Qantas Delayed or Cancelled Flight compensation and refund

QF10 was delayed until next day due to operational reasons. Qantas did offer hotel and transport but, advised this would be from 5pm that afternoon. I decided to make my own hotel and transport arrangements as it would be at least 5 hour wait for the airline to begin processing these requests

Hello, I have uploaded the flight details & also recoverable cost for cancelled accommodation & train. The summary of the situation is as follows: Booking Reference: 5C2PGU I was booked to return to Australia on QF10 from London to Perth Tuesday 30/7/24, arriving into Perth 11.30am Wednesday 31/7/24. I was travelling with my parents Samantha & Trent Bromley who were on a seperate booking number to mine. We then had another booking for the Perth to Adelaide flight QF 886 departing Perth at 2.30pm & arriving Adelaide 6.45pm, Booking Reference: 5C94HP. On Sunday morning 28/7/24 at approximately 7.32am we received a text to say our flight was cancelled and Qantas were coming up with an alternative. I immediately rang Customer Care and after waiting 20 minutes got through to a representative who said that our option was to go a day earlier on the 29/7/24 on QF10, or go on the 30th via Singapore and arrive in at 12.45am and wait until 2,30pm for our Adelaide connecting flight or leave on Wednesday 31st on QF10 and arrive back into Australia Thursday night. My parents had planned to go back to work & run their business, which they had been away for for 3 1/2 weeks, so we reluctantly chose to cut our trip short & fly on Monday 29/7/24. I was also starting a new job too which I had to get back for. As a consequence we had to reschedule our planned nights stay in Bath, change train travel tickets and cancel our Heathrow hotel accomodation which we booked for our original booking. We wasted about 3-4 hours altering arrangements. We also received no refund for the cancelled hotel booking & had to pay well over an additional $602 AUD for the changed train tickets. Regards, Tom Bromley

The day before my flight I received an email saying my flight from Paris was cancelled due to ATC strike across France. I contacted Emirates to rebook and was given the soonest available which was nearly three days later. I had to find a hotel, and my daughter and I had to travel to the new hotel and eat for nearly three full days. We also had to take a taxi to the airport (we had planned to go with our family on the original day). I have included my credit card statement as proof of my expenses. I have some receipts but they're just the tiny credit card slips. I can send a list of the specific expenses, if needed.

We were booked to return to Australia on QF10 from London to Perth Tuesday 30/7/24, arriving into Perth 11.30am Wednesday 31/7/24. We then had another booking for the Perth to Adelaide flight QF 886 departing Perth at 2.30pm & arriving Adelaide 6.45pm. On Sunday morning 28/7/24 at approximately 7.32am we received a text to say our flight was cancelled and Qantas were coming up with an alternative. I immediately rang Customer Care and after waiting 20 minutes got through to a representative who said that our option was to go a day earlier on the 29/7/24 on QF10, or go on the 30th via Singapore and arrive in at 12.45am and wait until 2,30pm for our Adelaide connecting flight or leave on Wednesday 31st on QF10 and arrive back into Australia Thursday night. We had both planned to go back to work & run our own business, which we had been away for for 3 1/2 weeks, so we reluctantly chose to cut our trip short & fly on Monday 29/7/24. As a consequence we had to reschedule our planned nights stay in Bath, change train travel tickets and cancel our Heathrow hotel accomodation which we booked for our original booking. We wasted about 3-4 hours altering arrangements. We also received no refund for the cancelled hotel booking & had to pay well over an additional $602 AUD for the changed train tickets. I also called Qantas 5 times as our son had lost his chance of a seat upgrade & his exit row seat as well. Qantas gave no reason for the cancellation.

Airline contacted us at just before midnight 9 hours before our flight obviously we were in bed asleep so didn't get it until the following morning taxi was already booked and had to pay half as a cancellation fee for that also €90 taxi €180 hotel €270 flight to London later in the day €65 food

Had a panic attack at the airport and didn’t get any help from staff until I mentioned a solicitor. Arrived home in Brisbane on the 22nd of April which ment I missed out on three days work

We were meant to be flying at 20:45 on Friday the 31st but was delayed until 14:00 the next day (the 1st) . We weren’t given any reasoning when we asked it was avoided. We were given a hotel to stay in on the night of the 31st with dinner and breakfast included. The shuttle bus service was extremely bad that day and the next, it was late and was over full so they couldn’t pick us up so we had to end up paying for our own taxi. It made us loose out on a day in Singapore and a night in an expensive hotel. Making us now only have 1 night in Singapore and miss out on activities we planned on doing

Qantas sent message at 5pm the day before the flight was due to leave LHR (departure time 11.55am) - had to have hotel near airport overnight at own expense, plus meals and transport to airport. Further 2 hour delay on rescheduled flight meant missing connecting flight. Qantas arranged 2 step flight - Melbourne - Bne at 11.55pm instead of first rescheduled flight of 13.00. Midnight flight to Melbourne, then 6am flight to Brisbane, arriving home 8am 25/9/22. Scheduled arrival time 19.10 23/9/22. Poor communication, (we queued for 13.00 flight as were assured by phone customer service we were booked on this flight, turned back at gate and told now booked on 11.55pm - we were worried for our luggage as had used check in for 13.00 flight). Qantas gave hotel room in Perth for few hours for rest and change, but no transport to hotel provided (approx $50 each way). Qantas have offered 'up to $50 for food and transport pp, and $200 per room for accommodation which is insulting, and they do not admit any liability under EU261. Both flights disrupted

QF10 - instead of arriving 1840 arrived after 1am. We had no other option but to take a taxi all the way to our home in Sorrento Victoria. The person who was to pick us up was unable to do so this late. Our negotiated taxi fare was $220

Qantas said they were required to change the flight time due to a directive from Heathrow [capping number of passengers per day]. We were notified the day before the flight but we had already departed for London as we live a long way away & had booked an overnight hotel.

Flight qf2 on 1st July, which was due to depart 2115, did not depart until 2nd July at 1200. Total delayed arrived in Sydney around 2100

Original flight was LHR to PER but Qatas changed this flight was boarded 30 minutes late due to 'late arrival of catering' but was then declared delayed t0 20:00 due to 'crew having exceeded their hours'. Passengers were held on the aircraft until after 3:00pm b< which time flight was delayed a further 24 hours and would be diverted so that passengers for Perth WA now were to be flown to Darwin, then to Melbourne, and finally to Perth. Total delay to arrival was 36 hours. Information of actual flight time, new route and delays was not confirmed until Monday 28th. Food vouchers and hotel accommodation was provided for 27th (Sunday). On recheck-in on Monday 28th food vouchers were provided at the check in. Thee vouchers were one month out of date and were refused at the food outlets in LHR. The delay has lost 2 days of holiday and caused considerable distress mainly due to the lack of information and the lack of concern shown by Qantas in advising of the cause of their delay and their actions to resolve this. Money has been lost considering that the flight was changed to a direct (LHR>>PER) once these became available, for which an additional fee was charged. Qantas then changed the flight back to reasons, reverted to the original booking but did not state why or refund the change charge. Ticket details, emails etc are available.

While waiting in the departure lounge at the Gate the flight suddenly showed as delayed. This went on for 3 hours being told that it would be boarding in approximately 30 mins time. After 3 hours of waiting the flight was then cancelled. The flight was full so this cause lots of issues trying to get rebooked. It also cause me to miss my connecting flight to Karratha.

My parents bought my ticket on Monday 27th July. I was sent an email confirming the booking. However when I tried to check in at 15:00 on Tuesday 8th September (day before flight), I was unable to do so. I established that there was no flight with that number / time leaving Cairns for Sydney on 9th (the following day). I called my parents and they bought another ticket to Sydney which only gave me 1hour 20mins to transfer in Sydney. I also had to pay for my luggage and a taxi at Sydney to transfer terminals costing me 44.94Euros