With a selection of discount carriers, national airlines, and charters, the European airline market offers almost too many choices for your next weekend away or intercontinental flight. How do you decide on the best European airlines for your needs?
That’s where AirAdvisor comes in. Our 5-deep team spent weeks compiling and analyzing a ton of data in 9 categories so you don’t have to. Here’s a glimpse at what we used:
7,649,976 flights for reliability from January 1, 2022, to December 31, 2023
725,334 customer reviews up to July 2024
65,471 lounge-specific reviews
37 different awards given out in 2023
13 airline policies on pets, family travel, and comfort
Billions of seat miles that cost between €0.04 and €0.08 each.
The end game is to have a comprehensive list of the top 15 European airlines while also drilling down into the best European airlines in every category. Read on to find out which airline might be your perfect fit in 2024 and beyond.
Top 6 Airlines in Europe
Aegean - The Overall Winner!
Regardless of what metric you use, Aegean Airlines is the largest Greek carrier. That means it flies the most passengers, has the largest fleet, and visits the most destinations of any airline based in the country.
Aegean Airlines stands out as the best European airline due to a few factors. The first is that they received the maximum number of points for comfort and travelling with pets. Aegean is also the single best airline in Europe for customer reputation. Although they only received a somewhat meager review average of 2.85 stars out of 5, it was enough to beat all the competition. The airline also scores well for other factors, like safety and family travel.
And for budget-conscious passengers, Aegean has the second-cheapest revenue per seat mile of €0.049 in 2023. So, they’re comfortable, well-reviewed, and affordable.
Summary:
102 total points
Best customer reputation score from over 17,000 reviews
Top score for on-board comfort and safety
Second-cheapest European airline
Gained one place from 2023 to 2024
Finnair - Second-Best European Airline
Headquartered at Helsinki Airport, Finnair is another smaller airline in the top 5, but small doesn’t mean they don’t have a lot to offer. As Finland's flag carrier airline, Finnair jets roughly 9 million passengers all over the globe every year.
To earn its spot as the number 2 airline in Europe, Finnair is among our top airlines for comfort and has the best lounges according to travellers. With Finnair, consistency is key, and they have an unblemished safety record and score in the top 3 based on customer reviews.
The only area where Finnair scored somewhat poorly is price. Although price is generally a factor, this airline has a lot to offer for its somewhat expensive price point.
Summary:
88 overall points
Best for comfort, safety, and passenger lounges
Third-best customer reputation score from 11,878 reviews
Top 5 for reliability
Up one spot from last year
Lufthansa - 3rd Place
Lufthansa German Airlines is among Europe’s largest airlines in terms of passenger volume, so it’s nice that they score well. Lufthansa scored 21 on the list of the World’s Top 100 Airlines for 2023 and is one of the best European airlines to choose if you’re travelling with pets or if comfort is a priority.
Lufthansa also has solid lounge and customer review scores. Where this high-capacity airline falls a bit short is in reliability and safety (more on that later). They generally scored average or better in every other category.
Summary:
76 total points
Second place for comfort
Among the best airlines for pet travel
Top 4 for customer reputation
Two accidents (non-fatal) in 2023
Up one place from 2023
Save up to €120 per family
AirAdvisor’s prices have often been 5% lower than competitors.
Norwegian Air Shuttle is fourth on our overall list for 2024. This low-cost airline is the second-largest in Scandinavia after Scandinavian Airlines (hint - they’re next). According to our data, Norwegian is about average in price, so there may be cheaper alternatives available.
This airline is the second-best for customer reputation and offers a top 5 lounge experience, also based on reviews. Norwegian fell only slightly short of the maximum points for safety as they had a minor incident in 2023. What drags Norwegian’s score down is the lack of professional awards - they are second from the bottom in this category.
Summary:
75 points
Second-best customer reputation score
Top 5 airport lounges
Almost top for safety
Gained one place compared to 2023
Scandinavian Airlines (SAS) - 5th Place
Scandinavian Airlines (SAS) is the main carrier for Denmark, Norway, and Sweden and routinely transports up to 18 million annual travellers around the world. The carrier rounds out the top 5 European airlines for a few reasons: it received the maximum number of points in two categories, which were pet travel and safety. But this top spot was shared with others. Otherwise, the airline still had a very positive ranking for comfort, price, reputation, and family travel.
We should note that SAS was the worst EU airline in our group for reliability. In 2022, they had the worst rate of flight cancellations, and in 2023, the second-worst rate for delayed flights.
Overall, Scandinavian Airlines presents as a good option, but if you’re travelling long distances or booking connecting flights, it might be better to look elsewhere. If you still need to book a connection with SAS, just make sure you have a generous layover.
Summary:
73 overall points
Top scores for safety and travel with pets
Worst reliability for on-time and cancelled flights
Climbed 2 places from 2023
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With so much competition, it’s no small feat to end up as the overall best airline in Europe. That honour goes to Spain’s national carrier, Iberia. With all our categories, the maximum number of points possible is 120, and Iberia scored an impressive 95.
Due to Iberia’s consistency, they did not earn the top spot in any individual category (except safety), but the airline earned lots of points for being second overall for reliability, price, and both professional and lounge reviews. Iberia is also high-ranking for family travel, so this is a great, well-rounded airline for your next flight.
Iberia is based at Madrid–Barajas Airport and offers flights to worldwide destinations. In 2022 alone, the airline carried nearly 20 million passengers, so it’s definitely a good thing that Iberia ranks the best on our AirAdvisor list.
Last year’s overall top EU airline, Iberia, has dropped significantly for 2024. The main reasons? Iberia had a huge ranking drop in both price and safety. In fact, this was the biggest loss in position on our list.
Aside from the poor safety score and more expensive prices (from €0.058 per passenger mile to €0.078), Iberia was #14 in the top 100 airlines in the world in 2023. Iberia was the third-most reliable airline for delays and cancellations and also scored third for their lounges according to passengers. They are also a good family travel option.
Iberia is based at Madrid–Barajas Airport and offers flights to worldwide destinations. In 2022 alone, the airline carried nearly 20 million passengers, so it’s a good thing that Iberia doesn’t appear lower on our AirAdvisor list.
Summary:
A total of 72 points
Third-most reliable
High rank in the World’s Top 100 airlines in 2023
Dropped 5 spots compared to 2023 (was 1st)
KLM Royal Dutch Airlines - 7th Place
As the national airline of the Netherlands, KLM has a hub at Amsterdam Schiphol Airport, the fourth-largest airport for passenger volume on the continent. Luckily, KLM Royal Dutch Airlines also sits slightly above average on our list.
Like Iberia, KLM also falls short in the safety category. Unfortunately, since many of the top European airlines we reviewed didn’t have any accidents in 2022 or 2023, even the one accident that KLM had in 2022 drastically affected this score.
In terms of what KLM does well to land itself in the top half of the list, the airline has the fifth-best customer reputation score and received top points for both family and pet travel.
Summary:
70 total points
Fifth-best based on passenger reviews
Top airline for family travel
Joint top airline for traveling with pets
Lost 2 spots compared to 2023
LOT Polish Airlines - 8th Place
LOT Polish Airlines is a safe airline to travel on, according to our research. They had zero accidents during the period we reviewed. The airline also scores solidly for family travel and reputation, which are important categories to many.
Operating since as early as 1928, LOT is one of the world’s oldest carriers. In 2023, LOT had the overall worst on-time percentage of 76%, although it was in the top 5 for cancellations in 2022.
Summary:
66 points
Top scores for safety
Good for family travel
Gained 2 places from 2023 to 2024
Air France - 9th Place
Some might expect the flag carrier of France to score a little better than it did. Air France takes our 9th place, down one spot from last year. This drop can be attributed to having the most expensive flights and an accident in 2023.
That said, Air France does a lot of things well. The airline’s ranking on the 2023 World’s Top 100 Airlines Ranking was 7, so Air France tops the group for professional reviews. In addition to this, Air France scores above average for comfort and lounge reviews.
Compared to 2023, Air France did show a significant improvement in the customer reputation category. The average review score in 2023 was 1.9 out of 5 and now it’s 2.3. This jump allowed the airline to climb 3 places in this category.
Summary:
64 points overall
Top scorer for professional reviews
Significant improvement in customer reputation
Most expensive airline
Lost 1 place from 2023
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Although Vueling appears fairly low down in the list, the airline is the absolute best for reliability, with the lowest cancellation rate in 2023. Vueling was also in third place for the cheapest European airline, so if price and reliability are important to you (as they are to most), Vueling is an excellent choice for your next flight.
And now the not-so-good stuff. Vueling is our second-worst airline for comfort and customer reputation.
Vueling’s somewhat mediocre place on our list doesn’t seem to stop passengers from using the airline. In 2023, more than 36 million people chose the carrier for their flights.
Summary:
A total of 55 points
Europe’s most reliable airline
Second-last for customer reputation and comfort
Not accident-free
A one-place drop from the 2023 ranking
Air Europa - Also 10th Place
After Iberia and Vueling, Air Europa is the third-largest Spanish carrier. Unfortunately, they have landed in the absolute last spot on our list of the best airlines to fly in Europe. First, let’s talk about the good factors for Air Europa, which are the airline’s comfort and safety record.
In all categories, Air Europa scored a total of 52 points and had the same issue as LOT and Volotea in that we could not determine the revenue per seat mile. Air Europa is the lowest-ranked European airline for professional reviews, and it’s neither cheap nor all that reliable. Avoid it if you have other choices!
Vueling and Air Europa, the third-largest Spanish carrier, both scored the same. It should be noted that Air Europa had the highest increase from our 2023 best European airlines list and climbed 5 places (they were last). The only airline more reliable than Air Europa is Vueling and this airline gets top scores for safety.
Although Air Europa certainly does some things well, it was the worst on our list for both air lounges and professional reviews.
Summary:
Tied with Vueling with 55 points
Second place for overall reliability
Top points for safety
Worst airline for lounges and professional reviews
Highest jump on our list (5 places) from 2023 to 2024
TAP Air Portugal - 12th Place
With annual passengers around the 13 to 14 million mark, TAP Air Portugal definitely gets the job done. However, the airline’s roughly 2,500 flights per week are some of the most likely on our list to encounter a delay. TAP scored in the bottom 3 for reliability. Another place where TAP falls short is safety. The airline had the most accidents of any in our list, landing them in last place for this category.
As for the positives, TAP scores at the top for traveling with pets and is the fourth-cheapest EU airline.
Summary:
Overall score of 54 points
Top airline for pet travel
Fourth-cheapest EU carrier
Worst for safety and low reliability
Lost one spot from 2023 to 2024
The Bottom 3 - Worst EU Airlines
Ryanair - 13th Place
Now that we get into some of the worst airlines in Europe, we have 13th place Ryanair. One thing we can say that’s good with this airline is that it can generally you where you’re going on schedule. If we were only judging European airlines on this metric, Ryanair would be in fourth place. Unfortunately, this is a significant decline from our 2023 list where Ryanair was the overall best for reliability.
Based in Dublin, this leader in the low-cost airline game doesn’t score very high in any other categories. This includes price (they are the fifth cheapest), which can be surprising for passengers who expect very low fares from the airline.
Although Ryanair was not the best in any category, they do earn the distinction as the worst for comfort, customer reviews, and pet-friendly travel.
One thing we can say about Wizz Air is that it doesn’t take last place. Another notable item is that Wizz Air was the cheapest European airline for 2024, so it’s certainly not all bad. In fact, this is the second year in a row the carrier can claim this title.
Like Ryanair, Wizz isn’t good for traveling with pets, and it’s in the bottom 3 for comfort (after Vueling and Ryanair). Their customer reputation and professional review scores are also well below average.
Summary:
42 points
Cheapest airline in Europe
Joint worst for pet travel
Third last for comfort
Down 3 places from 2023
Volotea - The Worst Airline in Europe (because someone has to be)
On our 2023 list, Volotea was our least reliable airline, but for 2024, we have seen a drastic improvement, and the airline is now in the middle of the pack based on cancellations and on-time percentage. Volotea also has an average score for customer reputation, but this actually represents a big decline from 2023, when they were second-best.
The AirAdvisor team could not find revenue numbers for Volotea, so the airline scored the worst in this category. The Volotea safety record isn’t great as they had 2 accidents in 2023 and they are not ideal for travel as a family or with pets.
Summary:
41 total points
Average customer reputation and reliability scores
Poor safety record
Not well-suited for family or pet travel
Dropped 2 places from 2023
Rankings Comparison 2023 vs 2024
Since we have data from our rankings in 2023, we thought it would be fun to see how much things can change in just one year. Here are the results:
Airline
2024 Ranking
2023 Ranking
Position Change
Aegean Airlines
1
2
+1
Finnair
2
3
+1
Lufthansa
3
4
+1
Norwegian Air Shuttle
4
5
+1
SAS
5
7
+2
Iberia
6
1
-5
KLM
7
5
-2
LOT Polish Airlines
8
10
+2
Air France
9
8
-1
Vueling
10
9
-1
Air Europa
10
15
+5
TAP Air Portugal
12
11
-1
Ryanair
13
14
+1
Wizz Air
14
11
-3
Volotea
15
13
-2
We saw the highest increase in position from Air Europa (from last place to a tie for 10th). Iberia had the largest drop of 5 places from 1st in 2026 to 6th in 2024.
Most Reliable Airline in Europe with the Lowest Disruption Rate
Nobody likes to have their flight delayed or cancelled. That’s why it’s important to find out the most reliable airline in Europe. For the 2024 AirAdvisor rankings, we used flights from 2022 and 2023 (full years) for the most up-to-date reliability info.
The top European airline for reliability is Vueling. We reviewed over 400,000 Vueling flights, and they have the lowest overall disruption rate. With an on-time percentage of 84.24% in 2022 and 87% in 2023, Vueling is consistent. The only carrier to beat Vueling’s on-time percentage in 2023 was Ryanair.
Honourable mentions go to Iberia and Air Europa, who had the top on-time percentages in 2022.
Vueling had the lowest flight cancellation rate in 2023 of 0.5%, and in 2022, they were beaten out only by Iberia.
Most Comfortable European Airline for a First-rate In-flight Experience
Let’s face it: flying can be uncomfortable, but there are things that certain airlines offer to make the experience a little bit better. If you’re interested in knowing the most comfortable airlines in Europe, it’s a tie between Finnair and Aegean Airlines. Both carriers received the maximum number of points as they offer free Wi-Fi, comfort items on long-haul flights, in-flight entertainment, complimentary snacks and non-alcoholic drinks, and comfortable seats.
Other notable airlines in the comfort category include KLM, Air France, and Lufthansa, who only lost a point because although they offer Wi-Fi, it’s chargeable.
If comfort is important to you, especially if you’re planning a long flight, you’ll want to avoid our worst-ranked airlines, Vueling, Ryanair, and Wizz Air.
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To judge the safety of our European airlines, we simply looked at whether or not they experienced an accident or safety incident in 2022 or 2023. You’ll likely be glad to hear that one-third did not experience any incidents, but unfortunately, that means 10 of the airlines did.
Due to their accident-free status, Aegean, Air Europa, Finnair, LOT, and SAS all received the top number of points for this category. Norwegian only had one minor incident involving a bird strike, so they should be considered one of the safer airlines as well.
Volotea and Lufthansa had 2 accidents each, but none were fatal. On the other hand, TAP Air Portugal scored the worst in this category as they were the only airline to have 3 accidents during this period, and the only fatal one. This occurred in 2022 with a TAP flight from Lisbon to Conakry. The plane collided with a motorbike while attempting to land. The bike crossed the plane’s path as it was coming in to land and collided with its right engine. Sadly, the two motorbike passengers were killed.
Top 5 Airlines Based on Customer Reputation
A good indicator of an airline’s overall performance is often found in its reviews. Based on the consolidation of over 700,000 customer reviews from 9 different sources, the best European airlines for reputation (in order) are:
Aegean Airlines - The Greek airline has the highest overall review score of 2.85 out of 5.
Norwegian Air Shuttle - This discount carrier has a consolidated review score of 2.59.
Finnair - Not too far behind Norwegian, Finnair scores 2.56 out of 5 with its passengers.
Lufthansa - The German flag carrier has a 2.43 score overall.
KLM - KLM scores fairly well (it’s all relative, right?) with an average of 2.37 out of 5.
In 2023, Volotea was in second place for customer reputation but dropped to ninth place in 2024. Hopefully, they can get their numbers back up for 2025!
Although these scores may be lower than you’d hope, this metric should still help you pick a suitable airline for your next flight, even if none of the scores are glowing.
Europe’s Cheapest Airlines - Top Budget Carriers
Times are getting tougher, and vacation/travel funds are often taking the hit. As a result, it’s nice to know that there are some cheaper alternatives out there for your next flight. Overall, Wizz Air was the cheapest European airline. We used the passenger revenue per seat mile for each airline in 2023, and Wizz came out on top with €0.04 per seat mile. The bad news is that this is actually a one-cent hike from 2022.
Other notable budget-friendly carriers are Aegean, with an average seat mile revenue of €0.049, and Vueling, with an average of €0.07.
To round out the top 5 cheapest airlines in Europe, we found that TAP’s seat mile revenue was €0.073, and Ryanair’s was €0.0734.
NOTE: In this category, we do have to mention that information for Volotea was not available, which may affect the outcome slightly.
Most Expensive European Airline
On the other hand, with the same caveat that data was unavailable for Volotea, the most expensive European airlines are Air France and KLM. Since these are both flag carrier national airlines, it may not be all that surprising that they are pricier.
KLM’s average revenue per seat mile was €0.081, and that number for Air France, the most expensive airline we reviewed, is €0.082.
Best European Airlines for Family Travel
Travelling as a family can be a bit stressful, but some airlines aim to take some of that stress away. The best airline in Europe for families is KLM, which gets the maximum points in every category. They have a family seating policy, free stroller check-in, and kids’ meals to keep the littles happy, as long as you book them in advance.
In truth, many of the airlines we looked at are family-friendly. Aegean, Air France, Iberia, LOT, Ryanair, Lufthansa, Norwegian, SAS, and TAP scored just below our overall winner.
Air Europa, Volotea, and Finnair are less desirable family airlines as they don’t offer a family seating policy or free seat selection for minors. Families can easily get around this by paying to book their seats in advance.
Our worst scorers in this category are Wizz Air and Vueling, as you have to pay to select seats for minors, and they lack an entertainment system.
Top 6 Airlines for Lounge Reviews
If you’re one of those travellers who enjoy spending time in airport lounges before your flight or during a layover, this category will be of particular interest to you. The top spot with an average lounge review score of 4.3 out of 5 is Finnair, as judged by the customers who frequent the lounges. Aegean isn’t far behind with a score of 4.27.
The next two places belong to Iberia (4.16) and Lufthansa (4.02). Norwegian Air Shuttle and SAS round out the top 6 European airlines for lounges with average scores of 4.0 and 3.95, respectively.
The Most Pet-Friendly European Airlines
It’s not common to travel with a pet, but when you need to, you need to. Instead of leaving your furry friend (or bird, in some cases) at home, there are 5 airlines that all get top marks for top-notch pet policies. The most pet-friendly EU-based airlines are:
Aegean Airlines
TAP Air Portugal
Lufthansa
KLM
SAS
Each airline offers the chance to bring your small pet with you in the cabin, lets you ship or travel with large pets as cargo, and welcomes pets into the airline-branded lounges. That should be everything you need to have a positive European travel experience with your pet.
AirAdvisor European Airline Rating 2024: Carriers Ranked
Ranking
Consolidated score
Most Reliable
Most Comfortable
Safest Airline
Cheapest Airline
Customer reputation score
Air Lounges reviews
Professional reviews
Family
Pets
Aegean Airlines
1st place
11.33
10
10
11
14
15
14
10
8
10
Finnair
2nd place
9.78
11
10
11
4
13
15
12
6
6
Lufthansa
3rd place
8.44
3
9
1
8
12
12
13
8
10
Norwegian Air Shuttle
4th place
8.33
9
6
10
9
14
11
2
8
6
SAS
5th place
8.11
1
7
11
10
10
10
6
8
10
Iberia
6th place
8.00
13
7
2
6
3
13
14
8
6
KLM
7th place
7.78
7
9
2
3
11
7
11
10
10
LOT Polish Airlines
8th place
7.33
6
8
11
7
9
6
5
8
6
Air France
9th place
7.11
5
9
2
2
8
9
15
8
6
Air Europa
10th place
6.11
14
7
11
5
4
1
1
6
6
Vueling
10th place
6.11
15
1
2
13
2
3
8
5
6
TAP Portugal
12th place
6.00
3
7
0
12
6
5
3
8
10
Ryanair
13th place
5.56
12
0
2
11
1
8
7
8
1
Wizz Air
14th place
4.67
4
2
2
15
5
4
4
5
1
Volotea
15th place
4.56
8
4
1
1
7
2
9
6
3
Criteria and Methodology
Our team spent many hours compiling all the data to determine the best airlines in Europe. These are the categories we used and the factors that went into calculating each airline’s score:
Reliability: We used published data from OAG.com to get the on-time statistics for each airline. Our data set includes everything from 2022 and 2023. In all, we used more than 7.5 million flights. The key components of this score are on-time percentage, which is the number of flights that arrived on time divided by the total flights, and cancelled flights percentage, the number of cancelled flights as a proportion of the total flights.
Comfort: These numbers are based on five factors: seat comfort, availability of comfort items like pillows and blankets on long-haul flights, Wi-Fi availability, snacks and non-alcoholic drinks at no charge, and in-flight entertainment. If the airline offers these, it receives points, if it doesn’t, it gets zero.
Safety: This category is binary in that the airline either had an accident in 2022 or 2023, according to IATA, or not. Being accident-free during this period resulted in the most points, whereas if the airline had a safety incident, it received a lower number of points. If there was a fatal accident during this period, the airline received zero points.
Price: Although it was not available for Volotea, public data from the remaining 14 airlines was used to calculate the 2023 passenger revenue per available seat mile. This is the airline’s reported passenger revenue divided by the number of seat miles offered during the year.
Customer Reputation: Our team consolidated customer reviews from 9 different websites to get a good overall picture. These included Google, Kayak, Trip Advisor, Yelp, Trust Pilot, Consumer Affairs, the BBB, Influenster.com, and Airlinequality.com. The result is data based on 725,334 independent customer reviews.
Airline Lounges: We looked at the airline-specific lounges available and the average customer review score. Higher review scores = higher AirAdvisor score.
Professional Reviews: We combed through 37 different airline industry awards to see if any of our top 15 airlines appeared. The primary focus was on the airlines’ position on the World's Top 100 Airlines for 2023 list, followed by other secondary awards, like the Best Airlines in Europe 2023, the World’s Best Regional Airlines for 2023, and the World’s Best Low-Cost Airlines 2023.
Family Travel - Our family travel scores are based on binary responses in 5 categories. Those are free stroller check-in, a family seating policy, kids' meals (on request), in-flight entertainment systems, and the option for free seat selection for children under 13.
Travelling with Pets: The individual components for this category include whether or not you can take your pet in the cabin on your flight or into the airline lounge and if it’s possible to ship your pet as cargo if they’re too large for the cabin. If the airline allows each of these factors, they’ll score the highest.
Conclusion
It’s easy to focus everything on Aegean because they scored the highest overall. But in reality, every European airline on our list has its own pros and cons. It’s up to you to decide what’s most important. If it’s cost, consider Wizz Air. For reliability, Vueling should be your top choice. For comfort, you can’t go wrong with Aegean or Finnair. Travelling as a family? KLM is the airline for you.
Hopefully, this information will guide your next flight purchase when you’re faced with the choice between a few airlines. Happy flying!
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According to AirAdvisor’s extensive research, Aegean Airlines is the top European airline for your next trip. The airline is reliable, comfortable, affordable, and safe, and its lounges are some of the best.
What are the top 3 airlines in Europe?
Europe’s best airlines are Aegean, Finnair, and Lufthansa. Aegean is the best overall and is well-reviewed by customers. Finnair can offer a comfortable journey, and its lounges are very well-received by passengers. Lufthansa is also popular based on customer reviews and provides a comfortable in-flight experience.
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Harun Karahan 15.08.2024
At least you could've shared it's my personal opinion since statistics say Turkish Airlines is the best airline in Europe. Weirdly, it even couldn't find a place in your first ten. https://www.euronews.com/travel/2024/06/29/whats-the-worlds-best-airline-in-2024-three-european-carriers-made-it-into-the-top-10
BBQ 24.07.2024
One of the best and most interesting methodology I've seen lately.. Thanks
ken 26.05.2024
What about Turkish airlines? https://www.worldairlineawards.com/best-airlines-2023-by-region/
Jecky 10.03.2024
Very good coverage on the topic! Very helpful for my research!
Dru 27.01.2024
Lufthansa is horrendous. This has been widely reported. Please correct your article.