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Contact Information

Mailing Address:

Air Europa New York, 1270 Broadway, Suite 1107. New York, NY 10001
Air Europa London,100 Bishopsgate London, EC2M 1GT United Kingdom

Phone:

1-844-415-3955 US
(+44) 0 871 644 8011 UK

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Air Europa Complaints - The Process, Typical Complaints, Contact Info, and Knowing Your Rights

Air Europa Complaints - The Process, Typical Complaints, Contact Info, and Knowing Your Rights

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: January 15, 2025

The Spanish carrier, Air Europa, flies to over 130 destinations and serves up to 10 million passengers annually. Most of those passengers have an entirely positive experience, but unfortunately, some don’t. Air Europa flight interruptions are bound to happen, as is unsatisfactory in-flight service.

Whatever your reason for wanting to make an Air Europa complaint, we’ll guide you through the common complaints, the complaints process, your right to compensation, and much more.

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Common Air Europa Complaints

By far, the most common issues that require Air Europa complaints are related to flight disruptions like cancellations and delays. When we gathered data for our study on the Best European Airlines, we found that Air Europa had the following:

Year

On-Time Percentage

Cancellation Percentage

2022

85.18%

0.23%

2023

74.49%

0.26%

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With around 60,000 flights every year, this means that thousands of flights experience a delay, and more than 150 flights may get cancelled annually. That’s a lot of Air Europa complaints!

Another type of flight disruption that often necessitates an Air Europa complaint is denied boarding. That’s when the airline overbooks the flight, resulting in you getting bumped.

Rounding out our list of the most common Air Europa complaints are instances of mishandled luggage and poor service. For unsatisfactory service, there’s no compensation requirement, but complaints may provoke the airline to issue things like discounts to thank you for your feedback.

Air Europa passenger rights

What Rights Do Air Europa Passengers Have?

Luckily, the common flight disruption complaints listed above can trigger compensation if handled correctly. Compensation is dictated by Regulation EC261/2004, and passengers can benefit from up to €600 if their flight cancellations, flight delays, and denied boarding meet certain criteria.

Thanks to the Montreal Convention, your mishandled luggage can earn you up to €1,300 just by filing an official Europa complaint.

For Air Europa complaints related to flight delays, you must arrive at least 3 hours late at your destination, and the payout is distance-dependent. Alternatively, for cancellations, you must receive less than 14 days' notice of said cancellation. Here’s a summary of the expected compensation for Air Europa flight delays:

Delay Time at Destination

Flight Distance

Flights under 1500km

Internal EU flights of more than 1500km

Non-internal EU flights from 1500km to 3500km

Non-internal EU flights more than 3500km

Less than 3 hours

€0

3 hours or more

€250

€400

€400

€600

Air Europa Complaints - Practical Tips

Here are a few suggestions to ensure the most seamless Air Europa complaints possible:

  • Submit right away. When you get home, look to start your Air Europa after travel complaints immediately. That way, you won’t lose any details or documents over time. 
  • Keep what matters. It’s best to keep everything related to your flight and the actual complaint until it’s been resolved by Air Europa. This includes photos, correspondence, boarding passes, receipts, etc.
  • Your contact details. You may be worried about how to contact Air Europa with a complaint (more on this next), but you should also make sure they can contact you. A direct number and a regularly checked email work the best.
  • State your expectations. Make it clear what it will take to fully resolve your Air Europa complaint. For flight interruptions, reference EC261 if it applies. Also, be specific about any incident details and stick to the facts.

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Contacting Air Europa About Complaints

Air Europa Complaints Email Address

To contact the customer relations department about a complaint, you can use relacionesconclientes@air-europa.com.

Air Europa Complaints Phone Number

For US passengers, you can call 1-844-415-3955 from Monday to Friday, 9 am to 5 pm. In the United Kingdom, call (+44) 0 871 644 8011. The UK opening hours are a little better: 9 am to 6 pm Monday to Friday, and 9 am to 1 pm on Saturdays.

Air Europa Complaints Form

By far, the best way to submit Air Europa complaints is using the forms from their website. This is better than calling or emailing. To access the Air Europa complaints form online, go to the Contact Us section and click on the “Go to the form” button under Complaints and congratulations.

Air Europa Live Chat

Air Europa does not offer live chat.

Best ways to resolve Air Europa complaints

The Easy Way to Submit Air Europa Complaints For Flight Disruptions

  1. Visit AirAdvisor.com.
  2. Fill in your basic flight info.
  3. Select “Check Compensation.”
  4. Enter any extra info as needed.
  5. That’s it! We’ll take care of the rest. 

AirAdvisor saves passengers the hassle and time of filing Air Europa complaints, and we’ve helped thousands of passengers over the years. Provided your complaint results in compensation, we do levy a small percentage. If no compensation is paid, we don’t charge a fee at all.

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Air Europa Complaints Response Time

The airline will respond to official complaints filed on the website using the appropriate forms in no more than 30 days.

FAQs: Air Europa Complaints

How do I contact Air Europa with a complaint?

The Air Europa complaint forms online are the best way to start the process. Don’t want to bother with the Air Europa complaints process yourself? Partner with AirAdvisor, and we’ll handle your entire flight interruption complaint.

What’s the Air Europa complaints phone number?

In the US, the number is 1-844-415-3955. In the UK, the number is (+44) 0 871 644 8011.

Is filing Air Europa complaints worthwhile?

Absolutely! Aside from providing valuable feedback to help them improve, you may also be entitled to a range of compensation between €250 and €600 for flight delays, cancellations, denied boarding, or missed connections. Don’t pass that up!

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Complaints

Cristiana Georgiana Camarena Sullca

Influence by other flights

Feb 16, 2025
El vuelo UX175 de 15 febrero Madrid - Lima debió de salir de Madrid a las 23:45 de la noche pero salio 4 horas retrasado a las 3:45 de la mañana. Tampoco no recibimos una information con al hora exacta cuando se sale, la hora se estaba cambiando. Llegamos a Lima a las 9:15 de la mañana no a las 5:50 de la mañana cómo deberia de ser. Despues que recibimos la primer notificación que va a ser retrasado el vuelo, hicimos la facturación y preguntamos sobre eso si es verdad el retraso y no nos dijeron que ellos no tenian informaciones sobre esto y de no hacer caso. La hora de salida se cambió varias veces sin avisos. No entiento tampoco porque ahora este vuelo no se encuentra en la pagina de la compañía donde se puede hacer reclamación, pero no nos parece normal de esperar tantos horas sin informaciones claras y exijo una compensación.
Dino Fortunato

Don't remember

Feb 13, 2025
As a passenger affected by the delay on Air Europa flight UX175, which took place on December 12, 2023, I would like to address the situation. The flight was scheduled to depart from Madrid Airport (MAD) at 23:45, with an estimated arrival at Lima Airport, Peru (LIM), at 05:45 AM. Unfortunately, the flight arrived at its destination with a delay of over 7 hours, causing significant inconvenience and harm to me. More specifically, this delay prevented me from attending scheduled meetings that morning with the Ministry of the Environment and the Municipality of Lima, thus compromising my work and objectives for these critical meetings. In light of this situation, I wish to assert my rights as a passenger and request the compensation outlined in current regulations for delayed flights. According to Regulation (EC) No. 261/2004 of the European Parliament and Council, I am entitled to financial compensation of EUR 600 due to the inconvenience caused by this delay, as the flight originated from an EU airport. Despite the company explanations regarding the unforeseen circumstances that led to the delay and aircraft change, the experience as a passenger was extremely disappointing. I did not receive any form of assistance during the waiting time and the delay process, which is unacceptable given Air Europa's commitment to its customers.
Nikolaos Amoiridis

Weather conditions

Feb 7, 2025
We were about to arrive at San Sebastian at 1:30-2:30 but our flight to bilbao was canceled we waited there for almost 3-4 hours . We take the bus and made 4:30 hours to arive to blibao and the We took the bus on 7 am and finally we arrive on san Sebastian At 9:00 am At night. We got very tired as we arrive at hotel 8 hours later that we supposed to arrive if our flight wasn't canceled
Amy Packham-Smith

Technical problems

Feb 3, 2025
The airline have responded twice saying I need to contact the sales team over the phone but I am unable to get through, just transferred between agents and put on hold for 40 minutes
Taikarys Arias Stable

No reason given

Jan 31, 2025
Desde las 6.30 en la habana el avion no llego salino a la 1 dormimos despues en un hotel en madrid barajas y llegamos a Roma un dia despues
Judit Pvandorne Vizi

Jan 30, 2025
IAF 1601 Madrid-Paris CDG was delayed. I missed flight AF 1694 Paris CDG-Budapest. The next day I could go to Budapest with AF1394. My Confirmation number SDYS2A

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