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Air Europa Customer Service: Contact Information & Practical Tips for Complaints
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Delayed, cancelled or lost your baggage? Claim up to £520 (€600) in compensation. We handle the paperwork, calls, and the legal process – you just wait for the money.
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138 comments
Bart S
Verified | Oct 26, 2026
Amsterdam-Madrid
Economy
Claim escalated to airline
Unknown
My family and I travelled with AirEuropa on September 2, 2026 from Amsterdam to Madrid, where we were taking of connecting flight to Bogota, Colombia (this second flight was with a different airline). We live in The Netherlands and were only visiting Colombia for tourism. We only stopped in Madrid to get the connecting flight. 2 of our bags didn't arrive to Madrid (mine and my wife's including some of our son's belongings). We filed a missing bags report at the airport in Madrid. They asked us for an address at our final destination (Bogotá, Colombia) to send the bags. Reference number is MADUX56642. We got our bags 3 days later in Colombia. We had to buy clothes, personal care products, diapers and some medicines. PLEASE NOTE THE RECEIPTS ARE IN COP - COLOMBIAN PESOS Please let me know the steps to follow to get our reimbursement.
- Amsterdam-Madrid
- Economy
- Claim escalated to airline
Gal M
Verified | Oct 15, 2026Madrid-Tel-aviv
Economy
our flight was delayed by more then 3 hours
The flight was scheduled to arrive at 14:10. It departed Madrid at 12:10 instead of 08:35, touched down in Tel Aviv at 17:10, and the doors opened at approximately 17:17, an arrival delay of over 3 hours (per CJEU ruling C-452/13, arrival time is when the aircraft doors open).Overall
3 hours late
- Madrid-Tel-aviv
- Economy
Julia P
Verified | Oct 14, 2026Alicante-Zurich
Economy
Claim escalated to airline
Unknown
The last time I saw my luggage was in Alicante, where it was checked through to Zurich. Upon my arrival in Zurich, I waited 1 hour for my bag then found out my bag was in Madrid. I still have not recieved my luggage which contains all my essential sport and regualr clothing plus 2x kayaking paddles, lifejacket and sports equipment. My baggage delay meant I had no clothes when I arrived in Switzerland and the climate has started to get colder. I needed underwear, one T-shirt and a jacket as the bare minimum.- Alicante-Zurich
- Economy
- Claim escalated to airline
Narendrakumae D
Verified | Oct 12, 2026Madrid-Milano
Economy
Unknown
My baggage was delayed for two days, causing me significant inconvenience, stress, and hardship. To make matters worse, when my baggage was finally returned, it was completely broken and severely damaged, leaving it in an unusable condition. The baggage delay also caused serious difficulties with my essential medication. As I could not access the necessary medicine, I had to arrange for it to be brought from India through someone travelling to my location. This caused me additional stress, inconvenience, and difficulty that could have been avoided if my baggage had been delivered on time and handled properly. I have sent multiple emails regarding this matter, but I have received no meaningful response or resolution. I have only received automated acknowledgements, which is extremely disappointing given the seriousness of my complaint.- Madrid-Milano
- Economy
Soren H
Verified | Oct 10, 2026Frankfurt-Madrid
Economy
Claim escalated to airline
Unknown
It were all agreed with the Lufthansa office in Frankurt airport, cleared with Aireurope, that they should bring my luggage with the flight til Madrid.- Frankfurt-Madrid
- Economy
- Claim escalated to airline
Arundeep V
Verified | Oct 4, 2026Palma de Mallorca-Barcelona
Economy
No reason given
Flight UX6102 was significantly delayed and we did not arrive in Barcelona until approximately 2:30 a.m. We were travelling with our 5-month-old baby, which made the prolonged delay particularly difficult. Due to the delay and extremely late arrival, we had to purchase food from McDonald’s and take a taxi to our accommodation because of the limited transportation options available at that hour. We also experienced difficulties checking in due to the late arrival and were not able to get checked into our hotel until approximately 4:00 a.m. The disruption caused a major loss of rest, additional expenses, and significant inconvenience to our family, particularly while travelling with an infant. We are requesting reimbursement of our reasonable food and transportation expenses, as well as any compensation we are entitled to under applicable passenger-rights regulations.- Palma de Mallorca-Barcelona
- Economy
Stefano A
Verified | Oct 4, 2026Medellin-Madrid
Economy
Technical problems
Basically my flight UX198 from Medellin to Madrid got cancelled after embarking (departure was supposed to be 25 July 20.35 local time) After waiting 4 hours (was 2 AM in the night - I have pictures) AirEuropa crew gave us a QR code saying ‘’buy an hotel we will reimburse you’’ and “we will fly TOMORROW (26 July) and we will send you a message for the time". Some people had to sleep in the airport because they could not afford an hotel room (it does not really matter if the company is going to reimburse the expenses - some people can’t just afford to pay in advance) The day after (26 July) we received an embarrassing email at 12 saying “Air Europa informa que estamos trabajando para que su vuelo UX198 Medellín - Madrid 25/07/2026 salga lo antes posible. Le informaremos de la nueva hora de salida.” Everybody went to the airport because we had to leave our hotels. Nobody from the company showed up at the counter for 3.30h. Then at 16.00 they came out with another embarrassing document saying “Air Europa Líneas Aéreas certifica que los pasajeros programados para viajar en el vuelo UX198, en la ruta Medellín (MDE) - Madrid (MAD), el día 25 de julio de 2026, se vieron afectados por la cancelación del vuelo debido a motivos operacionales. Lamentamos los inconvenientes ocasionados y ofrecemos nuestras más sinceras disculpas a todos los pasajeros afectados. La presente certificación se expide a solicitud de los interesados para los fines que estimen pertinentes.” After 18h this was all they could say So apparently the replacement to the broken place of our plane was arriving that day at 18.30 The company staff said it might take 5 hours to mount it so we would have probably flown the day after (27 July) in a non defined time between 2 and 8 in the morning Nobody had an idea of when we were actually supposed to leave (very useful if you don’t have anywhere to stay) nor even have an idea of when they would have told us the official departure time It felt kinda surreal that it took more than 8 hours at just to say this - they obviously already knew it since the morning At that point my situation was: ⁃ hopefully I was taking a flight 36 hours after the original departure ⁃ I would have probably arrived in Madrid at night, at a time when no more connections to Lisbon would be available (Imy final destination) ⁃ This meant that I should have had to sleep a night in Madrid (making it 3 additional nights in a hotel; 2 in medellin, 1 in madrid). ⁃ Because of this instead of arriving in Lisbon on Sunday night (25 July) I would have probably arrived Wednesday morning (28 July) - This meant potentially 3 days of work lost. During this whole period, we received ZERO communications nor support since we disembarked. The company just said first we were going to leave the day after (not true), than they they are sorry (after 18 h) and then they don’t even have an idea of when we were supposed to leave and when they would have told us. The people we have been speaking were just repeating what they’ve been told to say. No single solution had been found. There were plenty of people on wheelchairs - I counted 4/5 at least - and one with a broken arm needing surgery. All employees were only speaking spanish. After complaining extensively via AirEuropa chat i was offered to get on a new flight from another company the day after my supposed departure (26th July), and I arrived in Lisbon only 24h after my planned arrival time. I was just lucky because I had the courage to complain this much. Nobody else got moved to another flight. The original flight I think departed from Medellin around 12.00 of the 27th of July - roughly 40h after schedule departure- Medellin-Madrid
- Economy
Raiza H
Verified | Oct 2, 2026Havana-Barcelona
Economy
Claim escalated to airline
Unknown
It was an awful trip , delay in Madrid for more than 2 hrs after being for more than 8 hrs on the air . Then in Barcelona the PIR service took like two hours and then they advised me to file it online and took forever . I am very disappointed and angry because wonky yesterday I could recover my stuff .- Havana-Barcelona
- Economy
- Claim escalated to airline
Fredrik D
Verified | Oct 2, 2026Geneva-Madrid
Economy
Unknown
Only half of the aircraft was able to board but I wasn't. It was last minute notice (1 hour after departure was initially scheduled for) and I had to spend the night in Geneva and have only been able to depart 22 hours later on October 2nd at 18:20.- Geneva-Madrid
- Economy
Michael R
Verified | Oct 1, 2026Palma de Mallorca-Lisbon
Economy
Claim escalated to airline
No reason given
I called the airline today and the customer service rep said to complete this compensation form. So I have done so. Thanks for your consideration. Our flight was delayed approx.10 hours due to mechanical failure and staff shortage. However, Air Europa is compensating us for our delays and 13 hours in the airport. Thanks, Mike and Catherine Ridd- Palma de Mallorca-Lisbon
- Economy
- Claim escalated to airline
Says Eddein O
Verified | Oct 1, 2026Sao Paulo-Madrid
Economy
Unknown
The bag is black gray, with a sliding luck from the side... After you open it you will find a pocket.. Inside the pocket I have a sex toy that can be charged by magnatic cable. The cable is (red) and self care materials ( cleaning staffs) There is a sky blue tshirt in the clothes has a big (royal Morocco logo) printed on the back.. There is no shoes for or foot wear in this bag also no documents. 00218935237673 this is another what's app- Sao Paulo-Madrid
- Economy
Andrew A
Verified | Sep 30, 2026Munich-Madrid
Economy
Unknown
I spoke with Air Europa during the flight when I tried to transfer to another flight after receiving incorrect information and being unable to locate where my flight would depart from. Air Europa had given/sent me the information that the flight was delayed from 19:00 to 19:34 and said it was located in Terminal 2, and the ticket allowed me to scan into Terminal 2 during the time the flight was not put on the board. After scanning into Terminal 2 I was notifed by not AirEuropa but the board that the flight was in Terminal 1 and on time. Because Air Europa said Terminal 2, I was not able to scan into Terminal 1 again and had to go through the airport to have someone drive me to the other terminal, and when I arrived, the flight was on time, and my ticket was invalid by the time of arrival. Because of the misinformation and the allowance to scan into Terminal 2 because of Air Europa's ticket, I could not get on my flight and was forced to purchase another flight for 270 Euros and sleep in the airport. I didn't make it home until the next day and had to miss school. My 20-year-old friend and I were misled by the airline and believe we deserve compensation because in no way would we have ever made it to this flight because of AirEuropa and it was a mental distressing disaster.- Munich-Madrid
- Economy
Aleksandar S
Verified | Sep 21, 2026Las Palmas, Canary Islands-Varna
Economy
Claim escalated to airline
Unknown
The luggage is complected in such a way that i have everything necessary for my work trips, as i travel very frequently. My work shoes are a special technical type, as is required in my field of work, which, together with the lost electric toothbrush, hair clipper and cosmetics consist a major inconvenience even when at home.The suitcase was brand new, as the old one had fractured my previous trip.- Las Palmas, Canary Islands-Varna
- Economy
- Claim escalated to airline
Peter K
Verified | Sep 19, 2026Venice-Miami
Economy
Unknown
I want to touch on an email that they sent me where they said “We are writing you in response to your recent call in which you have notified us that you did not report the delay of your baggage to the Company on the arrival of your flight and consequently you do not have an Irregularity Report to search for your baggage. We inform you that it is necessary for the traveller to report any irregularity related to the baggage at the airport of destination. Leaving the baggage claim area without notifying the Airline staff of the incident and without the corresponding Irregularity Report may cause the Airline to waive its liability. “ because I find the way this is presented quite unfair and it does not reflect what actually happened at Madrid Airport. First, I want to make one thing very clear: this was not simply a suitcase that I checked in and then forgot to report when it did not arrive. This was my cabin baggage. I deliberately travelled with very little luggage on this trip. I had chosen to keep my belongings with me in the cabin because I wanted to have my important personal things with me and, quite frankly, because I trusted myself more with my belongings than I did with handing them over to baggage handling. At the gate, however, your staff took my cabin bag from me because there was apparently no room left in the overhead compartments. I had no real choice in that situation. I handed over a bag which I had specifically planned to keep with me for the entire journey, and I was then told, in effect, that it would be placed in the hold and collected at baggage claim. So the entire situation was created by the decision to take my cabin baggage away from me at the gate. When I arrived in Madrid, I did exactly what I had been told to do: I went to baggage claim and waited for my bag. What followed was extremely chaotic. The bags were arriving very slowly. At one point, a long, narrow object, apparently a folded child stroller, had been placed across the conveyor and became stuck outside the belt, obstructing the baggage coming through. The bags behind it kept accumulating into a pile, and one even fell down. People from my flight were looking through the plastic flaps towards the baggage area and asking the staff loading the baggage to put a bag back onto the conveyor because it was lying on the floor. Had the passengers not noticed this and asked the staff to put it back, it appeared very possible that the bag would simply have remained there. I was standing there watching all of this while waiting for my bag. I had no way of knowing whether it would appear in the next rotation, whether more bags were still coming, or whether the baggage delivery had effectively stopped. At approximately 14:23, I was still waiting at baggage belt 9. At approximately 14:52, my bag still had not arrived. My connecting flight, UX097 Madrid–Miami, was scheduled to depart at approximately 15:25. At that point I had around 30 minutes left. I was also in an airport I had never been through before. I was trying to find out what I was supposed to do while simultaneously trying not to miss my international flight. At some point, an airport worker who spoke very limited English directed me towards the Air Europa desk. I went there immediately. There was a queue of approximately eight people waiting in the area in front of the desk. Because I was about to miss my flight, I went past the people waiting and tried to get the attention of the Air Europa employee at the desk. I explained that my baggage had not arrived and that my flight to Miami was leaving very shortly. I was ignored. I tried again, because I was running out of time, and again tried to get her attention. I was ignored again. Another member of staff then walked past and I tried to get his attention as well. He looked at me and walked away. I was not simply standing in the baggage hall and choosing not to report the problem. I was physically at the Air Europa desk, I was trying to get the attention of your staff, and I was doing so because I had only minutes left before my international flight. At that point I had no realistic way of knowing how long I would have to wait. I had to make a decision: stay there and potentially miss my international flight, or leave and try to make the flight. I left. I do not think it is reasonable to describe that situation as me simply “not reporting” my baggage. I was there. I was waiting for the baggage. I went to your desk. I tried to speak to your employee. I tried again when I was ignored. I tried to get another member of staff's attention. I was directed there by airport staff. I had approximately 20–30 minutes before my flight and was not effectively assisted. I was put in a situation where following the reporting procedure exactly as you now describe it could have meant missing my international flight. That is the part of your message that I find particularly frustrating. You are now telling me that I should have obtained an Irregularity Report, while overlooking the fact that I was actively trying to deal with the problem and that the practical opportunity to do so was not provided to me. And I did not simply disappear afterwards. The first thing I did after arriving in Miami was contact Air Europa and provide the information I had. I sent my email on 23 August 2026 at 20:52 Miami time, essentially as soon as I had arrived and had the opportunity to properly deal with the situation. I was then left waiting. I received the response from Air Europa on 27 August 2026 at 05:08 Miami time. That is approximately 80 hours and 16 minutes later. More than three days. During those more than 80 hours, I had no meaningful resolution to the situation I had reported. I had already explained what happened, provided the information requested, and was waiting for Air Europa to deal with a problem which had arisen because my cabin baggage had been taken from me at the gate. That delay in communication made an already bad situation significantly worse. This was not just an inconvenience for me. I had packed for the trip on the assumption that I would have my belongings with me. I had deliberately travelled with limited luggage, and the bag contained important personal items and basic things I needed during the trip. Instead, I was suddenly without them. I have had to manage without basic clothing and personal belongings, buy replacement necessities, and generally deal with a situation which should never have existed in the first place. Even basic personal care became unnecessarily difficult. I had to make do with what I had, wash clothes by hand and go without things I had specifically packed for the trip. These may sound like small things individually, but when you are away from home for an extended trip and do not know when you will get your belongings back, they become a constant source of stress and inconvenience. More importantly, I spent days not knowing whether my important belongings would actually be returned to me. The stress of that was considerable. I appreciate that the baggage has now been found, and I am glad that this part of the situation appears to be moving in the right direction. But finding the baggage does not erase what happened in Madrid, nor does it erase the consequences of the delay or the extremely slow communication afterwards. I will therefore keep the receipts for the reasonable and necessary purchases I had to make as a direct result of being without my baggage and will submit them with my claim. I also ask that the circumstances surrounding the missing PIR are considered properly. I did not knowingly choose to leave Madrid without reporting the baggage. I was trying to report it and obtain assistance, but I was faced with an exceptionally tight connection, a chaotic baggage claim situation, an unfamiliar airport and, most importantly, a lack of effective assistance when I went to the airline desk. I would expect Air Europa to take those circumstances into account rather than treating the absence of a PIR as though it resulted from a passenger simply failing to take reasonable action. I am not trying to make an unreasonable claim. I am asking Air Europa to take responsibility for the very real consequences of what happened after my cabin baggage was taken from me at the gate. I had made a deliberate choice to travel with minimal baggage and to keep my important belongings with me. That choice was taken out of my hands at the gate, and the subsequent handling of that baggage left me without it for days. And NO, the airline did not provide any cash allowance for this incident. Even more so - they were very bad at communication. In the 13 days where I was missing my luggage they only sent me 2 emails. I think that is crazy within itself . In the end I also needed to pay them for extra luggage that I was carrying back home 120eu. They only provided me with a PIR number after several days even though I declared it lost immediately when I landed in Miami. Which is extremely unprofessional.- Venice-Miami
- Economy
Hannah F
Verified | Sep 14, 2026Milano-Madrid
Economy
Unknown
Extra expense as I had to buy new cloth while waiting for my luggage. But the luggage was not mishandled.- Milano-Madrid
- Economy
Mario Enrique R
Verified | Sep 13, 2026Zurich-Havana
Economy
Unknown
I am writing to formally demand a full refund for my recent flight UX1676 (Zürich-Madrid-Havana) on 13th of September 2026, reference number 7BUGDH, due to a significant delay attributable to Air Europa’s operational failures. This incident is part of a recurring pattern of poor service; this marks the second time in less than two month that I have experienced international travel disruptions with Air Europa caused by delays. The check-in was delayed due to Air Europa’s internal organisation, a fact for which I have supporting documentation. I arrived at the airport well within the required timeframe and was prepared to wait for up to two hours for the baggage drop-off although I had already complete the check-in online. However, once received by the front desk, Air Europa failed to accommodate a one-minute delay caused by a wrong number figuring in the advanced traveler’s information document which I managed to fix in less then 3 minutes (see proof in attachement). This resulted in a missed flight and connection plus having to pay for a full new flight departing only 3 days later. Not to mention the document was not required to leave Switzerland, only to enter in Cuba which would have left me another 3 hours to find it. Despite my attempts to resolve the matter, I encountered a complete lack of communication and cooperation from your staff. No apology or acknowledgment of responsibility was offered, and the lack of information from your team caused me to lose valuable time. Given the situation, I seek a direct resolution from Air Europa as the responsible party. Given the severity of the case and the company's failure to uphold its obligations, I demand a full refund of the flight cost, including any associated fees. Failure to resolve this matter promptly will leave me no choice but to escalate this complaint to the relevant aviation authorities and consumer protection agencies.- Zurich-Havana
- Economy
Harriet Marina K
Verified | Sep 11, 2026Helsinki-Gran Canaria
Economy
Unknown
My one and only baggage with all stuff for five weeks vacation was delayed for 7 days. So i had no clothes for one week- Helsinki-Gran Canaria
- Economy
Nicolas G
Verified | Sep 6, 2026Valencia-Santiago
Economy
Claim escalated to airline
No reason given
Due to a three-hour delay on my Air Europa flight, I missed my connecting flight to Chile. The flight arrived at 11:00 PM, whereas the scheduled arrival time was 9:00 PM. I contacted the airline, and they told me there was absolutely nothing they could do about me missing my connecting flight.- Valencia-Santiago
- Economy
- Claim escalated to airline
Nickouls F
Verified | Sep 5, 2026Johannesburg-Madrid
Economy
Claim escalated to airline
Unknown
We both lost our luggage and had a flight booked out of Madrid with a bulk of our stuff in the lost bags we were at a loss- Johannesburg-Madrid
- Economy
- Claim escalated to airline
Silindokuhle M
Verified | Sep 5, 2026Johannesburg-Madrid
Economy
Claim escalated to airline
Unknown
We arrived with only 1 bag out of 3 bags at Madrid. We had a further trip to Rio and this caused a fair amount of distress. It also included medications.- Johannesburg-Madrid
- Economy
- Claim escalated to airline
Eduardo N
Verified | Sep 4, 2026Tel-aviv-Madrid
Economy
Unknown
I had to remain at the destination airport longer than 1.30h and eventually buy/replace necessary belongings contained in the mishandled suitcase.- Tel-aviv-Madrid
- Economy
Hanife Handan S
Verified | Sep 3, 2026Barcelona-Palma de Mallorca
Economy
Claim escalated to airline
Unknown
Dear Air Europa Customer Relations, I am writing regarding the three-day delay of two checked bags belonging to myself and my son during our recent trip to Mallorca. In addition to claiming reimbursement of €416.08 in documented essential expenses (attached 6 photoes), I need to report a serious security concern arising during the tracing of our baggage. I would therefore ask that this complaint also be referred to Air Europa’s Information Security / Data Protection team. Delayed baggage and expenses Both bags were unavailable for three full days. This was particularly disruptive because my son was attending a tennis academy and both of his tennis rackets (Yonex VCORE and Rafa Nadal/Babolat), together with his Wilson tennis bag, were in the delayed baggage. We actively minimised our expenses. The academy lent him a temporary racket, so we did not purchase a replacement racket; we purchased only a temporary racket bag (€40) and an overgrip (€8.50), together with essential replacement clothing, underwear, sportswear, sun protection and other necessities for the two affected passengers. Our total documented expenditure is €416.08, for which I request full reimbursement. Receipts are attached. Serious fraud and security concern While our baggage was still being traced, I was contacted by individuals using aireuropacustomerservices@gmail.com, presenting themselves as Air Europa Customer Services. This was not a generic or one-off phishing email. They remained in contact with me for approximately two days and appeared to have timely knowledge of developments in my genuine baggage case. Most concerningly, on more than one occasion they contacted me and told me to check the baggage status because there might shortly be an update. Within the following hours, an actual change in the genuine baggage status occurred. This apparent knowledge of an active baggage case was a major reason why I believed I was genuinely communicating with Air Europa. After establishing this credibility, they told me that my card details were required to reimburse my delayed-baggage expenses. I provided my card details and subsequently approved a Monzo verification request because I was misled into believing that I was approving receipt of the reimbursement. In fact, they attempted to charge my card for approximately the amount I was expecting to receive. Fortunately, the transaction failed because there were insufficient funds in that account. They then telephoned me and repeatedly instructed me to put money into the account so that the transaction could proceed. At that point I realised it was fraud and immediately terminated communication. As a result, my full card details were compromised. I had to freeze and cancel the card, report the fraud to Monzo, obtain a replacement card and review my account for further fraudulent activity. Possible unauthorised access to baggage information I am not alleging, without evidence, that an Air Europa employee was involved. However, I am extremely concerned about how these individuals appeared to know about genuine developments in my active baggage case before or around the time those developments became visible to me. I therefore ask Air Europa to investigate whether there may have been any unauthorised access to or disclosure of my baggage/passenger information, including through Air Europa’s systems, baggage tracing systems, a baggage-handling agent or other service provider, compromised credentials, or inappropriate internal access. In particular, I ask that Air Europa review, where available, access logs relating to my baggage/PIR record during the relevant period and establish whether similar incidents have affected other passengers. I appreciate that the investigation may establish that Air Europa’s systems were not compromised. However, given the perpetrators’ apparent knowledge of my active case, I do not believe this should be treated simply as an unrelated phishing email. I have retained the fraudulent emails, telephone details and evidence of the attempted card transaction and can provide them to your security team. Resolution requested I therefore request: Full reimbursement of €416.08 of documented delayed-baggage expenses; Confirmation that the security aspects of this incident have been referred to Air Europa’s Information Security / Data Protection team, including investigation of possible unauthorised access or disclosure; A substantive response regarding the outcome of that investigation; and In view of the three-day baggage delay affecting two passengers, the disruption to our holiday and the subsequent serious fraud/security incident, an additional goodwill gesture, such as a full or partial refund of the affected flights, a meaningful travel voucher, or complimentary future Air Europa travel for the two affected passengers. I would appreciate a substantive response addressing both the baggage claim and the security concern, rather than a standard delayed-baggage response. Kind regards, Handan Sola- Barcelona-Palma de Mallorca
- Economy
- Claim escalated to airline
Sanne V
Verified | Sep 1, 2026Brussels-Santiago
Economy
Unknown
There were 2 suitcases missing. The last time we saw our luggage was in Brussel at the check-in We did file a PIR in person but we didn't get a PIR number. They said we get in on WhatsApp but we didn't receive it. So we had to go back to the airport to get the PIR number and information about the luggage. The luggage was missing on 12 of august and we received it on 17 of august.- Brussels-Santiago
- Economy
Carlos Alberto G
Verified | Aug 29, 2026New York-Madrid
Economy
Claim escalated to airline
Yes, we miss a train that we were supposed to get to cadiz, after losing our luggage clearly we weren't thinking clearly and had tu buy a new train ticket which was not direct to cadiz and spend again more on food and time. We were supposed to get to an event that we also arrived super late and the traveling became more stressful and ended up with a cold next day.
- New York-Madrid
- Economy
- Claim escalated to airline
Wendy W
Verified | Aug 27, 2026New York-Barcelona
Economy
we still are missing one bag No cash or compensation was provided It was my carry on that was checked at the gate I paid $100 for my checked bag I filed a PIR at the airport
- New York-Barcelona
- Economy
Andrius C
Verified | Aug 26, 2026Johannesburg-Barcelona
Economy
My flight from Munich to Barcelona was canceled and instead of 14 hours trip total from Johannesburg to Barcelona it took 30+ hours. I’ve lost a baggage on that time. It gave me so much stress and problems. After 24 hours I still haven’t receive my luggage not even communication was provided.
- Johannesburg-Barcelona
- Economy
Thaer S
Verified | Aug 24, 2026Tenerife-Athens
Economy
No reason given
Πρώτα μας ανέβασαν στο λεωφορείο και δεν μας πήγαν στο αεροπλάνο και μας γύρισαν πίσω. Μετά από μια ώρα καθυστέρηση και χωρίς καμία ενημέρωση αφου εκλεισαν τα φραφεια τους ξανακαναμε boarding pass για 2η φορά μας ανέβασαν στο αεροπλάνο και μας είχαν μέχρι τις 1 να περιμένουμε μέσα στο αεροπλάνο. Απαράδεκτοι και κοροϊδεύουν τον κοσμο.- Tenerife-Athens
- Economy
Laurie D
Verified | Aug 23, 2026Madrid-Malaga
Economy
The airline never delayed the bag. It arrived in AGP on Wed August 5th, and I had to go to the airport on Saturday August 8th at 8am after two days of them not delivering the bag.
- Madrid-Malaga
- Economy
Maria B
Verified | Aug 22, 2026Madrid-Brussels
Economy
During flight UX1171 (Madrid-Brussels) at 7:10 AM, the Air Europa shuttle bus hit a badly positioned manhole cover. The window shattered and glass rained down on me. I suffered severe psychological stress for 20 minutes. My hair, clothes, backpack, and shoes were covered in glass shards (which I continued to find days later in Brussels and even on a subsequent trip to London). My 35 € headphones were destroyed. Furthermore, my laptop (Lenovo Yoga Intel Core i5), which I was carrying in a tote bag, fell to the floor from the impact, and its touchpad stopped working due to internal damage (pending technical assessment from MediaMarkt for repair or warranty, the invoice for which I will attach once received). Despite the impact, the screams, and children crying (video attached), the driver continued driving for a short while and only stopped when passengers shouted at him to do so. Upon getting out, he was rude and hostile, shouting verbatim: "Me cago en la puta de oros". When I asked if he was okay and pointed out his inappropriate attitude (since I was covered in glass and he wasn't), he replied that he was "very nervous" and that he had hit "a badly placed manhole cover." I boarded the plane with glass inside my shoes, and the crew stated they would file the corresponding report. I request: -The proportional part of the affected flight (128.24 € out of a total 256.47 € round trip); -35 € for the headphones; -Cost of laptop repair (pending technical invoice). Thank you in advance, María Basulto Díez | Ref: 7KIVV2
- Madrid-Brussels
- Economy
Balazs V
Verified | Aug 22, 2026Zurich-Madrid
Economy
No reason given
I have tried to claim compensation through the Air Europa customer support, but they just rejected the claim without properly responding to my email- Zurich-Madrid
- Economy
Laura S
Verified | Aug 20, 2026London-Palma de Mallorca
Economy
Claim escalated to airline
No reason given
I booked my flight on the recommendation from one of your employees who advised that I could take my dog into the cabin. So, I booked my flight and then called to advise about the dog in cabin, as suggested by the staff member, only to be told that I was not allowed to take my dog on the flight. A supervisor listened to my initial call which confirmed that I had been mis-advised. As this was no fault of my own, my flight was cancelled and a full refund given within 7-10 working days. It has been more than 10 days and I have still not received my refund. £1,618 is a lot of money and I am now in debt, paying daily interest, as I am having to borrow money to pay my bills. Please advise ASAP!- London-Palma de Mallorca
- Economy
- Claim escalated to airline
Lucas W
Verified | Aug 18, 2026Palma de Mallorca-Gran Canaria
Economy
All flights were delayed and in addition the luggage was lost and arrived a day later. Therefore I'd like to submit a compensation for that as well
- Palma de Mallorca-Gran Canaria
- Economy
Daniela Elena B
Verified | Aug 15, 2026Vigo-Bucharest
Economy
Claim escalated to airline
My checked baggage did not arrive in Bucharest on 8 August 2026 after my journey Vigo–Madrid–Bucharest (flights UX7311 and RO416). I reported the missing baggage at the airport. My file reference is OTPRO50317 and the baggage tag number is UX588067. As of 15 August 2026, the baggage has still not been delivered. My driving licence is also inside the missing baggage, which makes the situation particularly inconvenient and causes additional difficulties in my daily activities. My personal belongings have been unavailable for several days, and the prolonged delay has caused significant inconvenience.
- Vigo-Bucharest
- Economy
- Claim escalated to airline
Cristina R
Verified | Aug 13, 2026Ibiza-Madrid
Economy
They say I am right but never give me the compensation. They cancel my return flight just because I did not use the first flight because of my job and had to buy buy a new one. But they automatically cancelled the return flight without any notification so I had to buy a new ticket back.
- Ibiza-Madrid
- Economy
Danielle R
Verified | Aug 2, 2026Ibiza-Palma de Mallorca
Economy
Claim escalated to airline
I also had another 60,00 charge that I tried to upload but the website will not let me go back. my total is 155.95 euros which need to be converted to USD as I am from New York. Please let me know if you need any other details.
- Ibiza-Palma de Mallorca
- Economy
- Claim escalated to airline
Nathan L
Verified | Jul 30, 2026Malaga-Madrid
Economy
The board was not updated properly with the boarding times. I had to book another flight and it happened again. They made me buy another flight instead of putting me on the next one for free.
- Malaga-Madrid
- Economy
Carmen S
Verified | Jul 27, 2026New York-Ibiza
Economy
Problems at airport
They told me to go back online and choose other.. My flight from jfk was delayed about 40 mins. i had an hour and 30 minute layover in madrid. i had to go from terminal 1 gate B to terminal 2 gate E.. i had to go through TSA and register on machine that was giving me issue and there was no officer around. after 20 minutes of the machine not reading my passport i had to walk away and find a tsa officer.. by the time i got help.. i had to walk from terminal B to E which was 30 min walk.. and i missed my flight.- New York-Ibiza
- Economy
Santiago V
Verified | Jul 27, 2026New York-Valencia
Economy
Claim escalated to airline
On July 23, 2026, I traveled on Air Europa flight UX94 from New York (JFK) to Madrid (MAD) with a confirmed connecting flight, UX4065, from Madrid to Valencia (VLC). Flight UX94 was delayed by more than 90 minutes, causing me to miss my connection. Air Europa rebooked me on a train from Madrid Chamartín to Valencia Joaquín Sorolla. When I asked about my checked baggage, I was instructed to go to the baggage claim area in Madrid, where I was informed that my suitcase had never left New York. I immediately filed a delayed baggage report (PIR: MADUX55517). Several days later, I am still without my luggage. Air Europa has been unable to confirm the bag's current location, has not responded to my emails, and has provided no meaningful updates despite multiple attempts to contact them. My temporary delivery address in Castellón is correctly registered in the claim, yet the baggage has still not been delivered. As a result of Air Europa's handling of this situation, I have been left without my personal belongings, forced to purchase essential items, and have spent considerable time and effort trying to obtain information that the airline should have provided. I am seeking compensation for the delayed baggage and reimbursement of all reasonable expenses incurred under the Montreal Convention, as well as any compensation to which I am entitled for the flight disruption under applicable passenger rights regulations.
- New York-Valencia
- Economy
- Claim escalated to airline
Peter L
Verified | Jul 26, 2026Johannesburg-Lisbon
Economy
Luggage missed flight. Was placed on later flight. Was told to collect later that day at 4.30pm. Went back to the airport only to be told that I can’t collect as it hasn’t been processed. Went back to hotel. Luggage was delivered the following day by courier
- Johannesburg-Lisbon
- Economy
Erin R
Verified | Jul 9, 2026Venice-Lisbon
Economy
To Whom It May Concern, I am writing to formally lodge a complaint regarding the severe service negligence experienced by myself and my partner today, July 7, 2026, at Venice Marco Polo Airport (VCE), which resulted in us missing our flights to Lisbon via Madrid (Scheduled Departure: 10:45 AM). We are requesting a full reimbursement of 406 euro for the original flight, well as compensation for the 390euro we were forced to spend on alternative flights. 100euro in food expenses used during the day as we were stuck there for 14 hours. Chronology of Events: 08:40 AM: We arrived at the airport exactly two hours prior to departure, adhering strictly to standard airline guidelines. (Uber receipt attached as proof of arrival time). 08:40 AM – 10:05 AM: We waited in the Air Europa check-in line. Despite the imminent boarding time and 15 passengers remaining behind us, the counter agent demonstrated a total lack of urgency, she was constantly on the phone, not checking anyone in, having 10 minute gaps between every customer. 10:00 AM: Realizing the flight was at risk, the desk agent finally called two additional staff members for assistance. Our bags were not processed until 10:05 AM. 10:05 AM – 11:10 AM: Due to the check-in delay, we were forced to rush to security. Airport staff gave conflicting directions, routing us to a “fast-track” lane before the lady at the front sending us back to the general queue, causing an additional 15-minute delay. 11:10 AM: We arrived at Gate A1 and were informed the flight had departed even though a staff member looked up our flight on the “computer” and said it was delayed an hour and to wait at gate A1. We then went to gate A1 and the lady was boarding a flight to Amsterdam and said the flight you are looking for is in the air ?? Grounds for Complaint: Our missed flight was a direct result of Air Europa’s operational failure and inefficient desk management. Neighbouring airlines with longer queues processed their passengers swiftly, while your sole agent failed to manage a smaller crowd or prioritise passengers as boarding commenced. The lady at the desk was on the phone constantly, checking in carry on and check in bags for every passenger, also not being prompt and taking 10-15 minutes with every passenger. This is purely unfair for others. Furthermore, because of the prolonged wait caused entirely by an understaffed counter, not only that the staff member still proceeded to check in our luggage full knowing that the baggage drop would have been closed by this time?? Had the staff managed the line efficiently or called for backup sooner, we would have easily met the baggage deadline. If desk staff coordinated properly or allowed us through, we would have safely boarded the aircraft. Upon missing the flight, the airport and airline staff offered zero guidance, empathy, or rebooking solutions, leaving us completely stranded. As a result of this negligence, we spent our entire day at the airport and incurred a significant unexpected expense of 390euro to book a direct 19:15 flight to Lisbon. Our flight was then also delayed for 1.5 hours and we didn’t leave Venice until 8:35pm and we didn’t arrive until 11pm, then we got to our hotel at 12:10am. We had to do a late check in which incurred a 30euro fee as well, when this shouldn’t have occurred at all. While I understand that you are reading this as a customer service representative and this is not a personal matter, the actions of the airline staff on the ground were unacceptable. We organized our schedule perfectly, yet we were penalised for the airline's lack of efficiency. I look forward to your prompt response regarding the timeline for our reimbursement and compensation. Under this email you till see all evidence attached. Sincerely, Erin Robinson 0478051220 Email- erinfrobinson@hotmail.com Booking reference - UX1082
- Venice-Lisbon
- Economy
Zeineb N
Verified | Jul 7, 2026Vigo-Tunis
Economy
The incident caused: -not taking my medicine for my acne for 19days - people paid me to buy them things from vigo but they got lost in the suitcase - they ruined my vacation because i had nothing to wear -whenever i call them they dont give me any information in how can i get my bag back
- Vigo-Tunis
- Economy
Oleksii R
Verified | Jul 2, 2026Gran Canaria-Bucharest
Economy
Claim escalated to airline
No reason given
My first flight with Air Europa was delayed by approximately four hours. As a direct result of this delay, I missed my connecting flight to Bucharest under the same booking reference, since the second flight had already departed by the time I arrived in Madrid. At the transfer desk, I was informed that I would be rebooked for the following day. However, despite the overnight delay, no hotel accommodation, food, or transportation assistance was provided. As a result, I was forced to remain at the airport for almost 24 hours without proper care or support. In addition, the airline could not provide any information regarding my checked baggage. I was told they did not know whether it had been transferred or not. I spent several hours searching for my luggage by myself, without any assistance from airline staff. Because of this delay, I also lost my prepaid accommodation in Constanța for March 21, worth €1200, as I was unable to check in on time and the reservation was cancelled. This caused me significant financial loss, stress, and a major delay in reaching my final destination.- Gran Canaria-Bucharest
- Economy
- Claim escalated to airline
David R
Verified | Jun 22, 2026Buenos Aires-London
Economy
I have substantial records of correspondence with Air Europa, much via email that won't upload onto this portal.
- Buenos Aires-London
- Economy
Daniel M
Verified | Jun 5, 2026Lisbon-Venice
Economy
No reason given
This is the communication from my travel agency offering flights 2 days later which I refused as not suitable being so late. I called the airline to get my compensation under eu261 but they said this can only be done via their website. The website does not work and I can’t do anything else- Lisbon-Venice
- Economy
Leonardo A
Verified | Jun 2, 2026Madrid-Porto
Economy
extremely difficult to contact the airline, phone call cuts and start all over again, online form gives an error at the last step in reporting and uploading it, they make it so difficult one wants to just give up. I had to buy food arrange new, transportation, lost tickets, pay for internet and wated so much time and energy in an stresful environment thanks to their delay
- Madrid-Porto
- Economy
Leonardo A
Verified | Jun 2, 2026Madrid-Porto
Economy
delay, lost connection,s, transport, food, acommodation and rescheduling of appointments
Good day, your flight was diverted from porto to vigo then to santiago then back to porto, not even water was provided, much less a snack while we were stuck for hours. I lost all my connections, had extra expenses in transportation, food, acommodation, internet, phone calls, etc and need a compensation from your part. 200 EUR is reasonable and a minimum given my wates time, energy, efforts and unnecessary stress, had to rest for th enext 2 days due to a cold and fever because of the chain of delays i had plan on my schedule and meetings. Thank you in advance.Overall
- delayed, no water, no food, no updates, paid for priority and they just embarked everyone at the same time
flight attendants
- Madrid-Porto
- Economy
- Loss: €200
- Desired solution
Expenses reimbursement
Roozbeh R
Verified | Jun 1, 2026Cancun-Malaga
Economy
Claim escalated to airline
No reason given
Our journey began in Cancun on 30 January. We were due to travel from Cancun to Madrid and then connect to a separate flight from Madrid to Malaga on 31 January. On the afternoon of 30 January, while we were already on our way to Cancun Airport, the airline informed us by email that our connecting flight from Madrid to Malaga had been cancelled. The airline advised that the only alternative available was a replacement flight on 1 February, resulting in a delay of approximately one day and requiring us to spend an additional night before reaching our final destination in Malaga. Once in Madrid, they placed us in an accomodation with meals provided. The accomodation told us breakfast would be available for when we leave the hotel but that was not true. We spent further €28 for breakfast at Madrid airport. Loss of one extra day of work due to this delay. I have contacted the airline for compensation, sadly, they failed to respond. Thank you so much 🙏🏼- Cancun-Malaga
- Economy
- Claim escalated to airline
Bojana D
Verified | May 28, 2026New York-Palma de Mallorca
Economy
I was without any belongings for 5 days. All of these purchases were necessary as I didn’t have any clothes or necessities.
- New York-Palma de Mallorca
- Economy
Ana Silvia S
Verified | May 4, 2026Bogota-Zurich
Economy
The luggage was delivered on the 24th, which caused additional costs, as clothing and hygiene items had to be purchased in the meantime. In addition, the situation resulted in the assistance being unable to wait any longer, leaving me alone in the baggage area. I am an 83‑year‑old woman with mobility impairments and I do not speak German; after waiting for 1 hour and 40 minutes, I was found by a police officer, who then escorted me back to my family.
- Bogota-Zurich
- Economy
Laurent D
Verified | Apr 25, 2026Marrakech-Madrid
Economy
Claim escalated to airline
No reason given
We arrived at the airport on time and went directly to the gate. The flight UX1424 from Marrakech to Madrid was scheduled to depart at 01:55 and arrive at 04:50. We received a notification from Air Europa informing us that the departure would be delayed to 06:50. We boarded the aircraft at the scheduled time and remained on board for approximately one hour. After that, all passengers were asked to leave the aircraft and return to the gate. We then waited approximately four additional hours at the airport before the flight finally departed. The flight arrived in Madrid more than three hours later than the scheduled arrival time. During the delay, limited assistance was provided. This situation caused significant inconvenience, including waiting overnight at the airport and uncertainty regarding the departure.- Marrakech-Madrid
- Economy
- Claim escalated to airline
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Air Europa flies to over 130 destinations and serves up to 10 million passengers annually. Most of those passengers have an entirely positive experience, but unfortunately, some don’t. If you need to contact Air Europa because of a sudden cancellation or delay, baggage handling issues, to complain about an unpleasant in-flight experience, or any other issue, you’ll find what you’re looking for here.
Air Europa Email and Contact Form
If you need to contact Air Europa for anything more serious or related to compensation, it’s best to do so in writing.
Use the following email address: relacionesconclientes@air-europa.com
Or for a faster response, choose one of Air Europa’s dedicated contact forms. Rather than all messages going to a single email inbox, these forms allow the airline to filter and respond to claims and complaints by subject matter, so you tend to get an answer more quickly.
Air Europa Customer Service Phone Numbers
Call Air Europa if you have an urgent matter that needs to be addressed quickly. Call hold times can last 15 min or more, especially during peak travel seasons.
Country | Contact Information |
United Kingdom | +44 0 20 4586 5424 - English & Spanish, 24 Hrs |
+34 911 360 190 - Baggage Handling Issues | |
United States | 1 844 386 9737 - English & Spanish, 24 Hrs |
+34 911 360 190 - Baggage Handling Issues | |
Canada | +1 855 435 1718 - English & Spanish, 24 Hrs |
+34 911 360 190 - Baggage Handling Issues |
Air Europa on Social Media
If phone wait times are long, you can also reach out to the airline via their social media channels. Just remember to send direct messages and be careful about sharing any personal information.
- Air Europa on Facebook: https://www.facebook.com/AirEuropa/
- Air Europa on twitter: https://x.com/aireuropa
Practical Tips for Air Europa Complaints & Claims
Here are a few suggestions to ensure the most seamless Air Europa complaints process possible:
- Start your Air Europa complaint immediately or as soon as possible.
- Keep everything related to your flight and a copy of your complaint submission until it’s been resolved by Air Europa. This includes photos, correspondence, boarding passes, receipts, etc.
- Remember to include at least 2 ways for the airline to reach you.
- Tell the airline what it will take to fully resolve your complaint. For flight interruptions, mention EU261 if it applies. Also, be specific about any incident details and stick to the facts.
Air Europa will respond to official complaints submitted with the official forms within 30 days.
If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! We can save you time and improve your chances of getting a favourable response from Air Europa. Just enter your flight details below to get started.Check Your Flight
Author:
Amy LancelotteJob/Position: Senior Writer & Content Strategist
Amy Lancelotte is a Senior Content Writer and editorial contributor at AirAdvisor with over seven years of experience producing research-based articles for international audiences. Her work focuses on travel, aviation, and air passenger rights, with an emphasis on factual accuracy, verified data, and clear, reader-first explanations.
Air Europa customer support contact details
Website:
www.aireuropa.com
Phone
(+44) 0 871 644 8011
Mailing Address
Air Europa New York, 1270 Broadway, Suite 1107. New York, NY 10001 Air Europa London,100 Bishopsgate London, EC2M 1GT United Kingdom
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Verified CustomerI used Air Advisor for the first time and received compensation for a flight that was delayed by more than three hours. There were some difficulties with the airline, and the process took two years to complete. Air Advisor had to involve lawyers and take legal action, which reduced the compensation to 50% of the original amount, exactly as clearly explained on their website. Overall, I am satisfied with the service and believe that Air Advisor did a good job handling my case.
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