serbia flight disruption complaints. Start the process today by clicking here.Check Your Flight

FAQs: Air Serbia Complaints

How do I contact Air Serbia with a complaint?

You have a few options. You can call +44 (0) 207 644 6115 within the UK, 1 (718) 725-8642 within Canada or the US, or toll-free at 0800 111 528 within Serbia. You can also use the series of Air Serbia complaint forms online to submit your request. But if this feels like too much work, you can always partner with us, and we’ll handle your entire Air Serbia complaints process.

What’s the Air Serbia complaints response time?

Before you can take the complaint further, Air Serbia requires up to 60 days to respond.

Why should I submit Air Serbia complaints?

For the compensation! In certain scenarios, Air Serbia flights that leave the UK or EU are eligible for compensation up to €600 (£520). Plus, if you submit complaints relating to customer service, sometimes Air Serbia will appreciate it so much that you receive other types of compensation like travel credits or future travel discounts.

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