Lufthansa: Flight Delay Compensation and Refund. Cancelled Flight Compensation Guide

When I landed in Frankfurt on June 22,2023 I had my boarding passes for my self and two of my children and waited for 6 hours at the gate waiting to board our plane to Beirut airport, we were denied boarding as our boarding passes were not accepted by the computer ,the person at the counter said that somehow our ticket got cancelled, we were provided vouchers for food and taxi and two hotel rooms for the one night,the next day Lufthansa service issued 3 new tickets for all 3 passengers and listed us on the standby to board the same flight number 24 hours later,we were supposed to reach Beirut at 2:50 am on Fridays morning,June 23,2023 but instead we reached Beirut on Saturday morning at 2:50 am on June 24th ,2023. The airline cancelled our tickets somehow but they never informed us how did that happen, the only time where someone get involved to make changes to our reservation it was when we missed our original flight from MUC to FRA as we only had 40 minutes connecting time so Lufthansa booked us on the following flight one hour later which did not effect our flight to the final destination since we originally had over 6 hours of transit time in Frankfurt any ways.

I had less than an hour notice of cancellation which caused many personal issues on both ends of my travel— I was delayed by 24 hrs causing me to miss important business meetings resulting in financial loss of greater than 50;000

The first flight start at 20:10h instead of 18:30h on day 7 September. I lost my connection flight that was at 20:30h on Frankfurt Airport day 7 of September. They just gave me a new flight next day 8 of September to Porto.

The first flight was with almost 2 hours of delay, i lost the connection flight that was on 7 September at 20:30h and the first flight have start at 20:10h instead of 18:30h

At the DTW airport they changed our flight FRA to ATH from (LH1280 4Sept) to (LH1278 4Sept) without letting us know and they printed us new boarding passes so when we got to the FRA airport we tryed to find an explanation but they would give it to us as an result we went to the flight that they re-booked and arrived to ATH with an delay.

My flight from Munich was cancelled I was denied my luggage and wasn't offered an alternative flight straight away I had to book myself and pay €250 for a hotel I only got a voucher for €10 food valid at the airport, which barely afforded for a pretzel and a juice I contacted the airline, managed to get them to book me a flight from Frankfurt the next day and a train from Munich to Frankfurt I had to pay €13 for a train from the airport to Munich It took 4 hours to get to Frankfurt The airline lost my luggage

I missed the flight from Munich to Luxembourg because my flight from Tbilisi to Munich was delayed.

We were 6 passengers and lost 1 days holiday and accommodation costs were paid for that lost day . Although airline provided accommodation and shuttle vouchers for London we had to take taxi to hotel as shuttle’s service was nearly an hours wait the fact that I am 81years old person and had 4 grandchildren under 13 with me we couldn’t wait standing that long for shuttle to arrive. Furthermore we had to leave hotel very early for our flight and no shuttle was available that early either so total taxi cost was £50. Connection flight from Warsaw had technical issues so we were removed from bus to plane and had to wait another hour for next plane thereby loosing another hour of holiday time.4 Eager children were highly stressed and 81 year old person very inconvenienced.

My flight was cancelled in Munich, I was not offered an alternative straight away, I was not offered accommodation directly, I had to book my own hotel, then call the airline and find a flight from Frankfurt, 4 hours by train away, plus one more hour from the airport to the train station in Munich, and arrived to London 24 hours later than I should have.

I was flying out of LHR to Venice connecting Munich. After 2.5 hrs of delay at LHR the Kufthansa flight started but had an emergency landing at a different airport NUE. Nobody from Lyfthansa was there to provide hotel or rebooking at the airport. After spending the night on airport floor the next morning the counter was open and I was rerouted to fly from NUE to Venice thru FRA. I landed at FRA but the final leg to Venice was not on any departure board. I stranded in line to get Lufthansa Service Counter but could not reach anybody due to 300 passengers lined up for services. The departure time from FRA to Venice was passed and I remained stranded in FRA. Now I want to get refund if my entire trip as well ad hotel booked in Venice. I am also staying in a Hotel in FRA to go back to LHR without even using the rest of my return flights from Venice. Everything got so messed up for their scheduling and mismanagement.

Apparently there was a storm preventing any landing or taking off from Frankfurt. We had an 18 hour delay and had to sleep on the airport floor. Very little communication and had to queue for 6 hours to get an updated boarding pass. This also caused delays as they automatically cancelled the other legs of the flight and meant that I had a problem trying to return.

I arrived in Toronto more than 24 hours late. The alternative flight was very long and inconvenient, with 2 connections. One Lufthansa agent said the cancellation was caused by mechanical breakdown, another said it was the weather in Frankfurt. Lufthansa offered me 50 euros compensation, but nothing to my other family members who were on same itinerary as me, but different Booking Reference. My wife submitted a claim with you (claim #166168) for herself and my 3 kids.

We returned to Toronto more than 24 hours late. The alternative flight involved 2 connections and was very inconvenient because of the long time and because my daughter requires wheel chair assistance (this is documented on their system). Two separate Lufthansa agents blamed the cancellation on mechanical problems and bad weather in Frankfurt. Not sure who is right.

On Aug. 17, 2023, had a flight LH 1349 from Warsaw to Frankfurt, the flight was delayed by 3 hours and I lost the connecting flight (LH 9252) from FRA to IAD Dulles. The delay in Warsaw was caused by problems with the crew. II was rebooked on Flight LH 0416 the next day, Aug. 18, 2023. LH paid for the night stay in Frankfurt including meals and transportation. But I had expenses in Washington DC as I lost all the arrangements in Washington DC as I arrived a day later.

Reason was not provided at the time, in a written response to claims directed to Lufthansa they give weather conditions at Frankfurt airport as the reason. I was re-booked with Austrian through Vienna with a stopover for the night. Total delay arriving at Zagreb was 12h.

Had already checked in and flight was first delayed 30min before we were set to departure then cancelled 30 mins later

Flight delayed out of Chicago by 3 hours. Missed connecting flight to ATH from MUC. Original itinerary was ORD-MUC-ATH arriving 18:35 on 24JUN23 Actual flown was ORD-MUC-FRA-ATH arriving 10:45 on 25Jun23 We boarded flight in Chicago on time and left gate. but could not take off for 3 hours. Returned to gate to refuel and no food was provided. Landed late after original flight had left to ATH. Was not rebooked onto next flight on 24JUN23 from MUC. Instead flown to FRA for extra overnight stay.Paid $281 out of pocket for hotel and $30 for food. No access to checked bag either. in FRA.

The flight was canceled due to Lufthansa allowing unticketed passengers onto the plane, failing to remedy the issue in time, then the flight crew timed out

I missed a connecting flight due to my first flight being delayed due to a scratch on a plane if I remeber correctly. I got a hotel in Frankfurt and vouchers for taxi rides to and from airport. My connecting flight was suppose to leave at 10 PM, but the rebooked me on the next morning flight at 8:30 AM, so I arrived to Graz more than 10 hours later than expected. This is the info I got from the company: We apologize that your flight LH 947 on June 26, 2023 did not operate as scheduled. Every change to your journey can be stressful. We understand your frustration with this occurrence and sincerely apologize for the inconvenience this caused you. The reason for the flight irregularity was due to damage aircraft. Unfortunately, we have no influence over circumstances, which are the responsibility of third parties. Such a flight irregularity does not warrant a claim for damages against Lufthansa. Please understand that we do not assume any liability for situations for which we are not responsible, therefore, we will not comply with your demand for compensation. Please let me know if there’s anything else I should provide.

Lufthansa Flight from Naples was delayed with 75min meaning I missed my connection in Frankfurt by 10min. Lufthansa re-booked a new flight for the following day and provided a 3 star hotel in an industrial area 10km away from the airport. I had my luggage checked in and had to buy toiletries at the airport as the provided hotel in Frankfurt did not even have a toothbrush to hand out for all us passengers that were affected.

First flight arrived late at frankfurkt which caused missing the second flight. Passengers of the first flight had to book hotel 20mins away from the airport and landed in beirut next day at 11 pm instead of 03 am.

I was travelling with my girlfriend and our flight back Home got cancelled so we got put On a new flight One Day after our original return day. So i had to book another night at a new hotel. Had to use extra money On food and missed One Day at work also our baggage got delayed On The way back so we had to wait One Day for that aswell

The 1st leg was delayed, which caused me to miss my connection (both Lufthansa). We were told a ground support vehicle bumped the airplane, causing a 1 cm scratch. They had to send photos to Frankfurt and wait for the OK take off.

Flight left Vancouver late. In Frankfurt had a new arrival gate. No bridge available for passengers to disembark at new gate. Delays resulted in missing connecting flight to Munich… then to Bari. Had to stay overnight in Frankfurt and was rebooked to fly out the next morning. Arrival at final destination June 1, (17 hours late) The Airline began rebooking my flight in Frankfurt after I missed my connecting flight at 12:15 pm on May 31. The airline gave me a lunch voucher, a one night hotel stay, shuttle to hotel, buffet dinner at hotel I was obligated to pay my hotel booking in Bari. I paid 89 Euros plus hotel tax.

Flight from FRA-ATH was delayed by over 45 mins. Doors of aircraft were opened when the boarding gate closed for the other flight.

AC891 FCO to YYZ was cancelled. AC advised us by email of the cancellation approximately 6 hours in advance of departure. Rerouted FCO to FRA to YYZ to YYT. FCO Flight LH233 was delayed. Missed connection to flight AC843 in FRA to YYZ due to delay out of FCO. Rerouted again. (FRA to BRU to YUL to YYT). Had to overnight in BRU (costs for Hotel, Taxi, meals, clothing and toiletries were incurred approx. $450 euros)). Departed BRU (AC833) the following day (May 26) at 0915. Arrived final destination (2000) YYT approximately 23 hours later than originally scheduled. No information was communicated by any airlines except for when AC advised that AC891 to YYZ was cancelled. After this we were entirely on our own to rebook and reschedule flights. No communication through the and Apps or via email.

Flight out of OSL to FRA was delayed, and the Lufthansa app notified my that the connecting flight from FRA to BCN wouldn’t be reached. Called Lufthansa customer service and got rescheduled to a later flight. Arrived in BCN approximately 23:45. This is a delay of 5 hours and 45 minutes.

My original booking was made via Singapore airlines and the itinerary was ROC-JFK-FRA-PRG-FRA-JFK-ROC. The way back from PRG to ROC got tricky... (again, the whole booking was made by Singapore airlines) I was supposed to fly from Prague PRG to Frankfurt FRA on Wednesday Dec 14 2022 at 6:35PM on flight LH1401. When I was on the way to the airport, I got SMS message from the company that my flight is canceled (message received at 3:55PM) about the flight cancelation (received about 2.5hr before the flight departure) (the PRG airport staff told me that they knew from Lufthansa that there will be the cancelation already 24 hours before...). There were many angry people at the PRG airport and just 2-3 staff personnel to take care of us. I stayed in line until 8pm (almost 4 hours) when they told me that they can not do anything for me (they tried to rebook me via Zurich, but they did not succeed), so I had to stay in Prague. I made several costly phone calls to Lufthansa and Singapore airlines - Lufthansa was not answering the calls and Singapore airlines answered and rebooked me for Friday Dec 16 2022 (two days delay - I was supposed to fly on Wednesday, but they rebooked me for Friday) to go via Munich (flight SQ2131 at 7:05am on Friday Dec16 2022) and NewArk (flight B61186 at 5:59pm on Friday Dec 16 2022) to Rochester (my final destination). Then, on Thursday Dec 15 2022 at 2:33pm I got another message from Lufthansa that the previously rebooked flight is also cancelled and I got another SMS message that they rebooked me again for another flight on Friday Dec16 2022 via Munich and Boston to Rochester. (flight LH1691 at 1:50pm on Dec 16 2022 from Prague PRG to Munich MUC, then flight LH424 from Munich MUC to Boston BOS at 5:35pm on Dec 16 2022 and then flight from Boston BOS to Rochester ROC at 8:50pm on Dec 16 2022) I have arrived to Prague PRG airport for the Munich flight which was supposed to depart on Dec 16 2022 at 1:50pm, but this flight was delayed and departed Prague PRG airport only at around 4:45pm, so I missed the connection flight to Boston from Munich which was supposed to leave Munich airport at 3:35pm… I got rebooked again, now from Munich via JFK airport at 12:25pm to Rochester ROC on Saturday (the next day) (MUC-JFK flight LH410 at 12:25pm on Dec17 2022 and JFK-ROC flight B61186 at 5:59pm on Dec17 2022) I arrived to Munich MUC airport (Friday Dec16 2022) and there was literally nobody from Lufthansa staff, just hundreds of angry passengers. All the Lufthansa kiosks were closed and nobody was assisting the passengers (I have video to prove this). The airport speakers were saying that the passengers should arrange accommodation and transportation by them self and that they might get a refund after. So, I have booked a hotel, arranged Uber to the hotel and bought some food and hygiene products as my luggage did not arrive. The next day (Saturday Dec17 2022) I ordered Uber again and went from hotel to Munich MUC airport. The flight from Munich MUC to JFK got delayed as well and departed not as scheduled 12:25pm, but at around 2:25pm (2 hours delay). I arrived to JFK airport at around 5:40pm (2 hours delay) on Saturday Dec 17 2022. I did not receive mu luggage at JFK airport. My flight B61186 from JFK to ROC was delayed as well (by more than 3 hours) and finally I have arrived to Rochester ROC (my final destination) with delay of 2 days and approx. 3 hours (approx. 51 hours delay). My luggage arrive the next day on Sunday Dec 18 2022. It did not seem to me that these cancelation and delays were because of weather conditions (I have weather forecast screenshots from those days and videos from the airports that the conditions were not that bad) - it seemed to me that the problems at the airport were rather because of staffing problems, lack of employees…

SOF-FRA flight delayed by 1hr20min, causing a missed connection in FRA and a rebooking on a later FRA-LHR flight, resulting in a total delay of 3+ hrs

What time did you arrive at your final destination? >>July 27 17:40, 24 hours later than the orignal arrive What did the airline tell you, and when? >>they told us it is not their problem for the delay What care did the airline provide, if any? >>COVID test , hotel and taxi voucher How did the incident inconvenience you? >> 1. No food: when i arrived the hotel at 11pm, and no more dinner can be provided, and all food delivery is unavailable. So when I arrived airport on 6am next morning, it have been 18 hours without intake any food. Then my son and me stay 18 hours in Frankfurt airport, keep waiting for latest update for flight.... Did you miss an event or lose money? >> I paid for few drinks and foods within Frankfurt airport (around £60). The more specific details you can provide, the stronger your claim.

Flight LH199 scheduled departure from Berlin at 18.45hrs was delayed due to climate activitist gluing themselves to runway. The flight eventually left about 20.30hrs and as a consequence, i missed the connecting flighht from Frankfurt to Singapore. I was rebooked into the next day flight leading to 24 hours delay

Flight from Istanbul to frankfurt was delayed by an hour. According to cabin crew, this was due to lack of ground staff in frankfurt. As such, missed my connecting flight

First flight from delhi to frankfurt airport got delayed. It was supposed to be at 2:50 am and departed at 5:15 am. which caused missing my connecting flight to vancouver @ 10:15am. The arrival time was at 11:15 am in Vancouver and by missing the connection we landed around 2:50 pm. After that, i have not received my baggage until three days after landing.