You booked your flight, you got to the airport on time, and then the bad news arrived: Lufthansa delays and Lufthansa cancelled flights have affected your trip. It's a terrible situation to be in, but you can get some justice, in the form of a Lufthansa refund or Lufthansa cancelled flight compensation.

AirAdvisor can help with all of this, including a Lufthansa refund. In this guide, we'll break down all you need to know about Lufthansa cancellation policy, the Lufthansa reclamation process, and Lufthansa flight cancellation compensation

We can also help you pursue compensation for delays and cancellations you've experienced, and we won't ask for any payment unless we're successful in pursuing your claim. Read on for additional information about Lufthansa flight compensation, your passenger rights in the EU, and the Lufthansa refund policy.

If you're ready to speed up the process and increase your chance of success, click the button below, and we'll help you get your flight compensation.

This article has been reviewed by a licensed lawyer Anton Radchenko for general accuracy. This is for informational purposes only and is not a legal advice.
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Lufthansa flight

We all hope that our trips will go smoothly, without any problems along the way, but flight delays and cancellations can and do happen all the time, even on Lufthansa flights. That's why it's good to know what you can do about Lufthansa flight cancellations and Lufthansa flight delays today, so you're ready to deal with these issues in the future.

If your flight does get delayed or cancelled, or interrupted, you may want to know more about how to make a Lufthansa claim for delay or the Lufthansa flight cancellation rules. You may also want to know what kind of compensation you could be entitled to.

Well, you and your fellow passengers could be entitled to compensation of up to €600 each. AirAdvisor can help to make it happen. We'll guide you through the process and handle most of the claim for you, and we won't take any payment until we succeed, so you won't risk anything. Contact us now and claim flight compensation from Lufthansa airline.

Disrupted flight? You might have a right to compensation - up to 600 €Check Your Flight

What Are My Passenger Rights in Case My Lufthansa Flight Was Cancelled or Delayed?

Following , your rights as a passenger include:

  • Up to €600 per passenger for each Lufthansa EU261 compensation claim
  • Make a Lufthansa claim for any flight in the previous three years.
  • Lufthansa compensation for cancellations, delays, missed connections, or refusal of boarding due to overbooking (EU 261 Lufthansa)

What to Do if Flight Is Delayed Lufthansa and What if Lufthansa Cancels My Flight?

  • Find a representative of the carrier at the airport and speak with them to learn more about the Lufthansa cancellations
  • Put together as much evidence as you can to support your Lufthansa compensation claim.
  • Use our Compensation Calculator to see how much Lufthansa flight delay compensation or Lufthansa missed connection compensation you could get eu261 Lufthansa compensation.

Lufthansa Compensation Delayed Flight

You can make a Lufthansa compensation for delayed flight claim or fill out a Lufthansa cancelled flight compensation form in these situations:

  • Delays - Make a Lufthansa delay claim for delays of over three hours.
  • Cancellations - Lufthansa claim compensation cancelled flight for any flights cancelled unexpectedly within two weeks of date of departure.
  • Denied Boarding due to Overbooking - You can also Lufthansa submit claim if you are denied boarding due to too many seats being sold for a flight.
  • Missed Connection - According to Lufthansa missed connection policy, passengers can also be compensated for Lufthansa missed connecting flight.

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

Lufthansa Flight Cancellation Compensation: When Are They Liable?

You can obtain Lufthansa claim compensation in many situations if your flight gets delayed or cancelled without warning. However, there are some cases in which the airline can refuse to pay out compensation. If certain “extraordinary circumstances”, like extreme climate conditions or dramatic incidents at the airport, the airline may not be held liable for delays and cancellations.

Usually, if any kind of delay does occur, even with extraordinary circumstances involved, the airline should try to get you a seat on the next available flight. They should also take any necessary steps to get you to your destination as soon as possible, and it's up to you to decide if you want to accept a seat on another plane or go through the Lufthansa complaints process and request a Lufthansa delay refund or cancellation refund.

In most situations, you will be eligible for a full ticket refund, a Lufthansa voucher refund, credit, compensation, and alternative flights, but it all depends on the circumstances in question. AirAdvisor can help you find out what you're entitled to, and we could help you claim up to €600 for every person in your travelling party who was delayed or inconvenienced.

Lufthansa Flight Refund Policy

It's important to understand the difference between and compensation for flights. A refund is when the airline pays you back in full for failing to provide the service you paid for, while compensation exists to balance the inconveniences and added costs you may suffer because of delays and other issues.

In some situations, you might be eligible for both a Lufthansa cancel flight refund and compensation, too. For example, if the airline cancels your flight on the day you were due to travel and can't get you on another flight, you can request a refund and compensation for all of your party.

The only way in which the carrier won't have to pay compensation is in situations involving “extraordinary circumstances”, like disruptions at the airport that lead to grounded flights or adverse weather conditions that make it impossible to take off.

Types of ticket refunds: After filling in a Lufthansa refund form, you can usually get your Lufthansa ticket refund in different ways. You could have the payment refunded in cash to your account or choose credit. You may also be offered a Lufthansa compensation voucher, but we strongly recommend rejecting vouchers from the German airline, due to the fact that they can be quite hard to use and may expire before you get to utilize them.

Find out if you are owed compensation for a disrupted flightCheck Your Flight

Lufthansa Flight Delay Compensation

Lufthansa plane

So what about if you have a delayed Lufthansa flight? Well, delays do happen quite often with major airlines like this one, and if you're kept waiting for too long, you can claim up to 600 euros in flight delay compensation, in accordance with EU Regulation 261

This EC Regulation 261 is designed to protect passenger rights and allow them to claim compensation in situations where they have been delayed for a long period of time.

Exceptions: You might be ineligible for a Lufthansa flight delay refund or compensation due to extraordinary circumstances beyond the carrier's control.

Lufthansa Flight 261 Compensation Claim: How Much Can You Get?

According to EU 261, you could be entitled to the following Lufthansa delayed flight compensation:

Our compensation calculator can help you get the most accurate information for your next claim.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

Common Questions: Compensation Claims and Refunds

How long does it take for Lufthansa to refund?

Usually, all refunds will be processed within seven days after you contact Lufthansa.

From the day of your flight, you've got three years to write your Lufthansa compensation email and claim compensation.

How to Claim Compensation for Lufthansa Flight Delays Cancellations?

Check out our online compensation calculator to learn more about how much compensation you could claim. The AirAdvisor team can help you get the Lufthansa flight compensation you deserve, and we operate on a strictly no-win, no-fee basis, so you won't have to pay a penny until we've successfully negotiated your claim.

How to find out about Lufthansa cancelled flights today?

Look on airport or airline websites to find out about the latest cancelled or delayed flights from this carrier.

Lufthansa cancelled flight what to do?

Speak with the airline to find out more and then use our calculator to find out how much you could claim.

How to claim compensation from Lufthansa?

Claiming compensation from airlines can be a challenge, but we're here to help. Use our calculator to get started and find out how much you're entitled to. The expert, experienced AirAdvisor team can help you make your claim and get the money you're owed.

Why Should I Entrust My Claim to AirAdvisor?

  • Several years of experience
  • Thousands of satisfied customers across the globe
  • 4.6 rating in customer service
  • 10 different languages
  • An international team of travel and legal experts
  • Use our compensation verification tool to learn more
  • Succesfully claimed Lufthansa flight compensation for many of our clients

Why is Lufthansa flight delayed?

Although Lufthansa's flight performance is top notch, flights can be delayed for various reasons. You might have an Lufthansa flight delayed 4 hours due to bad weather, aircraft technical issues, air traffic control problems, and so on.

Does Lufthansa compensate you if you've experience a delayed or cancelled flight?

If you've experience a delayed Lufthansa flight of 3 hours or more you are entitled to claim compensation from them

Does Lufthansa compensate you if you're denied boarding?

Yes, If you've been denied boarding because of overbooked flights departing from or arriving at a European airport you are entitled to compensation.

EU 261 Compensation Claim Lufthansa Airlines: How to Do it?

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

About Lufthansa Airline

  • Founded in 1953 and is the second largest airline in Europe.
  • The largest German airline, and the flag carrier of Germany.
  • Part of Lufthansa Group, alongside Austrian Airlines, Brussels Airlines, and SWISS International Airlines (or SWISS International Air Lines)
  • A fleet of over 700 aircraft serving approximately 220 destinations worldwide.
  • Lufthansa's On-time performance of 87.5%, is higher than the average for a major European airline (based on industry data provided by Information Design)
  • Cancellation rate of Lufthansa flights is 0.4%, much lower than the average of around 2% (based on industry data provided by Information Design)
  • Customer satisfaction score of 75, compared to the average of 76 (based on Statista reports), however when it comes to flight compensation Lufthansa has pretty bad reputation
  • Miles & More frequent flyer program allows members to earn miles and unlock rewards like lounge access, simpler check-in, flight upgrades, and so on.

What happened with Lufthansa clients

Recent Comments

Maddalena from Germany (Lufthansa LH 9472 Denied boarding)
December 19, 2020, 12:43 pm

I recently flew (or tried to fly) a return trip Turin-Munich and had a number of issues. I am very disappointed with your customer service and your ticketing service, there was one hiccup after the other and I felt very much unwelcome to fly with you. Let’s start from the beginning: I booked an LH ticket via on 07.09, please see attached. Went to airport Turin and the flight had been cancelled. Surprise ! I was not informed and on my Volagratis account the flight still looked confirmed - it seems Lufthansa had not informed the agency and consequently I was also not informed. The person at the Lufthansa counter brushed off the topic saying “it happens” when booking via third party agencies. What a service ! I would like ask for a 250€ refund for this flight cancellation, I had to get a family member to bring me back and forth to the airport and missed an important work meeting. Also had to call the hotline several times. I would like to talk about the experience with the customer service: First call is with the Italian customer service to rebook my flight for the next day; at this point I also decide to move my return flight from the 18th to the 25th October. The person in the phone is very kind and quick to sort out the issue. I do receive a booking confirmation, but after 10 minutes a different person calls me back, literally screaming at me that I could not fly the next day due to the different fare and that I could also not change my return flight. I felt very upset, this was absolutely unprofessional behavior and I was shocked that such behavior is accepted within Lufthansa. The phone connection was lost or that person hang up and I so I called again, talking to another person who confirmed my booking. Later on I tried to check in online and my tickets seemed to be not existent, so I called the check in customer service, where they confirmed I had a ticket but said I needed to check in at the counter. Next day at the counter there also seem to be issues giving me a ticket but all Is sorted and the person at the counter reassures me all is in order to the return flight. Today 25th October I went to the counter in Munich and it seems my ticket shows already flown on the 18th October, so I am asked to book another flight and pay for it myself. The person at the ticket office says “maybe” I will be refunded to this ticket. This is clearly Lufthansa’s mistake, yet I am asked to purchase a 350€ ticket without certainty that I will be refunded, it’s just unbelievable !! I walked away and I am now looking for a solution that does not involve Lufthansa, which so far on this trip has only provided me with incorrect and even rude answers. I would like ask for a 250€ refund for this second flight cancellation, I had to take train and taxi to go back home and need to now find an alternative flight/ train to go back to Turin. On top of the monetary costs, these hiccups have cost me and those close to me a lot of back and forth, wasted time and stress. From a health point of view, two unsuccessful trips to the airport are not ideal in the midst of a pandemic. I hope to receive fast answers from you and that my email contributes to improving your service in the future. Best regards, Mit freundlichen Grüßen, Maddalena

Carlos from Portugal (Lufthansa LH 54 Flight delay)
December 2, 2020, 9:35 pm

Just at the arrival at the Frankfurt airport, after going through the security, inform all passengers that the next flight "connection between Frankfurt to Hannover" has been cancelled and needed to wait for the next one available.

Ricardo from Luxembourg (Lufthansa LH 393 Flight cancellation)
November 7, 2020, 1:05 pm

The bar that connects the push back car and the aircraft broke during taxi and damaged something in the aircraft, we all had to disembark and the solution offered was on the next day, this means we arrived in the final destination around 11 hours late (on the next day we supposed to arrive).

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