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Norwegian Air International

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Norwegian Compensation for Flight Delays, Cancellations & Refunds

Have you had a Norwegian flight cancellation or delay? If so, AirAdvisor is here to help you get the compensation you deserve. According to EU law, you can claim up to €600 for Norwegian flights that were disrupted. Keep reading to find out how.

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Norwegian Compensation for Flight Delays, Cancellations & Refunds
Amy Lancelotte
Written By Amy Lancelotte
Last Updated: June 19, 2024

Norwegian, officially known as Norwegian Air Shuttle ASA, has been ranked by Conde Nast Traveler (CNTraveler) as the fifth-best European Airline in 2023 with an 82.75% on-time arrival rating based on 82,791 flights.

Despite being an award-winning airline, Norwegian, like all other carriers, is susceptible to flight disruptions like delays, cancellations, and overbooking. In these instances, knowing your passenger rights is key. And that's where we come in!

Let’s explore Norwegian's policies concerning compensation for common flight disruptions and illustrate how our team can assist you in claiming the compensation you are entitled to.

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Your Air Passenger Rights

In the following sections, we outline the regulations that may protect your passenger rights in the event of a Norwegian flight interruption:

European Air Passenger Rights - What is Norwegian EU261 Compensation?

Air passenger rights in Europe are protected by EU Regulation 261, a law created to ensure fair treatment and appropriate compensation when flight disruptions occur. The main covered situations include:

  • Delayed Norwegian flights: Delay compensation is possible through EU 261 2004 if your flight to or from a European airport was delayed by three hours or more.
  • Cancelled flights: If your Norwegian flight has been cancelled, you may be eligible for compensation in addition to a flight refund.
  • Denied boarding: Denied boarding due to overbooking is never fun. This is when Norwegian sells more tickets than there are seats on the flight and can’t allow everyone to board.
  • Missed connections: This occurs when you get delayed during your journey so much that you miss a connection.

Norwegian boarding

What Flights Are Covered?

EU261 applies to all flights departing from any country within the European Union and to flights landing in the EU from abroad if the flight is operated by an EU-based airline, which includes Norwegian. Norway isn’t part of the EU, but provisions in EU 261 include it as well as other outliers like Switzerland and Iceland.

Compensation values depend on the length of delay caused by the disruption and the distance of the flight. Typically, as a passenger, you could be entitled to up to €600 in compensation.

Passenger Rights in the UK

After leaving the EU, the United Kingdom established its own set of air passenger rights, known as the UK261 passenger rights law. This regulation mirrors EU261, offering comparable protections for passengers flying with a UK-based airline or taking off from a UK airport. 

UK261 addresses the same range of flight disruptions. Like its EU counterpart, compensation under UK261 depends on the length of the delay and the distance of the flight. The compensation can typically go up to £520 per passenger.

Norwegian Compensation in the EU & UK

Flight Delays

Flight Cancellations

Denied Boarding

Up to €600 in monetary compensation

Care & Assistance

Up to €600 in monetary compensation

Rebooked flight OR Refund

Care & Assistance

Up to €600 in monetary compensation 

Rebooked flight OR Refund

Care & Assistance

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Norwegian Flight Delays and Compensation

When it comes to flight delays, the EU261 legislation stipulates that if your Norwegian flight is delayed by at least 3 hours and this delay was because of circumstances within the airline's control, such as mechanical issues or airline staff problems, then you may be entitled to flight delay compensation. This compensation varies based on the length of the journey.

In a press release from August 2023, Norwegian stated the following about their on-time performance during the second quarter of that year:

quotes

Punctuality, share of flights departing on schedule, was 81.5 percent in the quarter, up from 78.8 percent in the same period last year. Regularity, share of flights taking place, was 99.5 percent. Cirium, the global aviation consultancy, named Norwegian the most on-time European airline in May. In April, June, and July, Norwegian finished among the top three European airlines.

Norwegian Cancelled Flight Compensation 

Your passenger rights also extend to flight cancellations. The EU261 legislation mandates that Norwegian, or any airline, must provide at least 14 days' notice for flight cancellations. If this notice is not provided, you may be entitled to compensation for the cancellation. The exceptions to this rule are extraordinary circumstances that are beyond the airline's control.

Norwegian Compensation for Flight Delays

Denied Boarding Compensation Rights

According to EU261, you're generally entitled to compensation if you're denied boarding on a Norwegian flight. This situation typically arises when an airline overbooks a flight and does not have enough seats for all passengers. If you did not voluntarily give up your seat, you have the right to claim compensation.

Learn more in our denied boarding compensation guide.

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Missed Connection Compensation Rights

EU261 also entitles you to compensation if you miss your connecting Norwegian flight because of a delay or cancellation of your initial flight, as long as all flights are part of a single reservation. The significant factor here is the effect of the initial disruption on your final arrival time at your destination. If this disruption results in you arriving 3 hours or more later than scheduled, you have the right to claim compensation for a missed flight.

Norwegian Air Refund

In addition to the above, EU261 also allows for airline ticket refunds under specific situations. For instance, if Norwegian cancels your flight without providing a 14-day notice, or if your flight is delayed by over 5 hours, you can request a full ticket refund. The same applies if you are denied boarding due to overbooking or any operational issues that fall within the airline's control.

Aside from the refund, you could also be eligible for monetary compensation based on the flight distance and the extent of the delay.

How Much Compensation You Can Get from Norwegian

As we mentioned already, the exact amount of cash compensation you receive from Norwegian will depend on how long your flight was (kilometres) and how many hours you were delayed at your destination. The following table should help explain the amounts.

Delay Time

Flight Distance

 

Flights under 1,500km

EU flights over 1,500km

International flights between 1,500-3,500km

International Flights over 3,500km

3 hours and above

 €250

 €400

 €400

 €600*

Under 3 hours

 €0

tip

* Norwegian might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

And if for any reason you’re not clear on whether you can claim EU261 compensation or how much, use our flight delay compensation calculator to find out for sure.

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All you have to do is submit the application and wait for the compensation to be received.

Extraordinary Circumstances

In the realm of air travel disruptions, a critical term to grasp is "extraordinary circumstances." This term describes events that are outside of an airline's control and couldn't be prevented despite all reasonable measures being taken.

These circumstances may include severe weather conditions such as intense snowstorms that render flight unsafe, air traffic control restrictions for safety reasons, immediate security threats, or political unrest that may jeopardise air travel.

In a recent example, the airspace over southern Norway was closed for 2 days in a row. On April 25, 2024, a total of 58 flights were cancelled at Oslo’s Gardemoen Airport due to technical issues. The following day, another air traffic issue resulted in further delays and cancellations. When asked about the situation, a representative from Norwegian simply stated, “We were rebooking as best we could.”

The above is an example of an extraordinary circumstance as the airline cannot resolve ATC issues for passengers. In this case, Norwegian would likely be exempt from paying EU261 compensation, but not exempt from providing care and assistance as well as a new flight or refund.

Norwegian plane in a bad weather conditions

How To Complete a Norwegian EU261 Claim Form

Although you may qualify for EU261 compensation from Norwegian, you won’t be paid out automatically. You’ll need to contact them to make your claim, and even finding the form on their website is tricky. You can submit for delayed flight expenses by finding the “Expense refund form” for each type of disruption, which can be found in the “Travelling with us” section.

What if the Norwegian EU261 Claim Form is Not Working?

If the EU form on the Norwegian website isn’t working or won’t load for you, don’t worry. Just visit the AirAdvisor EU261 Claim Help Center and fill out the form on our website instead. It’s the same form and is 100% valid for your compensation claim.

Our airline compensation experts are well-versed in everything related to EU261 compensation. We’ve helped over 250,000 clients just like you!

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All your data remains confidential.

Norwegian Frequently Asked Questions

Does Norwegian pay EU261?

Yes, any airline that runs flights in and out of Europe (including Norwegian) has to obey EU 261 and payout in the relevant situations. For regulation purposes, even though Norway isn’t technically part of the EU, EU261 includes Norway-based airlines and flights and offers the same protection.

What to do when your Norwegian flight is cancelled?

For flight cancellations with Norwegian, first contact the airline's customer service to obtain detailed information regarding the reasons behind the cancellation. Retain all travel and other supporting documents, as you may be able to claim EU261 compensation. At the very least, Norwegian needs to offer an alternate flight or a full refund.

What you cancel your Norwegian flight? Can you get a refund?

It depends. If you purchased a refundable ticket, then yes. But, if you opted for one of the lower-priced non-refundable ticket options, then you will be out of luck. The only guaranteed exception is if you cancel your flight within 24 hours of purchase. All airlines are required to issue a full refund in this case.

How long does it take to get Norwegian flight delay compensation?

Compensation processing times for Norwegian flight delays vary and depend on factors such as internal procedures, claim volume, and any disputes involved. Generally, expect it to take between 2 to 4 weeks for relatively straightforward cases.

How do you claim flight delay compensation from Norwegian?

First, check your eligibility on our website. If it looks promising, submit your EU261 compensation claim either through AirAdvisor or on the Norwegian website. Then, either follow up and submit additional documents and info to Norwegian, or let us handle it all for you.

 

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What happened with Norwegian Air International clients

Recent Comments

Ayesha from Sweden (Norwegian Air International D8 4902 Flight cancellation)
October 4, 2022, 9:43 am

My flight was cancelled 14 hours before departure at 10am due to technical reasons. I was told I would be contacted by norwegian air for rebooking options, but 3 hours later no one contacted me and I tried to call them, no one would pick up eventhough I waited on call for over 1 hour. I decided to cancel and rebook a flight from ryan air at 6.30am since norwegian air did not have any other flights to my destination that day, and it was important for me to get to my destination that day. Ryanair was the only other flight flying to my destination that day, and they had only 2 tickets left on thier website so I decided to book it before I lost any other opportunity to get to my destination in time. My norwegian air ticket was 669 SEK, and my last minute ryanair ticket was 3450 SEK, which is 5 times the price I paid orginally and was an extremely expensive and unaffordable amount for me to pay out of pocket. I am hoping to get some compensation for the increased cost to me due to paying for a last minute ticket, with norwegian air not giving me a choice because of non-responsive customer service and not having more flights that day and having such a last minute cancellation.


Dominic from United Kingdom (Norwegian Air International D8 3517 Flight delay)
June 28, 2022, 11:59 pm

The flight was initially delayed because there was a problem with one of the engines so they had to check the engine over before takeoff. Subsequently to that there was a problem with air traffic control. Which caused the delay but had there not been a problem with the engine the flight would have left on time. My initial claim was refused C#2959997 as they are relying on the air traffic control issues. When there was no air traffic control issues when they were checking the engine.


Ilya from Russia (Norwegian Air International D8 8489 Flight delay)
April 26, 2022, 5:19 am

Answer from the Norwegian as of 25.11.20: Unfortunately, Norwegian flight D8489 (PUY-HEL) 03.08.2019 was delayed by 4 hours and 17 minutes. This disruption was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Flight Disruption Information Norwegian flight: D8489 (PUY-HEL) 03.08.2019 Disruption type: Delayed Delay time: 4 hours and 17 minutes Reason for disruption: This disruption was caused by the grounding of all Boeing 737 MAX aircraft, as imposed by European aviation authorities. Although we respect your request for compensation, we’re unable to honour your claim as this flight was delayed due to extraordinary circumstances. This is in accordance with the European Court of Justice Verdict C-549/07 Wallentin-Hermann. We apologise for the inconvenience caused on this occasion. Answer from Compensair as of 05.04.22: We have filed your claim to Norwegian Air International (D8) and received a rejection: The airline is bankrupt and is unable to make payouts to the passengers. Unfortunately, in this case we are unable to proceed and have to stop working on your application.


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