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Lufthansa: Flight Delay Compensation and Refund. Cancelled Flight Compensation Guide

Get up to €600 for your Lufthansa Flight Delays or Cancellations

We have handled more than 6,083 Lufthansa flight delay and cancellation claims for over €2,190,000 in compensation. Overall, more than 250,000 clients have trusted AirAdvisor with their flight claims over the last 7 years.

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You booked your flight, you got to the airport on time, and then the bad news arrived: Lufthansa delay or cancellation have affected your trip. It's a terrible situation to be in, but you can get some justice, in the form of a refund or compensation.

AirAdvisor can help with all of this. In this guide, we'll break down all you need to know about airline cancellation policy, the reclamation process, and Lufthansa flight cancellation compensation.

If you're ready to speed up the process and increase your chance of success, click the button below, and we'll help you get your flight compensation.

Lufthansa : Flight Delay Compensation and Cancelled Flight Compensation Guide [+ Lufthansa Refund]
Anton Radchenko
Reviewed by a licensed lawyer.
Last Updated: June 18, 2024

We all hope that our trips will go smoothly, without any problems along the way, but flight delays and cancellations can and do happen all the time, even on Lufthansa flights. That's why it's good to know what you can do about Lufthansa flight cancellations and Lufthansa flight delays today, so you're ready to deal with these issues in the future.

If your flight does get delayed or cancelled, or interrupted, you may want to know more about how to make a Lufthansa claim for delay or the Lufthansa flight cancellation rules. You may also want to know what kind of compensation you could be entitled to.

Well, you and your fellow passengers could be entitled to compensation of up to €600 each. AirAdvisor can help to make it happen. We'll guide you through the process and handle most of the claim for you, and we won't take any payment until we succeed, so you won't risk anything. Contact us now and claim flight compensation from Lufthansa airline.

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What Are My Passenger Rights in Case My Lufthansa Flight Was Cancelled or Delayed?

Following , your rights as a passenger include:

  • Up to €600 per passenger for each Lufthansa EU261 compensation claim
  • Make a Lufthansa claim for any flight in the previous three years.
  • Lufthansa compensation for cancellations, delays, missed connections, or refusal of boarding due to overbooking (EU 261 Lufthansa)

What to Do if Flight Is Delayed Lufthansa and What if Lufthansa Cancels My Flight?

  • Find a representative of the carrier at the airport and speak with them to learn more about the Lufthansa cancellations
  • Put together as much evidence as you can to support your Lufthansa compensation claim.
  • Use our Compensation Calculator to see how much Lufthansa flight delay compensation or Lufthansa missed connection compensation you could get eu261 Lufthansa compensation.

Lufthansa flight

Lufthansa Compensation Delayed Flight

You can make a Lufthansa compensation for delayed flight claim or fill out a Lufthansa cancelled flight compensation form in these situations:

  • Delays - Make a Lufthansa delay claim for delays of over three hours.
  • Cancellations - Lufthansa claim compensation cancelled flight for any flights cancelled unexpectedly within two weeks of date of departure.
  • Denied Boarding due to Overbooking - You can also Lufthansa submit claim if you are denied boarding due to too many seats being sold for a flight.
  • Missed Connection - According to Lufthansa missed connection policy, passengers can also be compensated for Lufthansa missed connecting flight.

Lufthansa Flight Cancellation Compensation: When Are They Liable?

You can obtain Lufthansa claim compensation in many situations if your flight gets delayed or cancelled without warning. However, there are some cases in which the airline can refuse to pay out compensation. If certain “extraordinary circumstances”, like extreme climate conditions or dramatic incidents at the airport, the airline may not be held liable for delays and cancellations.

Usually, if any kind of delay does occur, even with extraordinary circumstances involved, the airline should try to get you a seat on the next available flight. They should also take any necessary steps to get you to your destination as soon as possible, and it's up to you to decide if you want to accept a seat on another plane or go through the Lufthansa complaints process and request a Lufthansa delay refund or cancellation refund.

In most situations, you will be eligible for a full ticket refund, a Lufthansa voucher refund, credit, compensation, and alternative flights, but it all depends on the circumstances in question. AirAdvisor can help you find out what you're entitled to, and we could help you claim up to €600 for every person in your travelling party who was delayed or inconvenienced.

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We work on a No-Win, No-Fee basis

AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Lufthansa Flight Refund Policy

It's important to understand the difference between and compensation for flights. A refund is when the airline pays you back in full for failing to provide the service you paid for, while compensation exists to balance the inconveniences and added costs you may suffer because of delays and other issues.

In some situations, you might be eligible for both a Lufthansa cancel flight refund and compensation, too. For example, if the airline cancels your flight on the day you were due to travel and can't get you on another flight, you can request a refund and compensation for all of your party.

The only way in which the carrier won't have to pay compensation is in situations involving “extraordinary circumstances”, like disruptions at the airport that lead to grounded flights or adverse weather conditions that make it impossible to take off.

Types of ticket refunds: After filling in a Lufthansa refund form, you can usually get your Lufthansa ticket refund in different ways. You could have the payment refunded in cash to your account or choose credit. You may also be offered a Lufthansa compensation voucher, but we strongly recommend rejecting vouchers from the German airline, due to the fact that they can be quite hard to use and may expire before you get to utilize them.

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Lufthansa Flight Delay Compensation

Lufthansa plane

So what about if you have a delayed Lufthansa flight? Well, delays do happen quite often with major airlines like this one, and if you're kept waiting for too long, you can claim up to 600 euros in flight delay compensation, in accordance with EU Regulation 261

This EC Regulation 261 is designed to protect passenger rights and allow them to claim compensation in situations where they have been delayed for a long period of time.

Exceptions: You might be ineligible for a Lufthansa flight delay refund or compensation due to extraordinary circumstances beyond the carrier's control.

Lufthansa Flight 261 Compensation Claim: How Much Can You Get?

According to EU 261, you could be entitled to the following Lufthansa delayed flight compensation:

Our compensation calculator can help you get the most accurate information for your next claim.

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Common Questions: Compensation Claims and Refunds

How long does it take for Lufthansa to refund?

Usually, all refunds will be processed within seven days after you contact Lufthansa.

From the day of your flight, you've got three years to write your Lufthansa compensation email and claim compensation.

How to Claim Compensation for Lufthansa Flight Delays Cancellations?

Check out our online compensation calculator to learn more about how much compensation you could claim. The AirAdvisor team can help you get the Lufthansa flight compensation you deserve, and we operate on a strictly no-win, no-fee basis, so you won't have to pay a penny until we've successfully negotiated your claim.

How to find out about Lufthansa cancelled flights today?

Look on airport or airline websites to find out about the latest cancelled or delayed flights from this carrier.

Lufthansa cancelled flight what to do?

Speak with the airline to find out more and then use our calculator to find out how much you could claim.

How to claim compensation from Lufthansa?

Claiming compensation from airlines can be a challenge, but we're here to help. Use our calculator to get started and find out how much you're entitled to. The expert, experienced AirAdvisor team can help you make your claim and get the money you're owed.

Why Should I Entrust My Claim to AirAdvisor?

  • Several years of experience
  • Thousands of satisfied customers across the globe
  • 4.6 rating in customer service
  • 13 different languages
  • An international team of travel and legal experts
  • Use our compensation verification tool to learn more
  • Succesfully claimed Lufthansa flight compensation for many of our clients

Why is Lufthansa flight delayed?

Although Lufthansa's flight performance is top notch, flights can be delayed for various reasons. You might have an Lufthansa flight delayed 4 hours due to bad weather, aircraft technical issues, air traffic control problems, and so on.

Does Lufthansa compensate you if you've experience a delayed or cancelled flight?

If you've experience a delayed Lufthansa flight of 3 hours or more you are entitled to claim compensation from them

Does Lufthansa compensate you if you're denied boarding?

Yes, If you've been denied boarding because of overbooked flights departing from or arriving at a European airport you are entitled to compensation.

EU 261 Compensation Claim Lufthansa Airlines: How to Do it?

About Lufthansa Airline

  • Founded in 1953 and is the second largest airline in Europe.
  • The largest German airline, and the flag carrier of Germany.
  • Part of Lufthansa Group, alongside Austrian Airlines, Brussels Airlines, and SWISS International Airlines (or SWISS International Air Lines)
  • A fleet of over 700 aircraft serving approximately 220 destinations worldwide.
  • Lufthansa's On-time performance of 87.5%, is higher than the average for a major European airline (based on industry data provided by Information Design)
  • Cancellation rate of Lufthansa flights is 0.4%, much lower than the average of around 2% (based on industry data provided by Information Design)
  • Customer satisfaction score of 75, compared to the average of 76 (based on Statista reports), however when it comes to flight compensation Lufthansa has pretty bad reputation
  • Miles & More frequent flyer program allows members to earn miles and unlock rewards like lounge access, simpler check-in, flight upgrades, and so on.
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Recent Comments

Kudgi Sandhya from Sweden (Lufthansa LH 755 Flight delay)
May 19, 2024, 5:38 pm

I missed my connecting flight due to the delayed arrival of my flight from Bangalore to Frankfurt. I was rebooked on a flight to Stockhom for which I had to wait at the airport for more than 12 hours. I missed reaching my son's birthday on time. This has been very stressful both emotionally and mentally for both of us. Also now it is delayed from 21:20 to 21:50 making me reach home even more late.


Thomas (Lufthansa LH 511 Denied boarding)
May 15, 2024, 7:14 am

We were denied for check-in. As no connecting flight was leaving from Frankfurt (stopover) from 07 March onwards due to a ground staff strike at Lufthansa, the airline proposed re-routing us with the earliest flights to our final destination. We have been offered a flight (scheduled on the next day) operated by AR to FCO and one with AF to CDG. Eventually, we arrived with over 24h delay at our final destination (CDG). This resulted also in additional parking cost in CDG (50Eur) and extension of stay of our dog at the kennel (19,50Eur). We (4pax) had a dinner in the city (equival. 123,50Eur.) as we did not take benefit of an offered dinner. We need to know under which scenario we have to claim: (i) "denied boarding"?-->we have been denied at check-in. Hence could not proceed to the gate... Only people accepting to end their journey in Frankfurt were allowed to board. They had to wave any rights for compensation. (ii)"Long Delay"? The flight to Frankfurt departed almost on time, but we were not allowed to board, though on time at check-in. (iii)"denied boarding against our will"? Don't know if this applies? Thank you for your advice.


Kilian from Switzerland (Lufthansa LH 1413 Flight delay)
May 8, 2024, 4:45 pm

The plane from Split arrived late in Frankfurt. I ran through the whole airport when I arrived at the gate the plane to Basel was still there, but I wasn't let on anymore. I had to stay the night in Frankfurt. The next morning, I was able to take an early flight to Zurich instead of Basel. That was more convenient to me since I had to be in Zurich that morning anyway and Lufthansa kindly agreed on changing the destination of the flight.


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