Croatia Airlines



Croatia Airlines Delayed or Cancelled Flight compensation and refund

Did you travel by air and experienced Croatia Airlines flight delay or cancellation?

If so, you may be eligible for up to €600 (£540) in compensation.

Keep reading below, if you want to know more about your passenger rights and how to make a Croatia Airlines compensation claim.

This article has been reviewed by a licensed lawyer Anton Radchenko for general accuracy. This is for informational purposes only and is not a legal advice.

Croatia Airlines Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from Croatia Airlines, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from Croatia Airlines. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.

Delayed or canceled flight with Croatia Airlines Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free

If you've had a cancelled or delayed flight and are looking for information about a refund or Croatia Airlines flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Croatia Airlines and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Croatia Airlines claim. You don't need to be an expert on Croatia Airlines refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my Croatia Airlines Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted Croatia Airlines flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked


What Should I Do in Case of Cancellations or a Croatia Airlines Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, Croatia Airlines booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.


Croatia Airlines Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • Croatia Airlines Cancel Flight: if Croatia Airlines cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.


Croatia Airlines Flight Cancellations: When are they Liable?

When Croatia Airlines can escape liability: Croatia Airlines claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Croatia Airlines missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Croatia Airlines flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When Croatia Airlines cannot escape liability: When Croatia Airlines cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Croatia Airlines flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

Croatia Airlines Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If Croatia Airlines cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If Croatia Airlines offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

Croatia Airlines Refund problems? Let our team help you.

Disrupted flight? You might have a right to compensation - up to $700Check Your Flight


Croatia Airlines Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Croatia Airlines delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: Croatia Airlines delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to Croatia Airlines delay compensation and how to demand Croatia Airlines claim compensation.


What is the Time Limit for Compensation Claims?

You have up to six years to contact Croatia Airlines and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight Croatia Airlines?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

Croatia Airlines Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

Croatia Airlines international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $700 in compensationCheck Your Flight

Common questions: Compensation Claims and Refunds

Can you get a Croatia Airlines Refund?

Yes, absolutely. If Croatia Airlines cancelled your booked flight without a good reason, your refund claim should be valid. Find our how much you're entitled to in Croatia Airlines delay compensation with our free calculator. Have your booking reference number handy as your fill out our customer verification form.

What to do if the Croatia Airlines refunds form is not working?

When that happens, our team at AirAdvisor can assist. Our external legal partners ensure your claim is successful. We've made applying for compensation easy and it only takes 3 minutes.


How to get a refund or compensation from Croatia Airlines?

According to Croatia Airlines terms and conditions, passenger should submit a refund application form or compensation claim form on the Croatia Airlines official website, not on a third party website. Use the same email used for booking your ticket, so your claim can be identified. You should receive a reference number, typically within 40-60 days. If the airline delays in responding or denies your claim, please submit a flight claim with us and our team will help enforce your complaint. There is no risk and no upfront charges when you submit your claim through us.


What to do when your Croatia Airlines flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Croatia Airlines refund for cancellation.


What if I cancel my Croatia Airlines flight? Can I get a refund?

If Croatia Airlines cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Croatia Airlines cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.


Do I also get my money back for a cancellation due to Covid-19?

If Croatia Airlines cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Croatia Airlines attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Croatia Airlines flight is delayed 5 hours or more: can I cancel a flight and get a refund?

Yes, in such case you can cancel your flight and Croatia Airlines has to refund you directly or offer you alternative transportation to your destination.

 Need help with your Croatia Airlines refund complaint? Let us do the work for you

Find out if you are owed compensation for a disrupted flightCheck Your Flight


What happened with Croatia Airlines clients

Recent Comments

Ferda from Switzerland (Croatia Airlines OU 463 Flight cancellation)
July 6, 2020, 4:36 pm

SUBJECT: Booking number - JXX7UY / 24JUN [eTrackNr:44412311] booked via MyTrip - Refund Request This disruption belongs to MyTrip as we have bought our tickets for Croatian Airline through MyTrip. The flight on June 24, 2020 - Flight Nbr. OU 463 (direct flight form Zürich to Split) and the return flight on June 28, 2020 - Flight Nbr. OU655 from Split via Zagreb to Zürich (Nbr. OU464) has been cancelled. We have received from MyTrip cancellation information on 12th June (e-mail from MyTrip is available and can be provided) which is less than 14 days prior our initially booked flight date. For flights which are cancelled less than14 days the EU Law states the below: "The airline has the obligation to prove if and when you were personally informed that the flight was cancelled." As our flight has been cancelled and we were not offered re-routing even though Croatia Airline was still operating on the exact same dates from Zurich to Split. Under the EU law we have the right for a full reimbursement or re-booking. We have also contacted Croatian airline which confirmed that MyTrip is obliged to refund the cash amount or re-booking. We have spent hours staying in the line with the MyTrip hotline agents, we have not been connected to the re-booking or refund department. Our issue was ignored and we have now additional cost for staying in line with the MyTrip hotline. We must admit this was the most unprofessional service we have ever experienced. MyTrip is not answering to our claim e-mails, we have sent already 3 mails - reply still pending. As so far we did not get receive any response to our refund request we feel forced to take the next actions. Seats to be refunded for passengers: AYDOGAN BEKTAS KARACAN SCHRAEMLI DIMA / SANDARA MS(ADT)

Dominik from Croatia (Croatia Airlines OU 440 Missed connection)
February 8, 2020, 10:08 pm

Missing conection flight from Viena to Pristina becouse delay departure in Zagreb Airport. Must stay overnight in Viena and arrived in Pristina on 12 around noon with 24 hours delay. Missed several buissnes meetings and arrangements.

Dominik from Croatia (Croatia Airlines OU 777 Missed connection)
February 8, 2020, 9:23 pm

The Flight from Zagreb has been posponed for 30 minutes for weather condition. I arrived in Viena instead of 0900 as the arrival was scheduled, at 0955. Bording time for Viena to Pristina was 0935 and the Flight was scheduled for 1005. I miss conection flight and in Austrian Airalns did not possiblity to arrage another flight on 11 Novemeber 2019. I stayed overnight in Viena and took firs avaliable flight on 12 Novemeber and arrived in Pristina on 12 NOvember 2019 arround noon which is one day delay. I miss some of mine scheduled buissnes meetings and arrangments on 11 Nov 2019.

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