Lufthansa Flight Delay Compensation EU261 and Refunds for Cancellations

I missed my connecting flight due to the delayed arrival of my flight from Bangalore to Frankfurt. I was rebooked on a flight to Stockhom for which I had to wait at the airport for more than 12 hours. I missed reaching my son's birthday on time. This has been very stressful both emotionally and mentally for both of us. Also now it is delayed from 21:20 to 21:50 making me reach home even more late.

We were denied for check-in. As no connecting flight was leaving from Frankfurt (stopover) from 07 March onwards due to a ground staff strike at Lufthansa, the airline proposed re-routing us with the earliest flights to our final destination. We have been offered a flight (scheduled on the next day) operated by AR to FCO and one with AF to CDG. Eventually, we arrived with over 24h delay at our final destination (CDG). This resulted also in additional parking cost in CDG (50Eur) and extension of stay of our dog at the kennel (19,50Eur). We (4pax) had a dinner in the city (equival. 123,50Eur.) as we did not take benefit of an offered dinner. We need to know under which scenario we have to claim: (i) "denied boarding"?-->we have been denied at check-in. Hence could not proceed to the gate... Only people accepting to end their journey in Frankfurt were allowed to board. They had to wave any rights for compensation. (ii)"Long Delay"? The flight to Frankfurt departed almost on time, but we were not allowed to board, though on time at check-in. (iii)"denied boarding against our will"? Don't know if this applies? Thank you for your advice.

The plane from Split arrived late in Frankfurt. I ran through the whole airport when I arrived at the gate the plane to Basel was still there, but I wasn't let on anymore. I had to stay the night in Frankfurt. The next morning, I was able to take an early flight to Zurich instead of Basel. That was more convenient to me since I had to be in Zurich that morning anyway and Lufthansa kindly agreed on changing the destination of the flight.

Hello there, When I arrived at the gate for Flight UA2347 from ORD to CLE (12.12.2023) the United staff got me a downgrade from business class to economy class. The reason was, that the United staff thought I would not be able to catch the connecting flight, as the flight from FRA to ORD was delayed

Our flight was originally frankfurt to geneva we came from riyadh and our connecting was in frankfurt, got a bit of a problem with the errors in our visa then rebooked the flight and we were left at the airport and didnt make it to our geneva flight. It came to Zurich then was returned to Geneva

The issue is not with the cancelled flight as such. Lufthansa lost my baggage which resulting in my making purchases at my destination. Lufthansa will not refund as per the law requires, because I do not have English receipts... I was in a non-english speaking so this is impossible to provide. additionally they did not specify the reason for the cancellation, I had basically no time to get my connecting flight, then the aircrew lied to me when I asked if my baggage had made it onboard, stating they checked and it was.

The original flight LH0761 from Delhi, India was delayed. The next flight from Frankfurt to Saint Louis was at 10:40 and the gate close time was 10:25. I reached the gate at 10:20, but still was denied boarding and the desk ladies were so rude.

There was no option to flight on the same day, we were told our flight was cancelled 4 days before the actual flight and Lufthansa only offered as an alternative to fly the day after the flight was planned. The airline didn't provide ANY compensation at all, we had to cancel hotels and replan our whole itinerary. We had to call several times to get an alternative flight as there was no communication from Lufthansa (the company that enabled the whole itinerary), and we only found out the flight was cancelled through sri lankan airlines, the operator of the cancelled flight

Airline have told me that it was due to crew hours. This led to me missing a connection and having to be rebooked for a later flight. I received a 15€ meal voucher. The rebooked connection was 4hrs 30 minutes later but was further delayed by 1 hour and 50 minutes. I should have arrived at 12:05pm but didn't arrive until 18:13.

My flight was delayed leaving Washington Dallas airport. This caused me to miss my morningconnection at the Frankfurt airport. Although there was a midday flight available, I was denied rebooking on that flight, and forced to wait over eight hours in the Frankfurt airport. I was offered a Measly €15 compensation to get food. I had nowhere to rest, and obviously €15 was nowhere near enough to sustain me for over eight hours.

After lamding in Frankfurt, my initial flight to Birmingham had been cancelled and I was automatically rebooked on the 10pm flight. Tis would have been a 15hr stopover so I opted to take an alternative flight connecting through Zurich but this also entailed a 6hr stopover.

Boarded original flight, sat for 2 hours, got off once they cancelled and Got put on the next days flight, given hotel accommodation. 24 hour delay, missed events in chicago on Thursday night.

I wasnt told why the flight was cancelled, but only saw the notification that morning. the alternative flight was for the next day and via Paris. At the time i also had a friend on my booking and he had a connecting flight from Amsterdam to Cork, (he is making his own claim as he was more inconvenienced than me) When i contacted KLM I could not get through for a long time. initially by whats app they could not offer any other solutions other than what was initially offered. I therefore booked a train ticket to Paris. eventually i got hold of an agent and he placed me on a flight from Marseille to Munich and on to Amsterdam with Lufthansa. I had a very short layover in Munich and it was a bit stressful.

I was supposed to land in Gothenburg at 11:40 on December 4th, 2023 but due to the delays, I reached at 19:55 on the same day which is more than 7 hours of delay. The food voucher that was supposedly added to my boarding pass didn't work in Hamburg airport. It still didn't work in Zurich airport either for which I had to stand in a queue for more than an hour and they fixed it later on. I was supposed to work for atleast half a day when I landed in Gothenburg and due to this delay and I reached Gothenburg airport at 8PM, I had to take the whole day off, which affected my work as well. I was never informed about the reason for delay. My flight was cancelled with less 12 hours left for departure and was rebooked with a very long layover in Zurich. Only after I mailed Lufthansa and complained about this that I got to know the reason for cancellation/delay, which was "airfield restriction".

We arrived to the airport and they told us the flight was delayed for an hour and a half then again at the gate they told us that the flight is delayed for another 15-30 mins then we boarded the flight and then they told us that they can’t fly due to the weather conditions and we had to off board the flight

Flight cancelled 5 mins before departure. Appanrelty it was air traffic control

I arrived in Munich around 6:30AM, boarding time of my flight to Düsseldorf is 7:30 AM. Security checka took very long time. I arrived at the gate at exactly 7:30am but my supposed flight already took off. No one notified me that the plane already took off and left me.

Flight from Budapest to Frankfurt was delayed by an hour and 30 min and we missed our connecting flight from Frankfurt to Houston. We would like compensation for the seats that we paid for for the flight we missed as well.

When I landed in Frankfurt on June 22,2023 I had my boarding passes for my self and two of my children and waited for 6 hours at the gate waiting to board our plane to Beirut airport, we were denied boarding as our boarding passes were not accepted by the computer ,the person at the counter said that somehow our ticket got cancelled, we were provided vouchers for food and taxi and two hotel rooms for the one night,the next day Lufthansa service issued 3 new tickets for all 3 passengers and listed us on the standby to board the same flight number 24 hours later,we were supposed to reach Beirut at 2:50 am on Fridays morning,June 23,2023 but instead we reached Beirut on Saturday morning at 2:50 am on June 24th ,2023. The airline cancelled our tickets somehow but they never informed us how did that happen, the only time where someone get involved to make changes to our reservation it was when we missed our original flight from MUC to FRA as we only had 40 minutes connecting time so Lufthansa booked us on the following flight one hour later which did not effect our flight to the final destination since we originally had over 6 hours of transit time in Frankfurt any ways.

I had less than an hour notice of cancellation which caused many personal issues on both ends of my travel— I was delayed by 24 hrs causing me to miss important business meetings resulting in financial loss of greater than 50;000

The first flight start at 20:10h instead of 18:30h on day 7 September. I lost my connection flight that was at 20:30h on Frankfurt Airport day 7 of September. They just gave me a new flight next day 8 of September to Porto.

The first flight was with almost 2 hours of delay, i lost the connection flight that was on 7 September at 20:30h and the first flight have start at 20:10h instead of 18:30h

At the DTW airport they changed our flight FRA to ATH from (LH1280 4Sept) to (LH1278 4Sept) without letting us know and they printed us new boarding passes so when we got to the FRA airport we tryed to find an explanation but they would give it to us as an result we went to the flight that they re-booked and arrived to ATH with an delay.

My flight from Munich was cancelled I was denied my luggage and wasn't offered an alternative flight straight away I had to book myself and pay €250 for a hotel I only got a voucher for €10 food valid at the airport, which barely afforded for a pretzel and a juice I contacted the airline, managed to get them to book me a flight from Frankfurt the next day and a train from Munich to Frankfurt I had to pay €13 for a train from the airport to Munich It took 4 hours to get to Frankfurt The airline lost my luggage

I missed the flight from Munich to Luxembourg because my flight from Tbilisi to Munich was delayed.

We were 6 passengers and lost 1 days holiday and accommodation costs were paid for that lost day . Although airline provided accommodation and shuttle vouchers for London we had to take taxi to hotel as shuttle’s service was nearly an hours wait the fact that I am 81years old person and had 4 grandchildren under 13 with me we couldn’t wait standing that long for shuttle to arrive. Furthermore we had to leave hotel very early for our flight and no shuttle was available that early either so total taxi cost was £50. Connection flight from Warsaw had technical issues so we were removed from bus to plane and had to wait another hour for next plane thereby loosing another hour of holiday time.4 Eager children were highly stressed and 81 year old person very inconvenienced.

My flight was cancelled in Munich, I was not offered an alternative straight away, I was not offered accommodation directly, I had to book my own hotel, then call the airline and find a flight from Frankfurt, 4 hours by train away, plus one more hour from the airport to the train station in Munich, and arrived to London 24 hours later than I should have.

I was flying out of LHR to Venice connecting Munich. After 2.5 hrs of delay at LHR the Kufthansa flight started but had an emergency landing at a different airport NUE. Nobody from Lyfthansa was there to provide hotel or rebooking at the airport. After spending the night on airport floor the next morning the counter was open and I was rerouted to fly from NUE to Venice thru FRA. I landed at FRA but the final leg to Venice was not on any departure board. I stranded in line to get Lufthansa Service Counter but could not reach anybody due to 300 passengers lined up for services. The departure time from FRA to Venice was passed and I remained stranded in FRA. Now I want to get refund if my entire trip as well ad hotel booked in Venice. I am also staying in a Hotel in FRA to go back to LHR without even using the rest of my return flights from Venice. Everything got so messed up for their scheduling and mismanagement.

Apparently there was a storm preventing any landing or taking off from Frankfurt. We had an 18 hour delay and had to sleep on the airport floor. Very little communication and had to queue for 6 hours to get an updated boarding pass. This also caused delays as they automatically cancelled the other legs of the flight and meant that I had a problem trying to return.

I arrived in Toronto more than 24 hours late. The alternative flight was very long and inconvenient, with 2 connections. One Lufthansa agent said the cancellation was caused by mechanical breakdown, another said it was the weather in Frankfurt. Lufthansa offered me 50 euros compensation, but nothing to my other family members who were on same itinerary as me, but different Booking Reference. My wife submitted a claim with you (claim #166168) for herself and my 3 kids.