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Norwegian EU261 Compensation for Flight Delays, Cancellations & Refunds

Discover how to be compensated up to €600 for Norwegian Air flight delays and cancellations, learn about your EU 261 passenger rights, and how to file a claim.

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Norwegian EU261 Compensation for Flight Delays, Cancellations & Refunds
verifgreen
Amy Lancelotte

Last Updated: January 24, 2025

Edited by: Anton Radchenko

Norwegian, officially known as Norwegian Air Shuttle ASA, has been ranked by Conde Nast Traveler (CNTraveler) as the fifth-best European Airline in 2023 with an 82.75% on-time arrival rating based on 82,791 flights.

Despite being an award-winning airline, Norwegian, like all other carriers, is susceptible to flight disruptions like delays, cancellations, and overbooking. In these instances, knowing your passenger rights is key. And that's where we come in!

Let’s explore Norwegian's policies concerning compensation for common flight disruptions and illustrate how our team can assist you in claiming the compensation you are entitled to.

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Your Air Passenger Rights

In the following sections, we outline the regulations that may protect your passenger rights in the event of a Norwegian flight interruption:

European Air Passenger Rights - What is Norwegian EU261 Compensation?

Air passenger rights in Europe are protected by EU Regulation 261, a law created to ensure fair treatment and appropriate compensation when flight disruptions occur. The main covered situations include:

  • Delayed Norwegian flights: Delay compensation is possible through EU 261 2004 if your flight to or from a European airport was delayed by three hours or more.
  • Cancelled flights: If your Norwegian flight has been cancelled, you may be eligible for compensation in addition to a flight refund.
  • Denied boarding: Denied boarding due to overbooking is never fun. This is when Norwegian sells more tickets than there are seats on the flight and can’t allow everyone to board.
  • Missed connections: This occurs when you get delayed during your journey so much that you miss a connection.

Norwegian boarding

What Flights Are Covered?

EU261 applies to all flights departing from any country within the European Union and to flights landing in the EU from abroad if the flight is operated by an EU-based airline, which includes Norwegian. Norway isn’t part of the EU, but provisions in EU 261 include it as well as other outliers like Switzerland and Iceland.

Compensation values depend on the length of delay caused by the disruption and the distance of the flight. Typically, as a passenger, you could be entitled to up to €600 in compensation.

Passenger Rights in the UK

After leaving the EU, the United Kingdom established its own set of air passenger rights, known as the UK261 passenger rights law. This regulation mirrors EU261, offering comparable protections for passengers flying with a UK-based airline or a route that involves any UK airport.

UK261 addresses the same range of flight disruptions. Like its EU counterpart, compensation under UK261 depends on the length of the delay and the distance of the flight. The compensation can typically go up to £520 per passenger.

Norwegian Compensation in the EU & UK

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation 

Rebooked flight OR Refund

Care & Assistance

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Norwegian Flight Delays and Compensation

When it comes to flight delays, the EU261 legislation stipulates that if your Norwegian flight is delayed by at least 3 hours and this delay was because of circumstances within the airline's control, such as mechanical issues or airline staff problems, then you may be entitled to flight delay compensation. This compensation varies based on the length of the journey.

In a press release from August 2023, Norwegian stated the following about their on-time performance during the second quarter of that year:

quotes

Punctuality, share of flights departing on schedule, was 81.5 percent in the quarter, up from 78.8 percent in the same period last year. Regularity, share of flights taking place, was 99.5 percent. Cirium, the global aviation consultancy, named Norwegian the most on-time European airline in May. In April, June, and July, Norwegian finished among the top three European airlines.

Norwegian Cancelled Flight Compensation 

Your passenger rights also extend to flight cancellations. The EU261 legislation mandates that Norwegian, or any airline, must provide at least 14 days' notice for flight cancellations. If this notice is not provided, you may be entitled to compensation for the cancellation. The exceptions to this rule are extraordinary circumstances that are beyond the airline's control.

Norwegian Compensation for Flight Delays

Denied Boarding Compensation Rights

According to EU261, you're generally entitled to compensation if you're denied boarding on a Norwegian flight. This situation typically arises when an airline overbooks a flight and does not have enough seats for all passengers. If you did not voluntarily give up your seat, you have the right to claim compensation.

Learn more in our denied boarding compensation guide.

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Missed Connection Compensation Rights

EU261 also entitles you to compensation if you miss your connecting Norwegian flight because of a delay or cancellation of your initial flight, as long as all flights are part of a single reservation. The significant factor here is the effect of the initial disruption on your final arrival time at your destination. If this disruption results in you arriving 3 hours or more later than scheduled, you have the right to claim compensation for a missed flight.

Norwegian Air Refund

In addition to the above, EU261 also allows for airline ticket refunds under specific situations. For instance, if Norwegian cancels your flight without providing a 14-day notice, or if your flight is delayed by over 5 hours, you can request a full ticket refund. The same applies if you are denied boarding due to overbooking or any operational issues that fall within the airline's control.

Aside from the refund, you could also be eligible for monetary compensation based on the flight distance and the extent of the delay.

How Much Compensation You Can Get from Norwegian

As we mentioned already, the exact amount of cash compensation you receive from Norwegian will depend on how long your flight was (kilometres) and how many hours you were delayed at your destination. The following table should help explain the amounts.

Delay Time

Flight Distance

 

Flights under 1,500km

EU flights over 1,500km

International flights between 1,500-3,500km

International Flights over 3,500km

3 hours and above

 €250

 €400

 €400

 €600*

Under 3 hours

 €0

tip

* Norwegian might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

And if for any reason you’re not clear on whether you can claim EU261 compensation or how much, use our flight delay compensation calculator to find out for sure.

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Extraordinary Circumstances

In the realm of air travel disruptions, a critical term to grasp is "extraordinary circumstances." This term describes events that are outside of an airline's control and couldn't be prevented despite all reasonable measures being taken.

These circumstances may include severe weather conditions such as intense snowstorms that render flight unsafe, air traffic control restrictions for safety reasons, immediate security threats, or political unrest that may jeopardise air travel.

In a recent example, the airspace over southern Norway was closed for 2 days in a row. On April 25, 2024, a total of 58 flights were cancelled at Oslo’s Gardemoen Airport due to technical issues. The following day, another air traffic issue resulted in further delays and cancellations. When asked about the situation, a representative from Norwegian simply stated, “We were rebooking as best we could.”

The above is an example of an extraordinary circumstance as the airline cannot resolve ATC issues for passengers. In this case, Norwegian would likely be exempt from paying EU261 compensation, but not exempt from providing care and assistance as well as a new flight or refund.

Norwegian plane in a bad weather conditions

How To Complete a Norwegian EU261 Claim Form

Although you may qualify for EU261 compensation from Norwegian, you won’t be paid out automatically. You’ll need to contact them to make your claim, and even finding the form on their website is tricky. You can submit for delayed flight expenses by finding the “Expense refund form” for each type of disruption, which can be found in the “Travelling with us” section.

What if the Norwegian EU261 Claim Form is Not Working?

If the EU form on the Norwegian website isn’t working or won’t load for you, don’t worry. Just visit the AirAdvisor EU261 Claim Help Center and fill out the form on our website instead. It’s the same form and is 100% valid for your compensation claim.

Our airline compensation experts are well-versed in everything related to EU261 compensation. We’ve helped over 400,000 clients just like you!

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Norwegian Frequently Asked Questions

Does Norwegian pay EU261?

Yes, any airline that runs flights in and out of Europe (including Norwegian) has to obey EU 261 and payout in the relevant situations. For regulation purposes, even though Norway isn’t technically part of the EU, EU261 includes Norway-based airlines and flights and offers the same protection.

What to do when your Norwegian flight is cancelled?

For flight cancellations with Norwegian, first contact the airline's customer service to obtain detailed information regarding the reasons behind the cancellation. Retain all travel and other supporting documents, as you may be able to claim EU261 compensation. At the very least, Norwegian needs to offer an alternate flight or a full refund.

What you cancel your Norwegian flight? Can you get a refund?

It depends. If you purchased a refundable ticket, then yes. But, if you opted for one of the lower-priced non-refundable ticket options, then you will be out of luck. The only guaranteed exception is if you cancel your flight within 24 hours of purchase. All airlines are required to issue a full refund in this case.

How long does it take to get Norwegian flight delay compensation?

Compensation processing times for Norwegian flight delays vary and depend on factors such as internal procedures, claim volume, and any disputes involved. Generally, expect it to take between 2 to 4 weeks for relatively straightforward cases.

How do you claim flight delay compensation from Norwegian?

First, check your eligibility on our website. If it looks promising, submit your EU261 compensation claim either through AirAdvisor or on the Norwegian website. Then, either follow up and submit additional documents and info to Norwegian, or let us handle it all for you.

 

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